Hostel Concierge - 24 Hours

Hostel Concierge - 24 Hours

Application Deadline: 15 October 2026

Department: Adults & Community Services

Employment Type: Permanent

Location: Torbay Council

Reporting To: Team Leader

Compensation: £26,427 / year

Description

Job Description & Person Specification >

The Leonard Stocks Centre is a homeless hostel based in Torquay. We offer accommodation to 28 males and females, all of which have experienced street homelessness.

Due to the nature of the service, we require staff to be on site 24/7 and are looking for Concierge staff to join our team. The successful candidate will work two 12 hour shifts per week between the hours of 19:45 - 08:15 on a rota basis.

Whilst on shift, you will work alongside our support workers ensuring that residents are safe and have everything they need. The role includes welcoming residents into the building, health and safety checks, welfare checks and dealing with any issues.

We have two vacancies available for this role. If you have any questions about the role, please do not hesitate to get in touch.

This post will be carrying out Regulated Activity. As such the post will require an Enhanced Criminal Record Check plus an additional Barred List Check. The check will reveal any spent and unspent convictions and adult cautions (which have not been filtered), any local Police information and a check of either the Adult, Child or Adult and Child Barred Lists.

If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/jobs/job-descriptions/hostel-concierge/

For an informal chat please contact Katy Fisher on 07721 598768 or katy.fisher@torbay.gov.uk.

Interviews are expected to be conducted during the week commencing 19th October 2026.

This role is not eligible for visa sponsorship.

At times there is a need to close our adverts earlier than the date specified, however this advert will not close before 8th October. If you are keen to submit an application, please apply as soon as possible.

Skills

Essential:

• Ability to work on instruction and prioritise work independently.
• Good communication and IT skills.
• Ability to work well with colleagues for the team purpose.
• Ability to work proactively and responsibly at all times to protect vulnerable persons.

As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Knowledge

Essential:

• Understanding and commitment to Torbay Council Values.
• Basic understanding of protection and safeguarding people from abuse.
• Basic knowledge of substance misuse and/or mental health issues.
• Understanding of the need for confidentiality and discretion at work.

Experience & Qualifications

Essential:

• Experience of managing overnight security, within a homeless hostel, supported housing or other hospitality setting, e.g., hotel.
• Good standard of general education, including GCSEs in Maths and English (or comparable).