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Reference: SEP20250987Benefits: Competitive salary, 29 days annual (pro rata for part time), 4% - 6% pension contribution and much moreAttachments:<ul><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzogFlmd-PjMMg%253d%253d/d17738d9-a648-4251-b6a7-e4048731d5d4?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RoleProfileCustomerServiceAdvisorRepairsSept2025.docx%22&amp;response-content-type=application%2Fvnd.openxmlformats-officedocument.wordprocessingml.document&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20250913/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20250913T051610Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=55443a1f6faec9e28e891f478867a072c5afa1ff942e55a87e390ba457f18dc3" target="_blank">RoleProfileCustomerServiceAdvisorRepairsSept2025.docx</a></li><li><a href="https://vacancyfiller.s3.eu-west-1.amazonaws.com/UploadedFiles/AdvertAttachments/2025/mfKADvsomzogFlmd-PjMMg%253d%253d/88103fe2-39c9-4ac1-9c5f-02d848207f2f?X-Amz-Expires=604800&amp;response-content-disposition=attachment%3B%20filename%3D%22RecruitmentPack_2024%281%29%283%29.pdf%22&amp;response-content-type=application%2Fpdf&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAJSKWO7UNT66QDLJQ/20250913/eu-west-1/s3/aws4_request&amp;X-Amz-Date=20250913T051610Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=17d05421d4ce292144cee382114bd0b92e0402f6ae0340cdea152755d05af892" target="_blank">RecruitmentPack_2024(1)(3).pdf</a></li></ul>Customer Service Advisor ?? Location: Bankside, London - Hybrid with 2 office days per week | ?? Full-Time | £27,500 per annumAre you ready to make a real impact? Join our dynamic Contact Centre team where no two days are the same! As a Customer Service Advisor, you'll be the frontline of our customer experience-resolving issues, scheduling repairs, and making every interaction count.What you'll do:<ul><li>?? Handle inbound/outbound calls, emails &amp; more</li><li>?? Diagnose and schedule repairs</li><li>?? Log complaints and resolve issues</li><li>?? Take rent payments and advise on accounts</li><li>?? Collaborate across teams to deliver seamless service</li><li>?? Hit KPIs for customer satisfaction and resolution</li></ul>What you'll bring:<ul><li>? 1+ year of repairs experience</li><li>? 1+ year in a contact centre</li><li>? Confident with Microsoft 365, CRM &amp; telephony systems</li><li>? Solid housing and repairs knowledge</li></ul>Ready to be the difference? Apply now and help us deliver service that truly matters.Closing Date: 28th September 2025 at 11:59pm Shortlisting: 29th September 2025 Online tests: 30th September 2025 Interviews: 8th &amp; 10th October 2025Please note we are unable to offer Visa sponsorship, so will therefore not be accepting applicants without relevant Right to Work in the UK. 





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Customer Service Advisor - Repairs

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3497/CCT_Full_employment_pack_2025.pdf" target="_blank">CCT_Full_employment_pack_2025</a></li>
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Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Job Title: Customer Contact Adviser Location of work: Town Hall (On Site) with some Hybrid working by arrangement with the Customer Contact Manager Salary: &nbsp;£26,346 - £27,501 Basis: Full Time Permanent Contract – Monday 8.45am-17.00pm – Friday 8.45am-16.45pm
 About the Role We have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun &amp; friendly Customer Contact Team.
 Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information.
 Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.
 With full training provided, this is an excellent opportunity for you to progress your career in Customer Service.
 What will you do? • &nbsp; &nbsp;To act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web). • &nbsp; &nbsp; Resolving enquiries and providing guidance to customers across all contact channels. • &nbsp; &nbsp; Deliver information in a succinct and confident manner.&nbsp; • &nbsp; &nbsp;Understanding the customers' needs, escalating where appropriate and undertaking any follow up administrative work or system input tasks. • &nbsp; &nbsp;Confidently handling administrative tasks such as updating our website content, answering email/social media enquiries
 What will you need? • &nbsp; &nbsp;Proven experience in listening, extracting and assessing important information • &nbsp; &nbsp;Customer Service experience ideally in a call centre environment • &nbsp; &nbsp;Great verbal &amp; written communication skills • &nbsp; &nbsp;Ability to answer a high volume of calls and process information • &nbsp; &nbsp;Ability to work well under pressure and multitask • &nbsp; &nbsp;A desire to improve your skills, knowledge and experience • &nbsp; &nbsp;Microsoft and Excel office skills
 Staff Benefits In exchange for your expertise, experience, and enthusiasm, we will offer you: • &nbsp; &nbsp;Support in continuing your personal development • &nbsp; &nbsp;Competitive contributions of 15% towards the LGPS pension scheme. • &nbsp; &nbsp;Access to a range of discounts including local and high street stores. • &nbsp; &nbsp;Salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership. • &nbsp; &nbsp;A generous annual leave entitlement.
 Additional Information For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at <a href="mailto:Lisa.apostolakis@reigate-banstead.gov.uk" target="_blank">Lisa.apostolakis@reigate-banstead.gov.uk</a>.&nbsp;
 We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates.
 Closing date: 30 September 2025 at 23:59&nbsp; Interviews: w/c 06 October 2025&nbsp;
 Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
 We reserve the right to close this advert early should we receive a sufficient number of applications.

Customer Contact Adviser

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4190/CUSTOMER_SERVICE_ADVISER_June_2014__post_nos_on_JD_.doc" target="_blank">CUSTOMER_SERVICE_ADVISER_June_2014__post_nos_on_JD_</a></li>
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Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.
An opportunity has arisen within our Customer Service team for a Customer Service Adviser. In this front-facing role, you’ll be a key point of contact for residents and visitors, representing Hertsmere Borough Council with professionalism and empathy.
You’ll handle a wide variety of enquiries across all council services by phone, email, and in person, delivering a high standard of customer service at all times. The role requires excellent interpersonal and communication skills, along with the ability to work independently, remain calm under pressure, and meet performance targets.
What we offer:
<ul>
<li>27 – 32 days annual leave (pro rata), depending on length of local government service</li>
<li>All bank holidays off</li>
<li>Local Government Pension Scheme</li>
<li>Free gym membership</li>
<li>Cycle-to-Work scheme and free Beryl Bike rides for staff</li>
<li>Free wellbeing benefits (including lunchtime yoga, flu jabs, and health MOTs)</li>
<li>Employee Assistance Programme</li>
</ul>
This post is offered on a Fixed Term Contract for 12 months, Full Time (36 hours per week)
If you're passionate about helping others and thrive in a fast-paced environment, we’d love to hear from you.
Closing Date: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10am, Monday 29th September

Hertsmere Borough Council

Customer Service Adviser

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Agency candidates click here to apply Representations Officer - REF 2470 SC6/SO1 CAREER GRD: £37,509 pa rising in annual increments to £41,637 pa inc Permanent Full -Time About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff;&nbsp;Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp; About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.&nbsp; With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: We already have a fantastic team that champions the customer experience for our residents, visitors, and businesses.&nbsp; We use industry-leading systems and innovative technology to keep our streets safe, enforce against anti-social behaviour and provide a range of parking options for people who need access to kerbside space. We embrace flexible working and have a track record of developing staff, enabling them to progress into higher-graded posts.&nbsp;Almost 80% of the team are on a higher grade than when they joined the service. About the Role: The role requires you to process informal challenges and representations received against Penalty Charge Notices (PCNs) or the removal of vehicles in line with Lambeth policies and procedures and in accordance with any legislative responsibilities. You will be required to represent parking in a positive light. Assist in the management of the debt recovery processes and provide a high-quality of customer service to meet necessary productivity and quality standards.&nbsp; You must have proven experience working in a customer service environment with high productivity demands. To be considered for interview, your CV and supporting statement will clearly evidence: <ul> <li>Good verbal and written communication skills.</li> <li>Critical thinking and problem-solving skills.</li> <li>Proven experience of working within a busy, target-driven team.</li> <li>Evidence of responding to informal challenges and representations for Penalty Charge Notices.</li> <li>Knowledge of legislation and statutory processes that need to be followed across the parking portfolio.</li> <li>To have at least 2 years of experience working in the parking industry.</li> </ul> For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description &amp; Person Specification Contact Information: For an informal discussion about the role, please contact Peter Thomas at <a href="mailto:pthomas3@lambeth.gov.uk" target="_blank">pthomas3@lambeth.gov.uk</a> Recruitment Timelines: Advert close date: 11:59pm on Sunday 21st September 2025 Interviews: 8 &amp; 9 October 2025 Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul> <li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li> <li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li> <li>Membership in the Local Government Pension Scheme.</li> <li>Hybrid Working.</li> <li>Employee Assistance Programme.</li> <li>Discounts at local restaurants.</li> <li>Discount at our Active Lambeth Gyms.</li> <li>Learning and Development opportunities, including Apprenticeships.</li> <li>Cycle to Work Scheme.</li> <li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li> <li>Trade Union Membership.</li> </ul> How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application.&nbsp; In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click&nbsp;here In addition, you will also be required to undertake a Cifas check. &nbsp;Further information about Cifas can be found&nbsp;here&nbsp;Cifas We actively support applications from Lambeth Care Leavers.

Lambeth Council

Representations Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3468/Role_profile_BH_Events_Assistant__1_.pdf" target="_blank">Role_profile_BH_Events_Assistant__1_</a></li>
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About the Role
Are you passionate about delivering outstanding customer service and supporting community events? Bourne Hall is looking for a proactive and friendly Events Assistant to help ensure our venue runs smoothly and remains a welcoming space for all visitors, stakeholders, and hirers. This is a hands-on role where no two days are the same. You’ll be setting up for events, assisting with AV and bar services, maintaining the building’s presentation, and supporting both our Coffee Shop and reception when needed. You’ll also work closely with key stakeholders such as the Museum and Library to ensure their needs are met and the venue operates harmoniously.
Key Responsibilities
Customer Service: Welcome and assist visitors, providing helpful information and ensuring a positive experience throughout their visit.
Event Setup: Arrange furniture, equipment, and refreshments for meetings, exercise classes, Ad Hoc Special occasions, and community events.
AV Support: Help hirers with audio-visual equipment, including setup and troubleshooting. Report any technical issues.
Cleanliness &amp; Maintenance: Keep the venue clean, tidy, and presentable. Report any maintenance or cleaning issues promptly.
Safety &amp; Security: Carry out health and safety checks, act as a Fire Marshal, and provide first aid when needed.
Venue Security: Open and close the building securely, ensuring all areas are safe and locked appropriately.
Coffee Shop &amp; Bar Work: Step in to support the Coffee Shop operations during busy periods or staff absences. In addition to working the bars at events and supporting catering delivery.
Stakeholder Support: Work collaboratively with internal stakeholders such as the Museum and Library to ensure smooth operations.
Bookings &amp; Admin: Use the Artifax system to check bookings and communicate changes to the Event’s Coordinator.
Reception Cover: Answer phones and assist at reception when required.
IT Systems: Use Microsoft Office and internal systems like Itrent for daily tasks and communication.
Daily Checks: Complete handover and building check sheets to ensure consistency and accountability.
What We're Looking For
A team player with a positive attitude and excellent communication and customer service skills.
Someone who enjoys working in a busy, public-facing environment and can build strong relationships with stakeholders.
Basic IT skills and a willingness to learn new systems.
Flexibility to work predominantly evenings and weekends. You must have the ability to get home in the evenings after public transport has stopped.
Experience in events, hospitality, bar work, or facilities is a bonus – but not essential.
Why Join Us?
Be part of a supportive and friendly team.
Work in a vibrant community venue with a wide variety of events and stakeholders.
Opportunities for training and development.
Make a real difference to the experience of our visitors, hirers, and community partners.
Closing Date: 23 September 2025
Interview date: 6 October 2025

Events Assistant

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Repairs Administrator (P01822) Fixed Term Contract (12 months)Starting salary £28,426pa with potential progression to £30,324pa on achieving designated skills and experience37 hours per week (08.45am to 17:15 Monday to Thursday &amp; 16:45pm on Friday) We are looking for a Repairs Administrator to join our small and friendly team within Housing Repairs Contact Centre Team to provide outstanding customer service to our tenants and leaseholders.We are looking for someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.You will be working closely with our long-term partnering contractors – Morgan Sindall to maximise customer satisfaction and achieve value for money. Working with colleagues and contractors to ensure delivery of a first-class responsive repairs service.Your main focus will be dealing with customer calls and emails within a fast-paced environment covering responsive repairs, planned works and other housing related services. You will deliver a comprehensive, caring, sympathetic and understanding approach especially when dealing with vulnerable customers.Customer service experience is essential, providing exceptional commitment for the Tenants, Leaseholders and customers of Welwyn Hatfield Borough Council. You will need to be able to work on your own initiative, prioritising work, making appointments with customers for property inspections and ensuring all administrative duties are completed to a high standard.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.We pride ourselves on our commitment to our employees– striving to ensure that each and every employee feels valued and happy in their work. Employees are empowered to influence and transform the services they deliver, no matter what level they’re at.Our COREvalues—Collaborative, Open, Responsible, Excellent—guide everything we do.For an informal chat about the role, please contact Husan Mahmud, Customer Services Team Leader, at h.mahmud<a href="mailto:j.howell@welhat.gov.uk" target="_blank">@welhat.gov.uk</a>Please note we do not provide sponsorship for employment in the UK. Closing date for applications is 28 September 2025.Remote assessments will be held on 9 October 2025.Interviews will be held on 16/17 October 2025. Keywords: Repairs, Housing, Administration, Customer, Service, Call Centre, Call Handler, Tenants, Welwyn Garden City, Hertfordshire.

Welwyn Hatfield Borough Council

Repairs Administrator

<ul></ul>

Please apply online via the quick apply link provided.
No CV required



Charity Shop Volunteer &nbsp; Be there when it matters as a Sue Ryder Volunteer &nbsp; As a Sue Ryder Volunteer in one of our charity shops, you will be one of the store’s friendly faces, helping us to provide the best customer experience whilst playing an important role in raising funds for our Palliative and Bereavement services.
The role: Our Sue Ryder shop volunteer roles are filled with variety and can cover many aspects of the role of a shop volunteer including:
• &nbsp; &nbsp;Donations and Gift Aid – meet donors, receive donations, sign donors up to Gift Aid • &nbsp; &nbsp;Sorting, labelling, pricing of stock • &nbsp; &nbsp;Greeting and helping customers • &nbsp; &nbsp;Serving customers on the till (training provided) • &nbsp; &nbsp;Maintaining shop displays, re-stocking, • &nbsp; &nbsp;Light cleaning/tidying duties to keep the shop inviting and well presented
More bespoke roles may include: • &nbsp; &nbsp;PAT testing • &nbsp; &nbsp;Upcycling • &nbsp; &nbsp;Social media and photography &nbsp; About you: • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Enjoy helping and engaging with customers • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be enthusiastic and pro-active • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Have the ability to work as part of a team • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be reliable &nbsp; Working as a volunteer at one of our Sue Ryder shops is not only a rewarding way to learn new and transferable skills but also a fantastic chance to make new friends and become part of your local community. Plus, you will receive a volunteer discount on donated goods.
We are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop.&nbsp; &nbsp; Please note - we do have a minimum age requirement in our shops of 18.&nbsp;
About Sue Ryder: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. &nbsp; We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse volunteer workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation. &nbsp; *Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin* &nbsp; If you have any questions, please contact our team at&nbsp; <a href="mailto:volunteer.recruitment@sueryder.org" target="_blank">volunteer.recruitment@sueryder.org</a>&nbsp; or visit:&nbsp; <a href="http://www.sueryder.org" target="_blank">www.sueryder.org</a>

7 Customer Service Jobs in Wembley, UK