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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8768/Recruitment_pack_generic_April_2025.pdf" target="_blank">Recruitment_pack_generic_April_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8770/COA_JD_and_PS.pdf" target="_blank">COA_JD_and_PS</a></li>
</ul>

Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2hrs to complete&nbsp;but we have prepared some guidelines to help you with the application as it’s such an important part of the process.
&nbsp;&nbsp;<a href="https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form" target="_blank">https://www.elmbridge.gov.uk/blogs/2022/how-ace-local-authority-application-form</a>
To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.



Customer Operations Adviser
12-month fixed term contract
ost number: PRN000373
Grade: S4-S6 Bar 25
Starting Salary £30,032
Do you have effective customer service skills, a professional telephone manner and accurate admin skills? 
Are you energetic and self-motivated?
Are you looking to grow in your next career move?
Well, in your new role as a customer operations adviser working with us, you will enjoy working in a close-knit team to deliver and maintain the highest levels of customer satisfaction.
You will be assisting customers with access and information across a wide range of council services.
Your hours of work will be Monday- Thursday 8.45-5pm, Friday until 4.45pm, based at our office in Esher. Home working is also available.&nbsp; You will receive all the training you need to succeed.
If you’re interested in a career with the council, this is a great way to progress.&nbsp; We will invest in your learning and development to help you achieve your goals. Other benefits include:
<ul>
<li>23 days holiday</li>
<li>Free car parking</li>
<li>Home working</li>
<li>Cycle to work scheme</li>
<li>Annual health check</li>
<li>Contributory local government pension scheme</li>
</ul>
For more information about the role please contact Grace Fry, Customer Operations Manager: <a href="mailto:gfry@elmbridge.gov.uk" target="_blank">gfry@elmbridge.gov.uk</a>
Closing Date: 01 August 2025
Interviews: W.C 11th &amp; 18th August

Elmbridge Borough Council

Customer Operations Adviser

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<h2>Job introduction</h2>
We are looking for an experienced House and Event&nbsp;Manager to join our busy Operations&nbsp;team and manage multiple events at The Brighton Centre
The post of House and Event Manager will be required to manage events at the Venue, ensuring all client event detail, timelines and logistics are correctly interpreted, disseminated and adhered to and a customer-focused service is maintained at all times during the Venue’s annual events programme; amounting to 255 occupied event days, welcoming 250,000 leisure customers, 50,000 conference delegates and managing 125 client accounts.
 Interview date: (TBC)
For an informal discussion, please contact (Don Hurley) - (Operations Manager) <a href="mailto:Don.Hurley@brighton-hove.gov.uk" target="_blank">Don.Hurley@brighton-hove.gov.uk</a>
<h2>About the role</h2>The Brighton Centre is an internationally known venue of considerable scale; it hosts conferences, events, exhibitions, meetings, festivals and concerts with a capacity of up to 5,500. The Brighton Centre sells in the region of 250,000 tickets per annum for its live entertainment programme consisting of approximately 90 live performances and holds on average 20 major conventions per year, amounting to a combined total of approximately 255 occupied event days per annum. This contributes to an annual economic impact to the City of Brighton &amp; Hove of circa £1bn per annum, contributing to 18,000 jobs in the local areaThe post holder will ensure that the Venue is always presented to the highest standards and remains compliant to best working practice during non-event days, providing management of all working personnel, contractors, and crew.Working within an ever changing business environment, the post-holder needs to possess a strong quality driven customer focus, combined with a demonstrable ability to plan and monitor complex business change in an uncertain environment whilst managing events on site and processing large amounts of information on a daily basis. Alongside this, the post-holder will be managing multiple accounts, all with different desired outcomes and each with the potential to bring in large amounts of revenue to the Tourism &amp; Venues Section. Attention to detail and understanding diverse needs is vital, with the ability to read situations quickly and think globally, understanding the impacts of each decision made on other areas of the business. Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.As part of your application, you will need to upload your Application Form and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/application-form-guidance" target="_blank">Application Form guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/supporting-statement-guidance" target="_blank">Supporting statement guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.<h2>Additional information</h2>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.&nbsp;Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.For more information about our values and the benefits of working at the council, visit&nbsp;<a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a><h2>Company information</h2>Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a>

Brighton & Hove City Council

House & Events Manager

<h4> Location </h4> Force Headquarters <h4> Business Area </h4> Criminal Justice <h4> Department </h4> JF - Road Safety <h4> Rank </h4> N/A <h4> Grade </h4> 3 <h4>Salary</h4>£26,106 - £29,109<h4> Part/Full Time </h4> Full Time <h4> Hours per Week </h4> 37 <h4> Additional Working Conditions </h4> Flexi-time <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> RV <h4> Description </h4>Provide exceptional customer service in support of safer roads.Join the Road Safety Unit as a Customer Care Advisor where you will respond to queries from internal and external customers relating to roles carried out by the team and use your expertise to offer advice and guidance through multiple channels.What you’ll be doing<ul><li>Manage information held on computer systems regarding camera offences.</li><li>Address queries from a range of customers including confrontational and sensitive matters.</li><li>Conduct initial investigations into related offences produced from notices issued.</li></ul>The must haves<ul><li>Previous work using windows computer systems to record and evaluate data accurately.</li><li>Decision-making skills and using initiative to resolve issues.</li><li>Excellent customer services skills and supporting others as an effective team member.</li></ul>What’s in it for you? At Leicestershire Police, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of <a href="https://www.leics.police.uk/police-forces/leicestershire-police/areas/leicestershire-force-content/careers/join-us/benefits/" target="_blank">reward and benefits</a> available to all our employees.What’s next Please click APPLY to complete your application, telling us how you meet the essential and desirable criteria by showcasing your skills and experience.To support you with your application we’ve provided some <a href="https://sway.office.com/f7vdBgaEUUPYS6db?ref=Link&amp;loc=mysways" target="_blank">guidance linked here.</a><ul><li>Vacancy closes 24th July 2025 at 23:55.</li></ul>Who we areAt Leicestershire Police it’s not just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional and support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Leicestershire. To find out more about Leicestershire Police and understand how you can make a difference visit our <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.leics.police.uk%2Fpolice-forces%2Fleicestershire-police%2Fareas%2Fleicestershire-force-content%2Fcareers%2Fjoin-us%2F&amp;data=05%7C01%7Ctracey.taylor%40derbyshire.police.uk%7C552306a7e148456ee05808db4563af05%7Cae0a022d630d4396b8fb58db3061b91b%7C0%7C0%7C638180066709949086%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=WrJK837kWkBvjqcRGmDAGsgWQILWHURElXfkJqhoi0o%3D&amp;reserved=0" target="_blank">careers website</a>.We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.<h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/xf-5450b2e6ea94/candidate/download_file_opp/8680/56782/1/0/36d61596b7219a3254c5728a800d1a2e78d87563" target="_blank"> Customer Care Advisor.pdf – 263KB </a> 





<ul></ul>

Customer Care Advisor - Road Safety Unit

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8561/Parking_Support_Manager_-_Person_Spec_0425.doc" target="_blank">Parking_Support_Manager_-_Person_Spec_0425</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8562/Parking_Support_Manager_Job_description_-_April_2025.docx" target="_blank">Parking_Support_Manager_Job_description_-_April_2025</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



In this role you will enable and manage a high-quality customer support service to the public covering a number of parking related issues. You will also support professional and technical officers from the parking team. You will need to undertake a wide range of clerical and administrative tasks including some guided legal processes and financial processing using various IT based systems.
Your main responsibilities will include answering telephone and online enquiries, entering data into IT systems, preparing service requests including parking permits and parking challenges, liaising with established software solution providers, liaison with Enforcement Agents and the day-to-day management of a small team.
Educated to at least GCSE standard or equivalent, you will have excellent communication skills complemented by office experience in a customer service environment. It is essential that you are accurate, well organised, and have a customer orientated and flexible approach to work.
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Tonbridge and Malling Borough Council - Working for Us </a>
Closing date for applications: Sunday 03 August 2025
Interview date: week commencing Monday 11 August 2025.&nbsp;
For an informal discussion about this role, please contact Andy Bracey, Parking Manager at <a href="mailto:andy.bracey@tmbc.gov.uk" target="_blank">andy.bracey@tmbc.gov.uk</a>.&nbsp;

Tonbridge & Malling Borough Council

Parking Support Manager

<h4>What You'll Be Doing</h4>Are you passionate about creating outstanding customer experiences? Are you ready to shape the future of leisure services and make a real difference in your community?Southwark Council is offering an exciting opportunity to be part of our brand-new leisure service, empowering residents to lead healthier, happier lives. We’re looking for a dynamic and enthusiastic Customer Service Manager to lead the way at The Castle Leisure Centre.As Customer Service Manager, you’ll be at the heart of our mission to deliver exceptional experiences for every visitor. You’ll inspire and lead a dedicated team, ensuring seamless service and making every interaction count.Your key responsibilities will include:<ul><li>Motivating, mentoring, and managing a dynamic team with excellent communication and collaboration skills.</li><li>Creating innovative ways to enhance customer satisfaction and loyalty.</li><li>Resolving customer queries and complaints across multiple platforms with professionalism and care.</li><li>Collaborating with other managers to improve services and identify opportunities for growth.</li><li>Driving positive change and promoting a proactive, customer-first culture.</li></ul><h4>What We're Looking For</h4>We’re looking for someone who thrives in a fast-paced, customer-focused environment. You’ll bring:<ul><li>A Customer Service Level 2 qualification (or equivalent experience).</li><li>Proven experience in delivering exceptional customer service and managing teams in a customer-facing role.</li><li>A track record of achieving and exceeding targets.</li><li>Strong skills in using CRM systems to manage and forecast effectively.</li><li>A passion for resolving customer issues and identifying innovative solutions.</li><li>An enthusiasm for leisure services, with a commitment to promoting healthy lifestyles and reducing health inequalities across the borough.</li></ul><h4>Additional Information</h4>Closing date: Monday 21 July 2025Interview date: W/C 28 July 2025Southwark Leisure Services operates across several sites, seven days a week from early morning to late night. There is a requirement for the post holder on occasions, to work outside normal office hours and at different venues to meet the needs of the service.<ul><li>Job Type: Permanent, Full Time, 36 hours a week.</li><li>Some weekend and evening work will be required to meet service needs.</li><li>Southwark Council is committed to equality, diversity, and inclusion.</li></ul>Benefits and more information:In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our <a href="https://jobs.southwark.gov.uk/why-us/" target="_blank">Staff Benefits</a> page.Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2548520&amp;ptId=105619" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





<ul></ul>

Southwark Council

Customer Service Manager

Job Title: Customer Interaction Officer Starting Salary: £30,559 progressing to £33,366 per annum (pro rata for part time) – pay award pending Hours: 37.0 Location: Stevenage with hybrid working Contract Type: Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>We are currently seeking a Customer Interaction Officer to join our Customer Interaction Team. This role offers an exciting opportunity to handle highway enquiries in a challenging yet rewarding environment. We are looking for a highly motivated and enthusiastic individual to become part of our dynamic team.<h4>About the role</h4>The position involves managing Complaints from the public and elected officials in a fast-paced setting. The successful candidate will need to effectively manage their time and prioritise tasks.Most Complaints are handled via email, so strong writing skills tailored to different audiences and attention to detail are essential. Our team handles over 2000 cases monthly, requiring logging, chasing, and responding as needed.Each of these cases need to be thoroughly investigated using our various systems. We aim to respond to as many as we can ourselves so you would be expected to learn the highways knowledge and systems to a high level to do this.This role allows you to make a significant impact on the highway service by investigating and responding to various complaints. We encourage a proactive approach to service improvement, which is a key aspect of this position. Covering all aspects of highways, this role provides ample opportunities for learning and growth within the service.<h4>About you</h4>Essential:<ul><li>Proven track record of delivering excellent customer service.</li><li>Previous experience of working to a high standard within agreed KPIs</li><li>Strong interpersonal skills</li><li>Team working</li><li>Excellent communication skills</li><li>Competent in working with Microsoft packages including Word, Teams, Outlook and Excel</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS8 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contact <a href="mailto:joe.moir@hertfordshire.gov.uk" target="_blank">joe.moir@hertfordshire.gov.uk</a> or <a href="mailto:magdalena.lennox@hertfordshire.gov.uk" target="_blank">magdalena.lennox@hertfordshire.gov.uk</a>&nbsp;for an informal discussion about the role.Interview Date: w/c 28th July 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Hertfordshire County Council

Customer Interaction Officer

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Apprentice Customer Services AssistantFixed Term, Full Time£14,567 per annum rising to £23,557 per annum on the second yearLocation: HarlowWorking Style: <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank">Fixed-base worker</a>Closing Date:14th July 2025About Us: Are you ready to take the first step into a rewarding career in Customer Services? Would you like to work within a friendly and supportive team who values your growth and development? Our Library team at Harlow are now recruiting for a confident, organised and enthusiastic individual, with a passion in providing excellent customer service to join their team as a Customer Services Apprentice. With comprehensive support throughout the apprenticeship leading to a nationally recognised qualification, this could be the perfect opportunity to kickstart your career! Please note that this role will require you to work on site and will include some weekend working. The estimated start date for this role will be mid August 2025. Benefits: <ul>
<li>Healthy work life balance. </li>
<li>Wide range of learning and development opportunities. </li>
<li>IT equipment and home-working equipment supplied. </li>
<li>26 days annual leave + bank holidays + choice to buy extra. </li>
<li>Generous Local Government Salary related pension scheme. </li>
<li>Access to hundreds of discounts and benefits through Essex Rewards. </li>
<li>Access to our health and wellbeing support platform with LifeWorks. </li>
<li>Up to 4 days per year Volunteering leave. </li>
<li>Complete a <a href="https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1" target="_blank"> Level 2 Customer Service Practitioner Apprenticeship </a> to earn a nationally recognised qualification. </li>
</ul> Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here <a href="https://www.workingforessex.com/working-here/pay-reward/" target="_blank"> pay and reward </a> . What our Apprentice's say: "My apprenticeship experience has been a really valuable way to learn real life skills whilst engaging in a real work environment. There is so much variety to the work and no day is the same. I was initially sceptical about taking on an apprenticeship, but I feel they are the future of getting into work." "I love the apprenticeship process as you're getting paid as you learn. I have been able to make good connections with other employees and really good relationships throughout my journey so far. It's a great starting point to anyone who hasn't got a clear idea of what work they would like to pursue. Also, the apprenticeship allowed me to try multiple different types of jobs when opportunities came up, so I was able to see what I liked, and I was good at." The Role: As an Apprentice Customer Services Assistant, you will provide a high level of customer service, working with a wide range of customers, volunteers, stakeholders and partners. The role will involve welcoming and interacting with customers and identifying their individual needs. As an Apprentice, you will actively seek to meet those needs, providing a quality service which enables customers to make full use of the facilities available. This position will predominantly be based in Harlow Library, with the occasional need to travel to another library. About You: You will: <ul>
<li>Have a good level of computer literacy with MS office and the ability to learn and operate in-house systems and processes quickly. </li>
<li>Be able to work with a high level of speed and accuracy including experience of handling confidential and sensitive information. </li>
<li>Be able to communicate confidently and tailor your communication to meet the needs of the audience. </li>
<li>Be able to use your own initiative and work effectively as part of a team to resolve problems and meet desired outcomes. </li>
<li>Have an awareness of the services which public libraries, registration and the coroners service currently offer to customers. </li>
<li>Be able to understand the need to deliver a service which has our customers as the focus of activities. Therefore, experience working in a busy, customer facing environment would be an advantage. </li>
</ul> Essential Requirements for the role: <ul>
<li>You will need to be 16 years of age at the start of the apprenticeship. </li>
<li>You will need to have the right to work and study in England. </li>
<li>You will have been ordinarily resident in the UK or EEA for three years before the apprenticeship start date. </li>
<li>You cannot have previously completed a qualification that is Level 2 or above in field that is related to Customer Services. </li>
<li>As apprentices have employed status you must have the right to permanently live, work and study in the UK. Apprenticeships are not covered by student visas. </li>
</ul> Please note that we must be provided with your education certificates at the final stage of the recruitment process. If you have international equivalent qualifications a NARIC Statement of Comparability must be provided. If you do not already hold one you can purchase online - you can find more information here <a href="https://enic.org.uk/Qualifications/SOC/Default.aspx" target="_blank"> Statement of Comparability (enic.org.uk). </a> What will you be doing? <ul>
<li>Understand the needs of customers and deliver the best possible outcomes through excellent customer service. </li>
<li>Provide support and training to customers using information communications technology (ICT) equipment and software. </li>
<li>Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion. </li>
<li>Oversee and provide customers with guidance in the use of self-service equipment. </li>
<li>Comply with the individual responsibilities for Health Safety &amp; Welfare in the workplace, including ensuring safeguarding children, in accordance with work role. </li>
<li>Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities. </li>
<li>Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation. </li>
<li>Contribute to the compilation of statistical returns, and any other general administrative duties. </li>
<li>Responsible for locking and unlocking, as necessary, acting as keyholder. </li>
<li>Specific individual and shared targets and objectives are defined annually within the performance management framework. </li>
</ul> Why Essex? To read more about us please visit: <a href="https://workingforessex.com/role/climate-environment-and-customer-services" target="_blank"> Climate, Environment and Customer Services - Working for Essex </a> <a href="https://workingforessex.com/working-here/entry-to-work" target="_blank"> Entry to work - Working for Essex </a> As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in <a href="https://www.essex.gov.uk/about-council/plans-and-strategies/our-vision-essex/everyones-essex" target="_blank"> Everyone's Essex </a> . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the <a href="https://www.gov.uk/government/publications/the-7-principles-of-public-life/the-7-principles-of-public-life--2" target="_blank"> Nolan principles </a> , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. How to apply: Start your journey within the Essex Libraries Team by clicking the APPLY button now! If you are interested in finding out more about this role or require further information, we would love to hear from you. Please email: <a> work.placements@essex.gov.uk </a> . As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href="https://www.gov.uk/dbs-update-service" target="_blank"> https://www.gov.uk/dbs-update-service </a> . Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join <a href="https://essex.talentpool.com/sign-up?utm_source=Cornerstone&amp;utm_medium=Advert&amp;utm_content=Job_Advert" target="_blank"> The Essex Talent Community </a> . Additional Information: If you have queries on this role or require anything further, please email <a> work.placements@essex.gov.uk </a> Follow us on <a href="https://www.facebook.com/essexcountycouncil" target="_blank"> Facebook </a> , <a href="https://twitter.com/essex_cc" target="_blank">X</a>, <a href="https://www.instagram.com/essex_cc" target="_blank"> Instagram </a> and <a href="https://www.linkedin.com/company/essex-county-council/" target="_blank"> LinkedIn </a> . Further details can be found on our <a href="https://www.workingforessex.com/" target="_blank"> careers page </a> . Downloads <a href="https://www.workingforessex.com/working-here/pay-reward" target="_blank"> Pay and Reward </a> <a href="https://www.workingforessex.com/working-here/our-ways-of-working" target="_blank"> Our Ways of Working </a> <a href="https://www.workingforessex.com/about-us" target="_blank"> About Us </a> <a href="https://www.workingforessex.com/organisational-behaviours" target="_blank"> Organisation Behaviours </a>

Apprentice Customer Services Assistant

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Senior Customers Services Officer x2 
Full time - 36 hours 
Salary £31,524 - £33,912 
We are the first point of contact for most of our customers. Our aim is to provide excellent, customer focused and professional people into our Centre. 
We are looking for energetic and ambitious candidate for a Senior Customer Services Officer position within our Customer Operations Team. This post is primarily for our Housing Advisory Telephone Service dealing with calls regarding Homelessness, Temporary Accommodation Enquiries, Repairs, Rent and liaising with the back office. The successful candidate will also assist with covering the General Enquiries Line and working on Webchat (Online services and Social Media) so this will help if you have experience with council services. 
The candidate must also be comfortable with dealing with challenging calls and be able to navigate our web pages and have understanding and awareness of how to deal with complex enquiries. The candidate will also be assisting with supporting and training new members of staff. 
The successful candidate will assist the Team Managers with offering advice and support at meetings to ensure smooth customer journey. 
To be successful, we require that you match the following criteria. 
 
 - Ready to work between the hours of 9am -5.12pm Monday to Friday. 
 - Work at the Civic Centre twice a week (but may need to do more days if required) and working from home. 
 - Be able to give clear and concise information about our council services. 
 - Have a positive attitude toward customers. 
 - Will go the extra mile to help our customers and listen to their needs. 
 
Enfield council is an equal opportunities and inclusive employer and so we welcome applications from all sections of community and guarantee interviews for people with disabilities who match the essential criteria. 
In return we offer a competitive salary and benefits as well as structured career progression within the group and the council as a whole. 
The role is subject to a probation period. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest, and respectful, take responsibility and listen and learn. 
If you value these Behaviours too, we’d love to hear from you. 
Contact Details - 
If you would like to know more about the role, please contact Michelle Simmons on 02081321300 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email <a href="mailto:farida.uddin@enfield.gov.uk" target="_blank">farida.uddin@enfield.gov.uk</a> 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Senior Customer Service Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6833/Customer_Services_Advisor_JD_Jan2025.doc" target="_blank">Customer_Services_Advisor_JD_Jan2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6834/Customer_Services_Advisor_PS_Jan25.doc" target="_blank">Customer_Services_Advisor_PS_Jan25</a></li>
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Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



We currently have an exciting opportunity for a Customer Services Advisor to join our team based at Tonbridge Castle.&nbsp;
Reporting to the Tonbridge Castle, Events &amp; Customer Services Manager, you will undertake a customer facing role supporting our telephony service to residents providing excellent multi skilled customer service across all access channels as well as Tonbridge Tourist Information Centre, Castle Attraction and Conference Centre.
Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service. &nbsp;You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.
There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. &nbsp;In return we will give you excellent ongoing training and support.
This is a part time vacancy, and our offices are open seven days a week.&nbsp;
Weekend and bank holiday rotation Approx 1 in 5
Monday 7.5hrs – 9am to 5pm (30min lunch)
Tuesday 7.5hrs – 9am to 5pm (30min lunch)
Wednesday – 9am to 3.45pm (30min lunch)
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;
<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Tonbridge and Malling Borough Council - Working for Us </a>
For an informal discussion about this role, please contact Laura French on 01732 876271 (direct candidates only, strictly no agencies)

Customer Services Advisor (Part Time)

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Repairs Administrator (P01822) Fixed Term Contract(12months)Starting salary £27,544pa with potential progression to £29,383pa on achieving designated skills and experience37hours per week(08.45am to 17:15 Monday to Thursday &amp; 16:45pm on Friday)We are looking for a Repairs Administrator to join our small and friendly team within Housing Repairs Contact Centre Team to provide outstanding customer service to our tenants and leaseholders.We are looking for someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.You will be working closely with our long-term partnering contractors – Morgan Sindall to maximise customer satisfaction and achieve value for money. Working with colleagues and contractors to ensure delivery of a first-class responsive repairs service.Your main focus will be dealing with customer calls and emails within a fast-paced environment covering responsive repairs, planned works and other housing related services.You will deliver a comprehensive, caring, sympathetic and understanding approach especially when dealing with vulnerable customers.Customer service experience is essential, providing exceptional commitment for the Tenants, Leaseholders and customers of Welwyn Hatfield Borough Council. You will need to be able to work on your own initiative, prioritising work, making appointments with customers for property inspections and ensuring all administrative duties are completed to a high standard.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.Closing datefor applications is 13 July 2025.Remote assessments will be held on 18 July 2025.Interviews will be held on 31 July 2025.

11 Customer Service Full time Jobs