{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1749203358633,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"7422a264-95d6-430f-8a6b-bbfacef0e8d8","title":"Homeownership Officer","employer":"Wandle Housing Association","department":"","location":"Southwark","locationType":2,"description":"<p><strong>Join Our Team as a Home Ownership Officer!</strong></p>\n<p>Are you passionate about outstanding customer service and eager for a dynamic role with growth opportunities? We’re looking for an experienced professional to manage our homeowner portfolio across Southeast London.</p>\n<p><strong>What You’ll Do:</strong></p>\n<ul>\n<li>\n<p><strong>Own Your Area:</strong> Manage a patch of homeowner accounts while delivering exceptional service.</p>\n</li>\n<li>\n<p><strong>Get the Paperwork Right:</strong> Issue clear, compliant S20 notices.</p>\n</li>\n<li>\n<p><strong>Handle Enquiries:</strong> Manage service charges, major works, solicitor queries, lease extensions, alterations, Right to Buy/Right to Acquire, and more.</p>\n</li>\n<li>\n<p><strong>Be the Customer Champion:</strong> Use your deep knowledge of statutory consultation and legislation to support and advise homeowners.</p>\n</li>\n<li>\n<p><strong>Coordinate & Collaborate:</strong> Manage third-party relationships with managing agents effectively.</p>\n</li>\n</ul>\n<p><strong>What We’re Looking For:</strong></p>\n<ul>\n<li>\n<p><strong>Experience:</strong> Minimum 3 years in a customer-facing leasehold or social housing role.</p>\n</li>\n<li>\n<p><strong>Expertise:</strong> Strong customer care skills (face-to-face, phone, and written) and a solid grasp of leases, service charges, and relevant legislation.</p>\n</li>\n<li>\n<p><strong>Mindset:</strong> A proactive, solution-focused professional with a ‘Can Do’ attitude who thrives under changing priorities and tight deadlines.</p>\n</li>\n<li>\n<p><strong>Independence & Teamwork:</strong> Able to take initiative while also collaborating seamlessly within a diverse team.</p>\n</li>\n</ul>\n<p>Bring your expertise and energy to a role that truly makes a difference. If you’re ready to take on challenges and excel, we want to hear from you!</p>\n<p>For more detailed information, see the Job Description attached. </p>\n<p>Please apply with your CV and supporting statement outlining why you should be our next Homeownership Officer. </p>\n<p><strong>Closing date:</strong> 16 June 2025 at 11:59pm<br><strong>Shortlisting:</strong> 17 June 2025<br><strong>Interviews:</strong> Week commencing 23 June 2025 </p>\n<p>Interviews will be held on-site at our office in Central London, and will involve a short written assignment as part of the interview. </p>\n<p><strong>Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.</strong></p>","shortDescription":"<p>Home Ownership Officer role in Southeast London: Manage homeowner portfolio, handle inquiries, and collaborate with third parties.</p>","salaryDescription":"Competitive","publishDate":"2025-06-02T12:44:00.000Z","expirationDate":"2025-06-16T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/6fb6316f-e316-471d-b4ca-a3656e9c392f.jpg","score":1,"featured":true,"enhanced":true},{"id":"16f74b1d-3193-40a2-a2ad-b346f12b0b18","title":"Investigation Officer","employer":"Peabody","department":"","location":"Westminster","locationType":2,"description":"<p>Peabody is committed to protecting its homes and resources by ensuring our tenancies are used lawfully and fairly. As an <strong>Investigation Officer</strong>, you’ll play a critical role in identifying tenancy fraud, recovering misused homes, and supporting Peabody’s efforts to maintain integrity and trust in our communities.</p>\n<p>Your day might start by reviewing a tenancy flagged for suspicious activity, planning a visit to a property, or interviewing a resident about a potential breach. You’ll carry out detailed investigations, gather and document evidence, and work with legal teams to progress cases through to enforcement. Whether you’re preparing case files, attending court, or collaborating with external fraud teams, you’ll be central to protecting our homes and the people who rely on them.</p>\n<p>You’ll be part of a small, skilled fraud team, working closely with housing officers, legal specialists, and partner agencies across London. If you're resilient, detail-oriented, and confident in managing sensitive investigations, this role offers the chance to make a real difference.</p>\n<p>You’ll be based in the North West region, with regular travel across sites and offices throughout London and outside if needed. You’ll need to be flexible to work onsite 2–3 days a week, with out-of-hours visits when required, often at short notice.</p>\n<p>To be successful in this role, you’re:</p>\n<ul>\n<li>Experienced in tenancy fraud investigations or similar enforcement activity (ASB, housing)</li>\n<li>Knowledgeable in social housing regulation and tenancy law</li>\n<li>Comfortable preparing legal case files and presenting evidence in court</li>\n<li>Confident in interviewing residents, managing conflict, and making safeguarding referrals</li>\n<li>Flexible and able to travel throughout the regions between 7am and 7pm</li>\n<li>Willing to work towards an Accredited Counter Fraud Specialist (ACFS) qualification If not already held.</li>\n<li>Resilient, self-motivated, and able to manage sensitive information with care</li>\n</ul>\n<p><strong>Here just a few of the benefits for working at Peabody: </strong></p>\n<ul>\n<li>30 days’ annual holiday, plus bank holidays</li>\n<li>Two additional paid volunteering days each year</li>\n<li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li>\n<li>4 x salary life assurance</li>\n<li>Up to 10% pension contribution</li>\n</ul>\n<p><strong>Closing date: 8<sup>th</sup> June 2025 at midnight. </strong></p>\n<p><strong>PLEASE NOTE: Peabody does not provide sponsorship as a licensed UK employer.</strong></p>","shortDescription":"<p>Peabody seeks an Investigation Officer to combat tenancy fraud, conduct investigations, and work with legal teams to enforce cases.</p>","salaryDescription":"£39,500 pa + benefits","publishDate":"2025-05-27T15:11:00.000Z","expirationDate":"2025-06-08T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/1fc62e1c-c30e-4ce2-a206-515eaabd93e2.png","score":1,"featured":true,"enhanced":true},{"id":"2adfa08a-9554-4f19-9b92-dcc7c1d7d9c9","title":"Specialist Housing Officer","employer":"Peabody","department":"","location":"Lambeth","locationType":2,"description":"<div class=\"row DynamicLinks\">\n<div class=\"col my-4\">\n<p class=\"m-0\"><strong>The vacancy</strong></p>\n</div>\n</div>\n<div class=\"container PLACEHOLDER\">\n<div class=\"row PLACEHOLDER\">\n<div class=\"col-sm-12 p-0\">\n<p>Your day might begin with a welcome visit to new tenants who have just moved in, ensuring they feel settled and understand the support available to them. You might then attend a Residents’ Association meeting to listen to concerns about local issues and identify potential solutions. Later, you could be showing residents how to use Peabody’s self-service tools for managing their accounts, before heading out to support a vulnerable resident in need of your assistance.</p>\n<p>As a Specialist Housing Officer, no two days will be the same. You’ll play a crucial role within your community, supporting residents’ practical needs, promoting their wellbeing, and ensuring community safety. With a focus on helping vulnerable residents who have a history of rough sleeping, you’ll actively work with them to manage their homes and neighbourhoods, improving Peabody’s services and always putting residents’ needs first.</p>\n<p><strong>About you:</strong></p>\n<p>You are a people person who thrives on solving problems and making a positive difference. Collaborative and resourceful, you build strong relationships across teams to find creative solutions. This role will require you to work in the office for 1 day per week, with the flexibility to work remotely for the remaining days.</p>\n<p>Your responsibilities will cover all aspects of housing management, including estate, scheme, and property inspections, signing up new residents, identifying and resolving issues including ASB, and capturing feedback to enhance customer satisfaction. If you are driven by a passion for supporting people and helping them thrive, we want to hear from you.</p>\n<p><strong>This role will require a full UK Driver’s license and a full enhanced DBS check. You will also need to participate in an out of hours on call rota.</strong></p>\n<p><strong>To be successful in this role, you’ll need:</strong></p>\n<ul>\n<li>A commitment to delivering first-class customer service.</li>\n<li>Resilience, flexibility, and a positive, compassionate, can-do attitude.</li>\n<li>Strong organisational skills with the ability to self-manage a diverse and varied workload effectively.</li>\n<li>Experience in a customer-facing role, ideally within housing management or the social housing sector.</li>\n</ul>\n<p><strong>Here are just a few of the benefits of working at Peabody: </strong></p>\n<ul>\n<li>30 days’ annual holiday, plus bank holidays</li>\n<li>two additional paid volunteering days each year </li>\n<li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li>\n<li>4 x salary life assurance</li>\n<li>up to 10% pension contribution</li>\n</ul>\n<p><strong>Are you ready to apply? </strong></p>\n<p>If you have any questions about this role, please email Talent Specialist, <strong>Chloe Singleton</strong> at <strong>chloe.singleton@peabody.org.uk</strong></p>\n<p><strong>Interviews will be ongoing </strong></p>\n<p><strong>PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.</strong></p>\n</div>\n</div>\n</div>","shortDescription":"","salaryDescription":"£38,400","publishDate":"2025-06-05T14:39:00.000Z","expirationDate":"2025-07-03T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/229733e0-4b11-42fb-8764-b797abadc51d.png","score":1,"featured":false,"enhanced":false},{"id":"0d0208a4-d90d-4238-856d-bd113711c22c","title":"Customer Service Advisor","employer":"Tandridge District Council","department":"","location":"Tandridge District Council, The Council Offices, 8 Station Road East, Oxted, Surrey, United Kingdom","locationType":3,"description":"<p>Are you experienced in working in a customer services team and looking for a new challenge? Perhaps you’re looking to kickstart your career with an exciting new job? If so, we have the opportunity for you!</p><p>We are looking for a Customer Services Advisor to join our Customer Services team, in a role which is:</p><ul>\n<li>Interesting, varied and never dull.</li>\n<li>Designed to help you develop your skills and experience and progress your career.</li>\n<li>Ideal for someone who is enthusiastic and likes to work flexibly as part of a team.</li>\n<li>Perfect for someone who is positive, hard-working and passionate about delivering great customer service.</li>\n</ul><p><strong>About the role</strong></p><p>Our Customer Services team is the first point of contact for our residents who need the Council’s help or advice, so this is a really important role. The successful applicant will be working in a fast-paced and busy environment. You will play a key role in supporting our residents, staff and councillors by providing advice and support on our services on a daily basis, over the phone, by e-mail and face to face in our reception.</p><p>The successful applicant will work closely with colleagues from different teams across the council and will receive training to enable you to handle queries about the wide variety of services we provide.</p><p><strong>Who we’re looking for</strong></p><p>We’d love to hear from you if you:</p><ul>\n<li>Have worked in a customer services role before, including if you’ve worked in a call centre.</li>\n<li>Have excellent customer service skills and can build and maintain relationships, comfortable talking with colleagues at all levels.</li>\n<li>Are well organised and can remain calm, focused and professional when under pressure.</li>\n<li>Can work under minimal supervision, making decisions on your own when needed.</li>\n<li>Have good written and verbal communication skills with an eye for detail.</li>\n<li>Know how to maintain databases, manage cases like applications and complaints and analyse information.</li>\n<li>Are comfortable using technology and Microsoft Office.</li>\n</ul><p><strong>What we offer</strong></p><p>When you join us your expertise, skills and experience will be valued, and your career development will be our priority.</p><p>We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.</p><p>We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable.</p><p>We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.</p><p>We are conveniently located close to Oxted Station and have some on-site parking.</p><p>In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.</p><p>Please visit our website for more information about working for us www.tandridge.gov.uk/jobs and download our Working for Tandridge guide.</p><p><strong>Diversity statement</strong></p><p>At Tandridge District Councill, we pride ourselves on maintaining an inclusive workplace, ensuring that equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the council’s culture and services.</p><p>We welcome, applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.</p><p>Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.</p><p><strong>Want to know more?</strong></p><p>If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.</p><p>For an informal discussion about the role, please e-mail customerservices@tandridge.gov.uk or call [Kerry Sargeant or Bradley Saffery] on 01883 722000.</p><p><strong>Local Government Reorganisation</strong></p><p>Surrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services.</p><p>Although this may lead to some uncertainty for anyone considering a role with us, this process will take several years and during that time we still need to provide services.   </p><p>When local government is reorganised, most staff will transfer to the new council which may offer additional opportunities for career development and variety as part of a larger organisation. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc.</p>","shortDescription":"","salaryDescription":"£24,562 - £28,702","publishDate":"2025-06-04T23:00:00.000Z","expirationDate":"2025-06-19T22:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/5eeabb3b-f155-4c02-9ed3-082a3ada6035.jpg","score":1,"featured":false,"enhanced":false},{"id":"e7b40ca9-29f8-4a6c-a916-f54e5b11d5a1","title":"Housing Assistant","employer":"London and Quadrant Housing Trust","department":"","location":"West Ham Lane, Stratford, South West, Garratt Lane","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Housing Assistant South West - 6783</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n<p><strong>Job Title </strong><strong>Housing Assistant - South West</strong></p>\n<p><strong>Contract Type </strong><strong>Permanent</strong></p>\n<p><strong>Hours </strong><strong>Full time</strong></p>\n<p><strong>Persona </strong><strong>Agile 1 - 2 days office attendance required, working from home 3 - 4 days</strong></p>\n<p><strong>Reporting Office </strong><strong>Garratt Lane, SW18 - (NB - this office will be relocated later in 2025) or West Ham Lane, Stratford, London, E15 with attendance required to the SW London office.</strong></p>\n<p><strong>Salary </strong><strong>£28,409 </strong></p>\n<p><strong>Closing date for completed applications </strong><strong>13th June 2025 - 23:00</strong></p>\n<p><strong> </strong></p>\n<p><strong>Interviews will be held on the16th April 2025 via Microsoft Teams</strong></p>\n<p><strong> </strong></p>\n<p><strong>Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated</strong></p>\n<p> </p>\n<p><a title=\"Role Profile - Housing Assistant.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALSLdvW8hCjSUeDIcttSRZg07eJskdD5NWzXhJFa06hWNHHgWP9cxVPwDaLVR/QE8BrEC+MAuuqLP8EgtyGpLvI\"><strong>Role Profile - Housing Assistant.docx</strong></a></p>\n<p><strong> </strong></p>\n<p><strong>Previous applicants need not reapply.</strong></p>\n<p> </p>\n<p>Would you like to join our revamped Housing Management Division as a Housing Assistant and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.</p>\n<p> </p>\n<p><strong>Why choose L&Q?</strong></p>\n<p> </p>\n<p>We offer a competitive annual salary and staff benefits package.</p>\n<p> </p>\n<ul>\n<li>Strong family-friendly policies  </li>\n<li>Hybrid working Model</li>\n<li>Committed Learning & Development </li>\n<li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li>\n<li>Excellent Pension Scheme – double contribution up to 6% </li>\n<li>Generous non-contributory life assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>An employee benefits/discount portal</li>\n<li>Westfield Health Cash Plan</li>\n<li>Great places to work certified 2024-2025</li>\n<li>Best Workplaces for Women</li>\n</ul>\n<p> </p>\n<p><strong>As a Housing Assistant, you will be responsible for:</strong></p>\n<p><strong> </strong></p>\n<p> </p>\n<ul>\n<li>Supporting the Neighbourhood Housing Lead and Area Housing Manager, ensuring the delivery of reliable, repeatable, and consistent services for residents.</li>\n<li>Supporting robust performance against all KPIs and targets. This is a wide and varied role, working as part of a team, providing strong administrative support.</li>\n<li>Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy and estate management issues. </li>\n<li>Providing cover for Neighbourhood Leads to ensure consistency of service and to maintain a high level of resident satisfaction.</li>\n</ul>\n<p> </p>\n<p><strong>To be successful in this role, you should be:</strong></p>\n<p> </p>\n<p> </p>\n<ul>\n<li>Good at building relationships with people and be able to communicate well with colleagues and residents.</li>\n<li>Able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.</li>\n<li>Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.</li>\n<li>Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.</li>\n<li>Motivated with a ‘can do’ attitude by keeping promises to residents.</li>\n<li>Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.</li>\n</ul>\n<p> </p>\n<p> </p>\n<p>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.</p>\n<p> </p>\n<p> </p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p> </p>\n<p>We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. </p>\n<p> </p>\n<p> </p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our commitments:</strong></p>\n<p><strong> </strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p> </p>\n<p>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.</p>\n<p> </p>\n<p>For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. </p>\n<p> </p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p> </p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.</p>\n<p> </p>\n<p class=\"Body\">As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. </p>\n<p class=\"Body\"> </p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n</div>","shortDescription":"","salaryDescription":"£28,409 depending on experience plus benefits - life assurance, generous pension scheme, westfield health cash plan, dedicated employee discounts via Sodexo and additional company benefits","publishDate":"2025-06-04T15:46:00.000Z","expirationDate":"2025-06-13T22:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/bf963150-3acc-4f16-a400-fa6ec37b15fd.jpg","score":1,"featured":false,"enhanced":false},{"id":"844759ad-7dd5-49f8-a54d-7373717f3e94","title":"Team Administrator","employer":"London and Quadrant Housing Trust","department":"","location":"West Ham Lane, Stratford, London, East London","locationType":2,"description":"<div class=\"col-12 ats-title-font pb-3\">Team Administrator LLR, RtB - 6805</div>\n<div class=\"col-12 ats-normal-font pb-3\">\n\n\n\n\n<p><strong>Title</strong></p>\n\n\n<p><strong>Team Administrator LLR, RtB</strong></p>\n\n\n\n\n<p><strong>Contract Type</strong></p>\n\n\n<p><strong>Permanent</strong></p>\n\n\n\n\n<p><strong>Location</strong></p>\n\n\n<p><strong>West Ham Lane, Stratford E15 - with a requirement to travel to other offices when needed.</strong></p>\n\n\n\n\n<p><strong>Persona</strong></p>\n\n\n<p><strong>Agile with a requirement of 1-2 days a week attendance to the office, but may increase depending on business needs.</strong></p>\n\n\n\n\n<p><strong>Salary</strong></p>\n\n\n<p><strong>£ 25,955 – 28,000 (plus Essential Car User Allowance £ 1,300*)</strong></p>\n\n\n\n\n<p><strong>Closing date for completed applications</strong></p>\n\n\n<p><strong>13th June 2025 - 23:00</strong></p>\n\n\n\n\n<p> </p>\n<p><strong>Interview will be held in person at our West Ham Lane office - Stratford, E15 on a date to be confirmed</strong></p>\n<p><strong> </strong></p>\n<p><strong>Early applications are encouraged as we reserve the rig</strong><strong>ht to close the advertisement and interview earlier than stated</strong></p>\n<p><strong> </strong></p>\n<p><strong>Previous applicants need not reapply</strong></p>\n<p><strong> </strong></p>\n<p><a title=\"Role Profile - Team Administrator LLR.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALLZoT83UOL+t5s5fnJ1LT+sml2Fi7eB6pIm4IXKx9BBJyC/HJo94eG3/v/n3l9x34RCvnlXVp4eXhuOGqCM4j4\"><strong>Role Profile - Team Administrator LLR.docx</strong></a></p>\n<p><a title=\"Role Profile - Team Administrator LLR.docx\" href=\"https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrALLZoT83UOL+t5s5fnJ1LT+sml2Fi7eB6pIm4IXKx9BBJyC/HJo94eG3/v/n3l9x34RCvnlXVp4eXhuOGqCM4j4\"><strong> </strong></a></p>\n<p><span><strong>Why choose L&Q:</strong></span></p>\n<ul>\n<li>Hybrid/agile working</li>\n<li>Strong family friendly policies </li>\n<li>Committed Learning & Development </li>\n<li>Annual leave starting from 28 plus bank holidays, rising to 31 days.</li>\n<li>Excellent Pension Scheme – double contribution up to 6%</li>\n<li>Generous non-contributory life Assurance</li>\n<li>An Employee Assistance Programme</li>\n<li>Westfield Health Cash-plan</li>\n<li>Employee discount/benefits portal</li>\n<li>Up to 21 volunteer hours per year</li>\n<li>Great places to work certified 2024-2025</li>\n<li>Best Workplaces for Women</li>\n</ul>\n<p> </p>\n<p>The Administrative Support Assistant will provide essential administrative support to a specific area of the business, acting as the first point of contact for internal and external customers, residents, and other stakeholders. This role ensures the smooth and efficient operation of key administrative processes while contributing to the overall objectives of the team.</p>\n<p> </p>\n<p><strong>Key Responsibilities / Deliverables</strong><br><em> </em></p>\n<p><strong>Team Contribution & Customer Service</strong></p>\n<ul>\n<li>\n<strong> </strong>Support the achievement of the team’s objectives and contribute to delivering excellent customer service in line with L&Q’s values.</li>\n<li>Be a proactive team member, consistently aiming to improve customer satisfaction and help meet key performance indicators (KPIs).</li>\n<li>Handle basic day-to-day queries from residents, customers, and other stakeholders, ensuring issues are resolved effectively or referred to the appropriate team member.</li>\n</ul>\n<p> </p>\n<p><strong>Administrative Support & Business Processes</strong></p>\n<ul>\n<li>\n<strong> </strong>Undertake a variety of administrative duties, including maintaining Trust records, data entry, and general office management tasks.</li>\n<li>Support key business processes, including basic financial accounting tasks, such as processing invoices and tracking budgets, as needed.</li>\n<li>Being able to attend sites, when necessary, must be flexible to travel</li>\n</ul>\n<p> </p>\n<p><strong>Collaboration with Stakeholders</strong></p>\n<ul>\n<li>\n<strong> </strong>Work closely with colleagues and key stakeholders both internally and externally, ensuring effective communication and collaboration.</li>\n<li>Be the first point of contact for residents and external parties, addressing queries or concerns according to defined policies and procedures.</li>\n</ul>\n<p><strong> </strong></p>\n<p><strong>Compliance & Governance</strong></p>\n<ul>\n<li>\n<strong> </strong>Ensure that all work complies with governance standards, statutory, and regulatory provisions relevant to the Trust’s operations.</li>\n<li>Follow established procedures to mitigate risks in areas under the jobholder’s control, contributing to the maintenance of a secure and compliant working environment.</li>\n</ul>\n<p><strong> </strong></p>\n<p><strong>Record Keeping & Systems Management</strong></p>\n<ul>\n<li>\n<strong> </strong>Maintain and update relevant Trust records and systems, ensuring accuracy and up-to-date information.</li>\n<li>Assist in the management of administrative systems to support the business area’s functions.</li>\n</ul>\n<p> </p>\n<p><strong>Skills & Experience Required:</strong></p>\n<ul>\n<li>Strong communication skills with the ability to manage relationships with internal and external stakeholders.</li>\n<li>Ability to manage multiple tasks and prioritize effectively in a busy environment.</li>\n<li>Familiarity with basic administration processes and systems.</li>\n<li>Commitment to providing excellent customer service.</li>\n<li>Ability to work both independently and collaboratively within a team.</li>\n<li>Knowledge of statutory and regulatory requirements in an administrative context is a plus.</li>\n<li>Must be flexible to travel</li>\n</ul>\n<p><strong> </strong></p>\n<p><strong>Additional Requirements:</strong></p>\n<ul>\n<li>A flexible approach to work and a proactive attitude in problem-solving and handling queries.</li>\n<li>Willingness to continuously develop and contribute to team goals and objectives.</li>\n</ul>\n<p> </p>\n<p>If you are interested in this role and have the experience required, then apply without delay!</p>\n<p> </p>\n<p><strong>*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.</strong></p>\n<p><strong> </strong></p>\n<p>At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.</p>\n<p> </p>\n<p><strong>Our Commitments</strong></p>\n<p><strong> </strong></p>\n<p>At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.</p>\n<p><strong>In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.</strong></p>\n<p>We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.</p>\n<p>We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.</p>\n<p>We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.</p>\n<p>L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.</p>\n<p>As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.</p>\n<p>In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.</p>\n<p>Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.</p>\n</div>","shortDescription":"","salaryDescription":"£25,995 - £28,000 depending on experience plus benefits - life assurance, generous pension scheme, westfield health cash plan, dedicated employee discounts via Sodexo and additional company benefits","publishDate":"2025-06-04T15:26:00.000Z","expirationDate":"2025-06-13T22:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c3023199-dc50-468f-9628-0ce8afc5ed17.jpg","score":1,"featured":false,"enhanced":false},{"id":"4eff75aa-12a3-48b0-aa86-03189d76e0d4","title":"Complaints and Resolution Officer","employer":"Hightown Housing Association","department":"","location":"Hemel Hempstead","locationType":3,"description":"<p><strong>Complaints and Resolution Officer </strong></p><p><strong>Location:</strong> Hemel Hempstead (Hybrid)<br><strong>Salary:</strong> £39,822<br><strong>Hours:</strong> Full-time</p><p>Are you passionate about making a difference in people's lives? Do you have a knack for resolving issues with empathy and efficiency? If so, Hightown has an exciting opportunity for you to join our newly established Complaints and Resolution team!</p><p><strong>About Us:</strong></p><p>Hightown is a charitable housing association dedicated to providing homes and support to those in need across Hertfordshire, Bedfordshire, and Buckinghamshire. With over 9,000 homes and a team of more than 1,000 dedicated staff, we are committed to building new homes and delivering excellent housing and support services.</p><p><strong>The Role:</strong></p><p>As a Complaints and Resolution Officer, you will be at the forefront of our mission to provide exceptional customer service. It is important that you have previous complaints handling experience, preferably within the social housing sector. Your role will involve:</p><ul>\n<li>\n<strong>Listening and Responding:</strong> Be the first point of contact for customers expressing dissatisfaction, ensuring their concerns are heard and addressed promptly.</li>\n<li>\n<strong>Investigating and Resolving:</strong> Work closely with customers, colleagues, and contractors to investigate complaints, identify service failures, and provide comprehensive responses.</li>\n<li>\n<strong>Building Relationships:</strong> Use your excellent communication skills to build constructive relationships with customers, resolving concerns at the earliest opportunity.</li>\n<li>\n<strong>Ensuring Compliance:</strong> Follow the Housing Ombudsman Service's Complaints Handling Code, ensuring all deadlines are met and processes are followed meticulously.</li>\n<li>\n<strong>Driving Improvement:</strong> Identify and share learning opportunities from complaints to promote continuous service improvement.</li>\n</ul><p> </p><p><strong>Key Responsibilities:</strong></p><ul>\n<li>Administer Hightown's complaints handling process, including logging, tracking, and recording outcomes.</li>\n<li>Engage proactively with colleagues to gather information and respond to complaints effectively.</li>\n<li>Provide feedback to customers on changes made due to lessons learned from complaints.</li>\n<li>Support the Complaints and Resolution Manager with annual submissions and performance reports.</li>\n<li>Liaise with external agencies to ensure successful resolution of complaints.</li>\n</ul><p> </p><p><strong>About You:</strong></p><ul>\n<li>\n<strong>Empathetic and Customer-Focused:</strong> You understand the importance of listening and responding to customer needs with empathy.</li>\n<li>\n<strong>Detail-Oriented:</strong> You have a keen eye for detail and ensure all records and documentation are accurate.</li>\n<li>\n<strong>Proactive and Collaborative:</strong> You work well with others and take initiative to resolve issues efficiently.</li>\n<li>\n<strong>Communication: </strong>Excellent written and verbal communication</li>\n<li>\n<strong>Knowledgeable:</strong> You stay updated on current legislation, regulatory requirements, and best practices and ideally have experience in housing.</li>\n<li>\n<strong>Experience:</strong> You have previous experience in investigating complaints and demonstrating your ability to handle complex issues and provide thorough resolutions.</li>\n</ul><p> </p><p><strong>What We Offer:</strong></p><ul>\n<li>\n<strong>A Supportive Environment:</strong> Join a team that values collaboration and mutual support.</li>\n<li>\n<strong>Professional Growth:</strong> Opportunities for training and development to enhance your skills.</li>\n<li>\n<strong>Annual leave:</strong> 33 days including Bank Holidays (increasing with service)</li>\n<li>\n<strong>Competitive Salary:</strong> £39,822 per annum for a 35-hour week.</li>\n<li><strong>Monthly Attendance Bonus</strong></li>\n</ul><ul><li>\n<strong>Flexible working</strong>: Hybrid working after 3 months service</li></ul><ul>\n<li>\n<strong>Workplace Pension Scheme:</strong> And life assurance cover of three times your annual salary.</li>\n<li>\n<strong>Discounts and Savings:</strong> High street retailers, gyms, restaurants, and cinemas.</li>\n<li>\n<strong>Employee Support:</strong> Health & wellbeing services.</li>\n<li><strong>Free On-site Gym Access</strong></li>\n</ul><p> </p><p><strong>Join Us:</strong></p><p>If you are ready to make a meaningful impact and be part of a team that is dedicated to providing excellent housing and support services, we want to hear from you!</p><p><strong>Apply now</strong> and help us continue to build a better future for our communities.</p><p><strong>We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.</strong></p><p><strong>Hightown is an Equal Opportunities & Disability Confident Employer</strong></p>","shortDescription":"","salaryDescription":"£39822 Per Annum","publishDate":"2025-06-04T13:10:28.000Z","expirationDate":"2025-07-04T13:01:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/7783cc9f-ca01-4e47-9ed1-81bb5f665511.jpg","score":1,"featured":false,"enhanced":false},{"id":"13cc807d-02de-4e7d-976c-7cd79c201eae","title":"Complaints Assistant","employer":"Hightown Housing Association","department":"","location":"Hemel Hempstead","locationType":3,"description":"<p><strong>Complaints Assistant </strong></p><p><strong>Location:</strong> Hemel Hempstead<br><strong>Salary:</strong> £27,663<br><strong>Hours:</strong> Full-time (Hybrid)</p><p>Do you have strong administration skills and would like to be part of a new team that delivers high-quality customer service? If so, Hightown Housing Association has an exciting opportunity for you!</p><p><strong>About Us:</strong></p><p>Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.</p><p>With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.</p><p><strong>The Role:</strong></p><p>As a Complaints Assistant, you will play a crucial part in supporting the Complaints & Resolution Manager and the wider Complaints & Resolutions Team. Your responsibilities will include:</p><ul>\n<li>\n<strong>Administrative Support:</strong> Provide essential administrative support, including taking calls from customers and acknowledging complaints in writing.</li>\n<li>\n<strong>Complaints Log Management:</strong> Coordinate and administer the Complaints Log, ensuring it remains up-to-date and accurate.</li>\n<li>\n<strong>Data Input and Record Keeping:</strong> Input data, process information, and maintain the Complaints and Compliments logs with precision.</li>\n<li>\n<strong>Monitoring and Follow-Up:</strong> Regularly monitor and chase progress on commitments made during and after complaints investigations.</li>\n<li>\n<strong>Customer Engagement:</strong> Champion excellent customer service and engagement within the organisation.</li>\n</ul><p></p><p><strong>Key Responsibilities:</strong></p><ul>\n<li>Support the team to ensure a robust and consistent approach to complaint handling.</li>\n<li>Provide administrative support to the Customer Complaints Scrutiny Panel and Quarterly Complaints Lessons Learnt meetings by taking minutes at meetings and sharing feedback.</li>\n<li>Assist with collating responses to Subject Access Requests.</li>\n<li>Complete complaints closure surveys with customers and support data collection.</li>\n<li>Collaborate across the organisation to gather information and produce reports.</li>\n<li>Promote customer engagement and excellent service within the wider organisation.</li>\n</ul><p> </p><p><strong>About You:</strong></p><ul>\n<li>\n<strong>Empathetic and Customer-Focused:</strong> You understand the importance of listening and responding to customer needs with empathy.</li>\n<li>\n<strong>Detail-Oriented:</strong> You have a keen eye for detail and ensure all records and documentation are accurate.</li>\n<li>\n<strong>Proactive and Collaborative:</strong> You work well with others and take initiative to resolve issues efficiently.</li>\n<li>\n<strong>Confident:</strong> You will be confident chasing colleagues and customers for information to ensure deadlines are met.</li>\n</ul><p> </p><p><strong>What We Offer:</strong></p><ul>\n<li>\n<strong>A Supportive Environment:</strong> Join a team that values collaboration and mutual support.</li>\n<li>\n<strong>Professional Growth:</strong> Opportunities for training and development to enhance your skills.</li>\n<li>\n<strong>Annual leave:</strong> 33 days including Bank Holidays (increasing with service)</li>\n<li>\n<strong>Competitive Salary:</strong> £27,663 per annum for a 35-hour week.</li>\n<li><strong>Monthly Attendance Bonus</strong></li>\n<li>\n<strong>Workplace Pension Scheme:</strong> And life assurance cover of three times your annual salary.</li>\n<li>\n<strong>Discounts and Savings:</strong> High street retailers, gyms, restaurants, and cinemas.</li>\n<li>\n<strong>Employee Support:</strong> Health & wellbeing services.</li>\n<li><strong>Free On-site Gym Access</strong></li>\n</ul><p> </p><p><strong>Join Us:</strong></p><p>If you are ready to make a meaningful impact and be part of a new team that is dedicated to providing excellent housing and support services, we want to hear from you!</p><p><strong>Apply now</strong> and help us continue to build a better future for our communities.</p><p><strong>We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.</strong></p><p><strong>Hightown is an Equal Opportunities & Disability Confident Employer</strong></p>","shortDescription":"","salaryDescription":"£27663 Per Annum","publishDate":"2025-06-04T12:30:01.000Z","expirationDate":"2025-07-04T12:15:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/2d3a6681-fd6f-4db5-ad44-978be0eedff4.jpg","score":1,"featured":false,"enhanced":false},{"id":"8c9e9352-9c42-4ea5-822c-b57818447e6e","title":"Complaints and Resolution Officer","employer":"Hightown Housing Association","department":"","location":"Hemel Hempstead","locationType":3,"description":"<p><strong>Complaints and Resolution Officer </strong></p><p><strong>Location:</strong> Hemel Hempstead (Hybrid)<br><strong>Salary:</strong> £39,822<br><strong>Hours:</strong> Full-time</p><p>Are you passionate about making a difference in people's lives? Do you have a knack for resolving issues with empathy and efficiency? If so, Hightown has an exciting opportunity for you to join our newly established Complaints and Resolution team!</p><p><strong>About Us:</strong></p><p>Hightown is a charitable housing association dedicated to providing homes and support to those in need across Hertfordshire, Bedfordshire, and Buckinghamshire. With over 9,000 homes and a team of more than 1,000 dedicated staff, we are committed to building new homes and delivering excellent housing and support services.</p><p><strong>The Role:</strong></p><p>As a Complaints and Resolution Officer, you will be at the forefront of our mission to provide exceptional customer service. It is important that you have previous complaints handling experience, preferably within the social housing sector. Your role will involve:</p><ul>\n<li>\n<strong>Listening and Responding:</strong> Be the first point of contact for customers expressing dissatisfaction, ensuring their concerns are heard and addressed promptly.</li>\n<li>\n<strong>Investigating and Resolving:</strong> Work closely with customers, colleagues, and contractors to investigate complaints, identify service failures, and provide comprehensive responses.</li>\n<li>\n<strong>Building Relationships:</strong> Use your excellent communication skills to build constructive relationships with customers, resolving concerns at the earliest opportunity.</li>\n<li>\n<strong>Ensuring Compliance:</strong> Follow the Housing Ombudsman Service's Complaints Handling Code, ensuring all deadlines are met and processes are followed meticulously.</li>\n<li>\n<strong>Driving Improvement:</strong> Identify and share learning opportunities from complaints to promote continuous service improvement.</li>\n</ul><p> </p><p><strong>Key Responsibilities:</strong></p><ul>\n<li>Administer Hightown's complaints handling process, including logging, tracking, and recording outcomes.</li>\n<li>Engage proactively with colleagues to gather information and respond to complaints effectively.</li>\n<li>Provide feedback to customers on changes made due to lessons learned from complaints.</li>\n<li>Support the Complaints and Resolution Manager with annual submissions and performance reports.</li>\n<li>Liaise with external agencies to ensure successful resolution of complaints.</li>\n</ul><p> </p><p><strong>About You:</strong></p><ul>\n<li>\n<strong>Empathetic and Customer-Focused:</strong> You understand the importance of listening and responding to customer needs with empathy.</li>\n<li>\n<strong>Detail-Oriented:</strong> You have a keen eye for detail and ensure all records and documentation are accurate.</li>\n<li>\n<strong>Proactive and Collaborative:</strong> You work well with others and take initiative to resolve issues efficiently.</li>\n<li>\n<strong>Communication: </strong>Excellent written and verbal communication</li>\n<li>\n<strong>Knowledgeable:</strong> You stay updated on current legislation, regulatory requirements, and best practices and ideally have experience in housing.</li>\n<li>\n<strong>Experience:</strong> You have previous experience in investigating complaints and demonstrating your ability to handle complex issues and provide thorough resolutions.</li>\n</ul><p> </p><p><strong>What We Offer:</strong></p><ul>\n<li>\n<strong>A Supportive Environment:</strong> Join a team that values collaboration and mutual support.</li>\n<li>\n<strong>Professional Growth:</strong> Opportunities for training and development to enhance your skills.</li>\n<li>\n<strong>Annual leave:</strong> 33 days including Bank Holidays (increasing with service)</li>\n<li>\n<strong>Competitive Salary:</strong> £39,822 per annum for a 35-hour week.</li>\n<li><strong>Monthly Attendance Bonus</strong></li>\n</ul><ul><li>\n<strong>Flexible working</strong>: Hybrid working after 3 months service</li></ul><ul>\n<li>\n<strong>Workplace Pension Scheme:</strong> And life assurance cover of three times your annual salary.</li>\n<li>\n<strong>Discounts and Savings:</strong> High street retailers, gyms, restaurants, and cinemas.</li>\n<li>\n<strong>Employee Support:</strong> Health & wellbeing services.</li>\n<li><strong>Free On-site Gym Access</strong></li>\n</ul><p> </p><p><strong>Join Us:</strong></p><p>If you are ready to make a meaningful impact and be part of a team that is dedicated to providing excellent housing and support services, we want to hear from you!</p><p><strong>Apply now</strong> and help us continue to build a better future for our communities.</p><p><strong>We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.</strong></p><p><strong>Hightown is an Equal Opportunities & Disability Confident Employer</strong></p>","shortDescription":"","salaryDescription":"£39822 Per Annum","publishDate":"2025-06-04T12:14:48.000Z","expirationDate":"2025-07-04T12:07:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/3c5834b0-ede1-45d2-bedd-2a896dd54096.jpg","score":1,"featured":false,"enhanced":false},{"id":"0a6d9feb-456c-4f27-9ccd-52f30dc59704","title":"LGV Driver 1","employer":"Epsom & Ewell Borough Council","department":"","location":"Epsom & Ewell Borough Council","locationType":3,"description":"<p>The Operational Services Division of Epsom & Ewell Borough Council is looking for dedicated individuals to drive and supervise refuse and recycling collection vehicles, ensuring a timely, high quality, safe, friendly and efficient service to our residents.</p>\n<p>Epsom & Ewell Borough Council collects almost 120,000 refuse and recycling containers each week.  Over half of all collected waste is recycled. You will be the primary driver of a vehicle up to 26 tonnes in support of the Council’s refuse and recycling collections. You will be responsible for its activities and crew, ensuring their safety and that all tasks are completed efficiently and within set timelines. You can learn more about our services at <a href=\"http://www.epsom-ewell.gov.uk/recycling\">www.epsom-ewell.gov.uk/recycling</a> and <a href=\"http://www.epsom-ewell.gov.uk/businesbins\">www.epsom-ewell.gov.uk/businesbins</a></p>\n<p>The role provides an opportunity for the successful candidates to work outdoors as part of an enthusiastic and friendly team while enhancing the Borough, the Council and their own professional portfolio.</p>\n<p>You will undertake daily vehicle checks, ensuring you comply with all procedures relating to its use and report any defects. You will also arrange the safe disposal of the vehicle’s contents to waste sites guaranteeing all site instructions are adhered to.  You must also be aware of all COSHH regulations and keep up to date with new legislation by attending all training provided to you.  </p>\n<p>You must be able to work safely on your own, and methodically as part of a team as you will also be required to help the crew with emptying refuse and recycling bins. You will be flexible, as you will be required to work early mornings and bank holidays. You will be able to communicate effectively and politely with the public. </p>\n<p>You must already possess a valid LGV licence category C and a valid Driver CPC qualification. You will be required to bring both your licence and Driver CPC photocards to the interview. Full, ongoing Driver CPC training is provided as part of the role.</p>\n<p>If you have enthusiasm and determination to deliver a first class service then we would like to hear from you. In return you will benefit from 24 days annual leave, subsidised gym membership, entitlement to join the local government pension scheme, and non-contributory life assurance. Initial and annual refresher training are provided to all staff.</p>\n<p>For an informal discussion please contact Saul Andrews, Waste Services Supervisor on 01372 732000.  </p>\n<p><strong>Closing Date:                                  06 July 2025</strong></p>\n<p><strong>Interview Date:                              Week commencing 28 July 2025</strong></p>","shortDescription":"","salaryDescription":"£33,071pa – £35,688pa","publishDate":"2025-06-04T07:58:00.000Z","expirationDate":"2025-07-06T07:56:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/19dd5502-61ab-4897-a54c-7c0399ce9aaf.jpeg","score":1,"featured":false,"enhanced":false},{"id":"3aef2ce9-427a-4cde-b23e-aeefd79d52af","title":"Customer Service Supervisor Hemel Hempstead","employer":"Hertfordshire County Council","department":"","location":"Hemel Hempstead","locationType":3,"description":"<br><h4>Customer Service Supervisor Hemel Hempstead Apply Now </h4> Hertfordshire Libraries & Heritage Services <dl>\n<dt>Job Number</dt>\n<dd> HCC27927 </dd>\n<dt>Location</dt>\n<dd> Hemel Hempstead </dd>\n<dt>Directorate</dt>\n<dd> Resources </dd>\n<dt>Salary Range</dt>\n<dd> £26,835 </dd>\n<dt>Contract Type</dt>\n<dd> Fixed Term </dd>\n<dt>Full Time/Part Time</dt>\n<dd> Full Time </dd>\n<dt>Closing date</dt>\n<dd> 12-Jun-2025 </dd>\n</dl><p><strong>Job Title:</strong> Customer Service Supervisor Hemel Hempstead<br><strong>Starting Salary:</strong> £26,835 pay award pending<br><strong>Hours:</strong> 37.0<br><strong>Location:</strong> Hemel Hempstead<br><strong>Contract Type:</strong> Fixed Term End Date- 9th November 2025<br><strong>Directorate:</strong> Resources</p><h4>About the team</h4><p>Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries.</p><p>This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community.</p><p>Based with The Forum, run by Dacorum Borough Council, Hemel Hempstead library is open to the public seven days a week. The library is home to a CreatorSpace, offering a range of technologies.</p><p>Hemel Hempstead Library also supports Adeyfield, Bovingdon, Kings Langley and Leverstock Green Libraries.</p><p>As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in Hemel Hempstead Library, ensuring high standards of customer service are maintained at all times.</p><p>Staff working at Hemel Hempstead Library benefit from access to an annual parking permit for £40 per annum, allowing use of Watergardens carpark 7 days a week.</p><h4>About the role</h4><p>Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer.</p><p>As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library. Responsibilities include managing staff appraisals, timetabling, training, and development.</p><p><strong>Managing and leading</strong> a large team of front of house staff, including recruitment, ensuring equality of access for all customers and contributing to the recruitment and training of volunteers.</p><p><strong>Development of staff </strong>by carrying out regular reviews and performance and development meetings, identifying training needs and supporting development opportunities.</p><p><strong>Frontline service delivery </strong>including timetabling staff in all roles, supporting the Library Manager and ensuring adequate health, safety and security provision in all areas of the library</p><p><strong>Area Support</strong> working with the Area Management Team, other LHS colleagues and act as senior on duty in own library and others if required</p><p>To support the delivery of the Inspiring Libraries Strategy for Hertfordshire Libraries by ensuring that all staff actively promote the library to customers as:</p><ul>\n<li>a hub for community information and activities</li>\n<li>a place where they can access and benefit from digital technology</li>\n<li>a gateway to reading, information and wellbeing</li>\n</ul><h4>About you</h4><p>Essential</p><ul>\n<li>Experience, or knowledge in, delivering a high level of customer service and resolving customer queries</li>\n<li>Ability to successfully supervise a team, using a collaboration and delegation to achieve aims</li>\n<li>You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner</li>\n<li>Skills to support maintaining Health & Safety, Property, and training requirements in the workplace.</li>\n</ul><p>As part of Hemel Hempstead Library local management team, a great opportunity to support the community and contribute to Hertfordshire Libraries Inspiring Libraries Strategy.</p><p><em>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.</em></p><p>This job role is within the Community Services, level COM7 job profile. Please locate this via:</p><p>Job profiles - Community services</p><p>For an informal discussion about the post, please contact Sarah Watt, Library Manager, on 01442 454855 or Ian Pattison, Senior Operations Librarian on 07599 357713.</p><p>Interview Date: 25th June 2025</p><p>Benefits of working for us</p><h4>How to apply</h4><p>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. </p><p><strong>Secondment</strong><br>This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.</p><h4>Additional information</h4><p><strong>Disability Confident</strong><br>We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.</p><p><strong>English Fluency</strong><br>The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.</p><h4>Available documents</h4><ul><li>Rota - Customer Service Supervisor 37 hours.pdf</li></ul><br>","shortDescription":"","salaryDescription":"£26,835","publishDate":"2025-06-04T00:00:00.000Z","expirationDate":"2025-06-12T22:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/18d6e6c5-96d8-4876-b2a3-21e09c3bfae3.png","score":1,"featured":false,"enhanced":false},{"id":"5291ba80-dcc8-4522-8e92-7dc6b8228cd5","title":"Community Safety Officer","employer":"Runnymede Borough Council","department":"","location":"Runnymede Borough Council. Civic Centre, High street, Runnymede Borough Council","locationType":3,"description":"<p><strong>Community Safety Officer</strong></p>\n<p><strong>£29,696 to £32,957 per annum (Grade 8)<br></strong></p>\n<p><strong>37 hours per week</strong></p>\n<p><strong> </strong>We are seeking a highly motivated and enthusiastic individual looking for a challenging role as Community Safety Officer for Runnymede Borough Council.</p>\n<p>The successful candidate will have good knowledge of Community Safety, both locally and nationally and an understanding of the responsibilities of the Council. You will also possess excellent communication skills both verbal and written as the role will require the development of close working relationships with internal and external stakeholders including the Police.</p>\n<p>You will need to be able to work with members of the public in resolving challenging situations, therefore experience of working in a customer facing environment is essential along with excellent problem-solving skills and the ability to be flexible and diplomatic.</p>\n<p>The successful candidate will be required to represent the Council at relevant meetings so the ability to write and present reports utilising good and effective computer skills is essential. You should have the ability to work well on your own initiative and have excellent organisational skills to plan your workload and meet deadlines.</p>\n<p>Due to the nature of the role the successful candidate will be required to undergo an enhanced Disclosure and Barring Service Check and will need to hold a valid driving licence with access to a vehicle ensured for business use.</p>\n<p>For an informal discussion about the post please telephone Katie Walker on katie.walker@runnymede.gov.uk to arrange a telephone call.</p>\n<p>If it is difficult for you to apply online, please email <a href=\"mailto:humanresources@runnymede.gov.uk\">humanresources@runnymede.gov.uk </a>or telephone 01932 425513.</p>\n<p>Successful candidates will be contacted by email if selected to attend for interview.</p>\n<p><strong>Closing date: Sunday 22nd June 2025 at 23.59</strong></p>\n<p><strong>Interview date: monday 30th June or Tuesday 1st July 2025</strong></p>","shortDescription":"","salaryDescription":"£29,696 to £32,957 per annum","publishDate":"2025-05-30T13:15:00.000Z","expirationDate":"2025-06-22T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/233424af-e557-4a38-8ade-a0944a7269a6.jpg","score":1,"featured":false,"enhanced":false},{"id":"668ba1a6-bcaa-458b-88a6-f21b44bddb5e","title":"Housing Solutions Officer - 2 Year FTC","employer":"Tonbridge & Malling Borough Council","department":"","location":"Kings Hill, Tonbridge & Malling Council, Opportunity for flexible/home working","locationType":2,"description":"<p><strong>This is an exciting time to be joining the Housing Service at TMBC. We have a renewed focus on managing our housing challenges particularly around prevention and temporary accommodation and we are seeking highly motivated and enthusiastic individuals who want to get the very best of outcomes for residents of the Borough.</strong></p>\n<p>Your role will be as an initial point of contact to those in housing need and provide a high quality, comprehensive personalised advice service which address housing need and empowers people to maximise their income, employment and training opportunities and promotes financial inclusion.</p>\n<p>Particular emphasis will be on making initial assessments of housing need and homelessness to enable improved housing and wellbeing, ensuring that customers have access to appropriate support, guidance and advice on other areas of their lives that may be impacting on their housing situation.</p>\n<p>You will have recent experience of working in a housing advice/options or homeless prevention role with a local authority, Registered Social Landlord, homeless charity or similar.</p>\n<p>Above all you will be self-motivated and able to work with minimal supervision, possess excellent communication skills and have the enthusiasm to help others overcome their problems.</p>\n<p>Closing date: 26/06/2025</p>\n<p>Interview date: 10/07/2025</p>\n<p><strong>Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here: <a class=\"link-external\" href=\"https://www.tmbc.gov.uk/council/working-us\"><span class=\"link-external__orphan\"><span class=\"link-external__text\">https://www.tmbc.gov.uk/council/working-us</span> </span></a></strong></p>\n<p><strong>For an informal discussion about this role please contact Claire Keeling, Housing Solutions Manager on </strong><a href=\"mailto:claire.keeling@tmbc.gov.uk\">claire.keeling@tmbc.gov.uk</a><strong> (Direct candidates only, strictly no agencies please)</strong></p>","shortDescription":"","salaryDescription":"£28,629 - £34,263","publishDate":"2025-05-29T14:56:00.000Z","expirationDate":"2025-06-29T22:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/70525198-c47a-455a-bafc-2a97a107b1e5.png","score":1,"featured":false,"enhanced":false},{"id":"0fbbf363-d452-4090-8638-24e87482906b","title":"Housing Solutions Officer","employer":"Tonbridge & Malling Borough Council","department":"","location":"Kings Hill, Tonbridge & Malling Council, Opportunity for flexible/home working","locationType":2,"description":"<p><strong>This is an exciting time to be joining the Housing Service at TMBC. We have a renewed focus on managing our housing challenges particularly around prevention and temporary accommodation and we are seeking highly motivated and enthusiastic individuals who want to get the very best of outcomes for residents of the Borough.</strong></p>\n<p>Your role will be to assess the circumstances of those in housing need in a holistic way providing a high quality, comprehensive personalised advice service which address housing need and empowers people to maximise their income, employment and training opportunities and promotes financial inclusion.</p>\n<p>Particular emphasis will be on the prevention, relief and resolution of housing need and homelessness to enable improved housing and wellbeing, ensuring that customers have access to appropriate support, guidance and advice on other areas of their lives that may be impacting on their housing situation.</p>\n<p>You will have recent experience of working in a housing advice/options or homeless prevention role with a local authority, Registered Social Landlord, homeless charity or similar.</p>\n<p>Above all you will be self-motivated and able to work with minimal supervision, possess excellent communication skills and have the enthusiasm to help others overcome their problems.</p>\n<p>Closing date: 26/06/2025   </p>\n<p>Interview date: 10/07/2025</p>\n<p><strong>Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:</strong> <a href=\"https://www.tmbc.gov.uk/council/working-us\"><strong>https://www.tmbc.gov.uk/council/working-us</strong> </a></p>\n<p><strong>For an informal discussion about this role please contact Claire Keeling, Housing Solutions Manager on </strong><a href=\"mailto:claire.keeling@tmbc.gov.uk\">claire.keeling@tmbc.gov.uk</a><strong> (Direct candidates only, strictly no agencies please)</strong></p>","shortDescription":"","salaryDescription":"£28,629 - £34,263","publishDate":"2025-05-29T14:56:00.000Z","expirationDate":"2025-06-29T22:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/fee6316a-77f6-40e6-a330-609254b10eb1.png","score":1,"featured":false,"enhanced":false},{"id":"a9f86ffe-c877-426c-b107-4f5a591a474b","title":"Housing Allocations Officer - 1 Year FTC","employer":"Tonbridge & Malling Borough Council","department":"","location":"Opportunity for flexible/home working, Kings Hill, Tonbridge & Malling Council","locationType":2,"description":"<p><strong>We have an exciting opportunity to join our Housing Solutions team for 2 Housing Allocations Officers on a fixed term contract for 12 months. </strong></p>\n<p>Your role will be to support the Allocations Service with the implementation of a new housing system and allocations scheme. The role will involve assessing and maintaining housing applications on the housing waiting list.</p>\n<p>We are looking for a highly motivated individual who possesses exceptional organisational skills as well as excellent attention to detail. Applicants will also be required to have good communication skills and will work well alone, but also as part of a team.</p>\n<p>The post holder will be required to work collaboratively with the Housing Solutions Officers to ensure a high-quality customer focused, service is offered to all customers.</p>\n<p>Knowledge of social housing would be helpful, but this may also be an excellent opportunity for someone who would like to enter or develop a career in housing. </p>\n<p>Closing date: 29.06.25</p>\n<p>Interview date: 11.07.25</p>\n<p><strong>Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here: <a class=\"link-external\" href=\"https://www.tmbc.gov.uk/council/working-us\"><span class=\"link-external__orphan\"><span class=\"link-external__text\">https://www.tmbc.gov.uk/council/working-us</span> </span></a></strong></p>\n<p><strong>For an informal discussion about this role please contact Claire Keeling, Housing Solutions Manager by emailing <a href=\"mailto:claire.keeling@tmbc.gov.uk\">claire.keeling@tmbc.gov.uk</a> (direct candidates only, strictly no agencies).</strong></p>","shortDescription":"","salaryDescription":"£28,629 - £34,263","publishDate":"2025-05-29T14:43:00.000Z","expirationDate":"2025-06-29T22:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c8428549-606b-47cd-aac5-3d48946433be.png","score":1,"featured":false,"enhanced":false},{"id":"edecdfd8-a7ae-4632-919c-31e80fc10f22","title":"Service Resolution Manager","employer":"Newlon Housing Trust","department":"","location":"Tottenham Hale","locationType":2,"description":"<p>Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.</p>\n<p>At Newlon we want to deliver great services. Sometimes things go wrong, and we want to provide a quick, reliable and transparent complaint resolution service. We are looking for an experienced Service Resolution Manager or Complaint Handler who is tenacious and likes to find resolutions for our residents to help us meet our goals.</p>\n<p>With a background in service delivery and proven experience and success in a problem solving, you will be customer focused and be committed to resolving issues effectively and to a very high standard of customer satisfaction.</p>\n<p>Confident when working with a range of IT systems and specialist packages, you will be an excellent communicator who is able to work collaboratively with a wide range of people providing a supportive and empathic service to our customers. You will also be skilled in interpreting statistical information to ensure budgets are maintained and deadlines are achieved.</p>\n<p>In return, you can expect 27 days holiday (pro rata), a non-contributory pension, excellent benefits, and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.</p>\n<p><strong>For further information and to apply, please  click on the apply link above.</strong></p>\n<p><strong>Closing date is 23:59 on Tuesday 10 June 2025.</strong></p>\n<p><strong>Online assessments will be held between Friday 13 and Monday 16 June 2025.</strong><strong> </strong></p>\n<p><strong>Interviews will be held in-person on Friday 20 June 2025. </strong></p>\n<p><em>Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.</em><em> </em></p>\n<p>No agencies please.</p>","shortDescription":"","salaryDescription":"£39,416 per annum pro rata plus opportunity to earn bonus related pay","publishDate":"2025-05-28T10:32:00.000Z","expirationDate":"2025-06-10T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/ab0d3d41-454c-4cbe-9fc7-22b0bf7df137.jpg","score":1,"featured":false,"enhanced":false},{"id":"13b63a1d-a2e7-4e07-9889-8571a3e6411a","title":"Site Manager - St Albans","employer":"Hertfordshire County Council","department":"","location":"St Albans","locationType":3,"description":"<br><h4>Site Manager - St Albans Apply Now </h4><dl>\n<dt>Job Number</dt>\n<dd> HCC28044 </dd>\n<dt>Location</dt>\n<dd> St Albans </dd>\n<dt>Directorate</dt>\n<dd> Growth & Environment </dd>\n<dt>Salary Range</dt>\n<dd> £29,014 progressing to £32,501 </dd>\n<dt>Contract Type</dt>\n<dd> Permanent </dd>\n<dt>Full Time/Part Time</dt>\n<dd> Full Time </dd>\n<dt>Closing date</dt>\n<dd> 12-Jun-2025 </dd>\n</dl><p><strong>Job Title:</strong> Site Manager - St Albans<br><strong>Starting Salary:</strong> £29,014 progressing to £32,501 pay award pending<br><strong>Hours:</strong> 40.0<br><strong>Location:</strong> St Albans<br><strong>Contract Type:</strong> Permanent<br><strong>Directorate:</strong> Growth & Environment</p><h4>About the team</h4><p>This is an exciting opportunity to join the Recycling Centre service team with our vision to increase recycling rates and divert waste from landfill.</p><p>We provide training including but not limited to First Aid, Fire Marshall, Manual Handling and Plant.  You have the opportunity to progress within the team. </p><h4>About the role</h4>• Act as the lead responsible operative on site, instructing and mentoring operatives.• Responsible for the safe opening and closing of site.• Manage all documentation for the site both paper form and computerised. • Show and help service users put their waste in the correct areas as appropriate.• Check permits for vans and trailers and check for certain types of waste.• Ensure that the waste streams do not get mixed up.• Maintain a clean and tidy work environment.• Look for ways to improve customer service and recycling rates.• Compaction of waste through use of JCB’s and compactors (training provided)<h4>About you</h4><ul>\n<li>Proven track record of delivering excellent customer service</li>\n<li>Ensure work is carried out to a high standard</li>\n<li>Highly developed interpersonal skills for advising residents on waste disposal</li>\n<li>Ability to remain calm under pressure</li>\n<li>Work safely and follow procedures</li>\n<li>Maintain a high level of service in all weather conditions</li>\n<li>Experience of working under prolonged periods of sustained physical effort</li>\n<li>Support and manage a team of operatives</li>\n<li>Act as the first aider and fire marshal on site</li>\n<li>Drive the JCB onsite (training provided)</li>\n</ul><p><em>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.</em></p><p>This job role is within the Operational Services, level OPS7 job profile. Please locate this via:</p><p>Job profiles - Operational services</p><p>To hear more about this opportunity please contact Lorna.stump@hertfordshire.gov.uk for an informal discussion about the role.</p><p>Interview Date: TBC</p><p>We may close this vacancy early if we receive a high number of quality applications.</p><p>Benefits of working for us</p><h4>How to apply</h4><p>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. </p><h4>Additional information</h4><p><strong>Disability Confident</strong><br>We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.</p><p><strong>Driving required</strong><br>You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.</p><p><strong>English Fluency</strong><br>The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.</p>","shortDescription":"","salaryDescription":"£29,014 progressing to £32,501","publishDate":"2025-05-22T00:00:00.000Z","expirationDate":"2025-06-12T22:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/d21c00d2-c983-4a77-a426-b4d3f3d16b91.png","score":1,"featured":false,"enhanced":false},{"id":"30f738e2-8754-4232-afb4-dbd8372dfbc3","title":"Customer Services Advisor (Full Time)","employer":"Tonbridge & Malling Borough Council","department":"","location":"Tonbridge Castle","locationType":3,"description":"<p class=\"textlead\"><strong>We currently have an exciting opportunity for a Customer Services Advisor to join our team based at Tonbridge Castle. </strong></p>\n<p class=\"textlead\">Reporting to the Tonbridge Castle, Events & Customer Services Manager, you will undertake a customer facing role supporting our telephony service to residents providing excellent multi skilled customer service across all access channels as well as Tonbridge Tourist Information Centre, Castle Attraction and Conference Centre.</p>\n<p class=\"textlead\">Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service.  You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.</p>\n<p class=\"textlead\">There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work.  In return we will give you excellent ongoing training and support.</p>\n<p class=\"textlead\">This is a full time vacancy, and our offices are open seven days a week. </p>\n<p>Weekend and bank holiday rotation Approx 1 in 5</p>\n<p>Monday to Thursday 09:00 – 17:00 30min lunch</p>\n<p>Friday 09:00 – 16:30 30min lunch</p>\n<p class=\"textlead\"><strong>For an informal discussion about this role, please contact Laura French on 01732 876271 (direct candidates only, strictly no agencies)</strong></p>\n<p class=\"textlead\">Interviews to take place w/c 16th June 2025.</p>","shortDescription":"","salaryDescription":"£25,206 - £27,948","publishDate":"2025-05-21T15:01:00.000Z","expirationDate":"2025-06-08T22:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/96ee10ae-bc26-49bd-824d-33dbd4bc7bd3.png","score":1,"featured":false,"enhanced":false}],"totalResults":25,"page":1,"pageSize":20,"facets":{"ContractType":{"1":19,"2":3,"4":3},"WorkingPatterns":{"1":20,"2":1,"4":2,"6":1,"7":6},"EmployerType":{"charity/voluntary":3,"local government":13,"social housing":9},"PublishDate":{"1":1,"2":9,"3":11,"4":16,"5":25},"LocationType":{"2":11,"3":14},"JobTypes":{"administration":7,"communications":1,"community":1,"customer service":25,"environmental":1,"finance":2,"housing":10,"it support":1,"management":2,"social care":5,"transport":1}},"randomNumber":0,"noOfFeaturedJobs":2,"bounds":[{"lat":51.69187,"lng":-0.510326},{"lat":51.286793,"lng":-0.510326},{"lat":51.286793,"lng":0.3340155},{"lat":51.69187,"lng":0.3340155},{"lat":51.69187,"lng":-0.510326}],"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1749203358833,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,"greater london",null,null,{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":["customer service"],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,\"greater london\",null,null,{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[\"customer service\"],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":[{"value":"Customer Service","slug":"customer-service"}],"dataUpdateCount":1,"dataUpdatedAt":1749203359415,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete","customer service"],"queryHash":"[\"jobTypesAutocomplete\",\"customer service\"]"}]}
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25
Customer Service job vacancies in Greater London

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Featured job
Enhanced job

Homeownership Officer

Wandle Housing Association

Wandle Housing Association logo

Competitive

Southwark (Hybrid)

Posted 4 days ago

Home Ownership Officer role in Southeast London: Manage homeowner portfolio, handle inquiries, and collaborate with third parties.

Featured job
Enhanced job
Closing in 2 days

Investigation Officer

Peabody

Peabody logo

£39,500 pa + benefits

Westminster (Hybrid)

Posted 10 days ago

Peabody seeks an Investigation Officer to combat tenancy fraud, conduct investigations, and work with legal teams to enforce cases.

Specialist Housing Officer

Peabody

Peabody logo

£38,400

Lambeth (Hybrid)

Posted 1 day ago

Customer Service Advisor

Tandridge District Council

Tandridge District Council logo

£24,562 - £28,702

Tandridge District Council, The Council Offices, 8 Station Road East, Oxted, Surrey, United Kingdom (On-Site)

Posted 1 day ago

Housing Assistant

London and Quadrant Housing Trust

London and Quadrant Housing Trust logo

£28,409 depending on experience plus benefits - life assurance, generous pension scheme, westfield health cash plan, dedicated employee discounts via Sodexo and additional company benefits

West Ham Lane, Stratford, South West, Garratt Lane (Hybrid)

Posted 2 days ago

Team Administrator

London and Quadrant Housing Trust

London and Quadrant Housing Trust logo

£25,995 - £28,000 depending on experience plus benefits - life assurance, generous pension scheme, westfield health cash plan, dedicated employee discounts via Sodexo and additional company benefits

West Ham Lane, Stratford, London, East London (Hybrid)

Posted 2 days ago

Complaints and Resolution Officer

Hightown Housing Association

Hightown Housing Association logo

£39822 Per Annum

Hemel Hempstead (On-Site)

Posted 2 days ago

Complaints Assistant

Hightown Housing Association

Hightown Housing Association logo

£27663 Per Annum

Hemel Hempstead (On-Site)

Posted 2 days ago

Complaints and Resolution Officer

Hightown Housing Association

Hightown Housing Association logo

£39822 Per Annum

Hemel Hempstead (On-Site)

Posted 2 days ago

LGV Driver 1

Epsom & Ewell Borough Council

Epsom & Ewell Borough Council logo

£33,071pa – £35,688pa

Epsom & Ewell Borough Council (On-Site)

Posted 2 days ago

Closing in 6 days

Customer Service Supervisor Hemel Hempstead

Hertfordshire County Council

Hertfordshire County Council logo

£26,835

Hemel Hempstead (On-Site)

Posted 2 days ago

Community Safety Officer

Runnymede Borough Council

Runnymede Borough Council logo

£29,696 to £32,957 per annum

Runnymede Borough Council. Civic Centre, High street, Runnymede Borough Council (On-Site)

Posted 7 days ago

Housing Solutions Officer - 2 Year FTC

Tonbridge & Malling Borough Council

Tonbridge & Malling Borough Council logo

£28,629 - £34,263

Kings Hill, Tonbridge & Malling Council, Opportunity for flexible/home working (Hybrid)

Posted 8 days ago

Housing Solutions Officer

Tonbridge & Malling Borough Council

Tonbridge & Malling Borough Council logo

£28,629 - £34,263

Kings Hill, Tonbridge & Malling Council, Opportunity for flexible/home working (Hybrid)

Posted 8 days ago

Housing Allocations Officer - 1 Year FTC

Tonbridge & Malling Borough Council

Tonbridge & Malling Borough Council logo

£28,629 - £34,263

Opportunity for flexible/home working, Kings Hill, Tonbridge & Malling Council (Hybrid)

Posted 8 days ago

Closing in 4 days

Service Resolution Manager

Newlon Housing Trust

Newlon Housing Trust logo

£39,416 per annum pro rata plus opportunity to earn bonus related pay

Tottenham Hale (Hybrid)

Posted 9 days ago

Closing in 6 days

Site Manager - St Albans

Hertfordshire County Council

Hertfordshire County Council logo

£29,014 progressing to £32,501

St Albans (On-Site)

Posted 15 days ago

Closing in 2 days

Customer Services Advisor (Full Time)

Tonbridge & Malling Borough Council

Tonbridge & Malling Borough Council logo

£25,206 - £27,948

Tonbridge Castle (On-Site)

Posted 16 days ago

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