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Title: Resolution Officer - Maintenance Services
Contract Type: Permanent and FTCs available, Full time, 35 hours per week
Salary: £32,881 per annum (London weighted salary) or £28,886 per annum (Regional salary) dependant on experience
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile (mixture of home and office)

Closing Date: Wednesday 3rd&nbsp;September at 9am
Interview Date: assessment centres will take place on Tuesday 9th&nbsp;September
<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a>&nbsp;include:&nbsp;&nbsp;Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)
<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAL8hehurlNDQMi+NxALKCQNcbqDEfszVo1ORNyRdFHPTat7ZujrvwtrRqz/mc7V0B" target="_blank">Role Profile - Resolution Officer.pdf</a>
Join our Customer Resolution Team at L&amp;Q:
Our customers are the most important part of our business and as a member of the Customer Resolution team, it is vital that you have the passion as a Customer Service professional to deliver excellence to both internal and external customers - every time.
This is a fantastic position within the heart of the Direct Maintenance Team and the successful applicant will have an opportunity to play a part in delivering an exciting service to our residents.&nbsp;

Your impact in the role:
The role will involve taking the lead in managing complaint&nbsp;cases&nbsp;about the work our Maintenance Technicians and Subcontractors perform in our resident’s homes&nbsp;as well as our communal areas. You will act as the ‘voice and face’ of the Trust, so demonstrable experience in delivering customer-focused services in a demanding public-facing environment is essential.&nbsp; &nbsp; This is a role where you can truly support our residents and show your passion to go above and beyond. In this role you will be surrounded by a supportive department who have&nbsp;a strong team&nbsp;ethos. You will have control over your own caseload and&nbsp;be responsible for&nbsp;orchestrating a positive outcome for our customers.&nbsp;
You will have excellent written and verbal communication skills&nbsp;in order to&nbsp;deal with the various issues our diverse resident base will have. Therefore, it is essential that&nbsp;you’ve&nbsp;had experience in a customer service role and preferably with complaint handling.
You will work collaboratively with other departments across the Trust to ensure effective and efficient delivery of services to our customers, so highly developed relationship management or stakeholder engagement skills are essential to perform well in this role.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Managing and owning a caseload of complaints relating to maintenance works. Volumes may vary but you can expect at least 3-5 new complaints per day, and you may have 50 or more ongoing complaints to manage at any&nbsp;time&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conducting thorough impartial investigations&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working within response deadlines and adhering to team SLA’s/ KPI’s&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Liaising with customers and internal departments via phone, Microsoft teams and email&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Challenging decisions of internal departments&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Calculating compensation in line with company procedures&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintaining high quality records and notes on the system&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Being conversant with the Housing Ombudsman code and ensuring that complaint handling and decisions are in line with the&nbsp;code&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Feeding back the cause of complaints to prevent&nbsp;recurrence&nbsp;
&nbsp;What you'll bring:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Able to work in a fast-paced and&nbsp;high-pressured&nbsp;environment&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills, verbal and written
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent organisational skills&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Versatile and resilient&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Inquisitive and strong&nbsp;problem-solving&nbsp;skills&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Great customer service with strong empathy&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong time management and ability to work to deadlines&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Self-starter with strong initiative&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Able to work within a team and work collaboratively with internal and external&nbsp;stakeholders&nbsp;
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.

About L&amp;Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate&nbsp;<a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.
L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.&nbsp;&nbsp;We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.&nbsp;&nbsp;Click&nbsp;<a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a>&nbsp;to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email&nbsp;<a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>
At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click&nbsp;<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a>&nbsp;to find out more about L&amp;Q and why you should join us!

London and Quadrant Housing Trust

Customer Resolution Officer

<ul></ul>





Customer Services Champion Contact Centre Customer Services&nbsp; Full time 36hrs 1 year fixed term Grade 5 - £35,520 - £38,739&nbsp; About Us The Customer Services Contact Centre provides a wide range of Council services across a variety of channels. Our aim is to deliver excellent customer service, resulting in high customer satisfaction and a positive experience for all service users and we work closely with other departments to create positive outcomes for the residents of Havering. About the job If you have proven customer service skills, can communicate clearly and effectively and have experience of working in a busy contact centre, we would like to hear from you.&nbsp; In addition, you must have the ability to work well in a busy team environment and be able to demonstrate excellent grammar, numerical and I.T. skills.&nbsp; Also essential is experience in dealing with a diverse customer range and extensive experience of dealing with enquiries including those related to regulatory, statutory and/or legally based disciplines.&nbsp; You will receive and handle enquiries relating to Council Tax and Benefits, therefore a detailed knowledge of both services is essential. This contact will be through a variety of access channels including but not limited to telephone, web and face to face, aiming to achieve first contact resolution for the customer. We promote a hybrid model of working for our Contact Centre staff. In this role, the successful candidate will be required to work from our town hall campus on a regular basis, working in the Appointment Centre and Town Hall reception supporting the various customer channels including, online, telephony and face to face. About you: Experience will be required in the handling and accurate resolution of enquiries and service requests, including data processing and problem solving, all by using initiative, judgement and discretion.&nbsp; You will be part of a large group and therefore need to work well with others in a team environment.&nbsp; You will be required to build strong links to our service providers and have the opportunity to take part in other service areas when appropriate. You will also be required to support the other members of the team as required. &nbsp;Experience of working as part a Contact Centre environment is essential, as is a detailed working knowledge of Council Tax and Benefits. Applicants must be experienced in using multiple software systems for processing business tasks and information and the handling of financial information. In particular, the use of the Capita Academy, NEC, Civica/Civica PCI, QMatic, is essential. Please view Job Profile&nbsp;here For an informal discussion about the post, please contact&nbsp;<a href="mailto:Sharon.Basford@havering.gov.uk" target="_blank">Sharon.Basford@havering.gov.uk</a> or&nbsp;<a href="mailto:Mary.OConnell@havering.gov.uk" target="_blank">Mary.OConnell@havering.gov.uk</a> The closing date for the receipt of applications is 3^rd September 2025, however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful.&nbsp; Tests and interviews will be carried out during September.&nbsp; Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770. Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to&nbsp;Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

London Borough of Havering

Customer Services Champion

<h2>About us</h2>Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough<h2>About the job</h2>Salary: £7.55 per hour Hours per week: 37 Contract type: ApprenticeshipKick-start your career in public service! Luton Council is offering an exciting opportunity for a motivated and customer-focused individual to join our Community Choices team as a Customer Service Advisor Apprentice.This role is perfect for someone looking to develop professional skills in customer service, administration, and community engagement — all while gaining a recognised qualification and making a difference in people’s lives.What you’ll be doing:As our Customer Service Advisor Apprentice, you will:<ul><li>Be the first point of contact for people visiting or contacting our service via reception, email or telephone.</li><li>Provide administrative support to the Community Choices management team — including photocopying, filing, emailing, and printing support plans.</li><li>Assist in producing key documents such as questionnaires, letters, and newsletters.</li><li>Help monitor service quality and satisfaction through data entry and reporting.</li><li>Support Team Leaders in arranging and coordinating meetings for the people we support.</li><li>Take accurate meeting notes, communicate relevant information to staff and carers, and help maintain up-to-date client and staff records.</li><li>Attend team meetings and training to develop your skills and knowledge within the role.</li></ul>Please note this role does not attract sponsorship.<h2>About you</h2>You are someone who brings a positive attitude, a willingness to learn, and a commitment to delivering excellent customer service. You have some experience in establishing facts and solving problems, and you're confident in providing advice and handling enquiries from members of the public both face to face and over the phone, always in a polite and professional manner.You are able to quickly learn and apply new procedures, and you're comfortable using Microsoft Word, Excel, and other Windows-based applications. You have accurate keyboard skills and are capable of carrying out general administrative tasks such as photocopying, scanning, filing, printing, and producing clear, concise meeting notes.With strong numeracy skills, you're confident in carrying out basic calculations (adding, subtracting, multiplying, dividing), and you can work both independently and as part of a team. Your spoken and written English is of a high standard, enabling you to communicate effectively in a range of situations.You understand the importance of equality and are aware of how discrimination can affect service delivery and the people you support. You're either already qualified in English and Maths at GCSE level or are willing to work towards these qualifications as part of your apprenticeship.You are reliable, flexible, and able to adapt your working hours to meet service demands, such as during busy periods at the end of the day. You have lived in the UK for the past three years and are able to travel across the Borough when required.Most importantly, you are committed to undertaking the relevant apprenticeship training and developing your skills to contribute positively to the Community Choices team at Luton Council.To be eligible, applicants must have resided in the EEA, Switzerland, Gibraltar or the UK for at least the previous 3 years before the start of the apprenticeship.<h2>Application process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received.<h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons including access to discounts on top UK retailers and local retailers&nbsp; - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1607048&amp;ptId=11708" target="_blank">download: Customer Service Apprentice july25.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1607049&amp;ptId=11708" target="_blank">download: Luton_Values_Flyer.pdf</a></li></ul>





<ul></ul>

Luton Borough Council

Customer Service Advisor Apprentice

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Salary: NJC 8 - 17 £25,992 - £30,060 + well-being cash plan + pension scheme (LGPS) + additional Lift Schools benefits Hours: Full Time, 37 hours per week Contract: Permanent Start date: ASAP We are looking for a Leisure Centre Duty Manager Are you passionate about delivering exceptional customer service in a dynamic leisure environment? Do you thrive in a leadership role where no two days are the same? Leon Leisure, part of Lift Schools, is looking for a dedicated and proactive Leisure Centre Duty Manager to join our team and help provide outstanding leisure facilities and experiences for our community. About the Role As a Duty Manager, you will play a key role in the day-to-day operations of our leisure centre, ensuring a safe, welcoming, and high-quality experience for all users. You will lead by example, support staff development, and contribute to the continuous improvement of services and programmes at Leon Leisure. This is more than a leisure job - it's an opportunity to support community wellbeing while contributing to Lift Schools' mission of providing an excellent education for every child, in every classroom, every day. Key Responsibilities<ul>
<li>Lead and support leisure centre staff to deliver exceptional customer service.</li>
<li>Ensure compliance with all Health &amp; Safety legislation and leisure industry standards.</li>
<li>Assist with staff recruitment, training, and rota planning.</li>
<li>Promote and support a diverse programme of sports and leisure activities.</li>
<li>Act as a keyholder, providing building security and emergency call-out support.</li>
<li>Handle customer enquiries and feedback professionally and proactively.</li>
</ul> What We're Looking For<ul>
<li>A confident, reliable leader with experience in a leisure or customer service environment.</li>
<li>An NPLQ holder with strong knowledge of poolside safety and operations.</li>
<li>Someone with a passion for community engagement and a commitment to health and wellbeing.</li>
<li>A team player who is flexible, resilient, and solutions-focused.</li>
</ul> About Leon Leisure Centre At the heart of our community, on the site of Sir Herbert Leon Academy, Leon Leisure Centre offers top-tier fitness and sports facilities, including a swimming pool, gym, multi-purpose sports hall, 3G Astro-turf, and grass pitches. Everything you need to stay active, fit, and healthy! Who is Lift Schools? We're a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they've ever had. We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation. We offer you:<ul>
<li>
Comprehensive training: Access a wide range of developmental training to boost your career.</li>
<li>
Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.</li>
<li>
Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.</li>
</ul> Ready to apply? Get in touch here. We can't wait to hear from you.Closing date: 7th September We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application. Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered. We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Duty Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2344/Repairs_Support_Officer_Role_Profile_-_2025_Secondment_cover_002_.docx" target="_blank">Repairs_Support_Officer_Role_Profile_-_2025_Secondment_cover_002_</a></li>
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At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be&nbsp;that difference.
Overall Job Purpose:
The Repairs and Maintenance Department are seeking to fill a Repairs Support Officer post to work within our Reactive Repairs Team.&nbsp; Our team provide a first-class service to our customers ensuring the highest standards of customer care are always maintained.
This successful candidate will be brought in on a fixed-term contract which is expected to last until April 2026. Working hours will be Monday to Thursday 8:45am - 5:15pm and Fridays 8:45am - 4:45pm.
To be part of our skilled and dynamic team, you must:
<ul>
<li>Be willing to work as part of a team to provide a high-quality service to customers.</li>
<li>Be performance driven and able to achieve performance targets.</li>
<li>Have experience of working in a pressured environment preferably where advice, guidance&nbsp;and problem-solving skills have been exercised on the telephone as well as face to face.</li>
<li>Have excellent telephone answering, communication, and IT skills.</li>
<li>Be of a flexible nature</li>
<li>Be able to use a variety of computerised resources to access and process information.</li>
<li>Be able to develop good working relationships with our Arun In House repairs team, our external contractors, suppliers and other services within the Council.</li>
<li>Have enthusiasm, drive, commitment, and reliability.</li>
</ul>
Please note that this role is subject to a basic disclosure and barring service (DBS) check.
The post-holder will be office-based, working at Littlehampton Civic Centre.
For more information about joining the Repairs Support Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).
We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see <a href="https://www.arun.gov.uk/why-work-for-arun" target="_blank">Why work for Arun</a> for more information on what Arun offers their employees.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.
For support with your application and CV writing, please visit <a href="https://www.arun.gov.uk/applying-for-adc-job" target="_blank">Applying for a job with us</a>. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.
CLOSING DATE: 29 August 23:59pm
INTERVIEW DATE: 12 September 2025

Arun District Council

Repairs Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/1943/Customer_Services_Advisor_Role_Profile_-_July_2025.docx" target="_blank">Customer_Services_Advisor_Role_Profile_-_July_2025</a></li>
</ul>





At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be&nbsp;that difference.
Overall Job Purpose:
The Customer Services Directorate are seeking to fill a customer service advisor post to work within our Customer Service Team – Our team provide a first-class service to our customers ensuring the highest standards of customer care are maintained at all times.
Services currently handled by our Customer Services Team include Cleansing; Environmental Health; Car Parks; Council Tax &amp; Business Rates; Benefits; Planning &amp; Building Control; Elections; Housing and Switchboard.&nbsp;
To be part of our skilled and dynamic team, you must:
<ul>
<li>Be willing to work as part of a team to provide a high-quality service to customers.</li>
<li>Be performance driven and able to achieve performance targets.</li>
<li>Have experience of working in a pressured environment preferably where advice, guidance&nbsp; &nbsp; &nbsp; and problem-solving skills have been exercised on the telephone as well as face to face.</li>
</ul>
<ul>
<li>Have excellent telephone answering, communication, and IT skills.</li>
<li>Be of a flexible nature</li>
<li>Be a quick learner and willing to develop and learn customer service processes and procedures.</li>
<li>Be able to use a variety of computerised resources to access and process information.</li>
<li>Be able to develop good working relationships with the Customer Services Team and other services within the Council.</li>
<li>Have enthusiasm, drive, commitment, and reliability.</li>
</ul>
In return, you will receive an extensive and structured in-house training programme including a training mentor, an excellent package with progression through the pay scales based on completion of training and development activity and a very good working environment.
Please note that this role is subject to a basic disclosure and barring service (DBS) check.
The post-holder will be predominantly office-based; working at Bognor Regis Town Hall and Littlehampton Civic Centre.
The successful candidate would be appointed at £31,537 per annum and the salary will rise incrementally at the start of each financial year until the top of the scale is reached.
For an informal chat about the vacancy, please contact Zoe Wadey or Anna McAuley on 01903 - 737500; email <a href="mailto:Zoe.Wadey@arun.gov.uk" target="_blank">Zoe.Wadey@arun.gov.uk</a>&nbsp; or <a href="mailto:Anna.McAuley@arun.gov.uk" target="_blank">Anna.McAuley@arun.gov.uk</a>
We love to invest in our people, providing the opportunity for professional development and&nbsp;fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working&nbsp;arrangements.&nbsp;Please see <a href="https://www.arun.gov.uk/why-work-for-arun" target="_blank">Why work for Arun</a> for more information on what Arun offers their employees.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.
For support with your application and CV writing, please visit <a href="https://www.arun.gov.uk/applying-for-adc-job" target="_blank">Applying for a job with us</a>. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.
CLOSING DATE: 31 August 23:59pm
INTERVEWS: These are scheduled for week beginning 15 September and 22 September. They will consist of a face-to-face competency-based interview and include a short scenario-based in-tray exercise.&nbsp;

Customer Service Advisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2054/Job_description_Leisure_Assistant__activities__xheight.pdf" target="_blank">Job_description_Leisure_Assistant__activities__xheight</a></li>
</ul>





The Role
This is an excellent opportunity to join the award-winning Salt Ayre Leisure Centre. This role is responsible for the delivery of a wide range of exciting activities such as Xheight indoor climbing, Holiday activities, birthday parties and SEN sessions.
This post is permanent and based at Salt Ayre leisure centre. The hours of work are 37 hours per week and on a rota basis working 5 days out of 7. This will include evenings and weekends.
About You
You must be committed to delivering outstanding customer service at all times and be a proud ambassador of Salt Ayre Leisure centre. You must demonstrate a positive attitude and identify with our organisational values of Pride, ownership, working together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
<ul>
<li>Generous annual leave allowance</li>
<li>Local Government Pension Scheme</li>
<li>A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.</li>
</ul>
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.
Interview Date: TBC

Lancaster City Council

Leisure Assistant (Activities)

<ul></ul>





Join Our Team – Front of House Assistant at Forty Hall 
We are seeking a friendly, reliable, and proactive Front of House Assistant to be the welcoming face of Forty Hall. This is an exciting opportunity to work in one of Enfield’s most treasured historic venues, where no two days are the same. 
As Front of House Assistant, you’ll play a vital role in ensuring every visitor enjoys a smooth, safe, and engaging experience. You’ll support the day-to-day operation of the Hall, help deliver exceptional customer service, and contribute to the success of our events, hires, and commercial activity. 
Key responsibilities include: 
 
 - Acting as the first point of contact for visitors in person, by phone or email, offering a warm and inclusive welcome and providing clear, accurate information. 
 - Supporting the reception area, events, hires, and gift shop (both in-person and online). 
 - Leading guided tours of the Hall, focusing on its heritage and venue hire opportunities. 
 - Monitoring the site, supporting maintenance tasks, and liaising with contractors as required. 
 - Supervising casual staff and volunteers during your shifts. 
 - Collaborating with the wider Forty Hall team to enhance the visitor experience, grow our audiences, and support commercial use of the venue. 
 
Contract details: 
 
 - Role: Front of House Assistant 
 - Hours: 36 per week, includes regular weekend, evening and Bank Holiday work 
 - Overtime: No additional payment, however Time Off in Lieu (TOIL) can be arranged 
 
If you are passionate about heritage, enjoy working with people, and thrive in a varied and dynamic environment, we’d love to hear from you. 
Apply today and help make Forty Hall a welcoming, inspiring space for all. 
Contact details: 
If you would like to know more about the role, please email Edda Smith - <a href="mailto:edda.smith@enfield.gov.uk" target="_blank">edda.smith@enfield.gov.uk</a> 
If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email <a href="mailto:farida.uddin@enfield.gov.uk" target="_blank">farida.uddin@enfield.gov.uk</a> 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Forty Hall Customer Service Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2002/Job_Information_Pack_-_Customer_Contact_Adviser__12_month_FTC_.pdf" target="_blank">Job_Information_Pack_-_Customer_Contact_Adviser__12_month_FTC_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Job Title: Customer Contact Adviser Location of work: Town Hall (On Site) with some Hybrid working by arrangement with the Customer Contact Manager Salary: £26,346 - £27,501 Basis:&nbsp;Full Time, Fixed Term Contract for 12 months (Maternity Cover), Monday – Friday
About the role:
We have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun &amp; friendly Customer Contact Team. Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information. Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.
With full training provided, this is an excellent opportunity for you to progress your career in Customer Service
Some of the duties include:
<ul>
<li>Act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web).</li>
<li>Resolve enquiries and provide guidance to customers across all contact channels.</li>
<li>Deliver information in a succinct and confident manner.</li>
<li>Understand the customer’s needs, escalate where appropriate and undertake any follow up administrative work or system input tasks.</li>
<li>Confidently handle administrative tasks such as updating our website content and answering email/social media enquiries.</li>
</ul>
About the person:
<ul>
<li>Proven experience in listening, extracting and assessing important information.</li>
<li>Customer Service experience ideally in a call centre environment.</li>
<li>Great verbal &amp; written communication skills.</li>
<li>Ability to answer a high volume of calls and process information.</li>
<li>Ability to work well under pressure and multitask.</li>
<li>A desire to improve your skills, knowledge and experience.</li>
<li>Microsoft Office and Excel skills.</li>
</ul>
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
Additional Information For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at <a href="mailto:Lisa.apostolakis@reigate-banstead.gov.uk" target="_blank">Lisa.apostolakis@reigate-banstead.gov.uk</a>&nbsp;
We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates. Closing date: Wednesday 3rd September 2025 at 23:59 Interviews:&nbsp;Wednesday 10th, Thursday 11th &amp; Monday 15th September 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. See ‘Who we are’ as a council, to find out more about us: <a href="https://www.reigate-banstead.gov.uk/info/20044/your_council/915/working_here" target="_blank">Who we are | Working here | Reigate and Banstead</a>

Customer Contact Adviser

Customer Service Advisor – RepairsHousing Maintenance and Asset ManagementPermanent37 hours per weekNS6 £25,992- £27,269 per annum Join Our Growing Team and Help Make a Real DifferenceWe are committed to delivering a high-quality, customer-focused service to our residents—placing their needs at the heart of everything we do. As our team continues to grow, we’re creating exciting new opportunities for passionate individuals who want to make a meaningful impact in their community. If you’re someone with excellent customer service skills and a genuine desire to help others, we’d love to welcome you to our Housing Repairs Customer Service Team.In this role, you’ll be at the frontline of our housing repairs and asset works service, providing advice and information to residents over the phone and online. You’ll be part of a supportive and dedicated team, working together to deliver effective services across our district.In return, we offer a fantastic range of benefits:<ul><li>Enrolment in our career-average Local Government Pension Scheme</li><li>Flexi scheme and hybrid working options</li><li>Generous annual leave entitlement, increasing with length of service</li><li>A wide range of family-friendly benefits</li><li>1 day's paid volunteering leave per year</li><li>Access to a lifestyle benefits platform and a funded health cashback plan</li><li>Free car parking until June 2026</li><li>£10/month gym membership at one of our four district gyms</li></ul>What you’ll do:<ul><li>Provide a high-quality, customer-orientated advice and information service</li><li>Communicate effectively with residents via phone and online channels</li><li>Support housing repairs and asset works by offering accurate and timely information</li><li>Work collaboratively with colleagues to ensure excellent service delivery</li></ul>What we’re looking for:<ul><li>Experience in providing information and advice in a customer service setting</li><li>Knowledge and understanding of housing repairs work and works planning</li><li>Strong communication skills and the ability to adapt to changing priorities</li><li>Confidence in using your own initiative in a busy, fast-paced environment</li></ul>This is your opportunity to be part of a team that values your skills, supports your growth, and is dedicated to improving lives across our community. Ready to make a difference every day?We’re an ambitious, forward-thinking Council with strong values and a culture focused on delivering our best for customers. We pride ourselves on our organisational culture and regularly receive positive feedback from employees. Our internal engagement programme ensures staff voices are heard, and they remain informed about Council activities and events.For more information about the role, or for an informal chat, please contact Michelle Bentley on 01636 551620 or <a href="mailto:michelle.bentley@newark-sherwooddc.gov.uk" target="_blank">michelle.bentley@newark-sherwooddc.gov.uk</a>As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms. Closing Date: Friday 22nd August 2025Interviews: To be confirmed.<ul></ul>

Newark & Sherwood District Council

Customer Services Advisor - Repairs

<h4>The Role</h4>We are seeking to recruit an experienced Parking Appeals and Representation officer on a 2-year fixed-term contract to assist the Estate parking team in continuously improving our parking service. The post is based in London Bridge at our Tooley Street offices.You will contribute to achieving quality customer care, including providing excellent customer service to our residents using your detailed knowledge of parking and traffic enforcement.You will use your IT, people skills and knowledge to carry out a variety of activities, including dealing with representations, parking appeals and customer complaints at other stages of the statutory process and providing feedback on issues raised to management and contractors.The aim is to ensure that service targets are met, and continuous improvement is achieved.An essential part of the role is to keep up-to-date with knowledge of the legal framework surrounding parking and traffic enforcement, including Government guidelines and statistical returns.This key role has one clear aim – to develop a sense of pride and passion and a ‘can do’ attitude, to reduce the number of complex investigations being completed and focussing staff on providing services ‘right first time’. In this demanding and challenging role you'll be responsible for investigating parking representations made against parking enforcement on the Council’s housing estates and de-regulated car parks. Handling a wide range of administrative duties, you’ll undertake the role of a representations officer and make decisions on the appropriate course of action required.To succeed, you’ll need to carry out the role in line with the Council’s overall vision, values and strategic aims, ensuring that excellent customer service is delivered. You'll be the main point of contact and will act as lead officer to our parking contractor on the management of parking enforcement on the council’s estate land.About Southwark: We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.<h4>Additional Details</h4>Benefits and more information:In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our <a href="https://jobs.southwark.gov.uk/why-us/" target="_blank">Staff Benefits</a> page.<h4>Recruitment timetable</h4>Advert closing date: 25/08/2025Shortlisting date: 01/09/2025Interview date: 22/09/2025Please note, we reserve the right to close applications prior to the closing date indicated above - please apply as soon as possible - we look forward to receiving your application. Guaranteed Interview Scheme:As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:• Members of the Armed Forces and veterans • Are currently in care, or have previously been in care • If you consider yourself to be disabled or if you have a long-term health conditionWe are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our <a href="https://www.southwark.gov.uk/engagement-and-consultations/southwark-stands-together" target="_blank">Southwark Stands Together programme</a>. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2582959&amp;ptId=106760" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





<ul></ul>

Southwark Council

Estate Parking  Representation Officer

<ul></ul>





<h2>Job introduction</h2>Job Title: Customer Service AdvisorA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp; &nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!Our Customer service team is expanding and we are excited to be searching for 20 new Customer Service Advisors to join our team to provide advice and information in relation to all city council and partner agency services.The Role:<ul>
<li>The Customer Service Advisor will own individual enquiries, complaints, and customer requests through to resolution</li>
<li>Responsibility of the Customer Service Advisor will be to provide first contact resolutions to our city’s residents and customers through the Contact Centre and e-Contact always maintaining the highest standard of customer service</li>
<li>As an experienced Customer Service Advisor you will contribute to the process of continually improving Customer Access to quality, cost effective services</li>
<li>As a ‘front of house’ role, a Customer Service Advisor will promote a positive image of Liverpool City Council, working as part of an integrated team</li>
<li>In order to deliver a first call service as a Customer Service Advisor, you will be fully proficient in all aspects of those services delivered through the Liverpool City Council Contact Centre, inclusive of dealing with customer enquiries via multi-channel contact. Full training will be given</li>
<li>Providing accessible and comprehensive information and advice to customers on all Liverpool City Council services, by keeping up to date with all aspects of services delivered through Customer Access Contact Centre is instrumental to the role of the Customer service advisor</li>
<li>Being a key team player as a Customer Service Advisor, you will be a self-starter who is able to own enquiries through to resolution and confidently use software systems such as Microsoft tools, email, and intranet/internet</li>
<li>As an ambitious Customer Service Advisor, you will be will be willing to evolve and adapt in line with business demand and customer trends using transferable skills to adapt methods of contact and drive improvement</li>
</ul>The working hours for the posts are 08:00 to 18:00, Monday to Friday (excluding bank holidays).&nbsp;Work patterns can be changed in line with business requirements and notice will be provided for any changes of working pattern in line with corporate policy.This role requires a Basic DBS and Baseline Personal Security Standard (BPSS).&nbsp;BPSS (Baseline Personnel Security Standard) is the required level of screening for any individuals working with or on behalf of a government department. Basic DBS certificates contain any convictions or cautions that are unspent.Our offer to you:<ul>
<li>&nbsp;At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li>
<li>Agile working (Role dependent) -&nbsp;A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception</li>
<li>Part of the Local Government Pension scheme –&nbsp;option to join the AVC scheme</li>
<li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li>
<li>Health and Wellbeing -&nbsp;offer including Employee assistance programme</li>
<li>Cycle to Work and Travel Pass Schemes&nbsp;</li>
<li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li>
<li>Family friendly policies with enhanced leave &nbsp;</li>
<li>Discounted Gym Memberships&nbsp;</li>
<li>Employee Volunteering Scheme&nbsp;</li>
<li>Medicash&nbsp;</li>
</ul>Next steps: Closing date: midnight on Sunday 24 August 2025 Shortlisting date: from Monday 25 August 2025 onward Interview format/dates: there will be a two-stage interview process. Telephone interviews will be held between 22 and 26 September 2025.&nbsp;If successful at this stage, candidates will be invited to a face-to-face interview which will be held between 29 September and 3 October 2025.We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Sarah Kelly at <a href="mailto:sarah.kelly@liverpool.gov.uk" target="_blank">sarah.kelly@liverpool.gov.uk</a>.Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/0978/LCC358_G6-7_Customer_Services_Advisor_with_PS_2024__002_.pdf" target="_blank">LCC358_G6-7_Customer_Services_Advisor_with_PS_2024__002_</a></li>
</ul>





Do you love working in a busy, customer focused environment?
Do you love being part of a team?
Do you like to make a difference to our residents’ lives?
Can you work at pace with great accuracy?
Do you love engaging with people to provide help, advice, and support?
If so, this job could be for you.&nbsp;
This role is to join a busy customer service team at Lancaster City Council, being the first point of contact for our residents over the phone, face to face and via our digital channels.&nbsp; The Customer Services Team has a presence at both Lancaster and Morecambe Town Hall for residents to visit and we provide advice and support on a whole range of council services.
Our contact centre deals with calls ranging from calls from Council Housing tenants, Waste and Recycling. Grants support, Benefits, People who are homeless or are at risk of becoming homeless and Elections, as well as the Council’s switchboard.
Due to the nature of this role, you need to have excellent interpersonal skills with both internal staff, and members of the public.&nbsp; You need to be able to maintain a professional attitude at all times whilst providing clear information regarding the support we can provide.
As the first point of contact to our residents you need to be an ambassador for the council ensuring that our values are demonstrated during each interaction.
We are looking to recruit:
<ul>
<li>Two permanent full-time posts, 37 hours per week Monday to Friday, and</li>
<li>One temporary full-time post (until 30 September 2026), 37 hours per week Monday to Friday.&nbsp;</li>
</ul>
Please state which post you are applying for in your application form.
The posts will be based at both Morecambe and Lancaster Town Halls with the option to work from home when business needs allow.&nbsp; There may be occasional requirement to work evenings and weekends.
Flexible working friendly – we offer hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work-life balance. 
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
<ul>
<li>Generous annual leave allowance</li>
<li>Local Government Pension Scheme</li>
<li>A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.</li>
</ul>
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: TBC&nbsp;&nbsp;

Customer Services Advisor x 3

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4476/Applying_for_employment_Broxbourne_for_ATS_Sept__2015.docx" target="_blank">Applying_for_employment_Broxbourne_for_ATS_Sept__2015</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4477/4._Broxbourne_Job_Applicant_Privacy_Notice.docx" target="_blank">4._Broxbourne_Job_Applicant_Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4479/OO_-_Operations_Officer_Brox_Sport.docx" target="_blank">OO_-_Operations_Officer_Brox_Sport</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/4553/OO_-_Operations_Officer_Brox_Sport__17_.docx" target="_blank">OO_-_Operations_Officer_Brox_Sport__17_</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



Operation Officer (Lifeguard) – (Ref: OO) FULL TRAINING AVAILABLE Salary up to £25,521.60 pa depending on hours worked &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Up to full time 40 hours per week, part-time hours also available
This could be the job for you… • &nbsp; &nbsp;Would you like to work in a vibrant team? • &nbsp; &nbsp;Operations Officer/Lifeguards benefit from varied working hours, which can easily fit around other commitments.&nbsp; • &nbsp; &nbsp;Are you a good swimmer and enjoy working in a sporting environment? • &nbsp; &nbsp;Are you interested in a career in the leisure industry?
Then come and join our friendly operations team at John Warner Sports Centre in Hoddesdon and Laura Trott Leisure Centre in Cheshunt. You will be helping your community within these centres by providing excellent customer services, so they can enjoy our facilities safely and to the highest standards of cleanliness. &nbsp;
What is required?
• &nbsp; &nbsp;You will need to be resilient, reliable, and conscientious. • &nbsp; &nbsp;Enjoy working as part of a team. • &nbsp; &nbsp;Have excellent customer care skills. • &nbsp; &nbsp;Have a friendly and effective manner. • &nbsp; &nbsp;You will need to converse at ease with members of the public in fluent English to provide advice. • &nbsp; &nbsp;Perform the safe manual handling, setting up and breaking down heavy equipment within operational guidelines. • &nbsp; &nbsp;You will need to be organised and be calm under pressure. • &nbsp; &nbsp;You will need to gain the ‘National Pool Lifeguard Qualification’, which can be funded by us (there is a payback of training fees if you do not qualify within the probationary period). • &nbsp; &nbsp;On qualifying you will need to pass regular competency tests. • &nbsp; &nbsp;You will need to pass a swim test which will be conducted at interview stage. • &nbsp; &nbsp;This role requires a disclosure and barring service check as it is working with children and vulnerable clients.
Broxbourne offers full training and development and career progression, all our current Operations Managers and Assistant Managers started out as Operations Officers/lifeguards so this could kick start your leisure career.&nbsp;
We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).&nbsp; The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined-up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.
We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.
Broxbourne Council is an Equal Opportunities employer.
Previous applicants may not be considered.
Details and application forms for all job vacancies are listed on the Council’s website.
Application forms must be submitted online by 9 September 2025 quoting the above reference.
Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: <a href="mailto:personnel@broxbourne.gov.uk" target="_blank">personnel@broxbourne.gov.uk</a> Website: <a href="http://www.broxbourne.gov.uk" target="_blank">www.broxbourne.gov.uk</a>

14 Customer Service Full time Jobs