Emergency Duty Family Advisor

Are you looking for a meaningful role where your skills can make a lasting difference? As a Family Advisor, you will provide vital support, information, and guidance to families during evening hours and bank holidays, helping ensure they receive the right help at the right time.

Warwickshire County Council's Out of Hours Emergency Duty Team, recently rated "Good" by Ofsted, is seeking an experienced Family Advisor to join our dedicated team.

Working evenings, weekends, and bank holidays, this role offers a unique alternative to mainstream children's services. There are no ongoing caseloads, no diary full of meetings, and no concern about unfinished work carrying into the next day. Each shift brings new situations, fresh challenges, and opportunities to support children, families, and vulnerable adults during times of crisis.

The role is varied and dynamic, covering all aspects of safeguarding and emergency intervention. You will work with children, young people, families, and adults, responding to urgent situations, assessing risk, and making informed decisions in a fast-paced environment. This is a position for professionals who thrive on variety and enjoy working autonomously.

Applicants must have:

• A minimum of 2-5 years' post-qualification experience within Children or Adult Services.
• Significant experience of safeguarding children, adults and working with vulnerable families.
• Excellent communication, Active listening & Engagement, resilience, solid understanding of child development and safeguarding, and report-writing skills.
• The ability to make sound decisions quickly and confidently under pressure.
• Strong interpersonal skills and a professional telephone manner.
• The ability to work independently and manage competing demands effectively.
• A creative, solution-focused approach to problem-solving and negotiation.

While the nature of emergency work can be demanding, it is also highly rewarding. You will have the opportunity to provide immediate support and intervention at critical moments, helping to safeguard and protect those most in need.

Please note: Successful applicants must reside within the boundaries of Warwickshire.

If you are looking for a challenging and rewarding role where no two shifts are the same, we would love to hear from you.

Now is an exciting time to be part of our team as Warwickshire begins to embed our Families First teams who support the young people in our County. Our approach is about locality working, multi-disciplinary and multi-agency teams that support the whole family. Building strong partnerships with local services, Health, Police and Education.

If you want to build strong relationships and connections with families, join Warwickshire’s Children and Families service. Click here to find out more about Warwickshire County Council’s Children and Families Service.

Our Offer to you includes:

• Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload.
• A Volunteering & Wellbeing Day
• We also offer a Refer a Friend package for some roles. Terms and Conditions apply
• Click here to download our Why work for Us Brochure

About the Role:

We are recruiting for the role of Emergency Duty Team Family Advisor in our Emergency Duty Team (EDT) covering Countywide for a part-time permanent role.

The Emergency Duty Team is a Countywide Out of Hours Social Work Service that operates in the evenings, weekends and Bank Holidays when mainstream day services are closed.

The Emergency Duty Team (EDT) provides a statutory Social Work service to all service users, carers and agencies that require an emergency response outside of normal working hours. Please note that working patterns are subject to a rota and shifts to ensure cover every evening, weekend and bank holiday throughout the year. This position requires working in the office on weekends and bank holidays as required.

The role includes dealing with referrals from professionals and members of the public who have concerns about a child’s or adult’s welfare and safety, through consultation, consideration and where necessary and proportionate the sharing of information.

The EDT Advisor will be the first point of contact within social care assessing incoming information in relation to children and adults in emergency need of support and protection. They will respond to contact from both professionals and members of the public. The EDT Advisor will work in a supportive and restorative way to achieve the best possible outcome for service users. The EDT Advisor will be responsible for talking to families and professionals about their concerns giving advice and signposting as appropriate. This will include signposting to Adults Services or Family Connect.

The team operates shift patterns and annualised hours to include weekends, evenings/nights and bank holidays. An enhanced financial allowance is payable monthly in addition to a competitive annual salary. Ongoing development, training, guidance, and support is always available. The role includes dealing with incoming referrals during out of office hours, working with families including vulnerable adults and children in a restorative manner to assess problems/crisis and to intervene appropriately and proportionately. You will be part of a highly experienced, supportive, creative and innovative team. Additional Information. Recently awarded “Good” by Ofsted WCC is an organisation committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.

• Receiving, screening and assessing all incoming calls to the Emergency Duty Team.
• what is a statutory responsibility and what can and cannot wait until the next working day.
• Prioritising incoming work, assessing potential risk and reaching decisions often based on limited information is essential.
• Ensuring they have an in-depth working knowledge of children/adult legislation and a willingness and desire to learn and be able to practice generically is essential.
• Managing a specific shift safely and with confidence; Understanding data and how to use it to improve performance and keeping accurate recording and using the relevant integrated children’s IT system

The role requires the commitment of the post holder to be self-motivated, reflective, keen to learn and develop and with an overall knowledge of national agenda’s and how they impact on local service delivery. Services provided by the Emergency Duty Team are critical in supporting the work of daytime services.

For further information please see the Job Description and Person Specification below;

Emergency Duty Team (EDT) Family Advisor

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

An NPPV check is required for individuals who are to be appointed due to frequent and uncontrolled access to government assets.

We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application

To discuss the role please contact Tanya Jones-Lead Practitioner- tanyajones@warwickshire.gov.uk and Portia Musa- Team Manager-portiamusa@warwickshire.gov.uk

Closing date: 14th October 2026
Interview date: 19th October 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more