Receptionist

Wellbeing Sport and Leisure Servies are looking for Receptionists to join their team at :-

Consett Leisure Centre – 30-hour post
Chester le Street Leisure Centre – Casual
Louisa Leisure Centre – Casual
Freeemans Quay - Casual

A 31-hour post will also be coming vacant soon at Cheser le Street Leisure Centre

WHAT IS INVOLVED?
Professionally welcoming customers as they arrive and leave leisure centres, demonstrating the thrive values at all times. Dealing with customer service enquires through different contact channels. Advising customers using detailed product knowledge to ensure they receive the right experience, supporting the wider team to recruit and retain customers. Undertaking administrative tasks using various systems, including CRM and payments, to ensure the customer’s experience is excellent.

We encourage you to contact James Tindale (Consett) via email at james.tindale@durham.gov.uk or John Walker (Chester le Street) john.walker@durham.gov.uk  Kevin Lindoe (Louisa Centre, Stanley) kevin.lindoe@durham.gov.uk  Peter Symm (Freemans Quay) peter.symm@durham.gov.uk to arrange an informal discussion about the role.

WHAT WILL I NEED?

• NVQ Level 2, or equivalent, in a relevant area
• Experience in working in a customer facing environment
• Clerical or administrative experience
• Cash handlingPlease refer to the attached Person Specification for the full criteria.

Where our roles are customer facing and you are required to speak to members of the public, you will be required to demonstrate the ability to speak fluent English. This is a requirement under Part 7 of the Immigration Act 2016.

INTERVIEWS
Interviews will be held on 9 November 2026

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.

Explore the full range of rewards and benefits on our website

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

HOW TO APPLY
Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.

Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, (option 5) or via email RecruitmentREG@durham.gov.uk

All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

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Attachments

• Receptionist ACCESSIBLE JDPS Grade 3.docx