{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1745976208419,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"38e18721-7654-4f04-b025-b5008a0ecfd5","title":"Senior Housing Solutions & Independence Officer","employer":"London Borough of Hounslow","department":"","location":"Hounslow","locationType":2,"description":"<p><strong>About us at Hounslow</strong></p>\n<p>We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.</p>\n<p>We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.</p>\n<p><strong>About our Commitment to Diversity and Inclusion</strong></p>\n<p>We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.</p>\n<p>We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.</p>\n<p>As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.</p>\n<p><strong>Our Benefits</strong></p>\n<p>If you join us, you’ll have access to a range of employee benefits.</p>\n<p><strong>About The Role</strong></p>\n<p>We are looking for a motivated, creative and committed individual to join the team our Housing Advice Team. You should have a keen interest in helping families and individuals at risk of homelessness to find solutions and with a focus on remaining in their current home. You must have experience of having worked within a statutory homelessness prevention service.</p>\n<p>The successful candidate will have detailed knowledge and experience of working with the Housing Act 1996 and Homelessness Reduction Act (HRA) and a proven track record of preventing homelessness, providing detailed housing advice to residents with housing issues and be able to empathise with the with clients facing the homelessness and understand the Council’s legal duties to those clients.</p>\n<p>In addition to the above, you must be able to demonstrate your experience of managing complex cases, providing support to more junior staff, working within a busy environment and work to tight deadlines.</p>\n<p>Your ability to communicate clearly and effectively to a wide variety of people and to be able to communicate clear concise advice both in written and verbally is crucial.</p>\n<p><strong>About The Team You’ll Be Working In</strong></p>\n<p>This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is aims to developing and progressing our agenda to reduce assess, identify housing needs and look for solutions to prevent homelessness.</p>\n<ol>\n<li>You will prevent homelessness by providing housing advice and assistance to people facing homelessness and carrying out homelessness prevention work.</li>\n<li>You will provide customers with housing prevention advice supporting them to sustain their current accommodation or support them to secure alternative accommodation through the provision of personal housing plans.</li>\n<li>You will be able to issue good quality notification letters such as 184 decisions in line with the council’s duty Housing Act 1997 and the HRA 2017 and in a timely manner.</li>\n<li>You will work jointly with other services and partners to prevent homelessness and lead, attend and manage multi professional meetings when appropriate.</li>\n<li>You will enable the delivery of a more efficient and effective homeless prevention and assessment service and assist in the development of policies and procedures.</li>\n</ol>\n<p><strong>About You</strong></p>\n<p>The Ideal Candidate</p>\n<ol>\n<li>You will have knowledge of the legislative frameworks and statutory requirements relating to the Housing Solutions Service and knowledge of relevant legislation especially the Homelessness Reduction Act 2017, Part VII of the Housing Act 1996 and the Homelessness code of Guidance.</li>\n<li>You will have a good understanding of the Safeguarding in relation our vulnerable residents and the how to with external and i</li>\n<li>You will demonstrate an understanding of current issues affecting social housing and private housing provision, and of range of housing options and homelessness prevention approaches.</li>\n<li>You will have experience of managing a varied caseload effectively ensuring that your cases are up to date.</li>\n<li>You will have written and verbal communication skills, with ability to provide negotiation and the ability to work collaboratively with other services and partners.</li>\n</ol>\n<p><strong>If the points below resonate with you, we’d love you to put in an application: </strong></p>\n<ul>\n<li>Are you passionate about customer services?</li>\n<li>Are you an experienced homelessness professional?</li>\n<li>Are you looking to working in a forward thinking and progressive housing department?</li>\n</ul>\n<p><strong>Qualifications:</strong></p>\n<ul>\n<li>You have relevant work-based experience and engage in continuous professional development.</li>\n<li>You can travel independently around the Borough to carry out home visits and meet other professionals in community settings.</li>\n</ul>\n<p><strong>Essential for The Role:</strong></p>\n<p>Basic DBS</p>\n<p><strong>Read more about the work you’ll be doing in the Role Profile.</strong></p>\n<p>The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:</p>\n<p>Email: <a href=\"mailto:Kojo.Awuku@Hounslow.gov.uk\">Kojo.Awuku@Hounslow.gov.uk</a></p>\n<p><strong>Interviews for this job will be held during May 2025.</strong></p>\n<p><strong>Closing date is 7 May 2025.</strong></p>","shortDescription":"","salaryDescription":"£39,855 - £44,331 per annum","publishDate":"2025-04-29T13:27:00.000Z","expirationDate":"2025-05-07T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c6a5d29b-4e1c-4577-b6f9-cec945bf9862.jpg","score":1,"featured":false,"enhanced":false},{"id":"cc9a0b98-713b-4e8c-ab4e-ae4509dcb57e","title":"Customer Services Officer","employer":"Woking Borough Council","department":"","location":"Woking (Hybrid)","locationType":2,"description":"<p>We are looking to recruit a self-motivated, customer services professional to join our friendly team. We would like to hear from you, if you:</p>\n<ul>\n<li>Enjoy working in a front line environment.</li>\n<li>Have excellent communication and computer skills.</li>\n<li>Comfortable using new technology in a changing environment.</li>\n<li>Are keen to contribute to team objectives.</li>\n<li>Want to give local people the best possible service.</li>\n</ul>\n<p>This exciting role offers a truly diverse working environment. The successful candidate will work across various areas including; reception desk, public enquiries counter, telephone contact centre and land charges administration. Duties are rotational and the ability to be flexible in terms of duties undertaken is essential.</p>\n<p>Provision of a top class service to our customers on the whole range of Council services and functions is essential, with an emphasis on carrying 80% of enquiries through to a successful conclusion at the first point of contact. In order to meet customer demands and achieve our aims of first point of contact resolution, the section uses a wide range of IT systems for which excellent ICT skills are required. The post involves frontline, face to face and telephone contact and the successful applicant will be expected to maintain a high level of customer care at all times.</p>\n<p>Whilst knowledge of Council Services would be an advantage, we have successfully recruited applicants with no previous experience in the past as a comprehensive training programme is available.</p>\n<p>The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.</p>\n<p>For an informal discussion about this role, please contact Andrew Weekes (Customer Services Team Leader) on 01483 743065 or Angela Denbigh (Customer Services Team Manager) on 01483 743100.</p>\n<p>Please note: A basic DBS check is required for this role.</p>\n<p>Closing date: 18 May 2025 at 23.59</p>\n<p>Interviews: 29 May 2025</p>\n<p> </p>","shortDescription":"","salaryDescription":"Salary circa £25,000 per annum dependent on qualifications and experience.","publishDate":"2025-04-24T15:38:00.000Z","expirationDate":"2025-05-18T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/f9be10f6-f613-497a-a3cd-a2de7e2ed7a1.png","score":1,"featured":false,"enhanced":false},{"id":"735f6a6a-133d-426e-b79d-589189499638","title":"Charity Shop Volunteer","employer":"Sue Ryder","department":"","location":"London","locationType":3,"description":"<p>Charity Shop Volunteer<br> <br>Be there when it matters as a Sue Ryder Volunteer<br> <br>As a Sue Ryder Volunteer in one of our charity shops, you will be one of the store’s friendly faces, helping us to provide the best customer experience whilst playing an important role in raising funds for our Palliative and Bereavement services.</p>\n<p>The role:<br>Our Sue Ryder shop volunteer roles are filled with variety and can cover many aspects of the role of a shop volunteer including:</p>\n<p>• Donations and Gift Aid – meet donors, receive donations, sign donors up to Gift Aid<br>• Sorting, labelling, pricing of stock<br>• Greeting and helping customers<br>• Serving customers on the till (training provided)<br>• Maintaining shop displays, re-stocking,<br>• Light cleaning/tidying duties to keep the shop inviting and well presented</p>\n<p>More bespoke roles may include:<br>• PAT testing<br>• Upcycling<br>• Social media and photography<br> <br>About you:<br>• Enjoy helping and engaging with customers<br>• Be enthusiastic and pro-active<br>• Have the ability to work as part of a team<br>• Be reliable<br> <br>Working as a volunteer at one of our Sue Ryder shops is not only a rewarding way to learn new and transferable skills but also a fantastic chance to make new friends and become part of your local community. Plus, you will receive a volunteer discount on donated goods.</p>\n<p>We are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop. <br> <br>Please note - we do have a minimum age requirement in our shops of 18. </p>\n<p>About Sue Ryder:<br>Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. 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Customer Service job vacancies in Esher

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Customer Service job vacancies in Esher

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Senior Housing Solutions & Independence Officer

London Borough of Hounslow

£39,855 - £44,331 per annum

Hounslow (Hybrid)

Posted 1 day ago

Customer Services Officer

Woking Borough Council

Salary circa £25,000 per annum dependent on qualifications and experience.

Woking (Hybrid) (Hybrid)

Posted 6 days ago

Charity Shop Volunteer

Sue Ryder

Volunteer position

London (On-Site)

Posted 13 days ago

Charity Shop Volunteer

Sue Ryder

Volunteer position

Surrey (On-Site)

Posted 13 days ago

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