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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3384/_DR_BPO__Appeals_and_Debt_Recovery_Officer.pdf" target="_blank">_DR_BPO__Appeals_and_Debt_Recovery_Officer</a></li>
</ul>

Please apply online via the link provided.



Job Title:&nbsp;Appeals and Debt Recovery Officer
Language:&nbsp;UK
Company:
Job Location:
Location:
Region:&nbsp;London
Country:&nbsp;United Kingdom
Organisation:&nbsp;Hackney Council Anonymous Apps &gt; Climate, Homes and Economy
Job Number:&nbsp;HCAA02721
Service:&nbsp;Public Realm
DBS Required:&nbsp;No
Organisation Logo:&nbsp;Hackney Council
Salary:&nbsp;per Min Max In
Agreement Type:&nbsp;Permanent
Work Pattern:&nbsp;Full Time
Contracted Hours:&nbsp;36
Grade:&nbsp;SO1
SCP Range:&nbsp;£40,404 - £41,637
London Borough of Hackney is looking for talented, ambitious and customer focused individuals to join our busy Parking Appeals and Debt Recovery Team. Parking penalties and subsequent debt recovery action are often contentious issues, which require a sensitive approach in order to balance competing traffic management demands with the individual circumstances of our customers.
Our Debt Recovery and Appeals Team deals with more than 1300 appeals per year, which include appeals to the Environment and Traffic Adjudicators (London Tribunals), the Traffic Enforcement Centre witness statements and debt recovery court hearings. Many of these appeals and hearings have to be considered and defended in front of the Independent Adjudicators and in some cases Court Judges. We are proud to say that, over the last three years our service achieved the highest performance amongst all London local authorities, with 80% of all cases going in the Council’s favour at the Independent Adjudicators Tribunal. Our Appeals and Debt Recovery officers are experts in their field, and they are looking for more people to join us and share our success.
We believe in a first class customer experience, and we are looking for bright people who can bring our three service promises to life;
- Providing fair outcomes for all our customers.
- Getting things done right the first time.
- Simplifying and continually improving our processes.
As the Appeals and Debt Recovery Officer, you will be expected to consider and make decisions against appeals lodged at the Independent Adjudication Service and in many cases the County Court. You will be required to investigate parking related formal appeals and compile comprehensive evidence packs for hearings at both London Tribunals and Courts. You will be tasked with ensuring that clear and compelling evidence is put forward to demonstrate the high quality of our parking schemes, and maintain our status of the best performing authority in the capital.
You will need to demonstrate a real appreciation of the complexities involved in many of these cases. You will work to help motorists close cases at earliest opportunity, whilst also recognising and identifying vulnerable customers and supporting them wherever possible. Finally, you will be responsible for aspects of the management of the council’s contracts with external enforcement providers, such as Enforcement Agents.
You will need to show high standards of customer service at all times, and will also undergo extensive training which will be delivered by our experts, who will equip you with the necessary knowledge, and subsequently a Level 3 NVQ accreditation for the role.
With transport sustainability principles at the heart of our policies, Parking plays an integral part in making our borough one of London’s best places to live and work. We are proud of our achievements and our people, which makes our organisation one of the best employers in the capital.
We go that extra mile for our staff by offering a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. We work hard to support our staff with a range of unrivalled benefits and opportunities that can help you to give your best at work, and achieve a brilliant work-life balance.
Key benefits include:
<ul>
<li>Generous holiday allowance (28 days per year, rising to 33 after 5 years of local government service)</li>
<li>Unrivalled pension scheme</li>
<li>Flexible working options (family friendly policy)</li>
<li>Ability to work from home</li>
<li>A comprehensive training and development</li>
<li>A range of discounts, including subsidised gym membership</li>
<li>Access to financial and season travel loans</li>
<li>Health and wellbeing benefits</li>
<li>We are also a member of the Cyclescheme and we offer free pool bikes</li>
</ul>
We welcome a diversity of talent here, and our benefits and policies are designed to reflect a variety of needs. We are a disability confident employer and strong promoters of inclusive leadership.
If you’re interested in this brilliant opportunity and you want to have a chat about the role, and whether it’s the right move for you, read on and then get in contact with Samir Hasanagic at&nbsp;<a href="mailto:samir.hasanagic@hackney.gov.uk" target="_blank">samir.hasanagic@hackney.gov.uk</a>.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This application process replaces a supporting statement.
Closing date for applications:&nbsp;04 January&nbsp;2026
Interview date:&nbsp;W/C 19 January 2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

Appeals and Debt Recovery Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3429/Income-Officer-Dec-25-2.pdf" target="_blank">Income-Officer-Dec-25-2</a></li>
</ul>

Please apply online via the link provided.



Income Officer
£35,340 - £39,268 per annum (dependent on experience)
Full-time - 35 hours per week
12 month fixed term contract (with possibility of extension/permanent role)
London SE26 - Hybrid Working 
Hexagon Housing owns and manages over 4,000 general needs homes in South-East London. We take pride in providing high quality services to our customers, are committed to raising the quality of our services and putting residents at the heart of what we do.
We are looking for an outstanding candidate with a genuine desire to work with our residents to join our Income Team to cover a 12 month secondment.&nbsp; There is the possibility of a permanent role after 12 months should the secondment become permanent.&nbsp;
You will ensure that our income collection services are delivered with the highest standards of professionalism and customer care. You will provide an effective, efficient and responsive revenue service to residents on a patch, maximising income and sustaining tenancies.
Our ideal candidate will have:
<ul>
<li>A background in debt/arrears recovery (preferably in the housing sector).</li>
<li>Knowledge of the legal processes involved in arrears recovery.</li>
<li>A commitment to excellent standards of customer care.</li>
<li>Good communication, numeracy, and IT skills.</li>
<li>An ability to sensitively manage difficult situations with residents to achieve positive outcomes.</li>
</ul>
If you think you have the skills to do all this and more, we want to hear from you.
As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.
We are a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.
We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including flexible hybrid working (2 days office based), private medical insurance, defined contribution pension scheme with 3 x life assurance, and 26 days annual leave rising to 31.&nbsp;
For an application pack and further details please visit our website <a href="http://www.hexagon.org.uk/careers" target="_blank">www.hexagon.org.uk/careers</a>
No agencies.
Closing date: Wednesday 7 January 2026.
Interview date: Monday 19 January 2026.
We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.
Accessibility and Adjustments&nbsp;
We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact <a href="mailto:recruitment@hexagon.org.uk" target="_blank">recruitment@hexagon.org.uk</a>&nbsp;&nbsp;

Income Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3295/CVP_0484_-_JD.pdf" target="_blank">CVP_0484_-_JD</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3296/CVP_0484_-_PS.pdf" target="_blank">CVP_0484_-_PS</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3304/CVP_0484_-_Conditions_of_Service.pdf" target="_blank">CVP_0484_-_Conditions_of_Service</a></li>
</ul>

To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.
You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.
We are an Accredited employer under the <a href="https://www.liverpoolcityregion-ca.gov.uk/fair-employment-charter" target="_blank">Liverpool City Region Fair Employment Charter</a>, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Come join us and be part of our success.
Due to retirement we are looking for an experienced, motivated benefits manager who is able to work across all aspects of the service which includes Housing Benefits, Council Tax Reduction, Welfare and Free School Meals.
The post holder will report directly to the Benefits Service Manager and will have direct involvement in procedural and management issues across the service, including performance and recruitment.
Essential to this role is current experience of working in Revenues &amp; Benefits with a detailed and in depth knowledge and understanding of data input systems relevant to Exchequer Services; Northgate (NEC)/Enterprise along with extensive technical knowledge of Benefits legislation and practice.
The Benefits Service is part of Exchequer Services and are situated in Municipal Buildings, Huyton. The Team works flexibly between 7am and 7pm with a combination of office based and home working. Currently office attendance is one day a week, however the post holder will be expected to attend on further days as and when required.
At Knowsley Council we will consider requests for flexible working.&nbsp; For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce
See the benefits of working for Knowsley MBC <a href="https://www.knowsley.gov.uk/yes" target="_blank">https://www.knowsley.gov.uk/yes</a>.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:&nbsp;&nbsp;Alison Burton at <a href="mailto:alison.burton@knowsley.gov.uk" target="_blank">alison.burton@knowsley.gov.uk</a> / 01514434164 or alternatively Steve Boardman at <a href="mailto:Steve.Boardman@knowsley.gov.uk" target="_blank">Steve.Boardman@knowsley.gov.uk</a> / 01514434047
If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Knowsley Council

Principal Revenues & Benefits Manager

We are currently recruiting for a Financial Assessment Officer to determine service user contributions for community and residential care services and personal budgets and identify potential welfare benefit entitlement. To work out contributions in line with the Council’s Fairer Charging Policies, Charging Regulations and Accommodation Guidelines, Care Act 2014, Third Party Policy and offer practical assistance and advice with the relevant welfare benefit claim processes. Conduct financial assessments and annual reviews under the Council’s Charging Policies, by visit and through desk-based work, in accordance with defined legislation, procedures and timescales so that the Council may correctly charge for social services care packages. To maximise income for the local authority by advising, processing and monitoring of Deferred Payment Agreements as required for users of chargeable social care services as set out within the Councils’ Deferred Payment Policy scheme. Provide a service advising clients, providers through all forms of communication with regards to their financial assessment including client complaints and appeals and complex cases, such as deprivation, disability related expenditure and safeguarding cases.<h4>In return we will offer you: </h4><ul><li>Generous annual leave entitlement</li><li>Generous local government pension scheme package</li><li>Access to wider training and development qualifications</li><li>Flexible working scheme</li><li>Travel plan discounts</li><li>Access to CAREFIRST advice &amp; counselling service</li><li>Employee discount scheme for national and local retailers</li></ul>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.You can demonstrate knowledge, experience and skills to allow you to perform within this role. You will identify, through application, how you meet the elements detailed within the person specification, at either Level A, B or C. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.<h4> </h4><h4>Our organisation:</h4>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.<h4> </h4><h4>Important Information-</h4>Applicants must be able to demonstrate all essential requirements as listed in the job profile.Previous unsuccessful applicants need not apply<h4> </h4><h4>Equal Opportunities Commitment Statement</h4>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageFor further information please refer to the Medway information pack available as a download or to view onlinePlease be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.We reserve the right to close this vacancy at any time prior to the closing date.If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.





<ul></ul>

Medway Council

This is Medway

Financial Assessment Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3001/Information_for_Candidates.doc" target="_blank">Information_for_Candidates</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3002/Organisational_Culture_framework.doc" target="_blank">Organisational_Culture_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3003/Reference_Form_11B_for_posts_requiring_DBS.doc" target="_blank">Reference_Form_11B_for_posts_requiring_DBS</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3004/Reference_Form.docx" target="_blank">Reference_Form</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3007/FG20_SD05_-_Caseworker___Case_Services_Team_Leader__1___003_.pdf" target="_blank">FG20_SD05_-_Caseworker___Case_Services_Team_Leader__1___003_</a></li></ul>

Our preferred method is online application however if you do require a hard copy application pack please contact Human Resources, Guildford Borough Council, Millmead, Guildford GU2 4BB. Telephone (01483) 444111 (24-hr). Alternatively e-mail <a href="mailto:PeopleandOD@guildford.gov.uk" target="_blank">PeopleandOD@guildford.gov.uk</a> quoting the relevant post number. Please note that we do not accept CVs, please ensure that you complete the application form fully.
We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.
Follow us on Twitter @GuildfordBC



We are looking for a Benefits and Local Council Tax Support assessment officer to join our team. They will help us to administer these important benefits.
If you have minimal or no experience, then we will train you. This is a good opportunity to start or return to a career in local government.
We are transitioning from a Case/Specialist operating model to a more conventional structure. The successful candidate will be a valued member of our new team.
You will help financially vulnerable residents, whilst ensuring fraud and error is minimised. Maximising the money available to help those who need help from public funds.
This role could be for you if you meet the following essential requirements:
Knowledge and Experience • Well evidenced experience of providing good customer service • Proven experience of working under pressure, whilst staying calm and keeping accuracy • Awareness of data protection and confidentiality
Skills • Able to communicate complex information effectively, both verbally and in writing • Able to analyse information and establish next steps. Including when to escalate a case. • Able to be accurate, detailed and professional in approach to work • Able to provide a full response that pre-empts the next question • Able to work both collaboratively and independently, checking in as necessary • Able to manage own time effectively.
If you can also meet the following desirable criteria – that would be great: • Experience of Civica OPENRevenues and Civica OPENWorkflow • Experience of Housing Benefits processing
We expect the successful candidate to: • Follow legislation and local processes • Analyse the situation in front of them, work out and action the next steps • Deliver high levels of customer service alongside prompt and accurate assessment of claims. • Be a supportive colleague.
In return we offer: • A friendly and supportive environment • Training as appropriate • Annual leave entitlement of 22 days, • Access to our flexible working scheme, pension scheme and pleasant working environment near to the town centre.
This role is classed as Agile. You will need to be in the office full time during any initial training period. After that the successful candidate will be able to work from home part of the working week on a rota basis with colleagues. Our usual office/home working split is 50/50.
A basic DBS check will be required upon appointment.
If you are interested in this busy and varied role, please apply online.
Closing date for applications: 8th December 2025
Interviews W/C: 15th December 2025
For an informal chat about the role, please contact Carene Alexander (Team Leader Revenues and Benefits) on 01483 444879

Guildford Borough Council

Benefits Assessment Officer - Grade 2

<ul></ul>





Housing Benefit Overpayment Recovery Officer&nbsp; Salary £35,520 - £39,276 per annum&nbsp; We are seeking a proactive and resilient individual to join our Overpayment Team, dedicated to recovering Housing Benefit overpayments efficiently and compassionately. You will play a key role in ensuring debts owed to the council are collected promptly, while maintaining a professional and supportive approach to all customers.&nbsp; Key tasks include: •&nbsp;&nbsp;&nbsp;&nbsp;Proactively trace debtors to establish current addresses and secure repayment. •&nbsp;&nbsp;&nbsp;&nbsp;Negotiate realistic and sustainable payment arrangements in line with council policies. •&nbsp;&nbsp;&nbsp;&nbsp;Administer and maintain overpayment accounts with accuracy and attention to detail. •&nbsp;&nbsp;&nbsp;&nbsp;Update system records to reflect factual and current information. •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with colleagues to reduce overall debt owed to the council. •&nbsp;&nbsp;&nbsp;&nbsp;Signpost vulnerable or struggling debtors to appropriate debt advice and support services. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure all actions comply with relevant legislation, council procedures, and data protection standards. What We’re Looking For: <ul><li>Confidence and resilience in challenging situations.</li> <li>Strong negotiation and communication skills to gain customer commitment.</li> <li>A firm but fair approach to debt recovery.</li> <li>Self-motivated, persistent, and target-driven.</li> <li>Ability to relate to individuals from diverse backgrounds with empathy and professionalism.</li> <li>Excellent customer care and teamwork skills.</li> <li>Quick learner with the ability to adapt and meet deadlines.</li> </ul> Flexible and solution-focused mindset Please view JD here Closing Date: 12th December 2025&nbsp; Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

London Borough of Newham

Housing Benefit Overpayment Recovery Officer

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We are looking for a highly motivated and enthusiastic Business Rates Team Coordinator who will form part of the Revenues team. The post holder will report directly to the Business Rates Manager, helping to identify solutions to complex rating issues using their own initiative and working with minimal supervision on a wide range of service delivery requirements. They will assist the Business Rates team to ensure delivery of a high-quality level of service for our businesses, as well as developing and building on existing partnerships both within the Council and also with our stakeholders and business partners. 
 
The Business Rates team forms part of the Revenues and Benefits service and provides support and help to businesses across the borough. The postholder will ensure a positive team working ethic and will be responsible for developing and implementing new working practices and efficiencies when required. 
 
We require a team coordinator who will bring new collection initiatives, whilst providing early help intervention and support, and ensuring income is maximised and debt is reduced. 
 
The successful candidate will be expected to bring their own skills, knowledge and experience to the team. They will be expected to keep up to date and interpret and apply new legislation and incentives alongside London Borough of Enfield’s internal policies and procedures. 
 
Contact Details - 
 
If you would like to know more about the role, please contact Chris Taylor on 0208 132 1270 for an informal discussion. 
 
If you have any difficulties accessing this information, please contact Andrea Walkerdine at <a href="mailto:andrea.walkerdine@enfield.gov.uk" target="_blank">andrea.walkerdine@enfield.gov.uk</a> or on 020 8132 1022. 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Business Rates Team Coordinator

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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>Join West Northamptonshire Council and help make our community a great place to live, work, and thrive. As a Benefit Assessment Officer, you’ll play a vital role in supporting residents by ensuring Housing Benefit and Council Tax Reduction claims are processed accurately, fairly, and on time. This is a career where your attention to detail and commitment to people will make a real difference every day.<h2>Additional information</h2>You’re a clear and confident communicator who can support people with sensitivity, even in challenging situations. With strong attention to detail and the ability to manage a busy workload, you balance accuracy with empathy, ensuring vulnerable cases are handled with care. You bring sound judgment, initiative, and teamwork to everything you do, while also being comfortable working independently.&nbsp;Ideally, you’ll have experience interpreting complex legislation and assessing Housing Benefit or Council Tax Reduction claims, backed by proven literacy and numeracy skills. Above all, you value fairness, respect, and professionalism in every interaction.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.&nbsp;If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Benefits Assessment Officer

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Join West Northamptonshire Council and help make our community a great place to live, work, and thrive. As a Benefit Assessment Officer, you’ll play a vital role in supporting residents by ensuring Housing Benefit and Council Tax Reduction claims are processed accurately, fairly, and on time. This is a career where your attention to detail and commitment to people will make a real difference every day.Our benefits You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.What will you be doing? <ul><li>Assess and process Housing Benefit and Council Tax Reduction claims, including complex cases.</li><li>Provide clear, customer-focused advice on benefits and welfare reform.</li><li>Liaise with landlords, the DWP, and internal teams to ensure entitlements are correct and vulnerable clients are supported.</li><li>Identify and manage overpayments, fraud referrals, and maintain accurate Council Tax records.</li><li>Stay up to date with legislation and use IT systems effectively to deliver a high-quality service.</li></ul>About you You’re a clear and confident communicator who can support people with sensitivity, even in challenging situations. With strong attention to detail and the ability to manage a busy workload, you balance accuracy with empathy, ensuring vulnerable cases are handled with care. You bring sound judgment, initiative, and teamwork to everything you do, while also being comfortable working independently.&nbsp;Ideally, you’ll have experience interpreting complex legislation and assessing Housing Benefit or Council Tax Reduction claims, backed by proven literacy and numeracy skills. Above all, you value fairness, respect, and professionalism in every interaction.About us At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.&nbsp;If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

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Salary: £38,923 Grade: Level 3, Zone 1&nbsp; Location: 5 Pancras Square, London, N1C 4AG Contract type:&nbsp;Permanent Hours per week: 36 Closing date: Sunday 14th December 2025; 23:55 &nbsp;*Previous applicants need not apply this time*&nbsp;About us&nbsp;Camden is listening to everyone, including you.We’re giving a platform to people inside and outside our community. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.The roleWe are seeking to recruit Council Tax Officers to deliver a professional, customer focussed and high-quality service whilst maximising revenue through the administration, collection and recovery of the Council Tax/Business Rates.Dealing directly with the public, you will be able to answer written correspondence accurately and liaise with tax payers&nbsp;on the telephone. You will predominantly be dealing with the latter stages of recovery including those at bailiff stage requiring you to discuss payment plans and liaise with enforcement agents. You will also be required to trace absconders to settle old debts where post has been returned undelivered. &nbsp;You will act as a contact person for some customers requiring you to build ongoing relationships, focussing on their needs and collating information necessary to ensure our records are updated accurately and in a timely fashion e.g. student accommodation.&nbsp;Your attendance at the Local Magistrates’ Court will be required periodically, helping negotiate payment arrangements and dealing with attendees’ queries.&nbsp;Other tasks will include reviewing exemptions/discounts and administering Council Tax records to assist the Benefit service with assessing Council Tax reduction claims.&nbsp;Key Requirements<ul><li>Practical experience of Council Tax and a good knowledge of all the relevant principles and procedures governing it</li><li>Excellent IT and communication skills</li><li>Ability to act professionally and communicate patiently but effectively with those in difficulty</li><li>Experience of prioritising own workload with minimum supervision and ability to adapt to changing priorities and demands</li></ul>Desirable<ul><li>CIVICA system experience desirable</li></ul>This post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS.To view the Job Profile, please copy and paste the below URL into your browser:&nbsp; <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11118279/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11118279/file/documen…</a> &nbsp;About youTo find out more about what it is like to work at Camden, meet some of our people by visiting&nbsp;<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>.We’re looking for someone with excellent analytical, literacy, and written communication skills with knowledge of IT applications and software. You’ll be working in a fast-paced environment, with the ability to work flexibly, balancing competing priorities and meeting deadlines. You’ll be able to tactfully deal with a wide range of stakeholders both internally and externally, as well as using problem solving skills and initiative to provide a customer focused support service.IRRV qualified or previous technical experience gained from having worked in a Council Tax customer focused environment. An understanding of and experience of compliance with data protection/sharing and audit/financial standards.More broadly, you’ll take the lead in identifying improvements to processes and systems, while effectively working as a team member to deliver our shared purpose. &nbsp;What We Offer&nbsp;At Camden, you’ll receive a host of benefits including:<ul><li>27 days annual leave for new starters, rising to 31 days after 5 years</li><li>Local Government Pension Scheme</li><li>Flexible working opportunities;</li><li>Interest free loans</li><li>Access to our incredible staff networks</li><li>Career development and training</li><li>Wellbeing support and activities&nbsp;</li></ul>Inclusion and Diversity&nbsp;We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.&nbsp;Asking for Adjustments&nbsp;Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

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