Revenues & Benefits Officer

• Person-Specification--template---Updated-2025
• Grade_G_Revenues___Benefits_Officer_June_2025
• CVP_0537__Conditions_of_Service

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You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.

​​Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

​We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Knowsley Council’s Exchequer Services plays a vital role in safeguarding the financial health of the authority while supporting our residents.

We are seeking a detail-orientated individual to join our Non-Domestic Rates (NNDR) Team within our Revenues Service.

You will manage the identification and reporting of new domestic properties to the Valuation Office Agency (VOA) enabling timely banding and billing. The role is key to ensuring the Council Tax Base is accurate and that new dwellings are correctly brought into charge at the earliest opportunity.

Key Responsibilities

• Identify new domestic builds, conversions, and property changes
• Report new and altered properties to the Valuation Office Agency accurately and promptly
• Liaise with Planning, Building Control, Developers, and the VOA
• Compile, maintain and update our Council Tax Base database keeping accurate records
• Support in the reporting of figures for the Council Tax Base Government returns
• Update Council Tax Systems following banding notifications from the VOA
• Monitor outstanding cases and follow up with the VOA when required
• Assist the Revenues Team with NNDR billing, recovery and collection processes including preparing cases for liability order hearings and attending court when required
• Support the identification and processing of NNDR reliefs, exemptions and changes in liability

Previous Revenues experience is desirable.

Why Join Us?

• Flexible working arrangements and hybrid options.
• Generous annual leave and pension scheme.
• Opportunities for professional development and career progression.

Be part of a forward-thinking council committed to innovation and community impact.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

Joanne.fisher@knowsley.gov.uk -0151 443 4101

Jade.naylor@knowsley.gov.uk – 0151 443 2135

If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.