Neighbourhood Officer

Neighbourhood Officer

Starting salary £39,616pa with progression to £42,616pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)

37 hours per week (hybrid working)

Fixed term contract until 31 March 2027


Can you make a difference?

Our community is at our heart. We are committed tosupporting the people who live in our homes, the communities we serve and those we work with. Are you ready to make a difference in people's lives? If so, we have the perfect opportunity for you! We are currently looking for a dedicated Neighbourhood Officer to join our team.

We are seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service for a patch of properties in the Borough. You’ll deliver a high-quality housing and tenancy service, delivering excellent services to the community and help to create sustainable and thriving neighbourhoods.

You will be working in the heart of Welwyn Garden City in our vibrant office. We offer flexible working to achieve a good work life balance, generous annual leave, discount to the council owned leisure facilities and much more. To see our full list of employee benefits visitMy Rewards – Career.

We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sectorpension calculator to find out.

Our COREvalues—Collaborative, Open, Responsible, Excellent—guide everything we do!

In this role you will be encouraged to be innovative in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional ‘first point of contact resolution’ customer experience.

We are looking for someone who:
-Has experience of working in the housing sector or similar role.
-Has experience of working in a customer facing role with strong customer care skills.
- Has experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills.
- Has experience of working collaboratively building successful working relationships with key stakeholders, partners and customers.
- Has experience of Safeguarding, raising concerns through policies and procedures.
- Has good IT skills.
- Has a full UK driving licence and access to a vehicle.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

The role is a fixed term contract to provide additional resource during a restructure transition period.

Please note we do not offer sponsorship for employment in the UK.

We recommend that you download the role profile as this will be unavailable online once the advert closes.

Closing date for application is 25 October 2026
Remote assessments will be held on 29 October 2026
Face to face interviews will be held on 4 November 2026


We are changing:
Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visitDevolution and Local Government Reorganisation – Welwyn Hatfield Borough Council