Customer Advisor M439

• M439_Customer_Service_Advisor

Please apply online via the link provided.

Please note, we do not accept CV’s submitted without a fully completed online application form.

Charnwood Borough Council in Leicestershire is searching for the latest member of #TeamCBC!

We are looking for passionate individuals who are customer focused, a team player and wants to help improve our local communities in Charnwood.

The Council is recruiting for 2 Part Time Customer Advisors

• The role involves delivering an excellent customer experience by providing advice and, wherever possible, query resolution at the first point of contact.
• This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS.
• Providing a high quality and comprehensive information service, ensuring a consistently high level of experience for all customers, fairly and without discrimination.

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

The benefits of working with CBC:

• Agile working for many roles
• Generous annual leave of between (5 and 40.5 days NJC) of leave (depending on length of service), inclusive of bank holidays.
• Most services are closed over Christmas.
• Opportunities for professional development linked to many roles.
• Access to the Local Government Pension Scheme
• Free parking

About the Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.

About Charnwood

We are proud of our borough, and it is a great place to live, work visit and invest in.

Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.

It is a diverse community thanks to its student population and cultures from around the world.

Previous Applicants need not apply.

For further information please email.

yasmin.tarrant@charnwood.gov.uk or rachel.faulkner@charnwood.gov.uk