Operational Director Housing

Operational Director Housing

Location: Ealing, Greater London, United Kingdom

Salary: £111,972 to £135,195 per annum

Position: Full-time, Permanent

Ealing Council’s Housing Strategy 2025–2030 sets out an ambitious and determined plan to tackle the borough’s acute housing challenges. Our vision is to ensure every resident has access to a good quality, genuinely affordable home within a thriving community that supports healthier and happier lives.

This role offers a significant opportunity to shape and lead transformation across our services, drive innovation, and strengthen partnerships that deliver real, positive change for residents.

The Housing & Environment Directorate manages and maintains over 17,000 council homes, ensuring every resident has a safe, warm and welcoming place to live. We are committed to resident‑led service design, continuous improvement, and the highest standards of compliance, safety and accountability.

This newly created role carries a clear remit to deliver the highest levels of performance across the full landlord function. We are seeking an experienced leader with a strong track record of managing a large, diverse housing portfolio.

Supported by a team of approximately 200 colleagues, you will ensure the delivery of safe, high‑quality and resident‑focused services for both tenants and leaseholders. You will lead services that not only meet statutory requirements and best practice but also drive the broader ambitions of the Council and our communities.

If you are passionate about improving outcomes for residents and helping to make Ealing an even better place to live, please refer to the role profile below.

Further information

To set up an informal conversation about the role, please contact:

Jennifer Whamyan, Senior Personal Assistant: WhaymanJ@ealing.gov.uk

Phone: 020 8825 6219

Indicative timetable

• Closing date for applications: Midnight, Sunday 22nd February 2026
• Preliminary / Technical interviews: w/c 2nd March 2026
• Final panel interviews: w/c 16th March 2026

Please note dates may be subject to slight change.

If there are any dates within this timetable when you are not available, please let us know at the point of application.

How to apply

To apply for this role, please click the Apply button below and complete the application steps. You will be asked to upload:

• Your CV, and
• A Supporting Statement (maximum 2 pages of A4, approx. 1000 words)

Your supporting statement should set out:

• Why you are interested in this role
• What skills, experience and achievements you would bring
• Evidence and outcomes demonstrating how you meet the key requirements of the role profile

Please also provide contact details for two referees, one of whom should be your current or most recent employer. Referees will only be contacted if you are shortlisted for the final stage and only with your permission.

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.

• Operational Director foreward from Nicky 29012026.pdf
• Operational_Director_of_Housing_Landlord_Services role profile.pdf
• Chief Officers Benefits.docx