Resource Planning Clerk

Location

Force Headquarters

Agile working – work style

Fixed Base Worker

Business Area

Call Centre (Contact Management)

Department

Contact Management

Rank

N/A

Grade

D

Salary

£23,748 - £25,626

Part/Full Time

Part Time

Hours per Week

18

Additional Working Conditions

Flexi-time, Part Time

Type of Contract

Permanent

Vetting Level Required

MV

Description

Ensure we have the right people in the right place to support our communities.

As our Resource Planning Clerk, you’ll be making sure that we have the right resource in place to meet the demands of our Contact Management Department.

The Contact Management Department take over 3000 calls per day, the team handling the calls work shifts covering 24 hours per day, 7 days a week and you’ll be helping make sure there is always someone available to help at the other end of the phone.

What you’ll be doing

• Support the deployment of resources within the department
• Provide excellent customer service and resolving queries
• Support duty management with any applications for annual leave, TOIL, rest days and flexi

The must haves

• Have effective communication skills and able to adapt communication style
• Experience of working in a high-pressure environment
• Experience of input, retrieval and interrogation of computer systems.

What’s in it for you

At Derbyshire Constabulary, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of reward and benefits available to all our employees.

What’s next

Please click APPLY to complete your application, telling us how you meet the essential and desirable criteria by highlighting your skills and experience.

To support you with your application we have provided some application guidance and our recruitment process.

For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy.

Who we are

At Derbyshire Constabulary, policing isn’t just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Derbyshire.

To understand how you can make Derbyshire safer together visit our careers website.

We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in. If you want a chat about how we can help you throughout the recruitment process and your career with us, get in touch with the Talent Acquisition Team: talent@derbyshire.police.uk

Document Attachment

Resource Planning Clerk.pdf – 157KB