Community Information Advice & Guidance IAG & Enrolment Support Officer

Salary: £16.21 an hour (£13.84 base pay, £2.37 holiday pay)

Location: 5 Pancras Square, London N1C 4AG/In multiple Camden venues

Hours per week: 2 hours minimum (up to 6 hours)

Contract Type: Fixed term/Secondment for 12 months - Part Time - Termly

Closing Date: Wednesday 15th April 2025 at 23:55

Interview: W/C 20th April 2026

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

What You’ll Be Doing / How You’ll Be Involved

Camden Adult Community Learning (ACL) is recruiting Community Information, Advice and Guidance (IAG)/Enrolment Support Officers to support information advice and guidance as well enrolment support onto our courses in the community in Camden neighbourhoods.

Our strength and difference from other adult learning providers is that our courses are run closer to learners in community settings like libraries and community centres. We work across over 90 different venues in Camden. The course provision is done by our tutors, while this post will support our tutors by raising awareness of programmes, enrolling learners and providing information, advice and guidance.

This information, advice and guidance will be focused on learning opportunities but will also incorporate a range of other council services and a wider Service offer to the communities living, working and volunteering within the geography of Camden.

The post holder/s will report to Community Operations Manager based in the Community Development Department of the Adult Community Learning Service.

This role can be a stepping stone toward:

• Becoming a qualified IAG adviser (e.g. Level 3 or 4 in Advice and Guidance).

• Progressing into roles in adult education coordination, community outreach, learner support, or education policy.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. Please note Camden also offers the DBS update service.

To view the Job Profile, please click HERE or copy and paste the below URL into your Microsoft Edge browser (please note the attached will not open in other browsers):

http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11436250/file/documen…

All About You

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

To be considered for this exciting opportunity it is essential the successful candidate has the following;

• GCSE pass or equivalent Maths and English

• Fully proficient in Microsoft Office packages including Outlook, Word & Excel

  • Email

  • Web browsers and search engines

  • Spreadsheet data entry

  • Word processors

  • Filling in online forms

• Personable and confident talking to a wide range of people

• Empathetic and active listener

• Passion about improving the lives adult learners

• Inspire adult learners to see the value of our services

• Understanding of the barriers to learning, volunteering, and employment

• Punctual and responsible for planning own work

What We Offer

At Camden, you’ll receive a host of benefits including:

• 27 days annual leave for new starters, rising to 31 days after 5 years
• Local Government Pension Scheme
• Flexible working opportunities
• Interest free loans
• Access to our incredible staff networks
• Career development and training
• Wellbeing support and activities

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Diversity

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing th