Sales Executive

What you'll do

Notting Hill Genesis, one of London's largest housing associations, are seeking a housing Sales Executive to join our thriving Sales and Marketing Team on a 12-month fixed-term contract. As a Sales Executive, you'll manage leads and prospective purchasers to convert leads into sales across the Notting Hill Genesis sales programme. Your goal is to ensure customers have an outstanding experience throughout the buying process, while maximising sales revenue and achieving sales targets.

How you'll make a difference

You'll drive sales for new build Shared Ownership and Private Sales properties. By providing exceptional service, you'll enhance customer satisfaction and trust in Notting Hill Genesis. Efficiently managing leads and coordinating with various teams will significantly impact the overall success of the sales programme.

How you'll do it

• Sales management: Set up and coordinate viewings, ensuring developments are open and available for viewings five days a week until the final home is sold. Collaborate with the Marketing Executive on launch day logistics and ensure all necessary information and marketing collateral are prepared.
• Off plan sales: Minimise void time by working towards off-plan and sales targets, making outbound calls to potential purchasers to maximise conversion rates, and conducting competitor analysis to influence ongoing marketing.
• Compliance: Ensure compliance with governing body regulations and requirements, keeping the sales CRM up-to-date, and working closely with local authorities to cascade eligibility for sales, where relevant.
• Move-in experience: Conduct regular inspections on unsold homes, report defects or repairs as necessary, and maintain the presentation of show homes and external areas.
• Customer service: Deliver exceptional customer service by responding to enquiries promptly, provide invaluable insight and knowledge of the product to our customers, and conducting personal home tours and key handovers. Work with the Customer Experience Executive to improve customer satisfaction and provide feedback to enhance customer experiences, ensuring a seamless journey to owning their home.
• Relationships: Build and maintain effective relationships with internal teams, local authorities, solicitors, sales agents, IFAs, developers, and other NHG departments. Represent NHG at public events.
• Hybrid arrangements: Work one day a week at the head office and the remaining days on site.

The Ideal Candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential traits:

• Must have strong sales and negotiation skills within the housing sector (private or affordable housing)
• Excellent customer service abilities
• Ability to manage multiple tasks and priorities
• Strong communication and interpersonal skills
• Attention to detail and organisational skills

Desirable traits:

• Experience in progressing sales through to completion
• Experience selling shared ownership products
• Knowledge of Shared Ownership and Private Sales
• Familiarity with CRM systems
• Ability to work independently and as part of a team
• Proactive and results-driven attitude

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 20th May 2025 at 11:59pm.  

Step 2: Successful candidates will be invited to interview  

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.  

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.