Independent Living Officer

As an Independent Living Officer, you will be responsible for the day to day running of a City Council Independent Living scheme, for this role the scheme is on the Vale estate- Morley/Price Close and Shakespeare Road are CAT1 schemes, which consists of 70 bungalows, communal lounge and gardens.

You will be the key point of contact for tenants providing support and guidance on a wide range of housing and health/social related concerns both from the office on site and in tenants homes. Your role will also include offering advice and guidance, acting in the best interests of Lancaster City Council and ensuring our tenants feel heard, valued, and supported throughout the process.

You must be capable of demonstrating a sincere commitment to the support of older adults, possess exceptional organisational skills, be customer focused and have good social skills.

The Independent Living team is a large, dispersed team, when required, you will be expected to provide cover for any of our other Lancaster City Council independent living schemes within the area.

The successful candidate will demonstrate a commitment to always delivering outstanding customer service, a high level of attention to detail, excellent record keeping and proven ability to manage workload whist being a lone worker and work well in a dispersed team.

You must have a calm, patient disposition with the ability to respond quickly and efficiently in an emergency situation, whilst under pressure.

An understanding of community care and the ability to deal with any situation, as and when it arises, in an efficient and effective way, is essential.