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Centre Support Advisor - Salary - Grade 4 &nbsp;(£31,611 - £33,987pa) The successful applicant will be required to work flexibly from different centres in the Borough on a roster basis including Evenings and Saturdays as we offer daytime and evening courses on weekdays and daytime Saturday courses. Our centres can get extremely busy, so at times the work is pressurised, but it is also interesting and offers variety. You will be answering enquiries on the telephone, dealing with customers face to face and by email, ensuring you deliver excellent customer service at all times. You will be enrolling learners, making sure that you pay particular attention to detail and you will be taking financial payments, so a good working understanding of maths is required. You will provide administrative support to teachers and managers in an interesting, busy and varied role where no two days are alike, so you must be able to respond flexibly to change and stay calm in busy situations. The successful candidate should hold the following criteria: <ul>
<li>Must be able to demonstrate English and Maths skills at level 2</li> <li>Experienced in customer services both in person and over the telephone</li> <li>Must have a high degree of skill and experience of Word and Excel (including the use of formulas)</li> <li>Excellent keyboard skills</li> <li>Have excellent verbal and written communication skills</li> <li>Experience of working as part of a team</li> <li>Experience of processing payments from customers</li> <li>Experience of working in an education setting is desirable but not essential</li> <li>Must have excellent attention to detail skills</li> <li>Must be flexible and have the ability to work independently</li> <li>Full driving licence and access to a car or alternative travel arrangement are necessary</li> </ul> Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. &nbsp; Please DO NOT attach a CV as this will not be considered. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. Please view Job Profile here If you have any questions about the post, please contact Natalie McAneny on 01708 434955 or by email on <a href="mailto:Natalie.McAneny@havering.gov.uk" target="_blank">Natalie.McAneny@havering.gov.uk</a>&nbsp; &nbsp; The closing date for the receipt of applications is 02/11/2025,&nbsp;however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful.&nbsp;&nbsp;Interview date to be confirmed.

London Borough of Havering

Centre Support Advisor

As Concierge Supervisor for the South region, you’ll play a key role in delivering a safe, welcoming and customer-first concierge service across our flagship housing schemes. Leading a team of concierge officers, you’ll ensure that our residents, guests and visitors receive a professional, responsive service every time.What you’ll do:You’ll be the go-to person for concierge teams across two sites in the South region - motivating your team, monitoring performance, and making sure shifts are always covered. You’ll lead by example at the front desk, help with complex enquiries, and step in when escalations arise.From handling building access, parcels, CCTV, and fobs to liaising with contractors and supporting residents during emergencies, you’ll ensure the concierge function runs smoothly and professionally. Your focus will be on creating a joined-up, customer-focused experience that prioritises safety, dignity, and service excellence.You’ll also oversee day-to-day operations, ensuring compliance with building safety and service standards and manage shift planning and rotas, covering absences and supporting out-of-hours colleagues. You’ll support training needs, coach new starters, and help embed consistent working practices.You’ll build positive relationships with residents, acting on feedback and attending resident meetings and you’ll collaborate with internal teams and contractors to resolve issues promptly and effectively.To succeed in this role, you’ll need to work flexibly, including early mornings, evenings and weekends where needed. You’ll split your time between your two sites, supporting your team on the ground, ensuring consistent service delivery, and responding to changing priorities.You’ll need to be hands-on, highly organised, and someone who leads from the front. You’ll remain calm under pressure and always be ready to support your team or step into a situation when required.We have two positions available; one will cover Southmere and Parkside, the other will cover New Mansion Square and Burridge Gardens.What you’ll need:<ul><li>Experience supervising or managing a front-line team and driving performance, ideally in a residential or similar front of house setting</li><li>A strong customer service background with a passion for delivering quality services.</li><li>Confidence using digital tools and IT systems for rota planning, incident reporting and communications.</li><li>Knowledge of estate and building safety, safeguarding, and health and safety protocols.</li><li>Be able to use analyse and report on data</li></ul>A full UK driving licence and access to a car is desirable, but not essential.Why Join Us?Joining this team offers a challenging and rewarding role within a fast-paced and diverse environment. The position provides the opportunity to make a real impact by leading a team and delivering exceptional customer service across the organisation, contributing to its growth and successWhen you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empoweredWhat we offer:<ul><li>30 days’ annual holiday plus bank holidays </li><li>Two additional paid volunteering days each year </li><li>Flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please read before applying:Stage one Teams interviews will take place on 27th OctoberStage two Teams interviews will take place on 5th NovemberYou must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.We reserve the right to close this advert early if we receive a high volume of suitable applicationsIf you have any questions about this role, please Talent Specialist, Caroline at <a href="mailto:caroline.seery@peabody.org.uk" target="_blank">caroline.seery@peabody.org.uk</a> 





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Peabody

Concierge Supervisor

Executive Group Director, Customer ServicesSalary: Competitive Location: Stratford, London or Trafford, Manchester Closing date: Tuesday 28th October, 9amWould you like the opportunity to shape the future of customer service for one of the UK’s largest housing associations, improving the resident experience and opportunities for 250,000 residents across more than 109,000 homes? At L&amp;Q, we believe passionately that people’s health, security and happiness depend on the place they call home. Our purpose is to provide homes and neighbourhoods that everyone can be proud of.We are seeking an exceptional leader to take on the role of Executive Group Director, Customer Services, driving excellence across housing management, customer services, income management, leasehold and homeownership services, our supported living subsidiary (L&amp;Q Living) and our charitable community foundation (L&amp;Q Foundation).This is a pivotal moment to join us. Our new corporate strategy is set to launch in 2026, and you will play a key role helping shape and lead its implementation. This is an exciting opportunity to influence the future direction of services to residents at L&amp;Q and ensure this is truly designed with residents at its heart.The successful candidate will proactively drive the design and delivery of good landlord services and will challenge L&amp;Q to ensure that these are resident-focused, as well as being reliable, repeatable and consistent. You will champion L&amp;Q’s commitment to social purpose and lead on our commitment to work with communities to create thriving and sustainable neighbourhoods. You will also be a key member of L&amp;Q’s Executive Group, working collaboratively with fellow directors to shape the strategic direction of the organisation. You will value being part of a high-performing executive team and contribute to a culture of shared leadership and accountability where we take time together to reflect, develop and lead as a collective.You will bring excellent leadership skills, be innovative in your approach and have a solid track record of working in large and complex organisations with a focus on the development of sustainable, efficient, customer-led improvements. You will be able to evidence that you have developed and delivered creative and successful customer solutions or change projects. You’ll need to be politically sensitive and will understand the regulatory landscape in which we operate, bringing in-depth experience of housing-related legal and compliance requirements across areas including home ownership and rental legislation, and housing-related contract law.Key to the success of this role will be the ability to engage residents and communities through a strong, collaborative relationship with our Resident Services Board, alongside MPs, local authorities and community partners.If you are excited by this fantastic opportunity and would like to learn more about how you could help us achieve our ambitions, then please reach out to our partners at GatenbySanderson.Rosie Gunn on 07964 841 007, Tim Hills on 07393 011 130 Or visit the microsite by clicking here: <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fjoin-lq.co.uk%2F&amp;data=05%7C02%7Cemily.james%40gatenbysanderson.com%7Cdc52cca267574c4e4c0408de00c77fd4%7C9ae6db0e23ea4e89bd999e3ad2a2d457%7C1%7C0%7C638949054017938251%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=UhvXdFPRQDnr%2B71A1qGyb0N5IcOfgAcroxzVNYp%2BL%2Fk%3D&amp;reserved=0" target="_blank">https://join-lq.co.uk/</a>Closing date: Tuesday 28th October 2025 – 9amWe are committed to building a truly diverse and inclusive leadership team. We value diversity in all its forms, including gender, ethnicity, disability, age, sexual orientation and identity and recognise the importance of representation at senior levels. As part of our commitment, we guarantee an interview for at least one female candidate and one candidate from an ethnically diverse background for all senior leadership roles, provided they meet the essential criteria.





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London and Quadrant Housing Trust

Executive Group Director, Customer Service

About the role BEAM are seeking casual team members to join the Welcome Team.The successful candidates will assist Duty Managers in the day-to-day delivery of the food and beverage operation and be the open, friendly, knowledgeable face of BEAM. Successful candidates will work ad hoc evenings, weekends, and bank holidays.Candidates must be 18+ What will you be doing? Some of the key responsibilities include: • Provide high standards of customer care at all times. • To be familiar with the venues ever changing artistic offer of shows, films, and events. • To be familiar with the food and beverage menu. • Serve drinks, food, and confectionery across the building. • To maintain the required level of cleanliness across all front of house and back of house areas as required by the Hospitality and Operations Manager (including equipment, washrooms, rooms for hire, and auditoria). • Undertake the manual handling of goods, refuse and equipment. • Follow stock rotation procedures to minimise waste. • Assist customers to purchase tickets at the ticketing kiosks as necessary • Operate all relevant aspects of the EPOS system. About you This role will suit individuals with: • excellent customer service and communication skills • a friendly and professional manner. • a flexible and adaptable approach to work. • the ability to work well under pressure. • a positive and proactive attitude. The ideal candidate will have: • Good numeracy and literacy skills. • Previous experience of working in a team. • Experience of working in a hospitality and food service environment is desirable. • A Basic Food Hygiene Certificate is desirable but training will be given. • Experience of using an EPOS system is desirable but training will be given. • Customer Service experience is desirable. • Excellent communication skills. • Basic computer and IT skills. • Energy and motivation to work in a busy arts environment. How to apply This is a rolling recruitment, we will contact candidates as and when vacancies arise. So, if you’re looking to make a difference in East Hertfordshire as a Welcome Team Member, please apply via the button shown. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.





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4 Customer Service Jobs in London, UK