Delivery Programme Lead

Title: Delivery Programme Lead - East London and Essex

Contract type: Permanent, Full Time 35 hours per week

Location: Stratford, London (reporting office)

Persona: Agile (1 – 2 days per week in the office, 3-4 days per week on site or from home)                                                           

Salary: £47,135 - £52,000 depending on experience plus £1,300 Essential Car User Allowance

Closing date for completed applications: 12^th June 2025 at 11pm

Interviews will be held on: 19^th and 20^th June at our office in Stratford

 

*Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

 

Previous applicants need not reapply.

Delivery Programme Lead - Role Profile.docx

L&Q are looking for a Delivery Programme Lead with experience in the project management of Major Works Planned Maintenance & Refurbishment. This key role reports to the Partnership Manager and will be part of our East Region delivery team, covering properties / sites in East London and Essex.

The role involves the day-to-day management of large scale Planned Improvement Works programmes via Delivery Partner contractors. Works may include Kitchen and Bathroom upgrades, replacement of window & door replacements, roofing, building fabric repairs, Cyclical Decorations, M&E upgrading programmes and energy efficiency retrofit works etc.

 

To be successful in the role you will need to be a team player and able to demonstrate the following experience and attributes:

• Direct experience of successfully managing contractors to deliver large scale workstreams safely, to the required quality standards and within the agreed Budget and planned Timescales, whilst achieving high levels of Customer Satisfaction.
• Ability to work collaboratively in a partnering environment with our Delivery Partner contractors, internal L&Q departments and other team members and key stakeholders to achieve all requirements of your designated works programmes. (Note: Previous experience of working under a Partnering form of contract would be an advantage).
• Willingness and ability to take ‘ownership’ of your designated workstreams – identifying any delays or blockages and pro-actively agreeing / implementing mitigation measures.
• Relevant technical experience in planned maintenance and property upgrading works (Internals and External)
• Knowledge of Health & Safety and CDM Regulations. Being vigilant on site and willing to challenge any shortfalls.
• Ability to agree quality benchmarks, closely monitor quality of works on site to ensure the required standards are achieved, challenge any shortfall in quality and to sign off work elements upon satisfactory completion.
• Ability to identify and instruct legitimate Variations to the agreed scope of works as and when they arise.
• Ability to effectively chair regular (weekly) progress update meetings with our Delivery Partner contractors – ensuring that outputs and actions are recorded and complied with by all parties.
• Strong customer service experience in dealing directly with Residents with empathy and pro-actively resolving any issues / complaints within required timescales. Ability to liaise effectively and work collaboratively with our Delivery Partner contractors and our L&Q Customer Service team to drive up levels of customer engagement and satisfaction.
• Strong organisational, time management and prioritising abilities.
• Good project administration, monitoring, tracking and report writing skills.
• Effective communication and influencing skills at all levels with all stakeholders.
• Good IT skills – Word, Excel (Advanced), Outlook.

 

If you are interested in this role and have the experience required, then apply without delay!

 

We offer a competitive annual salary and staff benefits package:

 

• Strong family-friendly policies 
• Hybrid working Model
• Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life assurance
• Westfield Health Cash Plan
• An Employee Assistance Programme
• Great places to work certified 2023
• Best Workplaces for Women 

 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.

More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. 

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance. 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. 

In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g., a change to working hours - if it’s feasible then we’ll make it happen. 

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. 

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. 

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 108,000 homes, primarily across London and the North West of England. 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with a commercial drive to create homes and neighbourhoods everyone can be proud of

#TJ