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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7612/LCC337_Leisure_Assistant__Lifeguard__2023.pdf" target="_blank">LCC337_Leisure_Assistant__Lifeguard__2023</a></li>
</ul>





The Role
This post offers an exciting opportunity to enter the leisure industry.
Salt Ayre Leisure Centre has the latest in fitness and training equipment, an indoor adventure play area and indoor and outdoor climbing facilities. Not to mention an immersive spinning studio and dedicated training zone.
In your role you will be responsible, as part of a team, for maintaining the smooth running of the state of the art Leisure Centre. You will be dedicated in delivering an excellent customer experience for all our established and new customers. Supervising the swimming pool and flume, setting up and cleaning equipment for a wide range of sporting activities will be some of your day-to-day duties.
You will be the face of the Leisure Centre and it is a great opportunity to be part of an enthusiastic, passionate and vibrant team. You will be confident and outgoing as your duties will include organising school holiday events and children’s birthday parties. You will also be expected to work in other areas of the leisure centre after appropriate training.
You will be offered work / shifts based around the centre opening times; 6:00am to 11:00pm Monday to Friday and 8.00am-8.00pm at weekends. This post is based at Salt Ayre Leisure Centre. A National Pool Lifeguard Qualification is essential for this post.&nbsp;
Full Lifeguard qualification training is available to the right person if required.
Excellent swimming ability will be required for this post. At the interview stage you will be required to carry out a swimming ability test.
An enhanced clearance with the Disclosure and Barring Service is essential.
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
<ul>
<li>Generous annual leave allowance</li>
<li>Local Government Pension Scheme</li>
<li>A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.</li>
</ul>
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: TBC&nbsp;

Lancaster City Council

Leisure Assistant (Lifeguard) x 3

As Concierge Supervisor for the South region, you’ll play a key role in delivering a safe, welcoming and customer-first concierge service across our flagship housing schemes. Leading a team of concierge officers, you’ll ensure that our residents, guests and visitors receive a professional, responsive service every time.What you’ll do:You’ll be the go-to person for concierge teams across two sites in the South region - motivating your team, monitoring performance, and making sure shifts are always covered. You’ll lead by example at the front desk, help with complex enquiries, and step in when escalations arise.From handling building access, parcels, CCTV, and fobs to liaising with contractors and supporting residents during emergencies, you’ll ensure the concierge function runs smoothly and professionally. Your focus will be on creating a joined-up, customer-focused experience that prioritises safety, dignity, and service excellence.You’ll also oversee day-to-day operations, ensuring compliance with building safety and service standards and manage shift planning and rotas, covering absences and supporting out-of-hours colleagues. You’ll support training needs, coach new starters, and help embed consistent working practices.You’ll build positive relationships with residents, acting on feedback and attending resident meetings and you’ll collaborate with internal teams and contractors to resolve issues promptly and effectively.To succeed in this role, you’ll need to work flexibly, including early mornings, evenings and weekends where needed. You’ll split your time between your two sites, supporting your team on the ground, ensuring consistent service delivery, and responding to changing priorities.You’ll need to be hands-on, highly organised, and someone who leads from the front. You’ll remain calm under pressure and always be ready to support your team or step into a situation when required.We have two positions available; one will cover Southmere and Parkside, the other will cover New Mansion Square and Burridge Gardens.What you’ll need:<ul><li>Experience supervising or managing a front-line team and driving performance, ideally in a residential or similar front of house setting</li><li>A strong customer service background with a passion for delivering quality services.</li><li>Confidence using digital tools and IT systems for rota planning, incident reporting and communications.</li><li>Knowledge of estate and building safety, safeguarding, and health and safety protocols.</li><li>Be able to use analyse and report on data</li></ul>A full UK driving licence and access to a car is desirable, but not essential.Why Join Us?Joining this team offers a challenging and rewarding role within a fast-paced and diverse environment. The position provides the opportunity to make a real impact by leading a team and delivering exceptional customer service across the organisation, contributing to its growth and successWhen you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empoweredWhat we offer:<ul><li>30 days’ annual holiday plus bank holidays </li><li>Two additional paid volunteering days each year </li><li>Flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please read before applying:Stage one Teams interviews will take place on 27th OctoberStage two Teams interviews will take place on 5th NovemberYou must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.We reserve the right to close this advert early if we receive a high volume of suitable applicationsIf you have any questions about this role, please Talent Specialist, Caroline at <a href="mailto:caroline.seery@peabody.org.uk" target="_blank">caroline.seery@peabody.org.uk</a> 





<ul></ul>

Peabody

Concierge Supervisor

Customer Service Advisor37 hours per week, Full time Permanent NS7 £28,598 - £30,024 per annum Why work for us?The Council is a fabulous place to work… We offer a competitive salary, an excellent pension scheme, flexible hours, hybrid working, a generous annual leave entitlement that increases with service, a whole host of family-friendly benefits, 1 days’ paid volunteering leave, free staff car parking* and £10 gym membership at one of our four gyms in the district. All of this in a fabulous modern office environment centrally located in Newark.Its more than all the great benefits above though; as an organisation we are welcoming, caring and invest in our employees. If you want to work for a professional and dedicated organisation who are all about providing excellent services to all of our residents and customers then come join our Customer Service Team. What does the job involve?We are looking for a focused individual who is interested in being part of our busy Customer Services Team. You will need to have excellent communication skills, the ability to use your own initiative, the desire and motivation to make a difference to our customers and the stamina to work in an ever-changing and constantly busy environment.You will work at Castle House, Newark, or at one of our outreach centres, dealing with a wide range of customer enquiries. This includes face to face enquiries and answering calls in our contact centre which includes webchat and social media. You need to have a flexible approach with the ability to prioritise your work and react to a changing workload. Types of enquires we deal with are very varied - one minute you may be dealing with a waste enquiry then the next minute providing advice relating to planning or homelessness.All about youExcellent communication, keyboard and numeracy skills are required. In addition, experience of working in an appropriate customer orientated environment is essential as well as working on a variety of ICT systems to record, monitor and extract customer service information.You will have the ability to meet targets, experience of working with on-line computer systems and will be educated to GCSE Grade C, or equivalent, in English and Mathematics. You must also have the ability to travel to the outreach stations within the district.You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.You will have good attention to detail and a professional approach.What is crucial is that you have a positive attitude and can embrace change, that you put the customer at the heart of what you do. We need employees that are helpful, friendly and great at communicating.If this sounds like you and you want to join our friendly team please contact Clare Ashley 01636 655891 or Tracey Streeter on 01636 655208. As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms. Closing date: Friday 17th October 2025Tests and Interviews: Week Commencing 27th October 2025 <ul></ul>

Newark & Sherwood District Council

Customer Service Advisor

<ul></ul>







Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for our communities and our workforce.
Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.
We have an immediate vacancy for a highly motivated individual who wants to play a key part in the delivery of customer services to the residents of the borough, as an experienced Customer Services Officer.
The post holder will be based within our Contact Centre Team. This is a frontline role responsible for the delivery of customer service advice to our residents, working both from home and our Town Hall Contact Centre, on a rota basis.
We are looking for an individual with skills and experience as follows:
<ul>
<li>Experience of working within a customer-focused front-line service, preferably in Local Government</li>
<li>Good telephone and communication skills</li>
<li>The ability to deliver high quality, customer focused advice</li>
<li>Experience of CRM / Contact Centre telephony systems</li>
<li>Good problem solving and decision making skills</li>
<li>An understanding of Housing Benefit and Council Tax legislation is desirable but not essential.</li>
</ul>


St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.


Equality &amp; Diversity
We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles

Customer Services Officer, Contact Centre

Executive Group Director, Customer ServicesSalary: Competitive Location: Stratford, London or Trafford, Manchester Closing date: Tuesday 28th October, 9amWould you like the opportunity to shape the future of customer service for one of the UK’s largest housing associations, improving the resident experience and opportunities for 250,000 residents across more than 109,000 homes? At L&amp;Q, we believe passionately that people’s health, security and happiness depend on the place they call home. Our purpose is to provide homes and neighbourhoods that everyone can be proud of.We are seeking an exceptional leader to take on the role of Executive Group Director, Customer Services, driving excellence across housing management, customer services, income management, leasehold and homeownership services, our supported living subsidiary (L&amp;Q Living) and our charitable community foundation (L&amp;Q Foundation).This is a pivotal moment to join us. Our new corporate strategy is set to launch in 2026, and you will play a key role helping shape and lead its implementation. This is an exciting opportunity to influence the future direction of services to residents at L&amp;Q and ensure this is truly designed with residents at its heart.The successful candidate will proactively drive the design and delivery of good landlord services and will challenge L&amp;Q to ensure that these are resident-focused, as well as being reliable, repeatable and consistent. You will champion L&amp;Q’s commitment to social purpose and lead on our commitment to work with communities to create thriving and sustainable neighbourhoods. You will also be a key member of L&amp;Q’s Executive Group, working collaboratively with fellow directors to shape the strategic direction of the organisation. You will value being part of a high-performing executive team and contribute to a culture of shared leadership and accountability where we take time together to reflect, develop and lead as a collective.You will bring excellent leadership skills, be innovative in your approach and have a solid track record of working in large and complex organisations with a focus on the development of sustainable, efficient, customer-led improvements. You will be able to evidence that you have developed and delivered creative and successful customer solutions or change projects. You’ll need to be politically sensitive and will understand the regulatory landscape in which we operate, bringing in-depth experience of housing-related legal and compliance requirements across areas including home ownership and rental legislation, and housing-related contract law.Key to the success of this role will be the ability to engage residents and communities through a strong, collaborative relationship with our Resident Services Board, alongside MPs, local authorities and community partners.If you are excited by this fantastic opportunity and would like to learn more about how you could help us achieve our ambitions, then please reach out to our partners at GatenbySanderson.Rosie Gunn on 07964 841 007, Tim Hills on 07393 011 130 Or visit the microsite by clicking here: <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fjoin-lq.co.uk%2F&amp;data=05%7C02%7Cemily.james%40gatenbysanderson.com%7Cdc52cca267574c4e4c0408de00c77fd4%7C9ae6db0e23ea4e89bd999e3ad2a2d457%7C1%7C0%7C638949054017938251%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=UhvXdFPRQDnr%2B71A1qGyb0N5IcOfgAcroxzVNYp%2BL%2Fk%3D&amp;reserved=0" target="_blank">https://join-lq.co.uk/</a>Closing date: Tuesday 28th October 2025 – 9amWe are committed to building a truly diverse and inclusive leadership team. We value diversity in all its forms, including gender, ethnicity, disability, age, sexual orientation and identity and recognise the importance of representation at senior levels. As part of our commitment, we guarantee an interview for at least one female candidate and one candidate from an ethnically diverse background for all senior leadership roles, provided they meet the essential criteria.





<ul></ul>

London and Quadrant Housing Trust

Executive Group Director, Customer Service

Admin options: <a href="index.cfm?fa=jobs.login">Login</a><h4>Customer Care &amp; Business Support Officer</h4>Job title: Business Support and Customer Care OfficerFull Time - 37 hours Closing Date - 10th October Location: Various Locations in Castle PointGrade 4 , SCP 13-16 - £29,064 - £30,518We are looking for a full-time Business Support and Customer Care Officer to work in Castle Point Borough Councils recreation team:Key Skills and abilities<ul><li>Organisational &amp; Communication: Good organisational and communication skills.</li><li>Initiative &amp; Prioritisation: Ability to work on own initiative, prioritise workload, make decisions under pressure, and respond well to new challenges.</li><li>Customer Service: Ability to provide exceptional customer service and handle difficult situations effectively.</li><li>Financial Handling: Ability to handle cash and card transactions accurately and securely.</li><li>IT Competence: Competent in the use of Microsoft Office software and handheld technology.</li><li>Customer Focus: Ability to provide customer-focused services and build rapport.</li><li>Health &amp; Safety: Practical knowledge of Health &amp; Safety.</li></ul>Experience<ul><li>Customer Service: Prior customer service experience.</li></ul>Any Other Desirable Experience<ul><li>Recreational Knowledge: Understanding of recreational activities and services, including leisure centre programmes, community hall bookings, and park and open spaces programming.</li><li>Booking Systems: Knowledge of Recreational booking systems.</li><li>Administrative: Prior administrative experience.</li><li>Financial: Prior financial handling experience.</li><li>Community Engagement: Prior community engagement experience.</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Competitive pay + large pension contribution</li><li>On-going CPD training</li><li>Part of a multiple award winning team</li><li>Get discounts at hundreds of high street jobs with our discount scheme</li></ul>For an informal discussion regarding this role, please contact Gary Bultitude – 01268 882245 .The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/631/Customer Care &amp; Business Support Officer JD.pdf">Customer Care &amp; Business Support Officer JD.pdf</a> (150kb)</li></ul>





<ul></ul>

Castle Point Borough Council

Customer Care & Business Support Officer

Please note this role is a 12 month fixed term contract. We’re looking for a Customer Care Coordinator to join our team and help deliver a high-quality, responsive service to our residents from pre-construction of our new build homes through to handover and occupation. You’ll be the key point of contact for customers, contractors, and internal teams, ensuring that every new home meets expectations and that any issues are resolved quickly and professionally. This is a dynamic role where you’ll be involved in everything from snagging and home demonstrations to defect resolution and customer support, helping to create a positive experience for every resident.What you'll doOn a day-to-day basis, you’ll carry out pre-move-in snagging checks, organise and deliver home demonstrations, and ensure handover documentation is complete and accessible. You’ll liaise with residents to log and resolve snagging issues, support the Delivery Team during construction, and attend progress meetings on site with the contractors. You’ll manage customer queries via email and phone, visit homes to resolve issues early, and maintain accurate records across housing management systems. You’ll also support the Customer Care Manager by reporting on key issues and ensuring service levels and KPIs are consistently met. You will be required to attend the office 1 day a week with 1 or 2 days out on site.What you'll need<ul><li>Experience in defects resolution, aftercare, or repairs within social housing or private sector</li><li>Strong communication and negotiation skills with internal and external stakeholders</li><li>Good understanding of the construction process and project management principles</li><li>Excellent organisational skills and attention to detail, especially when reviewing documentation</li><li>Confidence in delivering exceptional customer service and managing expectations effectively</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place Monday 27th October We may close this advert before the advertised closing date, depending on the number of applications received. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





<ul></ul>

Customer Care Coordinator

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7106/Disclosure_of_Criminal_Background_Form_v2.0.0.doc" target="_blank">Disclosure_of_Criminal_Background_Form_v2.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7107/Application_Guidance_Notes__General__v_3.0.0.doc" target="_blank">Application_Guidance_Notes__General__v_3.0.0</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/7108/Resident_Contact_Advisor_Sept_2025.docx" target="_blank">Resident_Contact_Advisor_Sept_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.
We have an exciting opportunity for a Contact Centre Advisor to join us!
This is a full-time, permanent role with hybrid working, and a salary of £23,706- £25,306 per annum.
The Role:
As a contact centre advisor and part of the contact centre team reporting to one of the supervisors, you will be responsible for answering phone calls on a complete range of council services and digital interactions from residents.
You will be working in a highly pressurised and at times challenging environment; you will be our first point of contact for our residents and must be able to communicate in a clear and friendly manner.
Your role will involve:
<ul>
<li>Dealing with residents on the phone</li>
<li>Logging and resolving and escalating all enquiries.</li>
<li>Digital interaction with residents by e-mail etc.</li>
</ul>
What we are looking for:
Ideally, you will have worked in a customer service environment and will be educated to GCSE level/NVQ Customer Care level 2 standard, or equivalent, with excellent communication and IT skills.
Self-motivated, professional, friendly, enthusiastic, customer focused individuals to join our highly motivated and friendly team.
Full training will be given.
What we offer:
<ul>
<li>32 days annual leave</li>
<li>Flexible working including a hybrid working pattern for a better work-life balance.</li>
<li>Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.</li>
<li>Free employee parking close to the offices.</li>
<li>Give As You Earn scheme.</li>
<li>Instant Reward Scheme to recognise and reward innovative achievement.</li>
<li>Employee Assistance Programme providing counselling, advice and information.</li>
<li>Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.</li>
</ul>
Interview dates: 28 or 29 October 2025
If you wish to discuss this position informally, please contact Zoe Porter or Gail Barrons both supervisors on 01628 683816.

Contact Centre Advisor

Job Title: Customer Service Advisor Starting Salary: £25,583 opportunity to progress to £28,141 per annum (pro rata for part time) Hours: 37.0 Term Time + 3 weeks Location: Welwyn Garden City Contract Type: Permanent Directorate: Resources<h4>About the team</h4>To provide essential support across key areas of the business, front-of-house assistance at reception, and customer service support. This role plays a vital part in ensuring smooth operations and delivering a high standard of service to both internal and external stakeholders.<h4>About the role</h4><ul><li>Reception Cover 4-5 days / week</li><li>To be customer facing, booking guests in, directing people to various departments</li><li>Providing excellent customer service on all enquiries via the telephone, email or the web-platform.</li><li>Providing support on general customer matters and dealing with third party correspondence.</li><li>Completing accurate and efficient input of sales orders within agreed SLA’s and responding to delivery enquires.</li><li>Communicating with the Customer Account Managers, buyers and other internal partners on customer order enquires.</li><li>Assessing customer needs and making pro-active recommendations.&nbsp; Upsell and cross sell where possible</li><li>Undertake a range of administrative duties, filing, faxing, scanning and photocopying and deal with all general matters including, correspondence, invoices and timesheets according to local procedures</li></ul> <h4>About you</h4>Essential:<ul><li>A strong customer service background,</li><li>Confident in dealing with phone-based customer enquiries across internal and external customers with the ability to multitask and prioritise resource to achieve the business goals.</li><li>Competency in using and managing computer databases, call management systems and spreadsheets.</li><li>An excellent telephone manner</li><li>Demonstrates a good working knowledge across software packages such as Microsoft Office.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP6 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Clare.Lewis@hertsfullstop.co.uk" target="_blank">Clare.Lewis@hertsfullstop.co.uk</a> for an informal discussion about the role.Interview Date: to be confirmed&nbsp;Benefits of working for usWe welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Hertfordshire County Council

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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.<h2>About the role</h2>The overall purpose of the Customer Service Centre is to maximise resolution of enquiries and information requests from customers at first point of contact.With the objectives of:<ul>
<li>Providing first class customer-orientated advice and information service to the Customers and visitors to West Northamptonshire Council, at the Councils One Stop Shop/Reception areas and Contact Centre.&nbsp;</li>
<li>To be an advocate for the delivery of service excellence across the council, and all our external partners.&nbsp;</li>
<li>To complete administrative tasks to an acceptable standard within any deadline or targets that have been set.</li>
<li>To learn all about the Council services, how it delivers business to our customers, and to understand how delivering customer excellence in challenging circumstances is critical to support the local community.</li>
</ul><h2>Additional information</h2>We are looking for like-minded colleagues who:<ul>
<li>Can provide an effective customer-focused service.</li>
<li>Can work closely with colleagues to seek feedback and resolve complaints.</li>
<li>Meet performance targets.</li>
<li>Have a flexible approach.</li>
<li>A 'can-do' attitude</li>
<li>Excellent communication and listening skills</li>
<li>Able to work as a team</li>
<li>Attention to Detail</li>
<li>Engaging Personality</li>
<li>Problem-Solver</li>
</ul>These roles will be based in Northampton, but there are also opportunities within our Towcester and Daventry offices.<h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Trainee Customer Services Adviser

<h4> Location </h4> Force Headquarters <h4> Agile working – work style </h4> Fixed Base Worker <h4> Business Area </h4> Call Centre (Contact Management) <h4> Department </h4> Contact Management <h4> Rank </h4> N/A <h4> Grade </h4> E <h4>Salary</h4>£25,626 - £31,296<h4> Part/Full Time </h4> Full Time <h4> Hours per Week </h4> 37 <h4> Additional Working Conditions </h4> Suitable for Job Share, Part Time, Shift Work, Weekend Working <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> MV <h4> Description </h4>Every second counts, be the calm voice that makes all the difference.As a Contact Management Operator, you’re the public’s lifeline in their most critical moments, responding to emergencies, assessing risks, protecting the vulnerable, and helping prevent harm. From life-threatening incidents to deeply distressing situations, your composure and adaptability will be essential.No two days are the same, whether it’s a missing person, a road traffic collision, or a crime in progress, you’ll be trained, resilient, and ready to act.This is more than a job, it’s a chance to be the voice that brings help, hope, and safety when it matters most.What you’ll be doing<ul><li>Working across the Force Control Room with police officers and staff, you will ensure that all 999/101 emergency/non-emergency calls are answered and professionally and accurately recorded.</li><li> You will be talking to people in potentially dangerous or vulnerable situations, staying calm and providing the most appropriate response.</li><li>You will be effectively managing operational policing incidents ensuring that resources are deployed as quickly as possible.</li><li>Talking to callers so you can establish the severity and nature of incidents</li></ul>The must haves<ul><li>An excellent communicator, able to listen and extract information quickly</li><li>Able to deal with conflict, emergency, or stressful situations, remaining calm under pressure</li><li>Experience of customer service or in a customer facing role; however, your attitude and experiences will help you to excel in this position.</li></ul>What’s in it for you?At Derbyshire Constabulary, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your very best. What’s more, we have a range of <a href="https://careers.derbyshire.police.uk/what-we-can-offer-you" target="_blank">reward and benefits </a>that if you join us you could enjoy.Salary: circa £35,000 pro rata including allowances and enhancements.<ul><li>This is made up of a basic salary of £25,626 and shift and weekend allowances ranging from 14% to 20%, depending on the shifts worked.</li></ul>Shift Patterns and TrainingWhat’s Next?<ul><li>To support you with your application we have provided some <a href="https://view.pagetiger.com/Leadership-and-Talent/application-guidance" target="_blank">application guidance</a> and <a href="https://careers.derbyshire.police.uk/find-job/our-recruitment-process" target="_blank">our recruitment process</a>.</li></ul>Who we areAt Derbyshire Constabulary, policing isn’t just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional support staff working behind the scenes. It’s these skilled people; people like you who contribute to the policing of Derbyshire.To understand how you can make Derbyshire safer together visit our <a href="https://careers.derbyshire.police.uk/" target="_blank">careers website</a>.We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.<h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/xf-66f8655ca511/candidate/download_file_opp/9024/56782/1/0/a093bd4d2bbb35506330b7c901a5ea81471f0dba" target="_blank"> Contact Management Operator.pdf – 168KB </a><h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/xf-66f8655ca511/candidate/download_file_opp/9024/56782/2/0/22fee22a9e0528a8aad8410d623204965d185b38" target="_blank"> Contact Management Operator Recruitment and Training Information.pdf – 145KB </a> 





<ul></ul>

Derbyshire Constabulary

Contact Management Operator

<ul></ul>







Licensing Services Assistants x 2 - 2 years fixed term
<ul>
<li>Are you a problem solver, interested in a role where no two days are the same?</li>
<li>Do you have exceptional organisation skills?</li>
<li>Do you have excellent communication skills and a positive attitude?</li>
</ul>
 Look no further! We have a fantastic opportunity for a Licensing Services Assistant to join our team here at St Helens Borough Council. 
Licensing Services carries out an important regulatory function, undertaking a range of duties to help ensure public safety and support business within the borough along with providing the Councils local land charges service. The role involves providing excellent customer service in local authority licensing, including taxis, venues and premises, large scale events, and everything in between, including Alcohol, Entertainment, and Gambling. This is a very varied and fast paced role where full training and support will be provided The team enforce the law, investigate complaints, provide advice and guidance and process applications within legal timeframes and work closely with a variety of stakeholders including internal and external partner organisations such as the Police, Fire Service and local businesses. The role includes processing applications and producing licences within legislative timescales, inputting presenting and interrogating statistical data, providing professional advice to licensing enquiries, arranging and carrying out face to face appointments, dealing with requests for service, identifying service improvements, and liaising with internal and external agencies. We would love to hear from candidates that have: 
<ul>
<li>Excellent communication skills</li>
<li>A professional, welcoming and positive attitude</li>
<li>Ability to multi-task and manage a varied workload in a flexible environment</li>
<li>Strong organisation and attention to detail skills</li>
<li>Good IT skills and experience of using Office application including Word, Excel and Outlook</li>
</ul>
 
Previous experience in this field would be welcome but is not necessary as full training will be provided.




Making a Difference
Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people’s lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer..<a href="https://jobs.sthelens.gov.uk/" target="_blank">St Helens Borough Council | Jobs | Search here for your perfect career - Home Page</a>


Roles That Matter
Full Job Description &amp; Person Specification Documents are included with this advert.
We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.
Share this vacancy with friends and family via your socials below!

St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.


Equality &amp; Diversity
We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles

Licensing Services Assistant x 2 - 2 years fixed term

Reference: SEP20252307Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzo3klaOCjElJw%253d%253d/4e5e3048-83a1-4966-9b69-6bc2f1e95817?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22ComplaintsResolutionOfficerRole%282%29.docx%22&amp;response-content-type=application%2Fvnd.openxmlformats-officedocument.wordprocessingml.document&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251006/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251006T040019Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=d031e3f84539b343569db4ad7396ca745afe1479345ec5901da199b961ce9ec4" target="_blank">ComplaintsResolutionOfficerRole(2).docx</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzo3klaOCjElJw%253d%253d/21ccc1a3-e634-4137-a536-d901f3c012e1?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251006/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251006T040019Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=cb84175564008250c0e768a5b3d5412f5ace1c243578fd9ade20acd539295d3d" target="_blank">RecruitmentPack_2024(1)(2).pdf</a></li></ul>Join Our Team as a Complaints Resolution OfficerThe Complaints Officer plays a vital role in delivering a fair, transparent, and customer-focused complaints process. You will be responsible for investigating and responding to Stage 1 complaints in a timely and high-quality manner, providing written responses that reflect empathy, clarity, and a strong understanding of the issue. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle. What You’ll Do:<ul><li>Investigate &amp; Respond: Tackle Stage 1 complaints with clear, empathetic, and timely written responses.</li><li>Triaging &amp; Collaboration: Manage the complaints inbox, triage new cases, and work closely with colleagues across the organization to resolve issues.</li><li>Drive Improvements: Identify service challenges, provide constructive feedback, and champion quality assurance to uphold our high standards in customer care.</li></ul>What We’re Looking For:<ul><li>Experience: Minimum 1-2 years’ experience handling complaints for a Housing Association.</li><li>Expertise: Skilled in complaints investigations.</li><li>Professional: Great at writing letter responses to residents.</li><li>Setting Standards: A role model for what great customer service looks like.</li><li>Challenge Status Quo: Confident holding people to account.</li><li>Accountable: Proactive and solution focused.</li></ul>Ready to make a real impact? Apply now!Closing date: 15 October 2025 at 11:59pmShortlisting: 16 &amp; 17 October 2025Telephone Interviews: 21-23 October 2025Interviews: 27-31 October 2025Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.





<ul></ul>

Wandle Housing Association

Complaints Resolution Officer

Reference: SEP20252306Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzotwdyWirGYzg%253d%253d/9562a207-4c65-4552-8d77-405a5752fbca?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251006/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251006T040022Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=bf583e5e2ad292686fa2e540eaf056d72759d9f7a8004c3bf0082ed63f5e0040" target="_blank">RecruitmentPack_2024(1)(2).pdf</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzotwdyWirGYzg%253d%253d/e53c5c70-a65d-4901-94d5-d188c7e9c6cb?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22ComplaintsImprovementManagerJD%282%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20251006/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20251006T040022Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=7d75e2b22963c0236a178c4857424c4dcafc29ab20c455f7c09e555d13886c32" target="_blank">ComplaintsImprovementManagerJD(2).pdf</a></li></ul>Complaints Improvement Manager - London, England - Hybrid 2 office days per week - Circa £60,000 The Complaints Improvement Manager will be responsible for the full end-to-end complaints process, and act as Wandle's subject matter expert on complaints handling. We are focused on re-building trusted relationships with our tenants through the creation of a new team, that will drive up the standards of complaint resolution here at Wandle. What You’ll Do:<ul><li>Leadership: Lead and develop a team of Complaints Officers to deliver a high performing, customer focused service. </li><li>Management: Manage the end-to-end complaints process, ensuring timely triage, effective investigation, and high quality responses. </li><li>Coordination: Coordinate responses to the Housing Ombudsman, manage the portal, and ensure learning from decisions is shared. </li><li>Expertise: Be our subject matter expert on complaints handling.</li><li>Organisation: Ensure effective document control and record keeping to ensure transparency and accountability.</li></ul>What We’re Looking For:<ul><li>Experience: Experienced Line Manager who has successfully built and led a high performing team.</li><li>Experience: 2-3 years of experience of leading a complaints or improvement team within a Housing Association.</li><li>Ability: Proficient at working with customers and colleagues to deliver positive outcomes and improve services.</li><li>Ability: Have high levels of personal judgement and the ability to provide constructive feedback to others. </li></ul>Ready to make a real impact? Apply now and help shape the future of Wandle for our Tenants. Closing date: 15th October at 11:59pmShortlisting: 16th &amp; 17th October 2025Telephone Interviews: 21st-23rd October 2025 Interviews: 27th - 31st October 2025Please note, Wandle is not able to support any visa sponsorship requests. You need to have the right to work in UK to be considered for this role.





<ul></ul>

Complaints Improvement Manager

<ul></ul>





<h2>Job introduction</h2>
Fixed Term for 12 months
Are you passionate about providing excellent customer service? If so, why not join our team providing the first point of contact for residents reporting repairs and requesting updates on their existing repairs?&nbsp;
If you’re a looking for an opportunity to use your skills and to work in an environment where no two days are the same, we would like to hear from you.
For an informal discussion, please contact Repairs Helpdesk Supervisors on helpdesksupervisors<a href="mailto:delia.smallwood@brighton-hove.gov.uk" target="_blank">@brighton-hove.gov.uk</a>&nbsp;
<h2>About the role</h2>What will I be doing?<ul>
<li>You’ll answer inbound calls and emails from our residents who require repairs to their council properties.</li>
<li>Responsible for providing accurate information, advice and assistance to our residents.</li>
<li>Using our in house IT systems, issuing jobs accurately and assigning these to the relevant trade team</li>
<li>Liaising directly with other teams within the council, both verbally and in writing.</li>
<li>Conducting customer surveys via outbound calls</li>
<li>Providing excellent customer service</li>
</ul>What we are looking for<ul>
<li>Strong communication and empathy skills</li>
<li>A good standard of IT skills</li>
<li>A high level of attention to detail</li>
<li>A genuine passion for helping others</li>
<li>Ability to work as part of a team but also able to work under your own initiative</li>
<li>Ability to work under pressure</li>
<li>Someone who is comfortable interacting with a wide range of people from a variety of backgrounds and some who may be vulnerable</li>
</ul>In return for your skills and hard work, we offer:<ul>
<li>A standard&nbsp;working week of 37 hours per week plus 5.5 hours of contracted overtime (Monday – Friday 08.00 – 17.00).</li>
<li>A full induction with on-going development</li>
<li>Paid annual leave</li>
<li>Pension scheme</li>
</ul>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlis<h2>Additional information</h2>
Your starting salary will be pro rata if the above position is term-time only. For part time applicants, where your working week is less than the council’s basic 37 hour week, contracted overtime rated pay will not form part of your working hours. This is because overtime rated pay is payable for hours worked in excess of the council’s basic 37 hour week. Your starting salary will be pro rata based on the basic annual salary elements of pay between £28,142 &amp; £28,598.
For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a>
<h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>

Brighton & Hove City Council

Housing Repairs Helpdesk Customer Service Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4898/Senior_Service_Supervisor_JD_Sept25.docx" target="_blank">Senior_Service_Supervisor_JD_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4899/Senior_Service_Supervisor_PS_Sept25.doc" target="_blank">Senior_Service_Supervisor_PS_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4956/Join_us_at_Tonbridge___Malling_BC.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



Are you passionate about delivering outstanding customer service and leading teams to success?
Tonbridge &amp; Malling Borough Council is seeking a dynamic and motivated Senior Service Supervisor to join our Central Services team based at Kings Hill and Tonbridge Castle. This is a fantastic opportunity for an experienced supervisor or manager to make a real impact in a high-profile, customer-facing environment.
About the Role
As Senior Service Supervisor, you will provide effective leadership to our Customer Services team, ensuring every customer receives an excellent experience, whether online, via web chat, social media, phone, email, face-to-face, or written correspondence. You’ll work closely with the the Tonbridge Castle, Events &amp; Customer Services Manager to drive digital transformation, embed service improvements, and support commercial activities at the Castle.&nbsp; It will be important for you to be able to work at both our sites in Kings Hill and Tonbridge, travel between sites on some days may be required.
Key Responsibilities:
<ul>
<li>Lead, manage, and develop a team of Customer Service Advisors, ensuring high performance, discipline, and welfare.</li>
<li>Oversee staff deployment, rotas, and performance appraisals.</li>
<li>Monitor and report on service statistics, KPIs, and financial takings.</li>
<li>Champion digital service delivery and transformation initiatives.</li>
<li>Work with our Communications team to ensure a social media presence along with website improvements for the Castle and Customer Services.</li>
<li>Ensure all enquiries are responded to promptly and to the highest standard.</li>
<li>Handle cash management, contracts, and service level agreements.</li>
<li>Maintain health &amp; safety standards, conduct risk assessments, and support emergency planning.</li>
<li>Foster a culture of continuous improvement and personal development.</li>
</ul>
About You
We’re looking for someone with:
<ul>
<li>Experience managing a high-quality customer-focused service.</li>
<li>Proven ability to lead teams, allocate work, and handle challenging customer situations.</li>
<li>Excellent organisational, communication, and IT skills (MS Word, Excel, Teams, SharePoint).</li>
<li>A professional, empathetic approach and the confidence to take the lead in complex situations.</li>
<li>Strong social media and website skills.</li>
<li>Willingness to work weekends and occasional bank holidays on a rotational basis.</li>
</ul>
Why Join Us?
<ul>
<li>Be part of a forward-thinking team committed to service excellence and innovation.</li>
<li>Play a key role in shaping the future of customer services and commercial operations at Tonbridge Castle.</li>
<li>Enjoy opportunities for personal development and training.</li>
<li>Work in a supportive environment where your ideas and initiative are valued.</li>
</ul>
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough&nbsp;Council&nbsp;</a>
For an informal discussion about this role please contact Laura French, Tonbridge Castle, Events and Customer Services Manager by emailing <a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">laura.french@tmbc.gov.uk</a>&nbsp;(direct candidates only, strictly no agencies).

16 Customer Service Full time Jobs