Head of Neighbourhoods (P01594)

Head of Neighbourhoods
(P01594)

Salary up to £71,863 per annum

37 hours per week (hybrid working)

Permanent contract


We are looking for a proactive and enthusiastic senior housing professional to lead our neighbourhoods service comprising tenancy management in our 9,000 council homes. This is an exciting opportunity to strategically and operationally lead and shape the Neighbourhood Service to further develop service outcomes and customer satisfaction for our tenants.

About the role:
The Head of Neighbourhoods role set the overall strategic direction to deliver excellent landlord service functions including tenancy and low level ASB interventions and enforcement, tenancy sustainment, estate management, neighbourhood improvements and complaint management and co-ordination.

You will have strong operational leadership skills in managing performance, complaints and customer-focused services.The post holder will work effectively in collaboration with other departments, external partners and stakeholders to support the delivery of high quality, effective services to our customers, aligned to the achievement of the Council’s aims and objectives.

About you:
We are seeking a professional holding the CIH level 4 qualification with significant knowledge and experience within Neighbourhood Services and regulation. The post holder will have a track record of delivering high quality services and continuous improvement.

You will bring a passion for your service area with an excellent approach to customers and stakeholders, performance management skills and an innovative approach.

This is a high-impact role at the heart of our housing services and offering the opportunity to shape service standards for our customers.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

The postholder will have a full UK driving licence and access to a vehicle.

The role is hybrid with the expectation of attending the office minimum of 3 days a week, dependent on service requirements. Occasional out of hours working will be required to meet the needs of the service.

This post is politically restricted.

About us:
Community is at the Heart of what we do. Welwyn Hatfield includes the two towns of Welwyn Garden City and Hatfield.The Council is ambitious about providing high quality services to residents in a modern, efficient and an effective way.

We know that in order to provide the best for our residents and visitors, we need to do the same for our people.We have set out to make our workplaces vibrant and happy places to be, places where our people feel safe, content and valued.

You will work in an attractive working environment in the heart of Welwyn Garden City.We offer flexible working, free parking, access to electric pool cars, and a minimum of 25 days annual leave each year.You can see our full list of employee benefits on our careers site hereMy Rewards – Careers

We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sectorpension calculator to find out.

Our COREvalues —Collaborative, Open, Responsible, Excellent — guide everything we do.

For an informal conversation about the role, please contact Sue McDaid; Executive Director (Resident Services and Climate Change) ats.mcdaid@welhat.gov.uk

Please note we do not provide sponsorship for employment in the UK.

We recommend downloading the role profile as this will not be available online once the vacancy closes.

Closing date for applications is 5 July 2026
Remote assessment will be held on 8 July 2026
Face to face interviews will be held on 14/17 July 2026