Leasehold Services Officer

Leasehold Services Officer
Job Share 18 Hours (Wednesday half day pm, full day Thursday, full day Friday)
About the Role
Enfield Council is seeking a highly motivated Leasehold Services Officer to join our team in delivering excellent services to leaseholders, shared owners, and other homeowners.
This post is offered as a job share role, with the full-time equivalent of 36 hours per week split between two postholders working 18 hours each. The successful applicants will be expected to work collaboratively to ensure continuity of service, effective communication, and a consistently high standard of customer service. Working arrangements and days will be agreed to meet service needs.
This role is responsible for delivering a high-quality, customer-focused leasehold and Right to Buy service, ensuring all applications and transactions are processed right first time and within statutory and corporate timescales. The postholder will provide clear, regular and transparent communication to customers, keeping them informed at every stage and ensuring expectations are managed professionally.
The role involves the accurate setup, maintenance and termination of rent and leasehold accounts, responding promptly to enquiries from leaseholders, solicitors, Members and partner teams. A strong focus is placed on attention to detail, data accuracy, and recovery of all leasehold liabilities, while ensuring compliance with legislation, GDPR and Council policies.
The postholder will act as a key point of contact for leasehold advice, transactional services, resales, remortgages and permissions, working collaboratively across Council services to resolve issues efficiently and deliver positive customer outcomes. They will contribute to continuous improvement, performance targets and service standards, support complaint resolution, and help maintain up-to-date guidance for customers.
Contact Details
If you would like to know more about the role, please contact Aysegul Seyhan on MS TEAMS or 0208 148 5951 for an informal discussion or to arrange a visit to the team.
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or vickie.mcgrath@enfield.gov.uk
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Why it's great to work for Enfield Council:

- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.
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