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Support Worker - Old Barn 4This is an exciting opportunity to join our team at4 Old Barn, a registered care home in Gawcott, near Buckingham. As a Support Worker, you'll make a meaningful impact on the lives of our residents, helping them achieve independence and live with dignity.We offer round-the-clock care and support for four adults with moderate to severe learning disabilities, autism, and some physical disabilities. Our mission is to empower our residents to live their best lives by assisting them with every aspect of daily living. This includes organising and supporting outings, managing finances, attending appointments, administering medication, and ensuring a healthy and safe environment.As a Support Worker, you will play a vital role in helping people live independently and with dignity. As part of the role, you will:<ul>
<li>Assess needs and develop personalised support plans</li>
<li>Promote independence through life skills such as cooking, cleaning, and budgeting</li>
<li>Provide personal care with sensitivity and respect</li>
<li>Follow and contribute to risk assessments and management plans</li>
</ul><ul><li>Induct and assist in the mentoring of new staff </li></ul><ul><li>Support aspirations and help individuals achieve their goals</li></ul>You’ll be part of a friendly, supportive team that values collaboration and compassion.About you:We are looking for someone with experience in the care or support sector, who brings a can-do attitude and a genuine desire to help others thrive.You will also need to:<ul>
<li>Communicate effectively and adapt to different needs and preferences</li>
<li>Be flexible and reliable, able to work shifts including weekends and bank holidays</li>
<li>Work well as part of a team and independently</li>
<li>Be committed to equality, diversity, and person-centred care</li>
<li>
Hold a full UK driving licence and have access to a vehicle for work</li>
</ul>We will support your development with a structured induction, comprehensive training, and the opportunity to gain an accredited vocational qualification.Hightown Benefits:<ul>
<li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li>
<li>£25,857 pa for a 37.5 hour a week contract (£13.26 per hour)</li>
<li>Workplace pension scheme and life assurance of three times your annual salary</li>
<li>Mileage paid for car usage</li>
<li>Fully paid DBS</li>
<li>Annual bonus based on satisfactory performance</li>
<li>Monthly attendance bonus and annual salary and cost of living review</li>
<li>Ongoing professional development and training to help you deliver outstanding support</li>
<li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li>
<li>Employee assistance helpline</li>
</ul>Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are consideredAppointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Support Worker

<ul></ul>





Part Time: 20 hours a week, term time only. 
Are you passionate about supporting young minds and making a real difference in the classroom? We’re looking for a dedicated, energetic, and caring Kitchen Assistant to join our fantastic team!
What you’ll be doing:
<ul>
<li>Prepare and cook a variety of healthy meals in line with school menus and dietary requirements.</li>
<li>Maintain high standards of hygiene and cleanliness in the kitchen.</li>
<li>Manage food storage, stock levels, and kitchen supplies.</li>
<li>Follow food safety regulations and school policies.</li>
<li>Work efficiently as part of a team to serve meals on time.</li>
</ul>
What we’re looking for:
<ul>
<li>Previous experience in catering, preferably in a school or similar environment.</li>
<li>A good understanding of food safety and hygiene regulations.</li>
<li>Ability to work in a fast-paced kitchen environment.</li>
<li>Friendly and approachable, with a passion for providing great food.</li>
<li>Relevant food hygiene qualifications </li>
</ul>
Why work for us?
<ul>
<li>Supportive and friendly school community</li>
<li>Ongoing training and development opportunities</li>
<li>A rewarding role where you’ll make a real impact!</li>
</ul>
We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children in our care.

When you join Kedleston Group, you can be certain that your work will have purpose and meaning. You can also expect a supportive environment which enables you to excel in your role and grow in your career.
You will have access to an attractive benefits package including;
<ul>
<li>Access to health and well-being programmes, including a free and confidential 24/7 helpline and counselling service</li>
<li>Discounts on retail, travel, and leisure through our benefits platform</li>
<li>Cycle to work scheme</li>
<li>Generous life cover</li>
</ul>
Who are we?
Silverways School is an independent special school which supports children and young people with autism and associated learning needs. The school is set in the heart of the community in Enfield, North London.

The focus at Silverways School is on maximising every child’s potential to develop into a confident, resilient, and skilled young person who will make a positive contribution to society and live as independent a life as possible.
Silverways School is part of Kedleston Group. We specialise in providing specialist education and care for children aged 7-19 with a range of special educational needs and disabilities (SEND). These include autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD) and social emotional and mental health needs (SEMH).
We are committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including a criminal records disclosure.

We are a disability confident committed and equal opportunities employer, welcoming applications from all sections of the community.

other1003

Kedleston Group

Kitchen Assistant

<ul></ul>





Are you passionate about supporting young minds and making a real difference in the classroom? We’re looking for a dedicated, energetic, and caring Pastoral Support Assistant to join our fantastic team from September 2025!
What you’ll be doing:
<ul>
<li>Provide daily pastoral support to pupils, acting as a consistent and trusted adult.</li>
<li>Help students develop emotional resilience, self-confidence, and positive self-identity.</li>
<li>Support pupils during times of crisis, distress, or dysregulation using de-escalation strategies.</li>
<li>Monitor wellbeing, mood, and engagement, reporting concerns to the safeguarding or pastoral team.</li>
<li>Liaise with other staff to monitoring pupils’ behaviour and well being</li>
<li>Lead or support small group or 1:1 pastoral interventions.</li>
<li>Communicate with parents/carers about specific support in place for their child.</li>
</ul>
What we’re looking for:
<ul>
<li>A team player who will uphold the mission, values and goals of Hawley Woods School</li>
<li>A can-do attitude</li>
<li>Great communication and interpersonal skills</li>
<li>Experience working with children and young people with social, emotional and mental health needs including autism in an educational setting.</li>
<li>A passion for education and helping students thrive.</li>
</ul>
Why join us?
<ul>
<li>Supportive and friendly school community</li>
<li>Ongoing training and development opportunities</li>
<li>A rewarding role where you’ll make a real impact!</li>
</ul>
We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children in our care.

When you join Kedleston Group, you can be certain that your work will have purpose and meaning. You can also expect a supportive environment which enables you to excel in your role and grow in your career.
You will have access to an attractive benefits package including;
<ul>
<li>Access to health and well-being programmes, including a free and confidential 24/7 helpline and counselling service</li>
<li>Discounts on retail, travel, and leisure through our benefits platform</li>
<li>Cycle to work scheme</li>
<li>Generous life cover</li>
</ul>
Who are we?
Hawley Woods School provides a specialist environment and support primarily for autistic children and those needing a similarly adapted approach with small classes of 6-8 pupils within our calm, nurturing setting. Our school caters for children from the age of 7 up to 16 years (Key Stages 2, 3 and 4). 
We help children with an Education, Health and Care Plan (EHCP) who may be struggling to keep up with the pace of work, may be losing confidence, or struggling with the overwhelming sensory environment of their mainstream school. We also help children who have been out of education for a period of time, to positively re-engage in an education which takes into account any negative experiences they may have had in schools so far.

Hawley Woods School is part of Kedleston Group. We specialise in providing specialist education and care for children aged 7-19 with a range of special educational needs and disabilities (SEND). These include autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD) and social emotional and mental health needs (SEMH).
We are committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including a criminal records disclosure.

We are a disability confident committed and equal opportunities employer, welcoming applications from all sections of the community.
teaching1002

Pastoral Support Assistant

<ul></ul>





Part time role of 3 days per week, September 2025 start.
Are you an enthusiastic and dedicated educator looking to make a real impact on young minds? Are you a highly enthusiastic teacher with a passion for Forest Skills, Horticulture and Animal Care?
We are seeking a motivated and inspiring SEN Teacher to join our dynamic team and help shape the future of our children and young people.
What you’ll be doing:
<ul>
<li>Plan, prepare, and deliver high-quality lessons that engage and challenge children and young people.</li>
<li>Foster a positive learning environment that supports children and young people's educational and personal growth.</li>
<li>Assess and monitor student progress, providing constructive feedback and support.</li>
<li>Work collaboratively with colleagues, parents, and the wider school community to ensure student success.</li>
<li>Participate in school activities, extracurricular programs, and professional development opportunities.</li>
</ul>
What we’re looking for:
<ul>
<li>Qualified Teacher Status (QTS) - we are open to candidates who have strong experience of outdoor skills/instructor experience.</li>
<li>A qualification in SEND education is desirable.</li>
<li>Experience in teaching Forest Skills, Animal Care, Horticulture. </li>
<li>Experience of working with children with Autism Spectrum Conditions (ASC) and Special Educational Needs (SEN).
</li>
<li>Strong classroom management skills and the ability to inspire and motivate children and young people.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>A commitment to continuous professional development and innovation in teaching methods.</li>
</ul>
Why join us?
<ul>
<li>Annual salary reviews and enhanced pension contributions for qualified teachers.</li>
<li>Ongoing professional development opportunities.</li>
<li>A collaborative and dedicated team of professionals.</li>
<li>A rewarding and fulfilling role making a real difference to children's lives.</li>
</ul>
We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children in our care.

When you join Kedleston Group, you can be certain that your work will have purpose and meaning. You can also expect a supportive environment which enables you to excel in your role and grow in your career.
You will have access to an attractive benefits package including;
<ul>
<li>Access to health and well-being programmes, including a free and confidential 24/7 helpline and counselling service</li>
<li>Discounts on retail, travel, and leisure through our benefits platform</li>
<li>Cycle to work scheme</li>
<li>Generous life cover</li>
</ul>
Who are we?
Hawley Woods School provides a specialist environment and support primarily for autistic children and those needing a similarly adapted approach with small classes of 6-8 pupils within our calm, nurturing setting. Our school caters for children from the age of 7 up to 16 years (Key Stages 2, 3 and 4). 
We help children with an Education, Health and Care Plan (EHCP) who may be struggling to keep up with the pace of work, may be losing confidence, or struggling with the overwhelming sensory environment of their mainstream school. We also help children who have been out of education for a period of time, to positively re-engage in an education which takes into account any negative experiences they may have had in schools so far.

Hawley Woods School is part of Kedleston Group. We specialise in providing specialist education and care for children aged 7-19 with a range of special educational needs and disabilities (SEND). These include autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD) and social emotional and mental health needs (SEMH).
We are committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including a criminal records disclosure.

We are a disability confident committed and equal opportunities employer, welcoming applications from all sections of the community.
teaching1002

SEN Teacher - Part Time

<ul></ul>





Ivytree House
Are you compassionate, patient, and dedicated to supporting young people? We’re looking for a
Bank&nbsp;ResidentialChildren’s Care Worker to provide a safe, nurturing environment where children can thrive!
What you’ll be doing:
<ul>
<li>Support and care for children in a safe environment</li>
<li>Help build their confidence, independence, and life skills</li>
<li>Work closely with a team to provide emotional and practical support</li>
<li>Ensure every child feels valued and heard </li>
</ul>
What we’re looking for:
<ul>
<li>A caring and empathetic nature</li>
<li>Experience working with children and young people with complex and mental health needs</li>
<li>Resilience, patience, and a positive attitude</li>
<li>A passion for making a difference in young lives </li>
</ul>
Why work for us?
<ul>
<li>Supportive and friendly staff team</li>
</ul>
<ul>
<li>Ongoing development and training including the opportunity to gain a level 3 diploma in Residential Childcare (plus £1000 bonus if completed within 12 months!)</li>
</ul>
<ul>
<li>A rewarding role where no two days are the same and you’ll make a real impact!</li>
</ul>
We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children in our care.

When you join Kedleston Group, you can be certain that your work will have purpose and meaning. You can also expect a supportive environment which enables you to excel in your role and grow in your career.
You will have access to an attractive benefits package including;
<ul>
<li>Access to health and well-being programmes, including a free and confidential 24/7 helpline and counselling service</li>
<li>Discounts on retail, travel, and leisure through our benefits platform</li>
<li>Cycle to work scheme</li>
<li>Generous life cover</li>
</ul>
Who are we?
Ivytree House specialises in supporting children and young people who have Social Emotional Behavioural difficulties, Mental Health difficulties and additional needs/difficulties including Attachment disorders, Trauma, Mild to Moderate Autism, ADHD, ODD, Conduct disorder, eating Disorders, Anxiety disorders, sleep disorders, mood disorders, gender identity disorder, adjustment disorder, self-harm, ligature amongst other difficulties. We support our children to access appropriate education provision, be this mainstream or otherwise up until the completion of their GCSE years and beyond in to further education, apprenticeships, training, or employment.
Ivytree House is part of Kedleston Group. We specialise in providing specialist education and care for children aged 7-19 with a range of special educational needs and disabilities (SEND). These include autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD) and social emotional and mental health needs (SEMH).
We are committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including a criminal records disclosure.

We are a disability confident committed and equal opportunities employer, welcoming applications from all sections of the community.

Care1001

Bank Residential Care Worker – Children and Young People

<ul></ul>





Are you passionate about supporting young minds and making a real difference in the classroom? We’re looking for a dedicated and experienced SEN Administrator and Exams Officer join our fantastic team!
What you’ll be doing:
<ul>
<li>
Examination Management: Understand and comply with exam regulations, ensure secure handling of exam papers, manage candidate registrations, and address any issues during exams. Also, arrange for the sharing of results and contribute to exam-related policy development.</li>
<li>
SEND Administration: Support the SENDCO in managing students with SEND, including maintaining records, arranging meetings, assisting with assessments, and preparing reports for EHCP reviews. Ensure that access arrangements for exams are in place and keep relevant records updated.</li>
<li>
Student Support: Assist with the identification and assessment of students with SEND, coordinate referrals, and support placement reviews. Work with SLT to ensure smooth transitions for new students and assist with Ofsted inspections.</li>
<li>
General Support: Assist with the business office duties, such as providing information on admissions and supporting reception duties when necessary.</li>
</ul>
What we’re looking for:
<ul>
<li>Experience of working as an administrator in a SEN setting.</li>
<li>Experience of working as an Exams officer.</li>
<li>Proficiency in Microsoft Excel.</li>
<li>Someone who is resilient and can always enforce strict boundaries and consistency.</li>
<li>A team player who will uphold the mission, values and goals of High Peak School.
</li>
<li>A can-do attitude.</li>
<li>Great communication and interpersonal skills.</li>
<li>A passion for education and helping students thrive.</li>
</ul>
Why work for us?
<ul>
<li>Supportive and friendly school community</li>
<li>Ongoing training and development opportunities</li>
<li>A rewarding role where you’ll make a real impact!</li>
</ul>
We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children in our care.

When you join Kedleston Group, you can be certain that your work will have purpose and meaning. You can also expect a supportive environment which enables you to excel in your role and grow in your career.
You will have access to an attractive benefits package including;
<ul>
<li>Access to health and well-being programmes, including a free and confidential 24/7 helpline and counselling service</li>
<li>Discounts on retail, travel, and leisure through our benefits platform</li>
<li>Cycle to work scheme</li>
<li>Generous life cover</li>
</ul>
Who are we?
Our specialist multi-disciplinary team of leaders, carers, therapists and educationalists work seamlessly together. They teach and proactively support pupils who have been subjected to adverse childhood experiences, including trauma, toxic stress and associated mental wellbeing difficulties, aiming to break the cycle of adversity. Children and young people may also come to us because they are challenged by attention deficit hyperactivity disorder, dyslexia, and dyspraxia or moderate and specific learning difficulties.
High Peak School is part of Kedleston Group. We specialise in providing specialist education and care for children aged 7-19 with a range of special educational needs and disabilities (SEND). These include autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD) and social emotional and mental health needs (SEMH).
We are committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including a criminal records disclosure.

We are a disability confident committed and equal opportunities employer, welcoming applications from all sections of the community.

other1003

SEN Administrator and Exams Officer

<ul></ul>





Are you passionate about supporting young minds and making a real difference in the classroom? We’re looking for a dedicated, experienced, energetic, and caring Flexible Learning Programme (FLP) – Transition Worker to join our fantastic team!
What you’ll be doing:
<ul>
<li>Support individual or small groups of pupils with learning and integration into full-time education.</li>
<li>Deliver sessions, coordinate with subject leaders, and assist in assessment.</li>
<li>Promote pupil wellbeing, adhere to school policies, attend school events, and maintain parent communication.</li>
<li>Deliver academic/social sessions at various venues, including homes.</li>
<li>Transport pupils, organise wellbeing activities, and create timetables.</li>
<li>Support transitions into school, vocational placements, and KS5 providers.</li>
<li>Keep accurate records of engagement and attendance.</li>
<li>Promote positive behaviour and wellbeing, following safeguarding procedures.</li>
<li>Work with safeguarding leads, manage risk assessments, and deliver welfare support.</li>
<li>Provide mentoring or counselling and maintain behavioural and safeguarding records.</li>
</ul>
What we’re looking for:
<ul>
<li>Previous experience in a similar educational support role. </li>
<li>Experience working with students with ASC and/or SEMH needs.</li>
</ul>
<ul>
<li>Effective communication with parents and carers.</li>
</ul>
<ul>
<li>Strong understanding of child development, autism strategies, and trauma-informed approaches.</li>
<li>Strong understanding of child development and the primary/secondary curriculum.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to manage behaviour effectively and support diverse learning needs.</li>
<li>Commitment to safeguarding and promoting the welfare of children.</li>
<li>A proactive and positive approach to supporting student learning.</li>
</ul>
Why work for us?
<ul>
<li>Supportive and friendly school community</li>
<li>Ongoing training and development opportunities</li>
<li>A rewarding role where you’ll make a real impact!</li>
</ul>
We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children in our care.

When you join Kedleston Group, you can be certain that your work will have purpose and meaning. You can also expect a supportive environment which enables you to excel in your role and grow in your career.
You will have access to an attractive benefits package including;
<ul>
<li>Access to health and well-being programmes, including a free and confidential 24/7 helpline and counselling service</li>
<li>Discounts on retail, travel, and leisure through our benefits platform</li>
<li>Cycle to work scheme</li>
<li>Generous life cover</li>
</ul>
Who are we?
Opened in 2014, Arc School Ansley is an independent specialist day school in Ansley, a lovely small village, for children and young people aged between 11 and 17.
Our experienced team is dedicated to providing outstanding education to children and young people a diagnosis of Autism Spectrum Condition, who may have many associated needs such as; social, emotional and mental health needs, communication needs and cognition and learning needs.
Arc School Ansley is part of Kedleston Group. We specialise in providing specialist education and care for children aged 7-19 with a range of special educational needs and disabilities (SEND). These include autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD) and social emotional and mental health needs (SEMH).
We are committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including a criminal records disclosure.

We are a disability confident committed and equal opportunities employer, welcoming applications from all sections of the community.

teaching1002

Flexible Learning Programme – Transition Worker

<ul></ul>





Are you compassionate, patient, and dedicated to supporting young people? We’re looking for a
Waking Night Care Worker - Children and Young People&nbsp;to provide a safe, nurturing environment where children can thrive!
You will play a crucial role in supporting the children’s needs overnight, ensuring their safety, well-being, and security in line with our policies and procedures. You will also assist in providing general care and support, while maintaining a secure and supportive environment.
What you’ll be doing:
<ul>
<li>Stay awake during night shifts, providing constant supervision of the home.</li>
<li>Help build their confidence, independence, and life skills</li>
<li>Work closely with a team to provide emotional and practical support</li>
<li>Regularly check the security of the building and alert senior staff if any security issues arise.</li>
<li>Ensure all children are accounted for and report any missing children to senior staff.</li>
<li>Assist with bedtime routines, helping children settle in for the night.</li>
<li>Help the children wake up and get ready in the morning.</li>
<li>Ensure every child feels valued and heard </li>
</ul>
What we’re looking for:
<ul>
<li>A caring and empathetic nature</li>
<li>Experience working with children and young people with complex and mental health needs</li>
<li>Resilience, patience, and a positive attitude</li>
<li>A passion for making a difference in young lives </li>
</ul>
Why work for us?
<ul>
<li>Supportive and friendly staff team</li>
</ul>
<ul>
<li>Ongoing development and training including the opportunity to gain a level 3 diploma in Residential Childcare (plus £1000 bonus if completed within 12 months!)</li>
</ul>
<ul>
<li>A rewarding role where no two days are the same and you’ll make a real impact!</li>
</ul>
We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children in our care.

When you join Kedleston Group, you can be certain that your work will have purpose and meaning. You can also expect a supportive environment which enables you to excel in your role and grow in your career.
You will have access to an attractive benefits package including;
<ul>
<li>Access to health and well-being programmes, including a free and confidential 24/7 helpline and counselling service</li>
<li>Discounts on retail, travel, and leisure through our benefits platform</li>
<li>Cycle to work scheme</li>
<li>Generous life cover</li>
</ul>
Who are we?
Ivytree House aims to provide a safe environment that supports children presenting with SEMH difficulties to achieve positive outcomes. Our specialist model is designed to provide a unique, integrated approach to care, education, health and mental health supported within a nurturing residential setting. This allows us to help children build resilience, promote social inclusion, support engagement in the community and educational and vocational activities, promote independence and support children in rehabilitation and recovery amongst other outcomes.
Ivytree House is part of Kedleston Group. We specialise in providing specialist education and care for children aged 7-19 with a range of special educational needs and disabilities (SEND). These include autistic spectrum condition (ASC), attention deficit hyperactivity disorder (ADHD) and social emotional and mental health needs (SEMH).
We are committed to safeguarding and protecting children and we expect all colleagues to share this commitment. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 and is subject to a range of vetting checks including a criminal records disclosure.

We are a disability confident committed and equal opportunities employer, welcoming applications from all sections of the community.

care1001

Waking Night Care Worker - Children and Young People

<ul></ul>





Complaints and Resolution Officer Location: Hemel Hempstead (Hybrid) Salary: £39,822 Hours: Full-timeAre you passionate about making a difference in people's lives? Do you have a knack for resolving issues with empathy and efficiency? If so, Hightown has an exciting opportunity for you to join our newly established Complaints and Resolution team!About Us:Hightown is a charitable housing association dedicated to providing homes and support to those in need across Hertfordshire, Bedfordshire, and Buckinghamshire. With over 9,000 homes and a team of more than 1,000 dedicated staff, we are committed to building new homes and delivering excellent housing and support services.The Role:As a Complaints and Resolution Officer, you will be at the forefront of our mission to provide exceptional customer service. It is important that you have previous complaints handling experience, preferably within the social housing sector. Your role will involve:<ul>
<li>
Listening and Responding: Be the first point of contact for customers expressing dissatisfaction, ensuring their concerns are heard and addressed promptly.</li>
<li>
Investigating and Resolving: Work closely with customers, colleagues, and contractors to investigate complaints, identify service failures, and provide comprehensive responses.</li>
<li>
Building Relationships: Use your excellent communication skills to build constructive relationships with customers, resolving concerns at the earliest opportunity.</li>
<li>
Ensuring Compliance: Follow the Housing Ombudsman Service's Complaints Handling Code, ensuring all deadlines are met and processes are followed meticulously.</li>
<li>
Driving Improvement: Identify and share learning opportunities from complaints to promote continuous service improvement.</li>
</ul>Key Responsibilities:<ul>
<li>Administer Hightown's complaints handling process, including logging, tracking, and recording outcomes.</li>
<li>Engage proactively with colleagues to gather information and respond to complaints effectively.</li>
<li>Provide feedback to customers on changes made due to lessons learned from complaints.</li>
<li>Support the Complaints and Resolution Manager with annual submissions and performance reports.</li>
<li>Liaise with external agencies to ensure successful resolution of complaints.</li>
</ul>About You:<ul>
<li>
Empathetic and Customer-Focused: You understand the importance of listening and responding to customer needs with empathy.</li>
<li>
Detail-Oriented: You have a keen eye for detail and ensure all records and documentation are accurate.</li>
<li>
Proactive and Collaborative: You work well with others and take initiative to resolve issues efficiently.</li>
<li>
Communication: Excellent written and verbal communication</li>
<li>
Knowledgeable: You stay updated on current legislation, regulatory requirements, and best practices and ideally have experience in housing.</li>
<li>
Experience: You have previous experience in investigating complaints and demonstrating your ability to handle complex issues and provide thorough resolutions.</li>
</ul>What We Offer:<ul>
<li>
A Supportive Environment: Join a team that values collaboration and mutual support.</li>
<li>
Professional Growth: Opportunities for training and development to enhance your skills.</li>
<li>
Annual leave: 33 days including Bank Holidays (increasing with service)</li>
<li>
Competitive Salary: £39,822 per annum for a 35-hour week.</li>
<li>Monthly Attendance Bonus</li>
</ul><ul><li>
Flexible working: Hybrid working after 3 months service</li></ul><ul>
<li>
Workplace Pension Scheme: And life assurance cover of three times your annual salary.</li>
<li>
Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.</li>
<li>
Employee Support: Health &amp; wellbeing services.</li>
<li>Free On-site Gym Access</li>
</ul>Join Us:If you are ready to make a meaningful impact and be part of a team that is dedicated to providing excellent housing and support services, we want to hear from you!Apply now and help us continue to build a better future for our communities.We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.Hightown is an Equal Opportunities &amp; Disability Confident Employer

Complaints and Resolution Officer

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Complaints Assistant Location: Hemel Hempstead Salary: £27,663 Hours: Full-time (Hybrid)Do you have strong administration skills and would like to be part of a new team that delivers high-quality customer service? If so, Hightown Housing Association has an exciting opportunity for you!About Us:Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.The Role:As a Complaints Assistant, you will play a crucial part in supporting the Complaints &amp; Resolution Manager and the wider Complaints &amp; Resolutions Team. Your responsibilities will include:<ul>
<li>
Administrative Support: Provide essential administrative support, including taking calls from customers and acknowledging complaints in writing.</li>
<li>
Complaints Log Management: Coordinate and administer the Complaints Log, ensuring it remains up-to-date and accurate.</li>
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Data Input and Record Keeping: Input data, process information, and maintain the Complaints and Compliments logs with precision.</li>
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Monitoring and Follow-Up: Regularly monitor and chase progress on commitments made during and after complaints investigations.</li>
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Customer Engagement: Champion excellent customer service and engagement within the organisation.</li>
</ul>Key Responsibilities:<ul>
<li>Support the team to ensure a robust and consistent approach to complaint handling.</li>
<li>Provide administrative support to the Customer Complaints Scrutiny Panel and Quarterly Complaints Lessons Learnt meetings by taking minutes at meetings and sharing feedback.</li>
<li>Assist with collating responses to Subject Access Requests.</li>
<li>Complete complaints closure surveys with customers and support data collection.</li>
<li>Collaborate across the organisation to gather information and produce reports.</li>
<li>Promote customer engagement and excellent service within the wider organisation.</li>
</ul>About You:<ul>
<li>
Empathetic and Customer-Focused: You understand the importance of listening and responding to customer needs with empathy.</li>
<li>
Detail-Oriented: You have a keen eye for detail and ensure all records and documentation are accurate.</li>
<li>
Proactive and Collaborative: You work well with others and take initiative to resolve issues efficiently.</li>
<li>
Confident: You will be confident chasing colleagues and customers for information to ensure deadlines are met.</li>
</ul>What We Offer:<ul>
<li>
A Supportive Environment: Join a team that values collaboration and mutual support.</li>
<li>
Professional Growth: Opportunities for training and development to enhance your skills.</li>
<li>
Annual leave: 33 days including Bank Holidays (increasing with service)</li>
<li>
Competitive Salary: £27,663 per annum for a 35-hour week.</li>
<li>Monthly Attendance Bonus</li>
<li>
Workplace Pension Scheme: And life assurance cover of three times your annual salary.</li>
<li>
Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.</li>
<li>
Employee Support: Health &amp; wellbeing services.</li>
<li>Free On-site Gym Access</li>
</ul>Join Us:If you are ready to make a meaningful impact and be part of a new team that is dedicated to providing excellent housing and support services, we want to hear from you!Apply now and help us continue to build a better future for our communities.We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.Hightown is an Equal Opportunities &amp; Disability Confident Employer

62 Full time Jobs in Buckinghamshire, UK