Senior Housing Repairs Coordinator

Salary: £42,221 - £47,940
Grade: Level 3 Zone 2
Location: Holmes Road, Camden

Hours per week: 36 Hours (Full Time)
Contract Type: Permanent/ Full Time
Closing date: Sunday 12^th October 2025 at 23:59

Flexible working options available – open to discussion

Come and meet us! Come along to our Holmes Road depot in Camden on Friday 3 October (from 9:30am, all day) to meet the team, find out about our new service, and see what it’s like to work with us. Drop in any time, we’d love to see you!

About Camden

At Camden, we’re building somewhere everyone can thrive. Our borough is one of the most vibrant and diverse places in the UK – and we’re working hard to make sure nobody gets left behind. We’re not just home to a fast-growing economy, we’re home to bold ideas, radical social change, and a spirit of innovation. Join us, and you’ll help shape a better future for everyone.

The role

We’re looking for a Senior Housing Repairs Co-ordinator to join our Housing Repairs Contact Centre. This is a key role where you’ll lead the day-to-day planning and scheduling of high-volume repair works – from the first customer call right through to completion.

As well as handling complex cases and supporting residents, you’ll play a leadership role in mentoring and guiding colleagues, ensuring that service standards are consistently met and that residents receive a first-class experience.

What you’ll do

• Lead and coordinate scheduling and allocation of responsive repairs.

• Act as first point of contact for operatives and contractors, tracking progress in real time.

• Train, mentor, and support Housing Repairs Co-ordinators in the team.

• Handle high call volumes and complex customer enquiries with professionalism and care.

• Ensure accurate processing of repairs in line with Camden’s policies and statutory requirements.

• Monitor outstanding works, escalate delays, and drive completion within set timescales.

• Contribute to service improvements and support management in achieving team targets.

• Work closely with repairs supervisors to maximise operatives’ efficiency and customer satisfaction.

About you

We’re looking for someone who combines strong service delivery skills with team leadership qualities. You’ll bring:

• Experience working in a busy contact centre or scheduling environment.

• The ability to mentor, support, and guide colleagues.

• Excellent communication and problem-solving skills.

• Strong organisational skills and the ability to manage multiple priorities.

• Experience diagnosing repairs, booking appointments, and using repairs IT systems.

• A positive, resident-focused approach, even in challenging situations.

Working for Camden

At Camden, we’re not afraid to do things differently. We welcome your ideas, your views, and your energy. In return, we offer a flexible and supportive environment, a range of staff benefits, and the opportunity to help redefine what a career in local government can be.

Inclusion and Diversity

We want Camden Council to reflect the communities we serve. That means we value diversity in all its forms, including diversity of thought. We particularly welcome applications from Black, Asian and other Ethnic Minority communities, LGBTQ+, disabled, and neurodiverse candidates.

Equalities and justice sit at the heart of what we do, and we need diverse voices to help us make a real difference.

Accessibility and Adjustments

We are committed to making our recruitment process as accessible as possible. If you need any adjustments during the application, interview, or assessment process or if you’d like information in an alternative format, please contact us at resourcing@camden.gov.uk or call 020 7974 6655.

Apply

To view the full Job Profile, please click (HERE).

To apply, please follow the "Apply" link. In the “Why you?” section of the application, show us how you meet the criteria set out under the “About You” section of the Job Profile.