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<h4>Leisure Attendant - Training Provided </h4>Salary: £23,656 - ( Full time &amp; Pro-rata hourly for Casual )Working Hours: 37 hours per week Contract Type: 1 x Full Time &amp; 10 X Casuals DBS Check:EnhancedPlease advise which role you would be applying for - Full Time or Casual Leisure Attendant - Waterside Leisure Centre &amp; RunnymedeRoles Recruiting for - 3 x Casuals , 2 x Full time or 1 x Part time Closing Date - 19th October Please specify in your supportive statement which work pattern you would be interested in applying for either Full time or CasualWhy Castle Point?Castle Point Borough Council is a statutory body responsible for employing nearly 350 staff, and delivering over 150 council services, both statutory and for the community's well-being and benefit. Castle Point Borough Council aims to provide high-quality and financially sustainable services while prioritising outstanding customer service, transparency in decision-making, and promoting local democracy. Additionally, the council seeks to transform, modernize, and improve its performance, as well as support and enable the communities within its jurisdiction to be strong, healthy, and thriving.Our Values: Trust, Respect, Improving and Learning, and Customer FocusAll positions will be inclusive of both leisure centres, Waterside Farm Leisure Centre, and Runnymede Leisure Centre.The OpportunityThe Leisure Attendant is responsible for ensuring a safe, enjoyable, and welcoming environment for all leisure centre users. This includes supervising activities, maintaining cleanliness and hygiene standards, providing excellent customer service, and assisting in the daily operations of the facility. The Leisure Attendant plays a vital role in upholding safety regulations including supervising the poolside area, promoting positive user experiences, and contributing to the overall success of the leisure centre.Accountabilities<ul><li>To supervise swimming pool sessions, identifying potential hazards and taking appropriate action in line with the Pool Safety Operating Procedures.</li><li>To administer first aid as required.</li><li>To clean internal and external areas and to maintain the facilities to a high standard following health and safety procedures at all times.</li><li>To be helpful, polite and courteous and to provide excellent customer care at all times</li><li>To be responsible for erecting, dismantling and storage of equipment within the facility/facilities in accordance with the timetable of activities and events.</li><li>To assist with deliveries as and when instructed, ensuring safe storage of stock.</li><li>To enforce all rules associated with the use of the facilities to ensure the safety and enjoyment of all the customers.</li><li>To ensure that any damaged equipment or building fabric is reported immediately.</li><li>To work at any of the Council's Leisure facilities as required.</li><li>To comply with the centres operating procedures and to be aware of any responsibilities contained therein e.g Emergency Action Plan</li></ul>The Experience You Will Bring<ul><li>A positive "can do" attitude when dealing with a wide range of individuals and queries, ensuring excellent customer care</li><li>The ability to work independently and as part of a team</li><li>Knowledge of health and safety</li><li>Able to promote and safeguard the welfare of children, young person's and vulnerable adults.</li><li>Requirement to work flexible shifts to meet the requirements of the service</li></ul>Benefits of this role include:<ul><li>FREE Gym membership</li><li>Large pension contribution</li><li>On-going CPD training for employee growth</li><li>Part of a multiple award-winning team</li><li>Opportunities to become multi-skilled</li></ul>Castle Point Borough Council is proud to be a disability confident Leader. We're committed to interview all disabled applicants if they meet the minimum requirements of the job. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Please speak to our Recruiters if you require any reasonable adjustments during the process.Castle Point Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.If you have queries on this role or require anything further, please email Connor Hollington - <a href="mailto:chollington@castlepoint.gov.uk" target="_blank">chollington@castlepoint.gov.uk</a> &amp; Tiffany Tedham - <a href="mailto:ttedham@castlepoint.gov.uk" target="_blank">ttedham@castlepoint.gov.uk</a> <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/636/Leisure Attendant JD - June 2024.pdf">Leisure Attendant JD - June 2024.pdf</a> (194kb)</li></ul>





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Castle Point Borough Council

Leisure Attendant - Training Provided

Contact Centre Advisor – Voice or Triage Team As a Contact Centre Advisor, you will be the first point of contact for Peabody Residents, providing professional support and guidance across a range of channels including phone, email, web chat, and written correspondence. Whether based in the Voice or Triage team, your role is central to delivering excellent customer service and ensuring residents receive timely, effective responses to their enquiries and concerns. In the Voice team, you’ll focus on resolving household enquiries related to repairs and property maintenance, aiming for first-time resolution. You’ll work closely with residents to ensure they have access to the right services, handling routine enquiries from leaseholders and supporting the Neighbourhood Management team in delivering high-quality housing and estate management services. In the Triage team, your responsibilities will centre around assessing and directing resident complaints in line with the 2024 Housing Ombudsman Complaint Handling Code. You’ll log, prioritise, and route complaints to the appropriate teams, while identifying and supporting vulnerable residents throughout the resolution process. Your empathetic and professional approach will be key to maintaining positive relationships and ensuring regulatory compliance. ________________________________________ Key Responsibilities • Provide clear, accurate advice and support to residents across multiple contact channels • Handle routine maintenance enquiries and support estate management services (Voice team) • Assess, log, and triage complaints, ensuring appropriate resolution pathways (Triage team) • Ensure compliance with the 2024 Housing Ombudsman Complaint Handling Code • Identify and support vulnerable residents throughout the complaints process • Maintain accurate records in the CRM system, meeting audit and regulatory standards • Collaborate with internal teams including Neighbourhood Management, Complaint Investigators, Resident Resolution, and Wellbeing • Communicate proactively with residents, offering timely updates and resolutions • Contribute to team and individual performance targets ________________________________________ What You’ll Need • A proven track record of delivering excellent customer service • Experience working in a fast-paced, target-driven environment • Strong ability to meet deadlines and performance targets • Excellent organisation and administration skills • A professional and empathetic approach to complaint handling If this sounds like you, we’d love to hear from you! Apply today to join the team and be part of a team dedicated to providing excellent service. Here's just a few of the benefits for working at Peabody: •Flexible and hybrid working •30 days’ annual holiday plus bank holidays •Two additional paid volunteering days each year •Flexible benefits scheme, including family friendly benefits and access to a discount portal •4 x salary life assurance •Up to 10% pension contribution Please read before applying: We may close this advert before the advertised closing date, depending on the number of applications received. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer. If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a> Interviews for this vacancy will take place on 30th and 31st October 2025





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Peabody

Contact Centre Advisor

<h4>Customer Care &amp; Sales Advisor </h4>Job Title: Customer Care &amp; Sales AdvisorDirectorate: Commercial &amp; Assets Service: Recreation Location: Waterside Farm Leisure Centre &amp; Runnymede Leisure Centre Grade: Grade 2 – £25,583 Hours: 20-30 hours per week - Weekdays , Evenings &amp; Weekends Responsible to: Sales &amp; Marketing LeadJob PurposeTo be the front-of-house team at Waterside Farm and Runnymede Leisure Centres, delivering exceptional customer service while actively driving sales and promoting recreational services. The role includes handling enquiries, processing bookings, conducting tours, upselling memberships and retail products, and contributing to a welcoming and inclusive environment.Values and AccountabilitiesOur values:<ul><li>Trust – we do what we say.</li><li>Respect – we build enduring relationships.</li><li>Improving and Learning – we innovate and improve.</li><li>Customer Focus – we put the customer at the centre.</li></ul>Corporate accountabilities:<ul><li>Work collaboratively to achieve service objectives.</li><li>Comply with data protection and information security policies.</li><li>Work flexibly and agilely as required.</li><li>Deliver customer-centred services and commit to continuous improvement.</li><li>Participate in performance development and training.</li><li>Promote and comply with equality, diversity, and health &amp; safety policies.</li><li>Undertake other duties as required, consistent with the role.</li><li>Maintain relevant mandatory training.</li></ul>Key Service Accountabilities<ul><li>Provide friendly, efficient, and accurate customer service across all channels.</li><li>Promote and sell memberships, swimming lessons, and recreational activities.</li><li>Generate and chase leads, conduct tours, and use upselling techniques.</li><li>Manage bookings, process payments, handle cancellations and refunds.</li><li>Monitor and collect debt, complete financial returns and documentation.</li><li>Market activities via social media and promotional materials.</li><li>Address customer concerns and contribute to retention initiatives.</li><li>Ensure facilities are clean, well-presented, and compliant with food safety.</li><li>Collaborate with the Recreation team and identify service improvements.</li><li>Participate in training and development.</li></ul>Person SpecificationSkills and Abilities:<ul><li>Exceptional customer service and communication skills.</li><li>Strong sales aptitude and ability to generate leads.</li><li>Administrative and financial handling skills.</li><li>Ability to work independently and as part of a team.</li></ul>Experience:<ul><li>Essential: Previous customer service experience.</li><li>Desirable: Administrative, financial handling, and leisure centre experience.</li></ul>Qualifications:<ul><li>Minimum of 5 GCSEs at grade C/equivalent or above.</li></ul>Benefits<ul><li>27 days annual leave (pro rata for part-time roles)</li><li>Free gym membership</li><li>Career development opportunities</li><li>Competitive pay and pension contribution</li><li>Ongoing CPD training</li><li>Part of a multiple award-winning team</li><li>High street discounts via staff scheme</li></ul>For an informal discussion regarding this role, please contact Kelly Nixon - <a href="mailto:knixon@castlepoint.gov.uk" target="_blank">knixon@castlepoint.gov.uk</a>Castle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/632/Customer Care &amp; Sales Advisors .pdf">Customer Care &amp; Sales Advisors .pdf</a> (155kb)</li></ul>





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Customer Care & Sales Advisor

<h4>Customer Care &amp; Business Support Officer</h4>Job title: Business Support and Customer Care OfficerFull Time - 37 hours Closing Date - 10th October Location: Various Locations in Castle PointGrade 4 , SCP 13-16 - £29,064 - £30,518We are looking for a full-time Business Support and Customer Care Officer to work in Castle Point Borough Councils recreation team:Key Skills and abilities<ul><li>Organisational &amp; Communication: Good organisational and communication skills.</li><li>Initiative &amp; Prioritisation: Ability to work on own initiative, prioritise workload, make decisions under pressure, and respond well to new challenges.</li><li>Customer Service: Ability to provide exceptional customer service and handle difficult situations effectively.</li><li>Financial Handling: Ability to handle cash and card transactions accurately and securely.</li><li>IT Competence: Competent in the use of Microsoft Office software and handheld technology.</li><li>Customer Focus: Ability to provide customer-focused services and build rapport.</li><li>Health &amp; Safety: Practical knowledge of Health &amp; Safety.</li></ul>Experience<ul><li>Customer Service: Prior customer service experience.</li></ul>Any Other Desirable Experience<ul><li>Recreational Knowledge: Understanding of recreational activities and services, including leisure centre programmes, community hall bookings, and park and open spaces programming.</li><li>Booking Systems: Knowledge of Recreational booking systems.</li><li>Administrative: Prior administrative experience.</li><li>Financial: Prior financial handling experience.</li><li>Community Engagement: Prior community engagement experience.</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Competitive pay + large pension contribution</li><li>On-going CPD training</li><li>Part of a multiple award winning team</li><li>Get discounts at hundreds of high street jobs with our discount scheme</li></ul>For an informal discussion regarding this role, please contact Gary Bultitude – 01268 882245 .The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/631/Customer Care &amp; Business Support Officer JD.pdf">Customer Care &amp; Business Support Officer JD.pdf</a> (150kb)</li></ul>





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Customer Care & Business Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4898/Senior_Service_Supervisor_JD_Sept25.docx" target="_blank">Senior_Service_Supervisor_JD_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4899/Senior_Service_Supervisor_PS_Sept25.doc" target="_blank">Senior_Service_Supervisor_PS_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4956/Join_us_at_Tonbridge___Malling_BC.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC</a></li>
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Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



Are you passionate about delivering outstanding customer service and leading teams to success?
Tonbridge &amp; Malling Borough Council is seeking a dynamic and motivated Senior Service Supervisor to join our Central Services team based at Kings Hill and Tonbridge Castle. This is a fantastic opportunity for an experienced supervisor or manager to make a real impact in a high-profile, customer-facing environment.
About the Role
As Senior Service Supervisor, you will provide effective leadership to our Customer Services team, ensuring every customer receives an excellent experience, whether online, via web chat, social media, phone, email, face-to-face, or written correspondence. You’ll work closely with the the Tonbridge Castle, Events &amp; Customer Services Manager to drive digital transformation, embed service improvements, and support commercial activities at the Castle.&nbsp; It will be important for you to be able to work at both our sites in Kings Hill and Tonbridge, travel between sites on some days may be required.
Key Responsibilities:
<ul>
<li>Lead, manage, and develop a team of Customer Service Advisors, ensuring high performance, discipline, and welfare.</li>
<li>Oversee staff deployment, rotas, and performance appraisals.</li>
<li>Monitor and report on service statistics, KPIs, and financial takings.</li>
<li>Champion digital service delivery and transformation initiatives.</li>
<li>Work with our Communications team to ensure a social media presence along with website improvements for the Castle and Customer Services.</li>
<li>Ensure all enquiries are responded to promptly and to the highest standard.</li>
<li>Handle cash management, contracts, and service level agreements.</li>
<li>Maintain health &amp; safety standards, conduct risk assessments, and support emergency planning.</li>
<li>Foster a culture of continuous improvement and personal development.</li>
</ul>
About You
We’re looking for someone with:
<ul>
<li>Experience managing a high-quality customer-focused service.</li>
<li>Proven ability to lead teams, allocate work, and handle challenging customer situations.</li>
<li>Excellent organisational, communication, and IT skills (MS Word, Excel, Teams, SharePoint).</li>
<li>A professional, empathetic approach and the confidence to take the lead in complex situations.</li>
<li>Strong social media and website skills.</li>
<li>Willingness to work weekends and occasional bank holidays on a rotational basis.</li>
</ul>
Why Join Us?
<ul>
<li>Be part of a forward-thinking team committed to service excellence and innovation.</li>
<li>Play a key role in shaping the future of customer services and commercial operations at Tonbridge Castle.</li>
<li>Enjoy opportunities for personal development and training.</li>
<li>Work in a supportive environment where your ideas and initiative are valued.</li>
</ul>
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough&nbsp;Council&nbsp;</a>
For an informal discussion about this role please contact Laura French, Tonbridge Castle, Events and Customer Services Manager by emailing <a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">laura.french@tmbc.gov.uk</a>&nbsp;(direct candidates only, strictly no agencies).

5 Customer Service Jobs in Castle Point, UK