Housing Options Assistant M434

• M434_Housing_Options_Assistant_Job_Profile

Please apply online via the link provided.

Please note, we do not accept CV’s submitted without a fully completed online application form.

Fixed Term Contract to 31st March 2026

Charnwood Borough Council in Leicestershire is searching for the latest member of #TeamCBC! We are looking for a passionate individual who is customer-focused, a team player, and wants to help improve our local communities in Charnwood.

We are seeking a dedicated and enthusiastic Housing Options Assistant to join our Housing Needs Team. The successful candidate will play a crucial role in providing support and assistance to individuals and families seeking housing solutions. This is a fantastic opportunity to make a significant impact on the lives of Charnwood residents by helping to prevent homelessness and ensure access to suitable housing.

Housing Options Assistant Key Responsibilities:

• Provide frontline support and advice to individuals and families experiencing housing difficulties.
• Assist in conducting initial assessments to determine housing needs and eligibility for assistance.
• Support the Housing Options team in developing and implementing housing plans tailored to the needs of service users.
• Help clients understand their housing rights and responsibilities.
• Provide administrative support, including data entry, handling correspondence, and managing appointments.

Housing Options Assistant Key Skills and Competencies:

• Strong ability to prioritise tasks, manage time efficiently, and meet deadlines.
• Proactive approach to identifying issues and finding practical solutions.
• Ability to work collaboratively within a team environment and support colleagues.
• Sensitive and compassionate approach to dealing with vulnerable individuals and families.

For further information about the role please contact Esther Parkinson, Housing Options Team Leader, email: esther.parkinson@charnwood.gov.uk.

What We Offer:

• Generous Annual Leave: Between 35.5 and 40.5 days (NJC) of leave

• Professional Development: Opportunities for professional development linked to many roles.

• Pension Scheme: Access to the Local Government Pension Scheme.

• Free Parking: Available for all employees.

About the Council:

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood, Customer Focused, and Working Together.

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

About Charnwood:

We are proud of our borough, which is a great place to live, work, visit, and invest in. Charnwood boasts breathtaking landscapes, historic markets, and a diverse community. At the heart of Charnwood is Loughborough, home to a world-class university and the only major bell foundry in the UK.

Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs

No Agencies please.