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We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More about your roleAs Assistant Placemaker Manager you will deputise for the Placemaking manager, you will need to co-ordinate Catering &amp; Retail operations to maximise sales and profitability. This will include, but not limited to, stock orders, stock takes, sales audits, vending, delivering promotional activity and leading and managing employees in the catering team.You will ensure the team responds to all product enquiries from prospective and current members, and will motive your team to create opportunities by being proactive and productive, allowing you to deliver the teams agreed KPIs.For more information please download our job profile available on our websiteMore about youYou will have previous experience of working within a similar role, ideally within a leisure/health centre environment and have well rounded knowledge of customer service and administration.Ideally you will have previous management experience and a good understanding of all aspects of running a successful Leisure Centre, from membership acquisition, maximising sales, rota management etc.Above all you will have a genuine passion for keeping fit and creating active places and healthy people.BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>A bonus scheme for all colleagues at 2%</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>What's next?If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role.Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and DropboxAt Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.





<ul></ul>

Places for People

Assistant Customer Service Manager (Assistant Placemaker Manager)

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers. More about your roleWe are looking to recruit a Customer Advisor on a permanent basis.Based in Bath, you will provide customer service to residents, in such a manner that client expectations and SLAs are met, whilst complying with statutory and contractual requirements.The working hours for this role are Monday to Thursday 9am - 5.30pm and 9am - 5pm on Fridays. After an initial period of training (around 2-4 weeks) we are able to offer remote/ hybrid working. For more information please download our job profile available on our website.More about youTouchstone are looking for individuals with some form of customer service experience and someone who can multi task and deal with challenging situations. If you are experienced in property management this skill will allow you to succeed within the role. You will have great communication skills as you will be required to build and sustain good relationships with our appointed contractors to guarantee smooth processes. The ideal applicant will have basic to moderate Microsoft Office skills.At Places for People, we are committed to a safe working environment so a basic DBS check is required. The ideal candidate will have:<ul><li>Customer Service/ Admin experience, </li><li>Good IT skills, </li><li>Excellent communication skills,</li><li>Stakeholder engagement/ management, </li><li>The ability to multi task</li></ul>The benefitsWe are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:<ul><li>Excellent holiday pay and sick pay</li><li>Pension with matched contributions</li><li>Training</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>What's next?If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team <a href="mailto:recruitment@placesforpeople.co.uk" target="_blank">recruitment@placesforpeople.co.uk</a>As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on <a href="mailto:skillsemployment@placesforpeople.co.uk" target="_blank">skillsemployment@placesforpeople.co.uk</a>. Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.If you are a recruitment agency please note we operate a PSL and do not take cold calls.Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communitiesArmed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.





<ul></ul>

Customer Advisor

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.More About the Role:We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching &amp; more.More About You: <ul><li>You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.</li><li>You will be able to multi-task and manage daily operational tasks with strong execution and confidence.</li><li>Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.</li><li>You will have the ability to use sales tools and techniques documented by Places Leisure membership management.</li><li>Sales focused and target driven individual.</li><li>You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.</li></ul>BenefitsWe are a large, diverse and ambitious business, which will give you all the challenge you could wish for.We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:<ul><li>We align with the Real Living Wage foundation</li><li>A bonus scheme for all colleagues at 2%</li><li>Full Health &amp; Fitness membership for you, a nominated adult and up to 4 juniors</li><li>Flexible working (including part time working, shift work and more)</li><li>An opportunity to purchase additional annual leave</li><li>Lots of opportunity to access ongoing personal learning and development</li><li>Access to our Company Pension scheme</li><li>Cashback plan for healthcare costs – up to £500 saving per year</li><li>Discounts of up to 50% on activities, centre shop and cafes</li><li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li></ul>What's next?If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role.Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.





<ul></ul>

Reception and Customer Service (Placemaker)

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.





<ul></ul>

<h4> Location </h4> Force Headquarters <h4> Agile working – work style </h4> Fixed Base Worker <h4> Business Area </h4> Call Centre (Contact Management) <h4> Department </h4> Contact Management <h4> Rank </h4> N/A <h4> Grade </h4> E <h4>Salary</h4>£26,703 - £32,613<h4> Part/Full Time </h4> Full Time <h4> Hours per Week </h4> 37 <h4> Additional Working Conditions </h4> Suitable for Job Share, Part Time, Shift Work, Weekend Working <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> MV <h4> Description </h4>Every second counts, be the calm voice that makes all the difference.As a Contact Management Operator, you’re the public’s lifeline in their most critical moments, responding to emergencies, assessing risks, protecting the vulnerable, and helping prevent harm. From life-threatening incidents to deeply distressing situations, your composure and adaptability will be essential.No two days are the same, whether it’s a missing person, a road traffic collision, or a crime in progress, you’ll be trained, resilient, and ready to act.This is more than a job, it’s a chance to be the voice that brings help, hope, and safety when it matters most.What you’ll be doing<ul><li>Working across the Force Control Room with police officers and staff, you will ensure that all 999/101 emergency/non-emergency calls are answered and professionally and accurately recorded.</li><li> You will be talking to people in potentially dangerous or vulnerable situations, staying calm and providing the most appropriate response.</li><li>You will be effectively managing operational policing incidents ensuring that resources are deployed as quickly as possible.</li><li>Talking to callers so you can establish the severity and nature of incidents</li></ul>The must haves<ul><li>An excellent communicator, able to listen and extract information quickly</li><li>Able to deal with conflict, emergency, or stressful situations, remaining calm under pressure</li><li>Experience of customer service or in a customer facing role; however, your attitude and experiences will help you to excel in this position.</li></ul>What’s in it for you?At Derbyshire Constabulary, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your very best. What’s more, we have a range of <a href="https://careers.derbyshire.police.uk/what-we-can-offer-you" target="_blank">reward and benefits </a>that if you join us you could enjoy.Salary: circa £35,000 pro rata including allowances and enhancements.<ul><li>This is made up of a basic salary of £26,703 and shift and weekend allowances ranging from 14% to 20%, depending on the shifts worked.</li></ul>Shift Patterns and TrainingWhat’s Next?<ul><li>To support you with your application we have provided some <a href="https://view.pagetiger.com/Leadership-and-Talent/application-guidance" target="_blank">application guidance</a> and <a href="https://careers.derbyshire.police.uk/find-job/our-recruitment-process" target="_blank">our recruitment process</a>.</li></ul>Who we areAt Derbyshire Constabulary, policing isn’t just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional support staff working behind the scenes. It’s these skilled people; people like you who contribute to the policing of Derbyshire.To understand how you can make Derbyshire safer together visit our <a href="https://careers.derbyshire.police.uk/" target="_blank">careers website</a>.We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.<h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/candidate/download_file_opp/9347/56782/1/0/a093bd4d2bbb35506330b7c901a5ea81471f0dba" target="_blank"> Contact Management Operator.pdf – 168KB </a><h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/candidate/download_file_opp/9347/56782/2/0/22fee22a9e0528a8aad8410d623204965d185b38" target="_blank"> Contact Management Operator Recruitment and Training Information.pdf – 145KB </a> 





<ul></ul>

Derbyshire Constabulary

Contact Management Operator

<h4> Location </h4> Leicestershire <h4> Business Area </h4> Neighbourhood Policing <h4> Department </h4> N - Local Policing &amp; Partnership <h4> Rank </h4> N/A <h4> Grade </h4> 3 <h4>Salary</h4>£27,204 - £30,333<h4> Part/Full Time </h4> Full Time <h4> Hours per Week </h4> 37 <h4> Additional Working Conditions </h4> Suitable for Job Share, Part Time <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> RV <h4> Description </h4>Use your customer service skills to make a difference at Leicestershire PoliceWe are looking forward to welcoming new Local Support Team Officers to our Neighbourhood Policing Team to provide excellent customer service to members of the public who are reporting incidents or crimes and ensuring that appropriate action is taken. We have several positions available in various locations across Leicestershire for full time positions . City locations for this role will include weekend working, with rural locations being Mon-Fri 09:00-17:00What you’ll be doing<ul><li>Obtaining of witness statements</li><li>Attending court and giving evidence</li><li>Dealing with enquiries made to police premises by members of the public</li></ul>The must haves<ul><li>Educated to GCSE grade C/4 level in English language or equivalent or be able to work at that level</li><li>Able to quickly assess and assimilate information and act accordingly</li><li>Assertive but sensitive to others needs, particularly in stressful situations</li></ul>What’s in it for you? At Leicestershire Police, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of <a href="https://careers.leics.police.uk/what-we-can-offer-you" target="_blank">reward and benefits</a> available to all our employees.What’s next Please click APPLY to complete your application.To support you with your application we’ve provided some <a href="https://sway.office.com/f7vdBgaEUUPYS6db?ref=Link&amp;loc=mysways" target="_blank">application guidance</a> and the <a href="https://careers.leics.police.uk/find-your-place-in-the-force/supporting-force/police-staff-recruitment-process" target="_blank">recruitment process</a>.<ul><li>Vacancy closes on Sunday 25th January at 23:55.</li></ul>If you want a chat about how we can help you throughout the recruitment process and your career with us, get in touch with the Recruitment Team: <a href="mailto:careers@leics.police.uk" target="_blank">careers@leics.police.uk</a>Who we areAt Leicestershire Police it’s not just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional and support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Leicestershire. To understand how you can make a difference visit our <a href="https://careers.leics.police.uk/" target="_blank">careers website</a>.We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in. #LI-OnSite<h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/candidate/download_file_opp/9348/56782/1/0/4a8e46c7953027adbfe78e4a07c677f27610bd57" target="_blank"> Local Support Team Officer.pdf – 255KB </a> 





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Leicestershire Police

Local Support Team Officer (LSTO)

<h4> Location </h4> Force Headquarters, Leicestershire <h4> Business Area </h4> Call Centre (Contact Management) <h4> Department </h4> B - Contact Management Dept. <h4> Rank </h4> N/A <h4> Grade </h4> 3 <h4>Salary</h4>£27,204 - £30,333<h4> Part/Full Time </h4> Full Time <h4> Hours per Week </h4> 37:00 <h4> Additional Working Conditions </h4> Shift Work, Weekend Working <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> RV <h4> Description </h4>Make the difference when it truly matters! Being a Contact Handler means you are the first point of call for our communities when they need us the most.You’ll be part of a dedicated team dealing with emergency situations, identifying incidents, assessing risk, protecting the vulnerable and preventing harm. Your adaptability, compassion and calm approach will be vital.Working side by side with police officers and staff, you will ensure all 999/101 emergency and non-emergency calls are handled quickly, professionally, and calmly. You’ll be handling a diverse range of calls, often complex, from missing person reports to road traffic incidents and crimes unfolding in real time. You’ll be the first point of contact for individuals at their most vulnerable, ensuring you’re listening and accurately recording every part of the call.This role has a fixed based at Force Headquarters, Leicestershire Police and is full-time.The Shifts<ul><li>24 hour, 7 days a week shift pattern</li><li>Rotating shifts of 4 days on and 4 days off including evenings, nights, and weekends</li><li>Typical shifts within the pattern are 07:00 - 19:00 or 19:00 - 07:00</li></ul>Salary:<ul><li>Basic starting salary of £27,204 during training (approx. 11-13 weeks).</li><li>Gross pay is around £34,300, including shift allowance and weekend working.</li><li>The top salary for the role is around £38,800, and will be reached through annual increments over 5 years.</li></ul>So, if you’re an excellent communicator, have the ability to stay calm, extract information accurately, problem solve, have fast and precise keyboard skills, and want to help people when they need us the most, this is the job for you!What’s in it for you?At Leicestershire Police, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your best. We have a range of <a href="https://careers.leics.police.uk/what-we-can-offer-you" target="_blank">reward and benefits</a>that are available to all our staff and officers.What’s next…If this sounds like the role for you, please click apply to complete your application describing how you meet the essential criteria listed on the job description.<ul><li>Application deadline - 25 January 2026 at 23:55</li><li>Assessment / Interview - this involves a 2 hour session including an interview, role play and data input capability assessment, and will be held at Force Headquarters. We have availability to run these 7 days a week, meaning you can choose a slot to suit your diary.</li><li>Due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK at the time of application.</li></ul> To find out more about Leicestershire Police and understand how you can make a difference visit our<a href="https://careers.leics.police.uk/" target="_blank">careers website</a>.We welcome applications from individuals from all backgrounds and encourage anyone who has considered a career in policing to apply. We’re particularly keen to increase the number of females and candidates from black and minority ethnic communities and the LGBT community, so that we can truly reflect the communities that we serve in.<h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/candidate/download_file_opp/9349/56782/1/0/0dec3406f9dd8ff03dcba940bb95251d745597a0" target="_blank"> Contact Handler (1).pdf – 228KB </a> 





<ul></ul>

Contact Handler

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5183/Applying_for_employment_Broxbourne_for_ATS_Sept__2015.docx" target="_blank">Applying_for_employment_Broxbourne_for_ATS_Sept__2015</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5184/4._Broxbourne_Job_Applicant_Privacy_Notice.docx" target="_blank">4._Broxbourne_Job_Applicant_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5190/OO_-_Operations_Officer_PS.docx" target="_blank">OO_-_Operations_Officer_PS</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5191/OO_-_Operations_Officer_Brox_Sport.docx" target="_blank">OO_-_Operations_Officer_Brox_Sport</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Operation Officer (Lifeguard) – (Ref: OO)
Full time: &nbsp; 40 hours per week
Salary: £25,521.60 pa 


This could be the job for you…
<ul>
<li>Would you like to work in a vibrant team?</li>
<li>Operations Officer/Lifeguards benefit from varied working hours, which can easily fit around other commitments.</li>
<li>Are you a good swimmer and enjoy working in a sporting environment?</li>
<li>Are you interested in a career in the leisure industry?</li>
</ul>

Then come and join our friendly operations team at John Warner Sports Centre in Hoddesdon and Laura Trott Leisure Centre in Cheshunt. You will be helping your community within these centres by providing excellent customer services, so they can enjoy our facilities safely and to the highest standards of cleanliness.&nbsp;
What is required?
<ul>
<li>In date National Pool Lifeguard Qualification (NPLQ).</li>
<li>You will need to be resilient, reliable, and conscientious.</li>
<li>Enjoy working as part of a team.</li>
<li>Have excellent customer care skills.</li>
<li>Have a friendly and effective manner.</li>
<li>You will need to converse at ease with members of the public in fluent English to provide advice.</li>
<li>Perform the safe manual handling, setting up and breaking down heavy equipment within operational guidelines.</li>
<li>You will need to be organised and be calm under pressure.</li>
<li>On qualifying you will need to pass regular competency tests.</li>
<li>You will need to pass a swim test which will be conducted at interview stage.</li>
<li>This role requires a disclosure and barring service (DBS) check as it is working with children and vulnerable clients.</li>
</ul>
Broxbourne offers full training and development and career progression, all our current Operations Managers and Assistant Managers started out as Operations Officers/lifeguards so this could kick start your leisure career.

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). 
The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.

We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.

Broxbourne Council is an Equal Opportunities employer.

Previous applicants may not be considered.


Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 01/02/2026 quoting the above reference.

Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.
Telephone: 01992 785509, Email: <a href="mailto:personnel@broxbourne.gov.uk" target="_blank">personnel@broxbourne.gov.uk</a>
Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a>

Borough of Broxbourne

Operations Officers/Lifeguards

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5192/Customer_Service_Advisor_AG2_JD__July_2025_.pdf" target="_blank">Customer_Service_Advisor_AG2_JD__July_2025_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5193/CSA__2023_.pdf" target="_blank">CSA__2023_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.




<h1>Customer Service Advisor</h1>




Starting Salary: AG2 - £25,583-£27,254 per annum&nbsp;with the opportunity to progress within the role once fully trained
Full time - 37 hours per week - between 9am-5pm - Monday to Friday.
Part time hours minimum of 30 hours per week.&nbsp;
Contract- Permanent
Location: Leek &amp; Buxton
An exciting opportunity to come and work for the Customer Services Team within the Alliance of High Peak Borough Council and Staffordshire Moorlands District Council,
As a Customer Service Advisor you will be the first point of contact for customers across the High Peak and Staffordshire Moorlands by dealing with a wide range of customer enquires for all Council services via a variety of access channels (contact centre, face to face, email and correspondence).
The successful candidate will have call centre experience along with experience of delivering high quality customer service to internal and external customers with excellent communication skills and good IT experience of Microsoft packages.
For an informal discussion regarding this job please contact: Karen Lomas (Head of Customer Services) -&nbsp;<a href="mailto:karen.lomas@highpeak.gov.uk" target="_blank">karen.lomas@highpeak.gov.uk</a>

Customer Service Advisor

Job Title: Customer Service Supervisor - Hitchin Starting Salary: £27,694 opportunity to progress to £31,022 pa (pro-rata for part-time) per annum (pro rata for part time) Hours: 37.0 Location: Hitchin Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries.This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in Hitchin Library, ensuring high standards of customer service are maintained at all times.Hitchin Library is a busy Tier 1 town library within a thriving community, which offers a variety of activities and services, including a Creator Space which offers a range of technologies.Please ensure you can work the hours/times stated on the rota attached.<h4>About the role</h4>Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city&nbsp;libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer.As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library. Responsibilities include managing staff appraisals, timetabling, training, and development.<h4>About you</h4>Essential &nbsp;<ul><li>Experience, or knowledge in, delivering a high level of customer service and resolving customer queries</li><li>Ability to successfully supervise a team, using a collaboration and delegation to achieve aims</li><li>You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner</li><li>Skills to support maintaining Health &amp; Safety, Property, and training requirements in the workplace</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Community Services, level COM7 job profile. Please locate this via:Job profiles - Community servicesTo hear more about this opportunity please contact Sarah Peace Library Manager, <a href="mailto:sarah.peace@hertfordshire.gov.uk" target="_blank">sarah.peace@hertfordshire.gov.uk</a>&nbsp; for an informal discussion about the role.Interview Date: 11 January 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.<h4>Available documents</h4><ul><li>Rota - Customer Service Supervisor - Hitchin - 37 hours .pdf</li></ul> 





<ul></ul>

Hertfordshire County Council

Customer Service Supervisor - Hitchin

<ul></ul>





Customer Services Manager (RP0160) Starting salary is £55,051pa with progression to £58,445pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 37 hours per week hybrid (3 days in the office) Permanent role About the Role Reporting directly to the Assistant Director (Customer Services &amp; Transformation), you will play a pivotal role in upholding and enhancing the Council’s customer service standards. Central to this role is embedding a First Time Right approach across the organisation, ensuring every customer interaction is efficient, effective, and positive. As the Council’s customer service expert, you will lead by example, setting the tone for customer excellence across the customer service teams and wider organisation. Key Responsibilities Oversee the day-to-day operations of a fast-paced, multi-disciplinary customer service teams serving both council and landlord services. Foster collaboration, efficiency, and a customer-first mindset across departments. Use robust customer contact data to identify service gaps and opportunities for improvement. Design and implement policies and procedures that drive meaningful change and ensure services meet customer demand. About You We’re looking for a dynamic leader who is: Passionate about delivering outstanding customer service. Experienced in managing diverse teams in a fast-paced, front-line environment. Skilled in using data to inform decision-making and service improvements. Innovative, with a track record of implementing new technologies and practices. This role is politically restricted. This role is hybrid. You will be required to attend the office 3 days a week. Why Join Us? This is an exciting opportunity to make a real impact on how the Council delivers services to its community. You’ll be at the forefront of shaping the future of customer service and ensuring we put residents at the heart of what we do. You will have access to the local government benefits such as generous annual leave, national pay award agreements, and the local pension partnership. We offer a wide range of health and wellbeing events as well as a learning and development programme. To see all the benefits of working for Welwyn Hatfield Borough Council, visit our careers website:<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a> Please note that we do not offer sponsorship for employment in the UK. Closing date for applications is 25 January 2026 Remote assessments will be held on 30 January 2026 Face to face interviews will be held on 6 February 2026 Keywords: Welwyn hatfield, customer services, transformation, policies, procedures, customer first, leadership, frontline, data analytics, local government

Welwyn Hatfield Borough Council

Customer Services Manager (RP0160)

<h4>Job summary</h4>We are looking for a Publications Enquiries Officer to join our Journal Office at the House of Lords. This is an exciting opportunity to work in our Printed Paper Office (PPO), which is a ‘front-of-house’ service where you will be responsible for ensuring all necessary printed documents are available to members and staff and responding to customer enquiries. There is also variety in the role as you will also be supporting the Procedural Centre and Conduct teams on a regular basis, giving you exposure and experience in multiple areas.Due to the customer facing aspect of the role, this is an opportunity to work on-site in the Palace of Westminster. This is a fantastic position for someone who likes working in a fast-paced, customer-focused environment and can communicate effectively with multiple stakeholders to advise on wide-ranging enquiries and issues.<h4>Job description</h4>You’ll be accountable for – <ul><li>Acting as a point of contact for members in the PPO, providing professional advice on papers and redirecting queries to other teams where appropriate.</li><li>Following the agreed best methods for organising, prioritising, presenting and distributing papers to members and staff.</li><li>Checking all papers laid before the House for compliance with requirements and triaging and escalating issues as required.</li><li>Liaising with government departments about laying papers, including advising on laying requirements.</li><li>Taking receipt of new papers, completing all associated administrative tasks and ensuring compliance with document registration, filing and archiving processes.</li><li>Supporting resilience across the wider Journal Office by developing new skills and working regularly in other areas at the same grade.</li></ul>For the full list of role duties and responsibilities, please see the attached job description.<h4>Person specification</h4>What we’re looking for –<ul><li>Strong customer service skills including the ability to deal with a range of customers and queries in a front-line role.</li><li>Professionalism including being organised and able to respond to urgent requests and prioritise tasks accordingly.</li><li>Good oral and written communication skills and interpersonal skills.</li><li>Strong team-working skills including the ability to be flexible within a team and take responsibility for ensuring that the office is covered and enquiries are dealt with promptly.</li></ul><h4>Benefits</h4>Alongside your salary of £32,000, House of Lords contributes £9,270 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>What you’ll get in return<ul><li>30 days annual leave (increasing to 35 after one years’ service)</li><li>Generous pension scheme</li><li>Parliamentary health and wellbeing programme</li><li>The opportunity to witness history in the making.</li></ul>The work we do is vital to the House of Lords, and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK parliament. It is independent from and complements the work of the House of Commons to:<ul><li>Make laws</li><li>Check and challenge the actions of the government through questions and debates</li><li>Investigate public policy and provide a forum of independent expertise</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>Please complete your online application by 10.00am on 12th January 2026.If you require any reasonable adjustments during the application process, please contact <a href="mailto:hlrecruitment@parliament.uk" target="_blank">hlrecruitment@parliament.uk</a> or call 020 7219 5973.Job offers are standardly offered at the minimum of the salary range.The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates with diverse characteristics, including different ages, caring responsibilities, disability, gender/sex, gender reassignment/trans, marriage and civil partnership, pregnancy and maternity, race/ethnicity, religion or belief, sexual orientation and socio-economic status. We welcome discussions about flexible working arrangements and reasonable adjustments Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">counter-terrorist check (opens in a new window)</a>. <a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4>This job is broadly open to the following groups:<ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Recruitment Team</li><li>Email : <a href="mailto:hlrecruitment@parliament.uk" target="_blank">hlrecruitment@parliament.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hlrecruitment@parliament.uk" target="_blank">hlrecruitment@parliament.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzU4NjAmdmVyaWZ5PWJmZmY2YjBmMzljODhhZThhYTg3NjFjNjM2MjdjODA2JnJlcXNpZz0xNzY2MjA0NDgzLTRmZDhlZDE1ZDQ5YjBiMTUyZTRiMjZiODdlYTViNzU4YzQwMjFiNzg=" target="_blank">Job Description - Publications Enquiries Officer Opens in new window</a> (docx, 58kB)

Publications Enquiries Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4839/JD_Customer_Services_Manager_2025.pdf" target="_blank">JD_Customer_Services_Manager_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



About the Role
We’re looking for an inspiring Customer Services Manager to join our dynamic organisation and play a pivotal role in shaping the future of customer service across the Liverpool City Region Combined Authority (LCRCA).
As Customer Services Manager, you’ll oversee the day-to-day management and development of our customer service function, including our busy contact centre, comments team, and other administrative customer services. You’ll set clear targets, drive continuous improvement, and ensure every customer interaction meets the highest standards - whether by phone, email, webform, or social media.
You’ll lead and motivate a talented team, championing a culture of excellence, wellbeing, and inclusivity. Your leadership will help us deliver a seamless, joined-up experience for everyone who needs our support.
 What You’ll Do:
<ul>
<li>•Lead a high-volume, multi-channel customer contact service (telephony, digital, social media, complaints, and back-office functions)</li>
<li>•Develop and deliver a customer experience strategy that puts customers at the heart of everything we do</li>
<li>•Use data, customer insight, and feedback to drive service improvements and accessibility</li>
<li>•Proactively set, monitor, and publish service level agreements (SLAs) across all customer channels - taking decisive action to address gaps and ensure every touchpoint consistently meets our published standards.</li>
<li>•Inspire, develop, and support your team, promoting wellbeing and continuous learning</li>
<li>•Oversee resource planning, performance management, and service delivery across multiple sites</li>
<li>•Embed digital innovation and champion new technologies to enhance customer service</li>
<li>•Ensure compliance with relevant legislation and standards (GDPR, PCI DSS, BACS, health &amp; safety)</li>
<li>•Promote equality, diversity, and inclusion in all aspects of service and employment</li>
<li>•Build strong relationships with internal teams and external partners to support service delivery</li>
</ul>
About the person
You’re an experienced customer service leader with a passion for people and process improvement. You thrive in fast-paced environments, are digitally savvy, and have a proven track record of managing multi-channel contact centres. You’re a natural motivator, able to inspire teams and drive positive change.
 Essential Skills &amp; Experience:
<ul>
<li>•Previous experience in a customer service environment, ideally managing a multi-channel contact centre</li>
<li>•Strong understanding of digital customer delivery solutions (social media, live web chat, automated assistance)</li>
<li>•Excellent communication, organisational, and team-working skills</li>
<li>•Ability to motivate and develop staff in a challenging, customer-facing environment</li>
<li>•Experience managing resources across multiple sites and remote locations</li>
<li>•Knowledge of GDPR, data protection, and industry compliance standards</li>
<li>•Commitment to equality, diversity, and inclusion </li>
</ul>
Desirable:
<ul>
<li>•Working towards or holding a Level 5 Management Professional Qualification</li>
<li>•Experience applying health &amp; safety, environmental, and quality management practices </li>
</ul>
Why Join Us?
<ul>
<li>•Be part of a forward-thinking organisation committed to making a real difference for our communities</li>
<li>•Lead a passionate team and shape the future of customer service in the Liverpool City Region</li>
<li>•Enjoy a supportive, inclusive, and flexible working environment</li>
<li>•Access to ongoing learning and development opportunities</li>
</ul>
If you think you match the job description, and our values, then click on the link to apply. 
Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. 
The information you provide in your application will be used for shortlisting. 
1) Previous experience working in a Customer Service environment or customer focussed multi-channel Contact Centre: Demonstrated leadership in a fast-paced, multi-channel customer service environment, consistently delivering high-quality service and driving improvements across all customer touchpoints.
2) Managing and motivating multidiscipline teams across different site locations, including remote working: Proven ability to lead, motivate, and develop diverse teams across multiple locations—ensuring strong performance, engagement, and seamless service delivery regardless of work setting.
3) Experience and knowledge of digital based customer delivery solutions including social media, live web chat and automated virtual assistance: Led the implementation and optimisation of digital customer service solutions, leveraging technology such as social media, live chat, and virtual assistants to enhance accessibility and customer satisfaction.
Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV. 
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.
 Staff benefits 
<ul>
<li>•Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•Flexible and hybrid working</li>
<li>•24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•Automatic enrolment to our Westfield Health Programme</li>
<li>•Corporate discounts at council-owned gyms</li>
<li>•Bike to Work Scheme</li>
<li>•Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.
Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Liverpool City Region Combined Authority

Customer Services Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/4320/MCSO_Deckhand_Job_Description.pdf" target="_blank">MCSO_Deckhand_Job_Description</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



This Role Is About People Not Past Experience
Mersey Ferries is part of the Liverpool City Region’s identity, with a history stretching back more than 800 years. Today, we’re looking firmly to the future — including the arrival of our brand-new vessel, the Royal Daffodil, in 2026.
We are now recruting for a 12 month fixed term vacancy.
We want to hear from people who may never have considered working on the water before.
<ul>
<li>•You don’t need maritime experience.</li>
<li>•You don’t need technical knowledge.</li>
</ul>
What matters to us is your attitude, approach and willingness to learn.
We particularly welcome applications from women, who are currently under-represented in maritime roles.
 Who This Role Is For
This role could be right for you if you:
<ul>
<li>•Enjoy helping people and making them feel welcome</li>
<li>•Like being part of a supportive, close-knit team</li>
<li>•Are comfortable in an active role where no two days are the same</li>
<li>•Can stay calm, friendly and professional in different situations</li>
<li>•Are open to learning new skills in a unique environment</li>
</ul>
You do not need to have worked outdoors, on boats, or in transport before — we will train and support you fully.
 What We’ll Teach You
When you join us, you’ll receive structured, paid training in:
<ul>
<li>•Maritime safety and emergency procedures</li>
<li>•Deck operations and passenger care</li>
<li>•Working confidently and safely on board</li>
</ul>
You’ll be supported by experienced colleagues and never expected to “just know” how things work.
&nbsp; A Workplace Where You Belong
We know people do their best work when they feel supported.
At interview, we’re happy to talk openly about:
<ul>
<li>Training and development</li>
<li>Shift patterns and flexibility</li>
<li>Caring or family responsibilities</li>
<li>How we support wellbeing at work</li>
</ul>
We want you to feel confident that Mersey Ferries is a place where you can thrive. 
Why Join Mersey Ferries?
<ul>
<li>•A welcoming, inclusive team</li>
<li>•A rare chance to work on an iconic service entering a new era</li>
<li>•Clear training and progression opportunities</li>
<li>•Strong support from the Liverpool City Region Combined Authority</li>
</ul>

Open Day 
We’re holding an open day at Pier Head Ferry Terminal on Saturday 10 January from 11:00am.
Come along to meet the team, ask questions, and find out what the roles are really like. There is no pressure and no requirement to apply on the day; it’s simply a chance to chat and learn more.
In the meantime, please do not hesitate to get in touch or come down and have a look around. 
If you believe you match the job description and share our values, please click the link to apply.
When completing your application, please provide clear examples and evidence demonstrating how you meet the key essential criteria listed below. The information you provide will be used for shortlisting.
&nbsp;Key essential criteria:
1) A positive, customer-focused approach and the ability to communicate effectively with a wide range of people
&nbsp;2) Evidence of working well as part of a team and supporting others to achieve shared goals
&nbsp;3) Willingness to learn, follow instructions and work safely in a practical, operational environment
Please also highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits 
<ul>
<li>•Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•Automatic enrolment to our Westfield Health Programme</li>
<li>•Corporate discounts at council-owned gyms</li>
<li>•Bike to Work Scheme</li>
<li>•Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.
&nbsp;Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
&nbsp;Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
&nbsp;The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

MSCO Deckhand

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3043/APPROVED_BCN_Staff_Benefits_-_January_2023__TOV_.pdf" target="_blank">APPROVED_BCN_Staff_Benefits_-_January_2023__TOV_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5304/Services_support_assistant__job_description_-_January_2026.pdf" target="_blank">Services_support_assistant__job_description_-_January_2026</a></li>
</ul>





About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.&nbsp;
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it.&nbsp;Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.&nbsp;&nbsp;
About the role
You’ll ensure service enquiries are handled sensitively and efficiently, demonstrating excellent customer care skills via telephone, email and occasionally face to face. You’ll play a pivotal role in ensuring the smooth running of services includes Moving Forward courses, Living with Secondary Breast Cancer and Younger Women Together.
About you
You’re enthusiastic, proactive and committed to providing excellent customer service. An experienced administrator, you’ll be organised and methodical as well as possessing excellent working knowledge of IT systems, including working with databases.
Friendly and approachable, you’ll be able to quickly build effective connections with new people and have a sensitive approach and understanding of confidentiality appropriate for working with vulnerable people.
Job description and benefits
Please download the job description and our attractive benefits package.&nbsp;&nbsp;
Primary location of role and hybrid working
This role is primarily based in our Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home. &nbsp;&nbsp;
When applying
We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.If you’ve any immediate questions please email <a href="mailto:Recruitment@breastcancernow.org" target="_blank">Recruitment@breastcancernow.org</a>
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 19 January 2026 9 am
Interview date Week commencing 26 January 2026
We reserve the right to close this advert early subject to volume of applicants. Therefore, if you are interested, please submit your application as early as possible.

15 Customer Service Full time Jobs