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At Peabody, we are looking for a compassionate and dedicated <strong>Mental Health Support Worker </strong>to join our team. In this role, you'll provide housing-related support to vulnerable adults, including those with a<strong> dual diagnosis of mental health conditions and substance misuse</strong>, helping them build confidence, resilience, and independence. Our approach is <strong>person-centred, recovery-focused, and trauma-informed</strong>, ensuring we meet our customers where they are with kindness and care.<br><br><strong>Your Role</strong><br><br>Your typical day will begin with a handover from a colleague, ensuring <strong>continuity of support</strong>. You'll start with a welfare \"check-in\" with a customer you're assisting, followed by updates to their support plans and safety assessments to reflect their evolving needs. You'll also carry out flat or room inspections to identify repairs, health and safety concerns, or fire risks. Later, you might plan a group activity to help customers enhance their independent life skills.<br><br>As the face of Peabody, no two days will be alike. You'll play a vital role in supporting the practical needs and well-being of residents while promoting their recovery and independent living skills. This includes assisting residents in maximising their income, accessing benefits, and budgeting for domestic bills and living expenses. Your work will directly contribute to helping customers thrive and live more fulfilling lives.<br><br><strong>What You'll Bring</strong><br><br>You're a people person who is caring, compassionate, and committed to making a difference. You'll thrive in a collaborative environment, working closely with colleagues and partner agencies on safeguarding, welfare, and risk concerns. With a proactive approach and a genuine desire to support others, you'll embody our values:<ul> <li><strong>Be kind</strong></li> <li><strong>Do the right thing</strong></li> <li><strong>Love new ideas</strong></li> <li><strong>Celebrate diversity</strong></li> <li><strong>Keep our promises</strong></li> <li><strong>Pull together</strong></li>\n</ul>You'll also be prepared to work shifts, including some weekends and bank holidays, to ensure continuous support for our residents. <br><br><strong>To be successful in this role, you'll need to:</strong><ul> <li>Demonstrate experience and knowledge of best practices for supporting mental health client groups or vulnerable adults, including recovery-focused and trauma-informed approaches.</li> <li>Understand how to assist vulnerable adults in managing their tenancy or accommodation.</li> <li>Be skilled in promoting recovery and independence through effective recovery/support plans.</li> <li>Show empathy and align with Peabody's values when working with a vulnerable client group.</li> <li>Be proficient in written English to document and communicate effectively.</li>\n</ul>When applying, <strong>please state in your personal statement why you meet the criteria for this role and how your skills and experience align with our mission and values</strong>.<br><br><strong>Benefits of Joining Peabody</strong><br><br>We value our employees and offer a range of benefits, including:<ul> <li>25 days' annual holiday, plus bank holidays.</li> <li>Two additional paid volunteering days each year.</li> <li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal.</li> <li>Life assurance of 4x your salary.</li> <li>Up to 10% pension contribution.</li> <li>Opportunities to enhance your professional development, including a fully supported Level 3 qualification.</li>\n</ul><strong>Additional Information</strong><br><br>This role requires an enhanced DBS check. You must be eligible to work in the UK, as Peabody cannot offer Visa sponsorship for this position.<br><br><strong>Ready to Apply?</strong><br><br>If this role speaks to you, click the <strong>'Apply Now'</strong> button to submit your CV and a personal statement detailing why you're the perfect fit for this role.<br><br>For questions, please contact Talent Specialist, Julie-Ann.O'Malley@peabody.org.uk.<br><br><strong>Assessments and interviews </strong>will take place throughout the duration of the live advert. The process includes the following stages:<br> <li>\n<strong>Online Assessment</strong><br> </li> <li>\n<strong>Virtual Interview</strong><br> </li> <li>\n<strong>Service Visit</strong><br> </li> <br>You will be invited to each stage of the process, provided you meet the criteria at the previous stage.","shortDescription":"","salaryDescription":"£26,513 a year","publishDate":"2025-01-16T01:20:01.000Z","expirationDate":"2025-02-03T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/abdc0782-7237-4799-82b7-3ba02e2557ce.png","score":1,"featured":false,"enhanced":false},{"id":"5ba70f06-7bfb-4483-b015-553ad0d2f832","title":"Asda partnerships manager","employer":"Breast Cancer Now","department":"","location":"London","locationType":2,"description":"<p><strong>About us</strong></p>\n<p>We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. </p>\n<p>The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.  </p>\n<p><strong>About the role</strong></p>\n<p>This is a really exciting time to be joining the award-winning Asda Tickled Pink team in a role which is of huge importance to the delivery of the partnership. 2025 and 2026 will be monumental, as we celebrate one of the biggest and longest standing partnerships in the sector, marking £100m raised by 2025 and going big to celebrate our 30<sup>th</sup> anniversary in 2026. This partnership allows us to go above and beyond for people affected by breast cancer, and this role is a key part of that.</p>\n<p>The role sits within the corporate partnerships team, specifically the Asda team, working alongside the head of Asda partnership and the Asda partnership officer.</p>\n<p>As the day-to-day contact leading on the partnership’s large scale and multifaceted activations, you’re responsible for the £5m annual target. From ideation to delivery, you’re involved at every stage. This role also has increased capacity to innovate, looking at new initiatives enabling us to achieve and exceed partnership KPIs.</p>\n<p>You’ll manage the income and expenditure budgets and restricted funding reporting of the partnership. Sharing updates, flagging risks and opportunities and proposing reforecasts for discussion with the head of Asda partnership.</p>\n<p>This role will also manage the Asda partnership officer and therefore responsible for objective setting, personal development and ensuring partnership deliverables for this role are met.</p>\n<p><strong>About you</strong></p>\n<p>We’re looking for someone excited to take on a big partnership with the drive to deliver first class account management, matched with experience of managing large scale, and impactful strategic partnerships.</p>\n<p>You can confidently and proactively manage internal and external stakeholders at all levels. You have experience in delivering partnership activations from fundraising to brand campaigns, managing multiple projects and stakeholders at any 1 time. You’ve a proven track record in efficiently managing budgets, reporting impact, mitigating risk and ensuring compliance in all you do, and you’ll have the experience or motivation to oversee the output and development of a direct line report too.</p>\n<p>Your ability to work collaboratively across teams will help us to meet the needs of both Asda and the charity to achieve shared goals. Your creative thinking will help to overcome challenges and identify opportunities (financial or strategic) to maximise the partnership potential for Breast Cancer Now.</p>\n<p>If you’ve experience in delivering excellent account management, and a determination to help achieve Breast Cancer Now’s strategic objectives for the benefit of people affected by breast cancer, then this could be the role for you.</p>\n<p><strong>Job description and benefits</strong></p>\n<p>Please download the job description and our attractive benefits package.  </p>\n<p><strong>Primary location of role and hybrid working</strong></p>\n<p>This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.   </p>\n<p><strong>When applying</strong></p>\n<p>We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email <a href=\"mailto:Recruitment@breastcancernow.org\">Recruitment@breastcancernow.org</a></p>\n<p><strong>Our commitment to equity, diversity and inclusion</strong></p>\n<p>We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.</p>\n<p><strong>Closing date</strong> 9am on Tuesday 28 January 2025</p>\n<p><strong>Interview date</strong> Week commencing 3 February 2025</p>","shortDescription":"","salaryDescription":"£38,000 to £41,000 per annum","publishDate":"2025-01-14T11:47:00.000Z","expirationDate":"2025-01-28T09:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/d50d35b9-e673-474c-94fa-2a32f5a64b21.png","score":1,"featured":false,"enhanced":false},{"id":"3d3f1298-7aca-42c8-848a-5884b6d98ba5","title":"Customer Service Assistant","employer":"United Colleges Group","department":"","location":"Paddington Green Campus, Paddington Green, London","locationType":3,"description":"<p><strong>Role: Customer Service Assistant</strong></p>\n<p><strong>Location:</strong> Paddington Green, Operational reasons may require you to work at alternative sites to meet the exigencies of the business</p>\n<p><strong>Responsible to: </strong>Learner Services Manager</p>\n<p><strong>Salary: </strong>£24,965.00 - £30,378.00 per annum (including London Weighting Allowance)</p>\n<p><strong>Role Type: </strong>Full-Time, Permanant</p>\n<p> </p>\n<p><strong>Who we are</strong></p>\n<p>United Colleges Group provides education to over 11,000 learners a year, including 16–18-year-olds, adults, apprentices, and students with high needs, across our five campuses and two colleges; City of Westminster College and College of North West London. The Cockpit Theatre also forms part of the Group.</p>\n<p>With an annual turnover of over £50m, we are one of the top 20 largest college groups in the UK. We offer education and training in almost all vocational areas at a variety of levels for a wide range of learners of all ages and starting points.</p>\n<p>Our mission is to provide all our learners with the very best knowledge and to break down any barriers to learning. We pride ourselves on enabling our learners to meet their individual needs and aspirations and we deliver a learning experience that is unique, enjoyable and rewarding</p>\n<p><strong>About the role </strong></p>\n<p>The Customer Service Assistant is a hands-on role supporting UCG’s front line Learner Services Team for the College ensuring the highest levels of customer support and information to the public, our potential students and customers, our partners and staff. The Customer Service Assistant will be expected to provide switchboard services for the college and support pre-enrolment advice and information to ensure a smooth applications and enquiries process for current and prospective students.</p>\n<p>The successful applicant will provide administrative support for the Reception and Course Information Centre and to the Events and Lettings of the College.</p>\n<p>As part of the Learner Services team, you will maintain excellent levels of presentation in Reception and manage front-line communications for visitors to the college, positively influencing the public’s perception of the College and their choice to engage, partner and study with us.</p>\n<p>The Customer Service Assistant will;</p>\n<ul>\n<li>Have an NVQ Level 2 in Information Advice and Guidance (or equivalent), or a willingness to work towards</li>\n<li>Have relevant experience providing administrative and customer service support in a busy working environment</li>\n<li>Have a sound knowledge of operating a switchboard</li>\n<li>Have excellent interpersonal and communication skills</li>\n<li>Have effective communication skills- both written and verbal</li>\n<li>Be able to work proactively and use initiative without supervision while also working as part of a team</li>\n</ul>\n<p>In return, the Group offers generous annual leave, a defined-benefit pension scheme, an interest-free season ticket loan, cycle scheme, free sight tests, enhanced maternity and paternity leave schemes and many other benefits.</p>\n<p><strong>How to Apply</strong></p>\n<p>If you’re ready to join a Group that has the resources to develop the talents of both students and staff, you can find more information on this role and details on how to apply by visiting our dedicated recruitment microsite <a href=\"https://ucgjobs.com/\">https://ucgjobs.com/</a></p>\n<p>Alternatively, you can e-mail us on for more information, quoting the job reference.</p>\n<p><em>Please note that we may close the application prior to the listed date should sufficient applicants be received.</em></p>\n<p><strong>The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.  Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check.</strong></p>","shortDescription":"","salaryDescription":"£24,965.00 - £30,378.00 per annum (including London Weighting Allowance)","publishDate":"2025-01-09T15:40:00.000Z","expirationDate":"2025-01-30T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/19b41d63-a266-4549-8ddb-52f28fccc556.png","score":1,"featured":false,"enhanced":false},{"id":"e872462b-5efd-4634-9b54-13bec6009af6","title":"Business Support Administrator","employer":"CDS Co-operative","department":"","location":"Borough, London SE1, CDS Co-operatives","locationType":2,"description":"<p><strong>35 hours per week</strong></p>\n<p>CDS is a unique organisation with an unusual mission – to provide, support and promote community-led housing and co-operation – so that more people can shape the things that matter most to them. We are a social landlord in our own right, with more than 820 rented and shared ownership homes. Alongside that, we are the largest co-op services agency in the South East, providing landlord, finance and governance expertise as a service provider to over 30 housing co-ops and their 1,800 homes. We are also a promoter of community led housing, setting aside a proportion of our surplus each year to invest in projects and ideas that can help to scale up the sector to expand the use of co-operation as an effective and empowering business model.</p>\n<p>We are looking for a talented individual who is proactive and thrives in a busy environment. You will take ownership of your work and have pride in the estates you manage. You will solve problems for your tenants, getting to know them and working to make their estates a great place to live. Your tenants will trust and value you and will see you as someone who always follows up on what they say. You will join our busy housing services team as someone who is customer-focussed and determined to get things right for our customers. This involves lots of administrative computer work, plenty of communication with residents by phone and email and site visits to the estates on your patch at least once a month.</p>\n<p>Our values are:</p>\n<p><strong>Unity</strong> We work as one team, with one reputation <strong>Trust</strong> We thrive to be reliable, fair and to act with integrity Intention <strong>Impact</strong> We know why we do things; we have plans and we monitor them <strong>Intention</strong> We care about the impact we have on others <strong>Collaboration</strong> We achieve more when we work with others <strong>Communication</strong> We seek understanding as a basis for win/win solutions <strong>Kindness</strong> We are brave and honest, facing difficult issues with empathy</p>\n<p>These values drive everything we do, and we expect the same from you.</p>\n<p>Apart from the opportunity to make your mark at CDS by serving as a Business Support Administrator, we offer a competitive salary, bonus scheme and generous benefits. We take our employee engagement seriously and will invest in your development and training.</p>\n<p>The role is split between working three days per week from home providing administrative support to the housing team and two days per week based in our offices at London Bridge providing office management support which will contribute to the smooth running of the business.</p>\n<p>With pace, energy and enthusiasm, you will be willing to learn new skills and duties, stepping in wherever the team needs help and be comfortable taking accountability for your work, demonstrating your follow through. We’d like you to have unparalleled reliability and excellent communication skills and have a keen eye for detail, allowing you to closely follow written processes.</p>\n<p>You should have a proven track record of providing excellent customer service and using your problem-solving skills to deliver objectives in a fast-paced setting, you can succeed in this role. If you are a hard-worker who is committed to customers and have an undying positive attitude and can’t help but leave things better than you found them, we really want to hear from you.</p>\n<p>You may not have specific experience in housing, but if you want to work towards being a Housing Officer this would be a good path to gaining experience for that.</p>\n<p><strong>We are actively working toward becoming an anti-racist and inclusive organisation, open to challenge and learning in all our work. We are committed to looking for all kinds of talent to build a diverse workforce that represents the people we serve and encourage people from all backgrounds to apply.</strong></p>\n<p><strong>Closing date: Monday, 20th January 2025 at 9am.</strong></p>\n<p><strong>First interviews: In person interviews, week commencing 27th January.</strong></p>","shortDescription":"","salaryDescription":"plus the opportunity to earn a bonus","publishDate":"2025-01-08T11:12:00.000Z","expirationDate":"2025-01-20T11:12:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/08d29286-ff3a-4bfd-9843-97cf34323398.jpg","score":1,"featured":false,"enhanced":false},{"id":"098c079f-ae05-4b54-af0a-976b109c7d60","title":"Scheme Manager (Extra Care)","employer":"Peabody","department":"","location":"Edgware","locationType":3,"description":"<strong>The vacancy</strong><br><br>Are you passionate about providing excellent housing support to older adults?<br>Do you have experience in housing management and a commitment to outstanding customer care?<br><br>If so, this role could be perfect for you!<br><br>We are seeking a dedicated Extra Care Scheme Manager to oversee the day-to-day operations of our Extra Care Scheme in Edgware. This role is pivotal in ensuring the smooth running of the scheme, the wellbeing of our residents, and compliance with statutory regulations.<br><br><strong>Key responsibilities include:</strong><ul> <li>Ensuring the scheme adheres to all safety, fire, and health regulations.</li> <li>Building positive relationships with care providers, external stakeholders, and residents.</li> <li>Proactively managing repairs, maintenance, and housing services.</li> <li>Identifying and addressing safeguarding concerns promptly.</li> <li>Assessing residents' needs to ensure they receive appropriate support.</li> <li>Providing occasional coverage for other schemes as required.</li>\n</ul><strong>This role requires an Enhanced DBS check, a valid UK driver's licence, and access to a vehicle. Travel to other schemes may occasionally be required, with expenses reimbursed.</strong><br><br><strong>To thrive in this role, you will have:</strong><ul> <li>Experience in supporting vulnerable adults, particularly older people.</li> <li>Strong housing management expertise.</li> <li>Excellent communication skills and a proactive approach to problem-solving.</li> <li>A genuine desire to deliver high-quality service with empathy and understanding.</li>\n</ul><strong>About Us</strong><br><br>We are committed to creating supportive communities. Guided by our values, we:<br><br><strong>Be kind</strong> - Treat everyone with respect and compassion.<br><strong>Do the right thing</strong> - Act with integrity and responsibility.<br><strong>Love new ideas</strong> - Innovate and embrace change.<br><strong>Celebrate diversity</strong> - Welcome and value everyone.<br><strong>Keep our promises</strong> - Follow through with our commitments.<br><strong>Pull together</strong> - Work collaboratively to make a difference.<br><br>Join us to make a lasting impact on the lives of vulnerable people.<br><br><strong>Here just a few of the benefits for working at Peabody:</strong><ul> <li>30 days' annual holiday, plus bank holidays</li> <li>two additional paid volunteering days each year </li> <li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x salary life assurance</li> <li>up to 10% pension contribution</li>\n</ul><strong>Are you ready to apply? </strong><br><br>If you have any questions about this role, please email Talent Specialist, <strong>Chloe Singleton</strong> at <strong>chloe.singleton@peabody.org.uk</strong><br><br><strong>Interviews will be taking place week commencing 30th December</strong><br><br><strong>PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.</strong>","shortDescription":"","salaryDescription":"Circa £31,750","publishDate":"2025-01-07T02:22:57.000Z","expirationDate":"2025-01-20T23:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/99d0dd0e-5313-422c-b1ac-57cfdda9c7df.png","score":1,"featured":false,"enhanced":false},{"id":"f28670b8-a3ea-4174-ab5a-059dd915efe1","title":"Box Office Customer Service Assistant","employer":"Borough of Broxbourne","department":"","location":"High Street, Hoddesdon, Hertfordshire, EN11 8BE. The spotlight.","locationType":3,"description":"<p><strong>Post:  Box Office Customer Service Assistant (Ref: CSA)</strong></p>\n<p><strong> </strong></p>\n<p><strong>Salary: £11,928.80 p.a. (20 hours per week)</strong></p>\n<p><strong> </strong></p>\n<p>The Council is looking for a friendly, professional, and motivated Box Office Customer Service Assistant to join the team at The Spotlight. This role is key in providing an outstanding experience for the venue’s visitors through efficient ticketing services and excellent customer care.</p>\n<p> </p>\n<p>Applicants should deliver a warm, welcoming, and helpful service to all customers. Assisting with ticket sales, reservations, and queries using the ticketing system. Supporting the smooth operation of box office services during events and busy periods. Handling customer enquiries and resolving issues efficiently and professionally.<br><br></p>\n<p>You should have previous experience in a customer-facing role, ideally in a box office, retail, or hospitality setting. Strong interpersonal and communication skills to interact effectively with customers and colleagues. The ability to work independently, take initiative, and manage multiple tasks in a fast-paced environment.</p>\n<p> </p>\n<p>Good IT skills, including familiarity with MS Office and ticketing software (training will be provided).</p>\n<p>A flexible approach to duties and working hours, including evenings, weekends, and public holidays when required.</p>\n<p> </p>\n<p>The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.</p>\n<p><strong> </strong></p>\n<p><strong>We are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.</strong></p>\n<p> </p>\n<p><strong>The benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite, and a range of generous discounts across other leisure and culture services.</strong></p>\n<p><strong><em>Broxbourne Council is an Equal Opportunities employer.</em></strong></p>\n<p><strong>Details and application forms for all job vacancies are listed on the Council’s website.</strong></p>\n<p> </p>\n<p><strong>Application forms must be submitted online by Monday 27 January 2025 (quoting the above reference). </strong></p>\n<p>Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.</p>\n<p>Telephone: 01992 785509, Email: <a href=\"mailto:personnel@broxbourne.gov.uk\">personnel@broxbourne.gov.uk</a></p>\n<p>Website: www.broxbourne.gov.uk</p>","shortDescription":"","salaryDescription":"Salary: £11,928.80 p.a. 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Support Worker (Mental Health)

Peabody

Peabody logo

£26,513 a year

Islington and Hackney (On-Site)

Posted 3 days ago

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