Resident Liaison and Engagement Officer

We are recruiting! An exciting opportunity has arisen for you to join the Resident Liaison and Engagement Team for a permanent position. If you want to make a difference by engaging with our Council Housing residents, don’t mind working some regular evenings and some weekends, then this role is for you. Evening and weekend work is compensated with time off in lieu (TOIL).

We are looking for a Resident Liaison and Engagement Officer, who will play a central part in our ambition to shape a progressive service offer for our tenants & leaseholders and for our wide range of development and regeneration programmes.
As a Resident Liaison and Engagement Officer, you will lead on developing and delivering a comprehensive engagement programme aimed at Council tenants and leaseholders across Enfield. You will also be responsible for organising both large and small events across various sites in Enfield as well as online events and to play an active role in ensuring that the requirements of the Resident Involvement Strategy, the 2020 Housing White Paper and recent changes implemented by the Housing Regulator.

You will be working with Council services, community groups, and other public and private stakeholders, to ensure events are exciting, engaging, and informative; helping to meet the Council's key strategic aims for the Housing Service and beyond.

You will be working closely with the Council’s key residents’ groups and scrutiny panels, facilitating panel meetings, and supporting the groups to scrutinise and improve council services for all residents and stakeholders in the borough.

You will support the development and implementation of the Resident Engagement Strategy across Housing, driving increased participation of tenants and leaseholders across all consultations, events and online through social media.

To be successful in this role you will have demonstrable track record in delivering outcomes and improvements through delivery of meaningful engagement activities. You will champion the voice of our residents and bring innovative approaches to increasing the participation of under- represented groups. We welcome diversity and multi-lingual speakers who would strengthen our service offer to our local communities.

You will be an outstanding communicator, both verbally and in writing, with high levels of computer literacy. A self-starter with a passion for empowering people and communities, your infectious energy will help ensure the voice of our residents is at the heart of everything we do.
For this role you will be required to have the ability to travel and be prepared to work regular evenings and some weekends as and where the service demands.

Contact Details:
For information about this post, please contact Jim Dunn 020 8132 1014 jim.dunn@enfield.gov.uk
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or vickie.mcgrath@enfield.gov.uk

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council:

- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

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