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<p>We are looking for a motivated person to join our housing responsive repairs team. You will be working with a busy team which carries out repairs and improvements across a diverse range of occupied and vacant properties across South Derbyshire.</p><p>We need someone who can support their team to deliver a ‘right first time’ approach whilst exceeding our customers’ expectations.</p><p>We pride ourselves on high standards of workmanship and work with safety at the forefront of everything we do.</p><p>Flexibility is key as you will be required to be available for call out/stand by duties. A full driving license is required.</p><p><strong>Some of the key responsibilities of this role are:</strong></p><ul><li>To deliver quality workmanship for your core trade of Bricklayer and without close supervision</li><li>Have working knowledge of NatFed SOR codes or similar</li><li>Meet appointments as agreed with tenants Ensure the safe, effective use of tools and plant ensuring they are regularly maintained and serviced, and supervisor is notified of any loss or damage</li><li>Carry out dynamic risk assessments, reporting bad practice and dangerous occurrences to supervisor</li><li>Take responsibility for supervising apprentices if assigned and the quality of their work.</li><li>Assessing property deficiencies that are the landlords responsibilities especially those related to damp and mould.</li></ul><p><strong>The successful candidates will have the following:</strong></p><ul><li>Substantial experience in the building industry to acquire the skills and techniques for the trade of Bricklayer and multi-skilled areas of other trades</li><li>City and Guilds qualification up to (NVQ level 3) or relevant experience in one trade and others</li><li>Holder of relevant current construction skills certification scheme CSCS site operative card (or willing to undertake inhouse H and S Test)</li><li>Ability to prioritise work loads</li><li>Good time keeper with organisation and planning skills including strategic thinking and priority setting</li><li>Full driving licence as a work van will be provided.</li></ul><p>A good knowledge or experience of local authority housing repairs is desirable.</p><p>Provisional Interview Date: To be confirmed.</p><p>Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.</p>





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Derbyshire County Council

Multi Skilled Operative - Bricklayer (2 Posts)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3402/Senior_Private_Sector_Housing_Officer_-_Renters_Rights_Act_-_December_2025_JD.doc" target="_blank">Senior_Private_Sector_Housing_Officer_-_Renters_Rights_Act_-_December_2025_JD</a></li>
</ul>

<p>Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.</p>



<p>Our Private Sector Housing team seeks to improve the conditions and management standards of private sector housing.</p>
<p>You’ll assist the team in achieving this by leading on the changes brought in by the Renters Rights Act to the delivery of housing enforcement standards, ensuring private sector residential accommodation throughout the District meets statutory standards and helping to bring about improvements in conditions and standards of management for residents.</p>
<p>You will deliver service improvements by developing new working processes and building relationships with partners to meet the requirements of the Renters Rights Act.</p>
<p>You’ll be responsible for assessing a variety of properties using the Housing Health and Safety Rating System (HHSRS) and interpreting the results of these assessments to determine an appropriate course of action to deal with each hazard identified.</p>
<p>You will investigate complaints regarding housing conditions and undertake detailed surveys and inspections of residential accommodation throughout the District.</p>
<p>With your knowledge of Housing legislation, you’ll be comfortable using formal action where necessary, including attendance at Court where required.</p>
<p>This role will be based at our Council Offices, Argyle Road, Sevenoaks, Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles, with your working time split between the office and home (2-3 days).</p>
<p><strong>Why work with us?</strong></p>
<p>We’re proud to be a high-performing local authority that values innovation, collaboration and people-first service. You’ll be joining a team that cares deeply about its work and is committed to learning, development, and continuous improvement. You’ll be supported in making decisions, taking initiative, and growing your career in housing.</p>
<p><strong>What’s in it for you?</strong></p>
<p>You’ll join a dynamic and forward-thinking team delivering services that matter. Every day is different, and the impact you’ll have on people’s quality of life is immediate and rewarding.</p>
<p>We are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.</p>
<p>Other benefits include:</p>
<ul>
<li>Enhanced annual leave of 30 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Hybrid working</li>
<li>Generous Local Government Pension Scheme</li>
<li>Opportunities to join in with social activities</li>
<li>Free parking</li>
<li>Employee benefits including discounts on shopping, travel, days out and more,</li>
<li>Tusker car salary sacrifice scheme and discounts on your MOT</li>
<li>Access to the BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li>
</ul>
<p><strong>Do you want to know more about the role? </strong></p>
<p>Please get in touch with Alison Simmons, Head of Strategic and Private Sector Housing, on 01732 227272 for an informal discussion about the role<strong>. </strong></p>
<p><strong>Do you want to ensure you have the best chance of being shortlisted?</strong></p>
<p>Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.</p>
<p><strong>Closing date:&nbsp; </strong>12&nbsp;January 2026</p>
<p><strong>Interviews: </strong>19 January 2026</p>

Senior Private Sector Housing Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2997/Housing_Regulation_Officer_-_JD.pdf" target="_blank">Housing_Regulation_Officer_-_JD</a></li>
</ul>

<p>Please apply online via the link provided.</p>
<p>Please note, we do not accept CVs submitted without a fully completed online application form.</p>



<p>We have an excellent opportunity for a Housing Regulation Officer to join our Informaiton and Governance team here at Wokingham Borough Council, on a permanent basis.&nbsp;</p>
<p>This is a strategic and collaborative position, working closely with the Council's Local Housing Companies and stakeholders to drive continuous improvement, regulatory assurance, and sector-leading practice</p>
<p>&nbsp;<strong>Key Responsibilities:</strong>&nbsp;</p>
<ul>
<li>Deliver a continued programme of self-assessment and improvement against the Regulator of Social Housing’s Consumer Standards, including developing a gap analysis, improvement plan and monitoring framework.</li>
<li>Working on the development of a robust evidence base that demonstrates compliance with regulatory requirements, which can be presented in suitable levels of detail to a variety of stakeholders.</li>
<li>Support Service Managers in coordinating and drafting of regular reporting to Elected Members detailing performance and compliance with regulatory requirements.</li>
<li>Manage, plan, and deliver bespoke induction, legislative and complaint refresher training across the Housing Service and across other related services using mixed methods</li>
<li>Develop and implement a framework that ensures continued monitoring and analysis of wider sector performance, regulatory gradings and any changes to legislation or policy that may impact the Council’s regulatory compliance, capturing learning, risks and opportunities appropriately.</li>
<li>Act as the primary relationship manager between the Housing Service and WBC’s wholly owned local housing companies. Ensure compliance with the Service Level Agreement (SLA), including timely processing of invoices and payments. Monitor and report on service delivery standards to confirm that the services provided meet agreed expectations and contractual obligations</li>
<li>Work collaboratively with residents to gather feedback on regulatory compliance and service delivery, ensuring their voices inform improvement plans. Develop case studies and best practice examples that demonstrate how resident engagement drives continuous improvement and compliance.</li>
</ul>
<p><strong>Candidate Requirements:</strong>&nbsp;</p>
<ul>
<li>Understanding of social housing legislation and consumer regulation, specifically within a Local Authority setting. Specifically in relation to the Social Housing Regulations Act 202</li>
<li>Strong problem-solving skills, able to work using your own initiative and collaborate with teammates, customers, and other professionals.</li>
<li>Highly organised, enthusiastic, proactive, and able to manage multiple priorities with attention to detail</li>
</ul>
<p><strong>⭐</strong><strong>Staff Benefits</strong><strong>⭐</strong>&nbsp;</p>
<p>Not only is this an excellent opportunity, but&nbsp;it’s&nbsp;a fantastic time to join our team. You will receive an extensive range of employee benefits including:&nbsp;</p>
<p><strong>⭐</strong><strong>Generous Annual Leave&nbsp;</strong>- 28 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays&nbsp;</p>
<p><strong>⭐</strong><strong>Local Government Pension Scheme&nbsp;</strong>&nbsp;</p>
<p><strong>⭐</strong><strong>GP Helpline&nbsp;</strong>- Available 7 days a week&nbsp;</p>
<p><strong>⭐</strong><strong>Employee Assistance Programme&nbsp;</strong>- Including a 24/7&nbsp;<em>Your Care</em>&nbsp;Helpline&nbsp;</p>
<p><strong>⭐</strong><strong>Free Eye Tests&nbsp;</strong>and<strong>&nbsp;Flu Vaccines</strong>&nbsp;</p>
<p><strong>⭐</strong><strong>Free Onsite Gym&nbsp;</strong>-&nbsp;Located&nbsp;at Shute End Offices, Wokingham&nbsp;</p>
<p><strong>⭐</strong><strong>Salary Sacrifice Schemes&nbsp;</strong>- Including<strong>&nbsp;Car&nbsp;</strong>and<strong>&nbsp;Cycle to Work schemes</strong>&nbsp;</p>
<p><strong>⭐</strong><strong>Local &amp; Lifestyle Discounts&nbsp;</strong>- Save on shopping, entertainment, dining out &amp; more&nbsp;</p>
<p><strong>⭐</strong><strong>Move through Menopause Course</strong>&nbsp;</p>
<p><strong>⭐</strong><strong>Sports &amp; Social Group Activities&nbsp;</strong>– Including running, football, cricket &amp; more&nbsp;</p>
<p><strong>⭐</strong><strong>Learning &amp; Development Opportunities</strong>&nbsp;</p>
<p><strong>⭐</strong><strong>Employee Networks</strong>&nbsp;</p>
<p><strong>⭐</strong><strong>And more!</strong>&nbsp;</p>
<p><strong>Our Area:</strong>&nbsp;</p>
<p>Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area&nbsp;comprises&nbsp;of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. &nbsp;</p>
<p>We’re&nbsp;home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life. &nbsp;</p>
<p>Click the link below and Apply Today! Alternatively, to arrange an informal discussion about the role, contact via email <a href="mailto:Harrison.Wilks@wokingham.gov.uk" target="_blank">Harrison.Wilks@wokingham.gov.uk</a> (Strictly no agencies).&nbsp;</p>
<p><strong>Closing date: Sunday 11 January 2026 at 11pm</strong>&nbsp;</p>
<p><strong>Interview date: W/C 19 January 2026</strong></p>
<p><em>If your application is shortlisted for an interview, you will&nbsp;be required&nbsp;to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.</em>&nbsp;</p>
<p><em>Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.</em>&nbsp;</p>
<p><em>Please be aware that we will be reviewing the applications we receive&nbsp;on a daily basis, and we reserve the right to close the advert early if suitable candidates are&nbsp;identified.</em>&nbsp;</p>
<p><em>Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other&nbsp;workers&nbsp;and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.</em>&nbsp;</p>
<p><em>Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.</em>&nbsp;</p>
<p><em>If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.</em>&nbsp;</p>
<p><em>We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.</em>&nbsp;</p>
<p><em>Wokingham is an equal opportunities employer.</em>&nbsp;</p>

Wokingham Borough Council

Housing Regulation Officer

<h4>About the role</h4><h4>Role Summary</h4><ul><li> Provide tailored support and advice to our customers, enabling them to establish and sustain successful tenancies. Minimising instances of tenancy breakdown and enhancing the wellbeing of our customers and our communities. </li><li> Work as part of the team, co-ordinating actions and interventions to provide advice and assistance on issues which can impact on successful tenancies such as health and wellbeing, social isolation, employment, training and financial issues. Referring or signposting to internal or external support and ensuring continued engagement with support as needed. </li><li> Support the transformation of our business and utilise technological advances to meet the changing needs of our customers and drive value and efficiency. Actively promote self-serve options whilst ensuring services remain equally accessible to those who cannot self-serve. </li></ul><h4>Salary:</h4><p>£34,890 - £40,314</p><h4>Hours of Work:</h4><p>35</p><h4>Contract:</h4><p>Permanent</p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 Month </p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>I have worked at TCH since 2016, initially in Housing Options before moving to Housing Management.<br>I now proudly manage our Tenancy Support Team covering all of our stock. The role of the team is very rewarding. We get to work with individuals and families who need our support the most and have the opportunity to make a real difference. If you would like a challenge and the chance to work with internal teams and external agencies, then this role would be ideal for you.</p><p>Katie Playford - Tenancy Support Team Leader</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p><strong>Key Activities:</strong></p><p><strong>Overarching:</strong></p><li> Working in an agreed geographical area, coordinate the identification of customers both pre-tenancy and during tenancy, who require additional support to sustain their tenancies, either in the short term or over a longer period. </li><li> Promote independence, enabling customers who are unable to use TCH’s digital services to access core services and support in ways that meet their needs and aspirations. </li><li> Assess individual customer’s requirements pre and during tenancy to enable them to successfully sustain a tenancy, providing support and advice, undertaking home visits, where required, and working collaboratively with internal and external partners as required. </li><li> Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included.<p><br><strong>Pre-tenancy:</strong></p></li><li> Pre-tenancy, and throughout the tenancy, identify customers who require enhanced services and act on internal, external and customer self-referrals to provide tenancy sustainment interventions.</li><li> Assist with pre-tenancy assessment and confirmation/coordination of support provision for nominated applicants where concerns about ability to sustain tenancy arise.</li><li> Signpost unsuccessful applicants/nominees to appropriate support re ongoing options.</li><li> Provide pre- tenancy support to accepted applicants identified as needing additional support to sustain a tenancy, including support with digital induction and the sign-up process.</li><li> Signpost and refer customers to support with tenancy set-up/moving in where appropriate.<p><br><strong>Throughout tenancy:</strong></p></li><li> Pre-tenancy, and throughout the tenancy, identify customers who require enhanced services and act on internal, external and customer self-referrals to provide tenancy sustainment interventions</li><li> Provide clear, accessible, information about TCH’s and other support services available, including clear information about landlord and tenant responsibilities. Support and enable customers to pursue realistic options and to make the lifestyle choices necessary to achieve positive outcomes.</li><li> Signpost customers to advice, assistance and other interventions to enable them to sustain a tenancy and support and improve their well-being. Be proactive in ensuring that customers remain engaged with required support.</li><li> Where appropriate (usually where no family/agency support available) act as an advocate for vulnerable tenants with statutory, voluntary and commercial agencies.</li><li> Contribute to the development of a comprehensive network of positive contacts and collaboration with relevant agencies, including health, employment, training, support and voluntary agencies.</li><li> Where appropriate arrange and facilitate multi-agency meetings with partner agencies to address tenancy sustainment issues.</li><li> Take action in accordance with policy and procedure in all safeguarding situations. </li><li> Work collaboratively with Neighbourhood Housing Managers (NHM’s) to provide support to tenants to address hoarding issues; to include liaison with Fire and Rescue Service (FRS) and other relevant agencies. As a guideline NHM’s to lead on tenancy, property and safety issues, TSO to address root causes leading to hoarding behaviour. </li><li> Review tenancies at point of notice where concerns about tenancy sustainment remain, to establish if any further interventions are required. </li><li> Maintain accurate records in relation to customers’ vulnerability and support requirements, ensuring effective communication internally and with external partners.<p><br><strong>Crisis intervention:</strong></p></li><li> Provide, or facilitate, intensive tenancy support to customers at the point of crisis, working collaboratively with both internal and external partners as required. </li><li> Work with the wider organisation, including Community Safety Team, Neighbourhood Housing Team, Income and Money Support, Housing Options, Contracts and Compliance and Asset Management, to assist in the resolution of tenancy breaches including anti-social behaviour, property condition and safeguarding issues. </li><li> Make appropriate referrals to assist customers to sustain their tenancy and improve their well-being and take steps to ensure customers remain engaged with required support. </li><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Education to GCSE (or equivalent) level of education with Maths and English (essential). </li><li> Level 3 Housing Management Qualification - or commitment to study towards (desirable). </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> A basic understanding of the welfare benefit and tax credit systems. </li><li> An understanding of the range of agencies available to support customers to sustain a tenancy. </li><li> Experience of working with vulnerable residents, diverse communities and marginalised groups. </li><li> Experience of identifying support needs and making support action plans including onward referrals for customers to support agencies and monitoring outcomes. </li><li> Demonstrable experience of providing one to one advice, counselling or mediation work. </li><li> Demonstrable experience of using Microsoft Office. </li><li> Knowledge of relevant legislation, regulation and best practice. </li><li><em><strong>Full driving licence (essential) </strong></em></li></ul><h4>Behaviours</h4><ul><li> Good written and oral communication skills. </li><li> Commitment to provide excellent customer service. </li><li> Commitment to promoting digital engagement with our customers. </li><li> The flexibility to adapt to changing workload demands and new organisational challenges. </li><li> Good organisational and time management skills. </li><li> Ability to build collaborative working relationships that achieve positive outcomes for our customers and the organisation. </li><li> Negotiation and influencing skills. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 23 January 2026</p><h4>Interview Date:</h4><p>Friday, 30 January 2026</p><a href="https://prteam.typeform.com/to/Mj9bmF84" target="_blank">Apply now</a>





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Town and Country Housing

Tenancy Support Officer

<p>Are you ready to make a real difference? At Berryfields, our specialist housing service in Colchester helps people with acquired brain injuries (ABI) rebuild their lives, regain independence, and thrive in the community.</p><p>As a <strong>Housing Support Worker</strong>, you’ll play a vital role in helping customers develop life skills, sustain tenancies, and work toward recovery. You’ll provide housing-related support both within our Berryfields scheme and through outreach in the local community—no personal care involved, just meaningful, practical support tailored to individual needs.</p><p>As this role requires travel between locations, you must have a full UK driving licence and access to your own vehicle. Mileage expenses will be reimbursed in line with our policy.</p><p>This is a rota-based role, with 7.5-hour shifts that include evenings and weekends, ensuring our service is there when it’s needed most.</p><p><strong>What you’ll do </strong><br>You’ll work closely with customers to understand their goals and provide practical support that makes a real difference. From helping with budgeting and accessing benefits to arranging specialist services and liaising with partner agencies, you’ll empower individuals to build confidence and independence. Every day brings variety, challenge, and the chance to change lives for the better.</p><p><strong>What you’ll need</strong> </p><ul><li>Experience using support planning and risk assessment tools.</li><li>Knowledge of safeguarding, equality, diversity, and health &amp; safety.</li><li>Strong communication, report writing, and IT skills.</li><li>Resilience, adaptability, and confidence to lone work when needed.</li><li>A QCF Level 2 (or higher) in Health &amp; Social Care—or the willingness to work toward it.</li></ul><p>Experience working with people with brain injuries or similar needs is desirable but not essential.</p><p>This role will require an enhanced DBS check. </p><p><strong>Why Join Us?</strong></p><p>When you join Peabody, you’re joining a team guided by our values, <strong>Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together</strong>. We believe in creating a workplace where everyone feels supported, included, and empowered.</p><p><strong>What We Offer </strong></p><ul><li>25 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul><p><strong>Please read before applying: </strong><br>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an <strong>anonymised CV</strong> and a short statement explaining why you’re the perfect fit for this role.</p><p>If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a></p><p>Interviews will be taking place in person Friday 30 January 2026<br></p><p>We reserve the right to close this advert early if we receive a high volume of suitable applications.</p><p><strong>PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.</strong></p>





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Peabody

Housing Support Worker

<h4>About the role</h4><h4>Role Summary</h4><p>As a Voids Clearance Driver/labourer you operate a clearance vehicle and undertake a variety of tasks identified in a void property as per a specification produced by the Voids Manager and/or Supervisor, taking ownership of work, operating within Health and Safety guidelines, and remaining within budget and time parameters. </p><p>Working arrangements may be as part of a team or lone working, dependent upon the scope of the works required. Works may include but not limited to, property clearance, redecoration, cleaning and two-man assistance works.</p><h4>Salary:</h4><h4>Hours of Work:</h4><p>42.5</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.</p><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.</p><h4>Meet your Manager</h4><p>Kevin Jacobs, Voids Supervisor</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>•Operating a clearance vehicle, loading and unloading of material<br>•Removing contents from void addresses and tipping this at the waste management site<br>•Performing cleaning duties on a void property, to assist the management team<br>•Recording and submitting accurate data using relevant business systems electronic devices<br>•Affording excellent customer service to client representatives<br>•Arranging purchase of materials required to deliver the works in a planned and efficient manner<br>•Comply with safeguarding policy and H&amp;S standards at all times<br>•Operating within the company’s occupational road risk policies and procedures</p><h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•Full UK driving licence </p><h4>Key Skills &amp; Competencies</h4><p>•Previous experience in a similar role - Essential<br>•Social Housing experience - Desirable<br>•Previous experience in Voids or Property repairs/maintenance - Desirable</p><h4>Behaviours</h4><p>•You must possess a high degree of manual dexterity as there will be frequent use of hand tools<br>•You may be required to work at height or uneven ground<br>•You must also be able to work within a confined space, without restriction</p><h4>Why Choose Us</h4><ul><li>We provide a company van for work and a fuel card</li><li>25 days, increasing to 28 days at 5-years service and 30 days at 10-years service</li><li>Pay review every year</li><li>Up to £3,000 colleague referral fee</li><li>Contributory pension scheme with 4% to 10% matched contributions</li><li>Life insurance</li><li>24/7 digital GP service and counselling helpline (including face-to-face sessions)</li><li>Free annual eye test voucher and contribution towards glasses</li><li>Free annual flu jab</li><li>Two volunteer days per year</li><li>Extensive annual staff wellbeing programme of events</li><li>Career development and vocational training opportunities</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping travel, &amp; days out.</li><li>Social events, including rounders, festive Fridays and lunch time walking</li><li>Travel loan</li><li>Long service awards</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 5 December 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/Alpv6TtL" target="_blank">Apply now</a>





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Voids Clearance Driver/Labourer

<p><strong>Housing Support Worker (Caseworker) – Homeless Adults Service - Colchester, Essex </strong><br><br>Are you passionate about supporting people to move forward, but not looking for a personal care role?<br><br>We’re looking for a proactive, organised Housing Support Worker to join our friendly team, providing temporary accommodation and support to adults experiencing homelessness. We support adults from all walks of life who, for various reasons, have found themselves without a home.<br><br><strong>Please note:</strong><br><br>This is not a personal care role. We are specifically seeking candidates with experience in casework, tenancy support, or advice roles, not those with a background in personal care or care work.<br><br><strong>About the role:</strong><br><br>In this role, you will provide practical and emotional support to customers, helping them manage their tenancy, develop independent living skills, and access the right support. You’ll work with customers to set and achieve their goals, always promoting choice and independence. Liaising with partner agencies such as health services, benefits offices, and local authorities will be key to ensuring customers receive the support they need. You’ll also maintain accurate records, contribute to a safe and supportive environment, and support the smooth running of the service, including move-ins, sign-ups, and low-level housing management tasks.<br><br><strong>About you:</strong><br><br>• Experience supporting people in a casework, advice, or advocacy role (voluntary or paid).• Excellent communication and organisational skills.<br>• Able to work collaboratively, with a positive, can-do attitude.<br>• Confident using IT and maintaining records.<br>• Committed to equality, diversity, and inclusive practice.<br>• Knowledge of housing, welfare benefits, or homelessness issues is an advantage.<br><br><strong>Why Join Us?</strong><br><br>When you join Peabody, you’re joining a team guided by our values – <strong>Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, </strong>and <strong>Pull Together</strong>. We believe in creating a workplace where everyone feels supported, included, and empowered.<br><br><strong>We offer:</strong><br><br>• 25 days’ annual leave plus bank holidays.<br>• Flexible benefits package – including healthcare, dental, and lifestyle discounts.<br>• 4x life assurance.<br>• Ongoing training and development, including qualifications and apprenticeships.<br>• Two additional paid volunteering days each year.<br>• Up to 10% matched pension contribution.<br>• Regular support, supervision, and opportunities for training and development.<br><br><strong>Please read before applying:</strong><br><br>• Interviews for this role will take place between Wednesday 28th January and Friday 30th January. • We are unable to provide visa sponsorship, so you must have the right to work in the UK.<br>• As part of your application, we’ll ask you to answer a few questions to help us understand your suitability for the role, including one focused on our values so we can learn more about what matters to you and how you work.<br>• This is a 24/7 service and there will be expectation to undertake temporary 'sleep in' on top of your working hours where you will be entitled to receive an allowance on top of your annual salary. <br><br>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. <br><br>Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.<br><br>If you need to ask us anything else at all, feel free to drop an email to Talent Specialist <a href="mailto:Harry.lund@peabody.org.uk" target="_blank">Harry.lund@peabody.org.uk</a><br><br>Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.<br><br>Please note, if you are currently on legacy Aldwyck or legacy Catalyst Terms &amp; Conditions, and are successful in your application, you will automatically be transferred to the new Peabody Terms &amp; Conditions. Additionally, if you move to a Peabody role on a secondment basis, your Terms &amp; Conditions will not change.<br> </p>





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<h4>About the role</h4><h4>Role Summary</h4><p>Housing Support Worker </p><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows:<br>(i)To respond to emergency calls from tenants, responding in accordance with agreed procedures;<br>(ii)To support individual tenants and leaseholders to sustain their tenancies/leases with the Society<br>(iii)To ensure the scheme is safe and action any required emergency repairs and log any other<br>(iv)To complete administrative tasks as directed by the Housing Officer </p><p>The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes </p><p>We have extra care schemes in the following areas:</p><p>Lawson House (Larkfield)<br>Watling Court (Gravesend)<br>Meadow View Court (Wateringbury)<br>Rosewell House (Tonbridge)</p><p>If you are interested in one or more schemes, then please state this in your application. We may not be recruiting in your preferred scheme at the moment but we will be in touch to advise when something is available. </p><p>***We are holding a open recruitment morning at Rosewell House, Tudeley Lane, Tonbridge, TN11 0FT on Wednesday 26th November 10am-12pm for anyone wishing to pop along to meet with us***</p><h4>Salary:</h4><p>£12.75ph</p><h4>Hours of Work:</h4><p>Flexible</p><h4>Contract:</h4><p>Bank, fixed term contract and permanent (Depending on what is available)</p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>1. 24 hour ‘emergency’ Wellbeing Service </p><p>1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.</p><p>1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.</p><p>1.3 Priority MUST be given to emergency calls at all times and all emergency calls must recorded. </p><p>2. Tenancy Support<br>2.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.</p><p>2.2 The post holder will ensure that appropriate records are maintained relating to services provided. </p><p>3. Scheme Safety and Repairs </p><p>3.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </p><p>3.2 The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures </p><p>3.3 The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action. </p><p>4. Other Duties </p><p>4.1 The post holder will carry out other administrative tasks as directed by the Housing Officer </p><p>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.</p><h4>General</h4><p>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.<br>•Recognise, respect, and promote the different roles and diversity of individuals.<br>•To actively contribute towards the key performance indicators and professional standards.<br>•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.<br>•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.<br>•To participate in training, attend other meetings, and staff events as required.<br>•Be an effective member of your team, presenting a positive impression of your section and the Group.<br>•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.<br>•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.<br>•Maintain awareness of budget requirements and value for money while delivering your role.<br>•Consider and highlight any risk to the organisation or individuals whilst delivering your role.<br>•Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.</p><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•Demonstrate evidence of competence to undertake the post<br>•Housing management (or similar) experience in the voluntary, public or private sectors<br>•Willing to undertake training<br>•Efficient and effective administrative skills.<br>•To demonstrate honesty, trustworthiness, reliability and respectfulness.<br>•Enhanced Disclosure from the Disclosure and Barring Service.<br>•Application of H&amp;S practices<br>•Health and Safety risk assessment</p><h4>Key Skills &amp; Competencies</h4><p>•Ability to manage and work within a small budget<br>•Use of IT to facilitate and support improvements to services, good communications and useful Management Information</p><h4>Behaviours</h4><p>•Ability to lead and motivate<br>•Manage conflict<br>•Demonstrate awareness of different values, cultures and needs amongst tenants , staff and communities<br>•Recognise and work to meet where possible the diverse and unique needs of each tenant<br>•Strong commitment to non-discriminatory housing services<br>•Ability to have ideas accepted even in the face of initial opposition<br>•Negotiate effectively,<br>•Good communication skills - both written and verbal<br>•Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives<br>•Commitment to providing excellence in Housing Services<br>•Think ahead and plan<br>•Demonstrate a positive attitude towards change<br>•Take on further responsibilities<br>•Undertake relevant training and development<br>•Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Some flexible approach to working hours may be required<br>•Ability to represent the organisation and lead and participate in a wide range of social activities<br>•Be aware of support needed by others and identify and address any issues at an early stage where possible<br>•Consider how actions could support others<br>•Be prepared to give encouragement and offer assistance or advice when needed<br>•Strong sense of customer focus<br>•Explain things logically<br>•Keep to the point<br>•Style that is warm, caring and friendly<br>•Express ideas confidently where required<br>•Caring and compassionate towards people in need of care and support<br>•Tailor style and service to meeting individual’s needs<br>•Build rapport with customers, colleagues and staff<br>•Demonstrate a pleasant, professional manner<br>•Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant<br>•Ask questions to gather necessary information<br>•Weigh the advantages and disadvantages of a course of action before reaching a decision<br>•In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary</p><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 28 November 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





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<p><strong>Housing Support Worker (Caseworker) – Homeless Adults Service - Laindon, Essex - Part time, 15 hours per week </strong><br><br>Are you passionate about supporting people to move forward, but not looking for a personal care role?<br><br>We’re looking for a proactive, organised Housing Support Worker to join our friendly team, providing temporary accommodation and support to adults experiencing homelessness. We support adults from all walks of life who, for various reasons, have found themselves without a home.<br>Please note:This is not a personal care role. We are specifically seeking candidates with experience in casework, tenancy support, or advice roles, not those with a background in personal care or care work.<br><br><strong>About the role:</strong><br><br>In this role, you will provide practical and emotional support to customers, helping them manage their tenancy, develop independent living skills, and access the right support. You’ll work with customers to set and achieve their goals, always promoting choice and independence. Liaising with partner agencies such as health services, benefits offices, and local authorities will be key to ensuring customers receive the support they need. You’ll also maintain accurate records, contribute to a safe and supportive environment, and support the smooth running of the service, including move-ins, sign-ups, and low-level housing management tasks.<br><br><strong>About you:</strong><br>• Experience supporting people in a casework, advice, or advocacy role (voluntary or paid).<br>• Excellent communication and organisational skills.<br>• Able to work collaboratively, with a positive, can-do attitude.<br>• Confident using IT and maintaining records.<br>• Committed to equality, diversity, and inclusive practice.<br>• Knowledge of housing, welfare benefits, or homelessness issues is an advantage.<br><br><strong>Why Join Us?</strong><br><br>When you join Peabody, you’re joining a team guided by our values – <strong>Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, </strong>and <strong>Pull Together</strong>. We believe in creating a workplace where everyone feels supported, included, and empowered.<br><br><strong>We offer:</strong><br>• 25 days’ annual leave plus bank holidays.<br>• Flexible benefits package – including healthcare, dental, and lifestyle discounts.<br>• 4x life assurance.<br>• Ongoing training and development, including qualifications and apprenticeships.<br>• Two additional paid volunteering days each year.<br>• Up to 10% matched pension contribution.<br>• Regular support, supervision, and opportunities for training and development.<br><br><strong>Please read before applying:</strong><br><br>• We are unable to provide visa sponsorship, so you must have the right to work in the UK. <br>• As part of your application, we’ll ask you to answer a few questions to help us understand your suitability for the role, including one focused on our values so we can learn more about what matters to you and how you work.<br>• Interviews will be held on teams on the 3rd and 5th February 2026.<br><br>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. <br><br>Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.<br><br>If you need to ask us anything else at all, feel free to drop an email to Talent Specialist <a href="mailto:harry.lund@peabody.org.uk" target="_blank">harry.lund@peabody.org.uk</a>. <br><br>Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.<br><br>Please note, if you are currently on legacy Aldwyck or legacy Catalyst Terms &amp; Conditions, and are successful in your application, you will automatically be transferred to the new Peabody Terms &amp; Conditions.<br><br>Additionally, if you move to a Peabody role on a secondment basis, your Terms &amp; Conditions will not change.</p><p><br></p>





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<p><strong>Job Description</strong></p> <p><b>Organisation:&nbsp;</b>London Borough of Waltham Forest&nbsp;</p> <p><b>Salary:&nbsp; </b>Scale 6 - PO1 &nbsp;£35,520 - £43,680(career graded/depending on experience)</p> <p><b>Retention Bonus:</b>&nbsp;Yes</p> <p><b>Contract Type:&nbsp;</b>Permanent</p> <p><b>Working hours per week:&nbsp;</b>36</p> <p><b>Application Deadline: </b>11/01/2026</p> <p><b>Proposed Interview Date(s):&nbsp;</b>TBC</p> <p><b>Reference:</b> 1901</p>  <p><b>About Us:</b>&nbsp;</p> <p>Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp;</p> <p>We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp;</p> <p>London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp;</p>  <p><b>About the role:</b>&nbsp;</p> <p>This is a fantastic opportunity to make a real difference to some of the most vulnerable residents in the borough. Are you pro-active, resourceful, customer-resolution focused? Then this role might be for you.&nbsp;</p> <p>As a Housing Options &amp; Assessment Officer, you’ll be working in a busy and often challenging environment, where you will be supporting our vulnerable residents, some of whom may have complex needs. If you join our team, you’ll be focused on preventing residents from becoming homeless, as well as providing&nbsp;tailored support and interventions when prevention is not an option.</p> <p>The successful candidate will have at least 2 years experience of working within a busy Prevention and Assessment Service, as well as being enthusiastic, resilient and self-motivated.<br> &nbsp;</p> <p>For more information please visit our website page -&nbsp;<a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/explore-career-housing" target="_blank">Explore a career in Housing | London Borough of Waltham Forest</a></p>  <p><a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-%20Housing%20Options%20%26%20Assessment%20Officer%20%281901%29.pdf" target="_blank"><b>&gt;&gt; Click here to download the Role Profile &lt;&lt;</b>&nbsp;</a></p>  <p><b>Key Responsibilities:&nbsp;</b></p> <ul>  <li>Deliver a high quality and collaborative assessment of the housing requirements and options for people in housing need.</li>  <li>Understand the abilities and the complex, multiple needs of individual residents/households.</li>  <li>Motivate and empower residents to find and sustain new housing through the creation of Personal Housing Plans.</li>  <li>Assessing residents against the prevention, relief and main duties in the Homelessness Reduction Act.</li> </ul>  <p><b>Qualifications and Requirements:&nbsp;</b></p> <ul>  <li>3 A levels or equivalent through experience</li>  <li>Demonstrable ability in written English and basic mathematics</li> </ul>   <p><b>Terms and conditions:&nbsp;</b></p>  <p>The below terms and conditions apply to this role:&nbsp;</p>  <p>Satisfactory employment references and CIFAS identity checks;&nbsp;</p>  <p>Satisfactory declaration of interest;&nbsp;</p>  <p>Satisfactory Basic DBS check;&nbsp;</p>  <p>Suitable driver’s license; &nbsp;is desirable not essential</p>  <p>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp;</p>  <p><b>How to Apply:</b>&nbsp;</p>  <p>Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp;</p> <p>We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp;</p>  <p><b>Equal Opportunity Employer:&nbsp;</b></p> <p>Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp;</p> <p>To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp;</p> <p>We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp;</p> <p>For more information on the benefits of working for the Council, please visit&nbsp;<a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us." target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.</a></p>  <p><b>Contact Information:&nbsp;</b></p> <p>If you have any questions about this vacancy or the application process, please contact Sharron Stewart, <a href="mailto:sharron.stewart@walthamforest.gov.uk" target="_blank">sharron.stewart@walthamforest.gov.uk</a> or Gbemi Tinubu-Pratt <a href="mailto:gbemi.tinubu-pratt@walthamforest.gov.uk" target="_blank">gbemi.tinubu-pratt@walthamforest.gov.uk</a></p> <p><b>If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at&nbsp;</b><a href="mailto:recruitment@walthamforest.gov.uk" target="_blank"><b>recruitment@walthamforest.gov.uk</b></a><b>.&nbsp;</b></p> <p><b>The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp;</b></p> <p>Click here for further information on the&nbsp;<a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;</p> <p>Same Posting Description for Internal and External Candidates</p>





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London Borough Of Waltham Forest

Housing Options and Assessment Officer

<h4>About the role</h4><h4>Role Summary</h4><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows;</p><ul><li> To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures. </li><li> To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer. </li><li> To support individual tenants and leaseholders to sustain their tenancies/leases with TCH. </li><li> To ensure the scheme is safe. </li><li> To complete administrative tasks as directed by the Housing Officer. </li><li> The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes. </li></ul><h4>Salary:</h4><p>£12.75</p><h4>Hours of Work:</h4><p>Day, Evening and Night shifts available</p><h4>Contract:</h4><p>Bank/Casual </p><h4>Probation Period:</h4><p>NA</p><h4>Notice Period:</h4><p>ASAP</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I've been with TCH for a couple of years now, and the people here really make it a great place to work!</p><p>The Housing Support team enables people to maintain their independence in their own self-contained flats.</p><p>If you enjoy making a difference to people's lives, then this role could be ideal for you!"</p><p>Sharon Davies, Housing Officer</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures. </li><li> Work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies. </li><li> Priority MUST be always given to emergency calls and all emergency calls must recorded. </li><li> Help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. </li><li> Encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events. </li><li> Follow the Risk Assessments and Health and Safety policies and procedures when planning and running events. </li><li> Where payment is required for activities the post holder will follow the cash handling procedures. </li><li> Provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers. </li><li> Ensure that appropriate records are maintained relating to services provided. </li><li> Make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </li><li> Carry out other administrative tasks as directed by the Housing Officer. </li><li> No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder. </li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li><li> This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Demonstrate evidence of competence to undertake the post. </li><li> Housing management (or similar) experience in the voluntary, public or private sectors. </li><li> Willing to undertake training. </li><li> Efficient and effective administrative skills. </li><li> To demonstrate honesty, trustworthiness, reliability and respectfulness. </li><li> Enhanced Disclosure from the Disclosure and Barring Service. </li><li> Ability to manage and work within a small budget. </li><li> Application of H&amp;S practices. </li><li> Health and Safety risk assessment. </li><li> Use of IT to facilitate and support improvements to services, good communications and useful Management Information. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Ability to lead and motivate. </li><li> Manage conflict. </li><li> Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities. </li><li> Recognise and work to meet where possible the diverse and unique needs of each tenant. </li><li> Strong commitment to non-discriminatory housing services. </li><li> Ability to have ideas accepted even in the face of initial opposition. </li><li> Negotiate effectively. </li><li> Good communication skills - both written and verbal. </li><li> Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relatives. </li><li> Commitment to providing excellence in Housing Services. </li><li> Think ahead and plan. </li><li> Demonstrate a positive attitude towards change. </li><li> Take on further responsibilities. </li><li> Undertake relevant training and development. </li><li> Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions. </li><li> Ability to prioritise. </li><li> Problem solving abilities. </li><li> Meet deadlines and advise of any problems early. </li><li> Ability to function effectively under pressure and in a crisis. </li><li> Some flexible approach to working hours may be required. </li><li> Ability to represent the organisation and lead and participate in a wide range of social activities. </li></ul><h4>Behaviours</h4><ul><li> Be aware of support needed by others and identify and address any issues at an early stage where possible. </li><li> Consider how actions could support others. </li><li> Be prepared to give encouragement and offer assistance or advice when needed. </li><li> Strong sense of customer focus. </li><li> Explain things logically. </li><li> Keep to the point. </li><li> Style that is warm, caring and friendly. </li><li> Express ideas confidently where required. </li><li> Caring and compassionate towards people in need of care and support. </li><li> Tailor style and service to meeting individual’s needs. </li><li> Build rapport with customers, colleagues and staff. </li><li> Demonstrate a pleasant, professional manner. </li><li> Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant. </li><li> Ask questions to gather necessary information. </li><li> Weigh the advantages and disadvantages of a course of action before reaching a decision. </li><li> In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Tuesday, 2 December 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/naPyEt0B" target="_blank">Apply now</a>





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111 Housing Jobs in England