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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4859/Technical_Officer_JD_PRG_Jan_25.docx" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4859/Technica…</a></li>
</ul>





Technical Officer
Are you a people person?
Can you learn fast, and adapt to deliver brilliant services?
Are you tenacious and passionate about your work?
We are growing and have a need for a Technical Officer to join our Asset team.&nbsp; &nbsp;This is a great opportunity to join a friendly and enthusiastic team.
Reporting to the Director of Asset Management, you will be supported in developing your career and will be involved in a range of interesting and unique projects.
We are a small company and pride ourselves on our local personal offer to our tenants, our excellent engagement with our tenants, the can-do attitude and brilliant teamwork of our staff, and our aspirations to be the best small housing provider.&nbsp;
At GHHA we love to see staff talking ownership of their work and creating amazing places for our tenants to live. We will support you to develop the right skills, and will provide training and a development plan for our staff that meets both professional and personal ambitions.
As a small company, it means that every employee gets involved in delivering our services.&nbsp; Whilst you will have your primary duties, you will soon find that no two days are the same, as you can be a genuine part of influencing how we do what we do alongside our tenants.
We offer in return a competitive salary, generous annual leave, pension, life assurance, personal accident cover, support and well-being services, and private medical cashback insurance.
There will be some travel involved with this role.

Technical Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5499/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5500/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5501/WBC_Reference_Request_Form_2022.docx" target="_blank">WBC_Reference_Request_Form_2022</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5502/Zoom_Interview_Tips__Candidate_.docx" target="_blank">Zoom_Interview_Tips__Candidate_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5929/Pay_Scheme_01_04_2025.pdf" target="_blank">Pay_Scheme_01_04_2025</a></li></ul>

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
An exciting opportunity has arisen to join the housing team at Woking Borough Council.
We are seeking a motivated, flexible, and pro-active person to join our Housing Team.
The role will involve all aspects of tenancy management in the housing team.
The ideal candidate will be passionate about service improvement, transformation and ideally have experience in developing and implementing new policies and procedures.
You will lead and motivate a team of housing officers and an ASB officer ensuring procedures are efficiently delivered to maximize tenant satisfaction and to be in line with the Consumer Standards and Ombudsman guidelines.
You will be responsible for the line management of the housing team and work with them to ensure that the service delivers on the Councils objectives and vision, as well as ensuring that tenant satisfaction is a key focus.
We would like to embed a tenant first culture at Woking Borough Council, and you will ensure the team is proactive with early intervention in tenancy and ASB cases and signposting to support agencies we work with in the borough.
You will ensure tenancy actions are carried out in a timely, appropriate, and proportionate manner and communication with tenants is conducted in line with procedures and timescales within them.
You will be expected to oversee effective use of the housing management database, case files into the day-to-day workings of the team and case management.
Where necessary you will identify and pursue legal action such as Notice Of Seeking Possession, Possession Proceedings, attending court and acting as a witness where appropriate.
Ideally the successful candidate will have experience of working and managing a team responsible for tenancy management and ASB management in the social housing sector with a good knowledge of up-to-date relevant legislation.
The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health, and leisure membership, plus many more excellent benefits.
This is a hybrid role, and the successful applicant will be required to work from the Civic offices based in Woking, Surrey a minimum of 3 days per week.&nbsp;&nbsp;
Please note that a driver's license and access to your own vehicle is essential for this role.
<ul>
<li>&nbsp;DBS Check</li>
</ul>
Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.
As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.
<ul>
<li>English Language Requirement </li>
</ul>
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.&nbsp; An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.
For an informal discussion about the role, please contact Gerri Summers, Resident Services Manager on 01483 743625
Closing Date:&nbsp; 6 July 2025 - 23.55pm
Interview Date:&nbsp; 16 &amp; 22 July 2025 – this will be an in-person interview held at the Civic offices in Woking, Surrey

Housing Team Leader (Tenancy)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5751/Behavioural_Framework_revised_Oct_2023.docx" target="_blank">Behavioural_Framework_revised_Oct_2023</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5752/Job_Application_Guide_2018.pdf" target="_blank">Job_Application_Guide_2018</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5753/WBC_Reference_Request_Form_2022.docx" target="_blank">WBC_Reference_Request_Form_2022</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5754/Zoom_Interview_Tips__Candidate_.docx" target="_blank">Zoom_Interview_Tips__Candidate_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5763/Antisocial_Behaviour_Officer__Housing__New.docx" target="_blank">Antisocial_Behaviour_Officer__Housing__New</a></li></ul>

Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.
Please apply online via the link provided.
An exciting opportunity has arisen to join the housing team at Woking Borough Council.
We are seeking a motivated, flexible, and pro-active person to join our Housing Team.
The role will involve dealing with all aspects of anti social behaviour, tenancy fraud, harassment and hate crime and the subsequent understanding and implementation of legal actions following any investigations.
The ideal candidate will be passionate about service improvement, transformation and ideally have experience in developing and implementing new policies and procedures.
You will provide a high quality and customer focused service to the Council’s residents.
You will work collaboratively with housing colleagues, managers, contractors, partnering agencies and customers, ensuring that the service delivers its objectives and increases tenant satisfaction.
We would like to embed a tenant first culture at Woking Borough Council, and you will ensure that you are proactive with early intervention in ASB cases and signposting to support agencies we work with in the borough.
You will ensure appropriate actions are carried out in a timely, appropriate, and proportionate manner and communication with tenants is conducted in line with procedures and timescales within them.
You will be expected to oversee effective use of the housing management database, case files into the day-to-day workings of the team and case management.
Where necessary you will identify and pursue legal action such as Notice Of Seeking Possession, Possession Proceedings, Injunctions, attending court and acting as a witness where appropriate.
Ideally the successful candidate will have experience of working and managing ASB in the social housing sector with a good knowledge of up-to-date relevant legislation.
The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health, and leisure membership, plus many more excellent benefits.
This is a hybrid role, and the successful applicant will be required to work from the Civic offices based in Woking, Surrey a minimum of 3 days per week.&nbsp;&nbsp;
Please note that a driver's license and access to your own vehicle is essential for this role.
DBS Check
Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.
As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.
English Language Requirement 
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.&nbsp; An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.
Who to contact for informal discussion:
For an informal discussion about the role, please contact Gerri Summers, Resident Services Manager on 01483 743625
Closing Date:&nbsp; 6 July 2025 - 23.55pm
Interview dates are in person on 21 &amp; 23 &nbsp;July 2025.

Antisocial Behaviour Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5526/Legal_Threshold_Officer_-_Benefits_and_Homeless_Prevention____3_.pdf" target="_blank">https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5526/Legal_Th…</a></li>
</ul>

Please apply online via the link provided.



Hackney is London's most diverse and dynamic borough. Stretching from the edge of the City, to the Queen Elizabeth Olympic Park, it is an area of rapid economic growth, particularly in the tech, media, fashion and other creative industries. Hackney has more green space than any other inner London borough, some of the capital's best schools, and first class transport connections, which combined with excellent local public services and a thriving arts, cultural and retail sector, are fast making it one of London's most popular areas to live, work and visit. Our challenge is to make sure that our borough's economic growth provides benefits for everyone who lives here, and to create opportunities that will transform the lives of local people.
We know that staff are key to our success and we are seeking people with ambition, creativity and commitment to our values to help us achieve the best for the people of Hackney.
Our Benefits and Homeless Prevention Service has responsibility for all areas of homelessness; from rough sleeping to housing allocations as well as the assessment of Housing Benefit, Council Tax Reduction and the Here to Help Service. This innovative approach is helping us provide a more joined up service and more focused support for those in Hackney that are at risk of homelessness.
We are strengthening our Homeless Prevention Service with the addition of this new exciting role - Legal Threshold Officer. Two officers will be working across our Homeless Prevention Teams ensuring that at all stages of the process - from the point of first contact to main duty decisions, homelessness legal tests are applied correctly by our staff so that those residents who really need our help can receive it as quickly as possible.
The officers will also be working closely with our lawyers in our Legal Department to ensure that we are responding to threats of Judicial Review robustly and providing similar information and advice to our Corporate Complaints Team to respond to LGSC Ombudsman homelessness enquiries.
Working collaboratively and in a non judgemental way to foster learning and expert level knowledge amongst staff is key. Enabling and empowering staff and residents alike to work towards the most realistic housing solutions whilst ensuring value for money for the Council.
The ability to make decisions in a timely manner, often under pressure and responding to short notice enquiries is crucial.
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Closing date for applications:&nbsp;01 July&nbsp;2025 (22.59)
Interview and assessment date:&nbsp;W/C&nbsp;14 July&nbsp;2025
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

Legal Threshold Officer- Benefits and Homeless Prevention

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Housing Needs Review &amp; Improvement Manager &nbsp;(Job number: 3609) Salary: £48,969 Grade:&nbsp;Level 4 Zone 2 Location:&nbsp;5 Pancras Square, N1C 4AG Contract Type:&nbsp;Permanent &nbsp; Hours:&nbsp;36 per week,full time Closing Date:&nbsp;Monday 7^th July at 23:55 About Camden Camden is building a borough where everyone can thrive. We're home to radical social change, progressive values, and big ambitions and housing is at the heart of our mission. We’re working closely with our communities to ensure access to safe, secure, and sustainable homes for all. We’re looking for a committed and experienced professional to lead our statutory housing review function and help drive improvement across our housing services. The Role As the Housing Needs Review &amp; Improvement Manager you will lead Camden’s housing review service, overseeing statutory reviews and legal challenges under Parts 6 and 7 of the Housing Act 1996. You will represent the Council in court, liaise with legal teams, and ensure decisions are legally robust and compliant. This is a strategic leadership role. You will manage and develop a team of review officers, champion service improvement, and shape policy in response to legal precedent and resident feedback. You will work closely with legal services, housing teams, elected members, and the ombudsman. You'll also lead on data analysis, training, and quality assurance, using insights to strengthen delivery across the housing service. About You You bring substantial experience in housing, homelessness, or legal services, with strong knowledge of Parts 6 and 7 of the Housing Act and related case law. You understand administrative law, safeguarding, and housing allocations. You have proven leadership experience, including managing staff, guiding performance, and improving service standards. You are confident representing the Council in legal proceedings, producing high quality written decisions, and training others on good practice. You are a collaborative, resident-focused professional with a passion for equity, inclusion, and better housing outcomes. To view the Job Profile, please CLICK HERE&nbsp; or copy and paste the below in to your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11012338/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11012338/file/documen…</a> What We Offer&nbsp; At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.&nbsp; &nbsp;&nbsp; Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity &nbsp;&nbsp; We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments &nbsp;&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neuro diverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

Camden Council

Housing Needs Improvement Manager

Organisation:&nbsp;London Borough of Waltham ForestSalary:&nbsp;PO4 (£47,532 - £50,574)Contract Type:&nbsp;Full time, permanentWorking hours per week:&nbsp;36Application Deadline:&nbsp;04/07/2025Proposed Interview Date(s):&nbsp;TBCReference: 1753About Us:&nbsp;Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp;We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp;London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp;The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp;Click here for further information on the&nbsp;<a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;About the role:&nbsp;We are seeking a dynamic and experienced Housing Complaints &amp; Enquiries Team Leader to lead a team of officers in investigating and responding to Councillor and MP enquiries and complaints in relation to our landlord housing services. &nbsp;This role is key to promoting excellent complaint handling across the service, ensuring the highest level of customer care and that the service meets the required standards. &nbsp;&nbsp;<a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-%20Housing%20Complaints%20%20Enquiries%20Team%20Leader%20(1753).pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a>Key Responsibilities:&nbsp;<ul> <li>Lead and support a team of Housing Complaints &amp; Enquiries Officers, regularly reviewing team performance and development needs.</li> <li>Ensure high-quality and timely responses to complaints, enquiries, Freedom of Information (FOI), and Subject Access Requests.</li> <li>Manage resources effectively to maintain high-quality responses.</li> <li>Coordinate complex Stage 1 complaints and responses to Housing Ombudsman orders.</li> <li>Promote excellent customer care and rebuild trust with residents.</li> <li>Drive relations with contractors, service area leads, and managers.</li> <li>Maintain accurate records and ensure compliance with regulatory requirements.</li> <li>Identify and embed improvements to the complaint handling service.</li> <li>Contribute to policy, practice, and service development.</li> <li>Develop effective partnerships with internal and external stakeholders.</li> <li>Contribute to the completion of the annual self-assessment against the Housing Ombudsman’s Complaints Handling Code.</li> <li>Liaise with Housing Service Improvement Team Leader to provide insight and information to inform service improvement activity.</li></ul>Skills, Experience and Qualifications:&nbsp;<ul> <li>Experience of leading a Team and the ability to demonstrate coaching and mentoring skills.&nbsp;</li> <li>Experience of day-to-day supervision of an operational team.&nbsp;</li> <li>Demonstrable experience of complaint handling and working in a complaint environment (preferably in housing).</li> <li>Excellent information gathering and analysis skills to understand whether policy and process has been followed correctly.&nbsp;</li> <li>Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded.&nbsp;</li> <li>Ability to make evidence based decisions in a fast paced environment.&nbsp;</li> <li>Excellent communication skills both written and verbal.</li> <li>An understanding of the responsibilities of social housing landlords (desirable).</li> <li>Familiarity with the Housing Ombudsman Complaint Handling Code (desirable).&nbsp;</li> <li>Ability to evidence and demonstrate how to motivate a team and develop individuals.</li> <li>Experience of working in a local authority with an understanding of a local authority’s responsibility to elected members (desirable).&nbsp;</li> <li>Experienced in the use of Microsoft Office applications and case management systems.</li> <li>Degree or equivalent or vocational qualification in relevant subject or area or qualified by experience.</li></ul>Terms and conditions:&nbsp;The below terms and conditions apply to this role:&nbsp;<ul> <li>Satisfactory employment references and CIFAS identity checks;&nbsp;</li> <li>Satisfactory declaration of interest;&nbsp;[SW1]&nbsp;</li></ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp;How to Apply:&nbsp;Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp;We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp;Equal Opportunity Employer:&nbsp;Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp;To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposesof the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp;We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp;For more information on the benefits of working for the Council, please visit&nbsp;<a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp;Contact Information:&nbsp;If you have any questions about this vacancy or the application process, please contact Salv Barbato, Acting Head Housing Engagement &amp; Service Improvement at&nbsp;<a href="mailto:Salvatore.Barbato@walthamforest.gov.uk" target="_blank">Salvatore.Barbato@walthamforest.gov.uk</a>If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp;





<ul></ul>

London Borough Of Waltham Forest

Housing Complaints and Enquiries Team Leader

<ul><li>Reference: EC169 </li><li>Division: Crawley Homes </li><li>Salary: £29,283.00 - £33,759.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 12 June 2025 </li><li>Interview date:04 July 2025</li><li>Extra payment(s): Essential car user </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: E - F </li><li>Working hours: 37 per week </li><li>Closing date: 26 June 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall, which opened in 2023 and is located a short walk from the town centre and railway station.&nbsp;We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management along with over 5000 garages and 1700 leaseholders, the stock is managed by the Crawley Homes division which is part of the council.&nbsp;We are passionate about the services we deliver and our commitment to providing excellent customer service and maintaining our housing stock in good condition. Crawley Homes is one of the leading social housing providers in the region.We are currently recruiting for an Assistant Building Maintenance Surveyor to join our Crawley Homes division.&nbsp;This is an excellent opportunity for someone with either:<ul><li>Some experience in building maintenance or supervisory roles, possibly gained through a college course but lacking hands-on experience,&nbsp;or</li><li>Extensive experience in a trade-related environment and looking to transition into a surveying career.</li></ul>Your key responsibilities will include:<ul><li>Completing building maintenance surveys</li><li>Supporting our team of surveyors and apprentice</li><li>Certifying payments, resolving contractor/customer disputes and monitoring the quality of work to ensure statutory compliance is maintained including the relevant Crawley homes policies &amp; procedures.</li><li>Supervising contracts, approving expenditure, and providing technical and housing advice</li><li>Taking responsibility where appropriate for the direction and supervision of contractors</li><li>Working within a dedicated area of Crawley supporting the Building maintenance surveyor</li><li>Supporting the Operations &amp; Maintenance Manager and Asset Manager in the running of the repair and planned contracts</li><li>Investigating and resolving customer complaints in line with Crawley Borough Council policy</li></ul>You will be:<ul><li>A collaborative team player with the ability to work across departments to ensure efficient void, planned, and repair processes</li><li>Knowledgeable when it comes to property termination, lettings, leasehold management, and technical repair standards</li></ul>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>The role is based at Crawley Town Hall, with site travel and flexibility for remote working.Satisfactory clearance of a Basic Disclosure &amp; Barring Service check (DBS) is a condition of employment.Travel between sites is required, so a full and current UK driving licence and access to a suitable vehicle is essential.An essential car user allowance is payable for this role.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email&nbsp;<a href="mailto:john.ryan@crawley.gov.uk" target="_blank">john.ryan@crawley.gov.uk</a>, Senior Maintenance Surveyor or call on 0772838477.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/assistant-building-maintenance-surveyor-job-description_0.pdf"> Assistant Building Maintenance Surveyor job description (PDF, 130.17 KB) </a></li></ul>





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Crawley Borough Council

Assistant Building Maintenance Surveyor

Organisation: London Borough of Waltham Forest&nbsp;Directorate: PlaceGrade: &nbsp;Scale 6 - PO1 (career graded role)Salary: £32,925 - £40,833 PA &nbsp;(depending on experience)Market Supplement / Retention Bonus: yesContract Type: Full-time/PermanentDBS: Enhanced BarredWorking hours per week: 36Application Deadline: &nbsp;24/06/2025Proposed Interview Date(s): TBCReference: 1777Previous applicants need not apply.About Us:&nbsp;Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp;We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp;London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. A great example of this commitment recently saw the release of a number of homes that were made available to people who live or work in the borough at discounted market rents.The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp;About the role:&nbsp;4 x Posts availableThis is a fantastic opportunity to make a real difference to some of the most vulnerable residents in the borough. Are you pro-active, resourceful, customer-resolution focused? Then this role might be for you.&nbsp;As a Housing Options &amp; Assessment Officer, you’ll be working in a busy and often challenging environment, where you will be supporting our vulnerable residents, some of whom may have complex needs. If you join our team, you’ll be focused on preventing residents from becoming homeless, as well as providing&nbsp;tailored support and interventions when prevention is not an option.The successful candidate will have at least 2 years experience of working within a busy Prevention and Assessment Service, as well as being enthusiastic, resilient and self-motivated.The ability to provide a high standard of housing advice and guidance to residents and landlords is essential.&nbsp; Great organisational, communication and negotiating skills are a must.For more information please visit our website page - <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/explore-career-housing" target="_blank">Explore a career in Housing | London Borough of Waltham Forest</a>&gt;<a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/Role%20Profiles/2020_housing_options_officer_sc6-po1%20.pdf" target="_blank"> Click here to download the Role Profile</a> &lt;&lt;&nbsp;Key Responsibilities:&nbsp;<ul> <li>Deliver a high quality and collaborative assessment of the housing requirements and options for people in housing need.</li> <li>Understand the abilities and the complex, multiple needs of individual residents/households.</li> <li>Motivate and empower residents to find and sustain new housing through the creation of Personal Housing Plans.</li> <li>Assessing residents against the prevention, relief and main duties in the Homelessness Reduction Act.</li></ul>Qualifications and Requirements:&nbsp;<ul> <li>3 A levels or equivalent through experience</li> <li>Demonstrable ability in written English and basic mathematics</li></ul>Terms and conditions:&nbsp;The below terms and conditions apply to this role:&nbsp;<ul> <li>Satisfactory employment references and CIFAS identity checks;&nbsp;</li> <li>Satisfactory declaration of interest;&nbsp;</li> <li>This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;&nbsp;</li> <li>Satisfactory DBS check;&nbsp;</li> <li>Suitable driver’s license; &nbsp;is desirable not essential</li></ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp;How to Apply:&nbsp;REDEPLOYEES ONLYInterested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp;We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp;Equal Opportunity Employer:&nbsp;Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp;To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp;We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp;For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>.Contact Information:&nbsp;If you have any questions about this vacancy or the application process, please contact Sharron Stewart, <a href="mailto:sharron.stewart@walthamforest.gov.uk" target="_blank">sharron.stewart@walthamforest.gov.uk</a> or Gbemi Tinubu-Pratt <a href="mailto:gbemi.tinubu-pratt@walthamforest.gov.uk" target="_blank">gbemi.tinubu-pratt@walthamforest.gov.uk</a>If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp;Click here for further information on the Human Resources recruitment privacy notice.





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Housing Options and Assessment Officer (4 jobs available)

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Please apply online via the link provided.



Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.
As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.
We have an excellent opportunity for an outstanding candidate with a passion for social housing to provide leadership on our Rent and Service Charge management.&nbsp;
Reporting to the Head of Finance, you will manage the service charge and rent setting across our leasehold, shared ownership, social and affordable rents portfolio, ensuring compliance with statutory and regulatory requirements. You will directly manage the Rents &amp; Service Charge Analysts and ensure that high quality services are provided internally and externally.
The role will be responsible for the development and delivery of the annual plan in relation to rents and service charge activities and will also contribute to the overall management of Hexagon.
Our ideal candidate will have:
<ul>
<li>Considerable experience of rent and service charge management in the housing sector.</li>
<li>AAT or equivalent accounting qualification.</li>
<li>Experience of using housing management and financial systems (e.g. SUN/CIVICA).</li>
<li>Considerable knowledge of regulation/legislation related to the setting and management of rents and service charges.</li>
<li>Track record of delivering service improvements and the ability to work across teams.</li>
<li>Experience of managing and developing staff.</li>
<li>Excellent verbal and written communication skills.</li>
<li>A positive “can do” attitude and a commitment to a high standard of service delivery.</li>
</ul>
If you think you have the skills to do all this and more, we want to hear from you.
This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold, that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.
We will offer you training and supervision to help you achieve your full potential, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working, and 26 days annual leave rising one day per year to 31 days.
For further details and to apply, please click on the apply link above.
No agencies.
Closing date: Sunday 29 June 2025.
Interviews will be held on Wednesday 9 July 2025.
We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact <a href="mailto:recruitment@hexagon.org.uk" target="_blank">recruitment@hexagon.org.uk</a>

Rent & Service Charge Manager

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About the Role and Our Ideal CandidateWe are a groundbreaking, innovative housing partnership working as a not for profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live. Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton.The housing stock is owned by the London Borough of Sutton, the day to day management, maintenance and asset investment is the responsibility of SHP. We embarked on a large&nbsp; transformation programme for both residents and colleagues, have achieved Customer Service Excellence and the&nbsp; Domestic Abuse Housing Alliance (DAHA) accreditation, and will be delivering our new asset investment programme based on the best stock condition survey data in the sector, delivering investment to residents homes, fire and building safety works along with much more.&nbsp; We have a strong commitment to colleague engagement, health, wellbeing and flexible working.We are looking for&nbsp; a skilled professional who is able to lead the Home Ownership Service reporting to the Operations Director.&nbsp; The successful candidate will be responsible &nbsp;for a range of duties including&nbsp; service and major works billing and collection, right to buy and resales, leading the buy back and acquisition programme on behalf of LB Sutton, carrying out Section 20 consultation for major works, procurement and long term qualifying agreements, representing SHP for regeneration sites and develop new business opportunities to provide leasehold and shared ownership services for third party organisations, and will be able to forge strong collaborative relationships with a wide range of key stakeholders to deliver successful outcomes for residents and partners. &nbsp;An ambitious and inspirational leader you will inspire colleagues with their passion for home ownership and customer service excellence. You will have a proven track record of achievement at senior level in social housing, either with a local authority or a registered provider.&nbsp; It is desirable for you to be a member of a relevant professional body such as the Chartered Institute of Housing or equivalent or be willing to undertake professional development leading to a qualification.&nbsp; You must be passionate about excellent customer service, meeting challenging performance outcomes and training and developing knowledge in others. You will be an excellent communicator, able to influence across the business and have the confidence and professionalism to work with colleagues at all levels. With experience of operating at a senior leadership level in a housing context, you’ll have experience of budgeting, financial forecasting and reporting within a commercial setting and a good understanding of housing and landlord regulatory compliance requirements. Commercially driven and able to deliver efficiency savings and achieve value for money but through collaborative working to achieve the best outcomes for tenants. Experience of working in a client / contractor relationship delivering performance and financial targets will be a key part of this role. Out total reward offer includes:<ul>
<li>33 days annual leave, plus 8 statutory holidays</li>
<li>Local Government Pension Scheme</li>
<li>Simply Health medical cash plan</li>
<li>Modern and flexible working environment&nbsp;</li>
<li>Hybrid working&nbsp;</li>
<li>HOME Awards</li>
<li>Personal and professional development</li>
</ul>Before applying please refer to the Role Profile and ensure you meet the essential criteria.&nbsp;

21 Housing Jobs in Addlestone, UK