Planning Support Officer

PlanningSupport Officer
(P01527)

Starting salary £28,426pa with progression to £30,324pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)

37 hours per week (hybrid working)

Permanent contract


Are you looking to take the first steps in your planning career as part of anambitious service?

Welwyn Hatfield Borough Council are looking to appoint a Planning Support Officer to work as part ofthe Development Management service.The successful candidate will provide technical, administrative, and procedural customer support, including all applications and appeals that come through the service.

The Development Management service take a huge amount of pride in the standard of customer care they provide, and it will be up to you to maintain this.As well as providing skilled and knowledgeable support, you’ll also take responsibility for developing the electronic and manual record systems ensuring they are completely up to date and as efficient as possible.

Working with keen attention to detail, the council will look to you to assess the validity of planning and other applications as you determine the requirements for planning permission and the associated fees. Whilst previous planning experience is by no means essential, it would undoubtedly be a benefit.Otherwise, the council are looking for an organised and motivated individual with outstanding communication skills.You’ll need the ability to analyse and interpret data, as well as researching and presenting this data effectively.

What we are really looking for is someone with a true customer focus, an understanding of what great customer service involves and acommitment to delivering outstanding results.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

This post is hybrid working with the expectation of attending the office at least two days week,dependent on service requirements.

Along with asupportive working environment, those joining Welwyn Hatfield will discover a place in which their careers can truly thrive.

We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sectorpension calculator to find out.

You will work in an attractive working environment in the heart of Welwyn Garden City.We offer flexible working, free parking, access to electric pool cars, and a minimum of 25 days annual leave each year.You can see our full list of employee benefits on our careers site hereMy Rewards – Careers

OurCOREvalues — Collaborative, Open, Responsible, Excellent — guide everything we do.

Please note we do not provide sponsorship for employment in the UK.

We recommend downloading the role profile as this will not be available online once the vacancy closes.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Early application is therefore encouraged.

Closing date for applications is 21 June 2026.
Remote assessments will be held on 29 June 2026.
Interviews will be held on 6/7 July 2026.