Customer Service Officer

• Customer_Support_Officer_JDPS

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.

Recognised by Best Companies as an outstanding organisation to work for, we have a focus on staff engagement, health & wellbeing and development. We offer a benefits package that includes corporate membership and reward schemes, an Employee Assistance Programme and access to the Local Government Pension Scheme.

Our Offices and Customer Access Point are in the heart of Folkestone, with easy access to transport links, local shops, entertainment facilities and the seafront. In addition, we have a flexible working culture and support remote working where possible.

We are looking for a Customer Support Officer to work with an empowered and multi-skilled team, where you will provide a professional and efficient first point of contact for a range of council services across all access channels – whether online, through web chat, over the telephone or in person at our Customer Access Point, this is a role full of variety, that has a real impact on all of our service users.

Further information regarding the details of this area can be found in the job description. You will process enquiries and applications using technical knowledge, business rules, statutory guidance, policies and internal procedures. Additionally, you will be skilled in providing advice and guidance to customers, to signpost to third party agencies where appropriate and to support and enable customers to transact online.

You will need to have some recent and relevant experience in a customer service environment and be a competent and confident user of IT. But above all else, if you’ve got the ability to work on your own initiative as well as part of a busy cross functional team, have excellent communication and interpersonal skills, and are passionate about putting our customers first, then we want to hear from you.

For an informal discussion about this role, please contact Rebecca.Edwards@folkestone-hythe.gov.uk

The closing date is 6th August 2025 at midday.

Interview dates are to be confirmed.