Head of Revenues
Benefits And Revenues
Full time
Position Overview: Join our dynamic team as the Head of Revenues! This permanent role within the Resources Department reports directly to the Director of Revenues & Transactional Services. You will be joining a management team that values collaboration, innovation, and continuous improvement. Your work will directly impact the efficiency and effectiveness of our services, benefiting the entire community. If you are passionate about driving performance and making a difference, we want to hear from you! Apply now to join our team.
Purpose of the Role: As the Head of Revenues, you will ensure that our Council delivers a high-performing, well-managed Local Taxation Revenue Collection Service. You will direct, lead, and manage the provision of high-quality, cost-effective services to the Council for the delivery of Local Taxation Revenue Collection, ensuring that the Council’s policy objectives in relation to these services are met.
Key Responsibilities:
- Lead and inspire our team to deliver exceptional Local Taxation Revenue Collection operations, setting the strategic direction and ensuring customer-centric services.
- Oversee overall debt for Local Taxation for the whole council and set the practice and monitoring arrangements for this.
- Manage a team of 37 FTEs and a gross service budget of £3m.
- Ensure income collection of £164m Council Tax and £98m Business Rates.
- Establish, maintain, and foster effective working relationships with Elected Members and stakeholders (internal and external).
- Increase income collection through fair income collection practices and innovative, modern, effective processes.
- Implement a ‘Digital by Desire’ approach to all aspects of the service.
- Manage large-scale service budgets, providing timely, accurate, and reliable financial information.
- Compile and implement the service business plan to ensure alignment with strategic and financial planning.
- Maximise the value of Government grants received for the service.
- Foster a high-performing culture within the service, ensuring a customer-focused approach and a drive for continuous improvement.
Qualifications and Experience:
- Hold a degree or possess equivalent experience relevant to the job description.
- Experience working in a Local Taxation Revenue Collection environment at a senior level with demanding and challenging performance targets.
- Proven experience of delivering significant organisational change and budget savings.
- Understanding of best practices in delivering channel shift, customer behaviour change, and improving customer experience.
- Experience of leading strategic initiatives or contributing towards strategy/policy development and implementation.
- Strong collaborator with demonstrable ability to bring people together from across the organisation and wider.
- Proven experience to lead, engage, motivate, appraise, and develop staff to deliver high standards of service and performance.
Special Requirements:
- Demonstrated success in leading large-scale, complex service transformations and improvements.
- Proven experience of delivering significant organisational change and savings.
- Proven experience of delivering services in partnership with the voluntary sector or other partners.
Contact Details -
If you would like to know more about the role, please contact Bola Odunsi on bola.odunsi@enfield.gov.uk for an informal discussion or to arrange a visit to the team.
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Why it's great to work for Enfield Council:
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.