Summary

What you'll do

As a Governance Services Officer supporting the Resident Forum, you'll play a central role in fostering resident engagement and upholding NHG's governance standards. Your work will ensure the smooth operation of the Resident Forum, Board, and Committee activities, empowering residents to shape decisions that impact their communities.

How you'll do it

• Organise and manage Resident Forum meetings, events, and logistics (travel, catering, venues), ensuring seamless delivery and value for money.

• Minute meetings, record decisions accurately, and maintain confidential records, ensuring compliance with governance protocols.

• Collaborate with the Resident Forum Chair, Resident Engagement Team, and Board members to facilitate communication, recruitment, and induction of Forum participants.

• Implement digital solutions to streamline governance workflows, from electronic filing systems to automated planning tools.

• Manage budgets, expenses, and annual planners for Resident Forum activities, maintaining meticulous records and forward plans.

• Support governance frameworks, including member appraisals, skills audits, and adherence to NHG policies (health and safety, financial regulations).

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

We're seeking a Governance Services Officer who thrives in dynamic environments and embodies NHG's values of inclusivity and empowerment. You'll bring:

Essential:

• Chartered Governance Institute qualified / part qualified

• Experience organising events and managing administrative tasks in a governance, public sector, or resident-focused role.

• Proven ability to handle sensitive information with discretion and professionalism.

• Strong organisational skills, with the ability to prioritise tasks, meet deadlines, and maintain exceptional attention to detail.

• Proficiency in Microsoft Office (Excel, Word) and confidence managing digital systems.

• Excellent communication skills, both written and verbal, for engaging diverse stakeholders.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 6 June 2025.  

Step 2: Successful candidates will be invited to interview and assessment

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.