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** PREVIOUS APPLICANTS MAY NOT APPLY **Title: Housing OfficerContract: Permanent, Full-TimeHours: 35 hours per weekSalary: £35,951 per annum to £39,531 per annum dependent on experience, plus ECU Allowance*Grade: 7Reporting Office: Stratford, LondonWorking Location: Schemes in Medway, Kent and the London Boroughs of Bexley and RichmondPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAIiEmYFirFUurf5PyM+FSxKRwXeEmjqNmUSkhvubJCoIO/CPEciq0QGItGCbUVohf" target="_blank">Role Profile - Supported Housing Officer.pdf</a> Closing date for completed applications: 10th November 2025 at 11 PMInterviews will tentatively be held on 19th &amp; 20th November 2025.<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…DBSFor this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit <a href="http://www.homeoffice.gov.uk/" target="_blank">www.homeoffice.gov.uk</a>**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Living Supported Housing team at L&amp;Q!An exciting job opportunity has become available for the right candidate to join us as a Housing Officer within our L&amp;Q Living Housing Management Team. Independent Living is an integral part of what we do, delivering services for customers aged 55 and over, and customers with learning disabilities and mental health support needs.We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well.You will be covering a patch of schemes across Medway in Kent and the London Boroughs of Bexley and Richmond, providing frontline housing management for our vulnerable customers.You’ll be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders.If this sounds like you, we would love for you to apply!Your Impact in the Role:You’ll play a key role in improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents, you will be responsible for all housing management functions including:<ul><li>Completing sign-ups and tenancy visits</li><li>Carrying out health and safety checks</li><li>Ensuring maintenance or repair work has been carried out</li><li>Resolving neighbourly disputes or incidents of anti-social behaviour</li><li>Offering resident meetings and tenancy advice to our vulnerable customers</li></ul>What you'll bring:<ul><li>Housing Management experience working with vulnerable people</li></ul><ul><li>Working knowledge of health and safety requirements in relation to property management</li><li>Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology</li><li>Strong written communication skills, with the ability to write clearly and accurately in various styles—including letters, newsletters, and witness statements—and proven experience in report writing.</li><li>Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others</li></ul>Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers.This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. L&amp;Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!





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London and Quadrant Housing Trust

Housing Officer

Title: Area Housing Manager - East and East AngliaContract Type: Permanent Salary: £55,270 to £61,018 per annum (London weighted salary) dependant on experience plus ECU allowance (If policy requirements are met)Grade: 10 Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 12th November 2025 - 23:00Interview Dates: Mid November 2025Please click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHA7fHX4TfQromWbQfDcMrQ7/OmcLBs2doxc8OEW9F75O64Fl9YaRwljBMSNMVlGmfO" target="_blank">Area Housing Manager.pdf</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our East and East Anglia team at L&amp;Q:Would you like to join our revamped Housing Management Division as an Area Housing Manager and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.We are looking to appoint an Area Housing Manager to joinour leadership team within East and East Anglia on a permanent basis, this rolewill be covering Newham and Barking &amp; Dagenham areas (these areas maychange depending on the needs of the business).In this role you will ensure the delivery of a responsive,efficient, customer focused and agile tenancy management and tenancyverification services to mixed tenure customers and prospective customersthrough effective leadership and management of resources. Representing andchampioning the Trust and its values whilst contributing the financial strengthand customer experience.If this sounds like you, we would love for you to apply!Your impact in the role:The successful candidate will be solution focused and willact as a champion of service improvement and Customer Service. You willdemonstrate strong leadership skills and ideally have experience of growing anddeveloping a team. You will possess a track record in innovative servicedevelopment, business planning skills and developing operational excellence.You will have a comprehensive understanding of tenancy andestate management including all aspects of anti-social behaviour andvulnerability.What you'll bring:<ul><li>Housing sector experience and knowledge on all aspects of Tenancy Management and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, New Build developments, Vulnerable Residents and Safeguarding</li><li>Having the ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment is essential to this role</li><li>Exceptional stakeholder management skills with the ability to build and maintain strong working relationships</li><li>Innovative, solution focused with excellent organisational and reporting skills</li><li>Excellent verbal and written communication</li><li>Excellent time management skills and the ability to juggle multiple priorities</li><li>Project Management skills are desirable </li></ul>Key responsibilities include:<ul><li>Working collaboratively with internal and external colleagues and teams to ensure an effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability</li><li>To develop, maintain and influence relationships with key stakeholders and partners, promoting and representing L&amp;Q at meetings/ events to the highest standards</li><li>Prepare, manage, and control budgets for activities managed whilst having regard for financial strength at all times.</li><li>Managing and leading a relatively new team to deliver on performance and achieve customer excellence.</li><li>Providing coaching, mentoring and ongoing training and support to front line colleagues</li></ul> If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ





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Area Housing Manager - East and East Anglia - 7326

<a href="index.cfm?fa=jobs.accessapplication">Load Application</a><h4>Planned and Capital Works Manager</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £53,460 - £58,506 per annum (SCP 42 - 46)Working Hours: 37 hours per week Contract Type: Permanent Number of Positions: OneDBS Check:YesPlanned and Capital Works ManagerFull Time - 37 hours per weekGrade 10 - SCP Range £53,460 - £58,506 pa Closing Date: Tuesday 11th November 2025Castle Point Borough Council are keen to appoint a Planned and Capital Works Manager to work in the Housing Services Directorate, to lead and inspire a team to deliver a resident focused, data led, performance driven service. Working as part of team to manage the planned and capital work streams, building and delivering an asset management plan. To ensure that the homes are maintained in accordance with agreed quality standards. You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence.*Please note that this role will be based in the council offices and will require regular travel to sites in the borough*Key Skills and abilities<ul><li>Leadership and management skills</li><li>Experience in a customer focused environment &amp; working effectively in a collaborative environment</li><li>Ability to produce and deliver a planned program based on asset data, ensuring budgets, costings and work streams are identified and delivered.</li><li>Ability to continuously improve services and identify innovative solutions</li><li>Contract management experience in a capital or planned work streams.</li><li>Demonstratable knowledge of building construction, housing repairs, with a solid understanding of construction principles and practices.</li><li>In-depth knowledge of construction and maintenance within a Social Housing environment, understanding the unique challenges and requirements.</li><li>You will have experience of handling complaints and ensuring that a culture of continuous improvement is imbedded with the team that you lead</li><li>General understanding of key compliance areas within housing, such as Asbestos, Gas Safety, Electrical Safety, Fire Safety, Water Hygiene, or Lift Safety, and a willingness to develop knowledge further.</li><li>You will have an understanding of the legislation as it relates to the statutory housing functions and have experience of working in the rented property sector.</li><li>Familiarity with contractor performance monitoring, KPIs, and remedial tracking processes</li><li>You will have knowledge and experience of the Section 20 leaseholder process, to manage leasehold tenancies that are affected by repair works.</li></ul>Experience <ul><li>Significant experience in a similar role within Local government or other social housing provider is essential.</li><li>Demonstratable knowledge and experience of all relevant consumer standards, in relation to social housing capital and planned workstreams, compliance regulations and data protection.</li><li>Knowledge and experience of delivering planned and capital works within social housing, including knowledge of the HHSRS and associated hazards and risks within properties</li><li>Knowledge of maintenance of housing buildings, sheltered housing, supported sheltered housing, leaseholder properties and privet sector Landlords.</li><li>Experience of using technology to maintain data systems and information</li><li>Awareness and experience of health and safety principles in delivering and managing planned and capital works within a housing service</li><li>Experience assisting in the delivery of resident-focused services that support health and safety compliance.</li></ul>Qualifications <ul><li>Membership of a professional body e.g. IFE, IFSM, IOSH, RICS, ASCP, CIH – Desirable</li><li>Driving Licence, suitable own transport with business insurance, ability to work from other offices as required.</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li></ul>For an informal discussion regarding this role, please contact Recruiting manager – Steve Colk 01268 882287.The successful applicant will be subject to an Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/656/JD - Planned and Capital Works Manager.pdf">JD - Planned and Capital Works Manager.pdf</a> (173kb)</li></ul>





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Castle Point Borough Council

Planned and Capital Works Manager

<h4>About the role</h4><h4>Role Summary</h4>To work as part of the Housing Options Team, providing administrative assistance and support to ensure the effective and efficient allocation of housing resources in accordance with customer needs and relevant policy and procedure.<h4>Salary:</h4>£27,900<h4>Hours of Work:</h4>35<h4>Contract:</h4>Permanent <h4>Probation Period:</h4>6 Months<h4>Notice Period:</h4>1 Month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>“I joined TCH in 1998 and have worked in various roles within the Housing Options team before becoming Housing Options Manager. Working in conjunction with so many teams and fantastic people across the business makes TCH a great place to work. Which must be why I stayed so long! Outside of work I enjoy yoga, music, TV, and a good book (but not all at the same time!)“Debbie Green - Housing Options Manager <h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Co-ordinate the issuing of and assist residents or their representatives to complete Notice to End Tenancy forms; ensuring the relevant notice period is adhered to. </li><li> Provide guidance to Customer Service Advisors on end of tenancy processes and issues. </li><li> Ensure that the relevant Housing Options Officer, Neighbourhood Housing Manager, and Income Manager are aware that Notice to End Tenancy has been given. </li><li> Request pre-void inspections and timescale for completion or issue pre-void information pack as appropriate. </li><li> Load properties on relevant Housing Management System. Tenant Termination and Lettings (TTL) management system for finance to assess re-let rent. </li><li> Ensure all due to be void properties are recorded on the relevant systems. </li><li> Ensure arrangements are in place for prompt return of keys by liaising with outgoing tenant, next of kin or other representative and other TCH teams as required. </li><li> Ensure returned keys are recorded and distributed to Contractors promptly to minimise void turn-around times. </li><li> Terminate rent accounts on relevant Housing Management System on receipt of keys from tenants. </li><li> Manage the list of void properties due to be void, in void works and ready to let (but not re-let) and ensure status is regularly updated. </li><li> Produce regular and ad hoc reports as required to include void and due to be void properties for the weekly void meeting, temporarily unavailable, out of management and long-term void reports for the Asset Management Group meeting. </li><li> Attending the voids meeting with the Housing Options Manager and co-ordinating through systems and issuing update to the Housing Options Officers, Tenancy Management, Support Officers, and all other relevant parties. </li><li> Liaise with Contractors to ensure TCH are provided with the necessary certification to be able to relet properties; co-ordinate and manage return of keys, issue of paint packs and gas and electrical safety certificates. </li><li> Assist with general telephone enquiries from customers and colleagues related to voids and allocations processes, ensuring a prompt informed response to queries. </li><li> Collate and raise purchase orders on the computerised invoice system for Decoration Packs to be issued to new tenants. </li><li> Inform Decoration Pack providers of changes to authorised personnel and maintain an adequate supply of paint pack literature. </li><li> Maintain details of paint packs issued and liaise with finance to ensure the monthly Decoration invoice is verified, approved and goods receipted, to enable payment to be made promptly. </li><li> Use computerised invoice system to code and approve invoices (including heating, lighting, and council tax) for void properties. </li><li> Apply for class B council tax exemptions where relevant and applicable. </li><li> Manage British Gas portal input when properties become vacant, during the void period and when properties are let. </li><li> Assist the Housing Options Manager to provide feedback on properties that are long term voids for the monthly KPI reports. </li><li> Be responsible for ensuring void management systems are set up and maintained and ensure that end of tenancy and void scanning is kept up to date. </li><li> Issue ‘due to be void’ lists to Voids Contractors, Neighbourhood Housing Managers, Income Managers and Housing Options Team. </li><li> Contribute to the review and development of effective voids management systems and procedures. </li><li> Develop good relations and consult with voids contractors and asset management, to ensure smooth management of the void administration process to keep void times to a minimum. </li></ul><h4>General</h4><ul><li> To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of individuals. </li><li> To actively contribute towards the key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To participate in training, attend other meetings, and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the Group. </li><li> Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. </li><li> Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. </li><li> Maintain awareness of budget requirements and value for money while delivering your role. </li><li> Consider and highlight any risk to the organisation or individuals whilst delivering your role. </li><li> Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. </li><li> This role may involve visiting other offices and stock and you may be required to have your own car and full driving licence. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Maths and English GCSEs or equivalent skills/experience. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Working in a customer facing environment with demonstrable customer care skills. </li><li> Providing housing related advice and information (Desirable). </li><li> Processing and recording information accurately in a clear and concise way. </li><li> Ability to store and retrieve data and competent use of Microsoft Office. </li><li> Use of Touchpoint and SharePoint and specialist housing systems e.g. Genero (Desirable). </li><li> Understanding and sensitivity to confidentiality and data protection. </li></ul><h4>Behaviours</h4><ul><li> Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. </li><li> Communication - Able to communicate effectively, clearly and sensitively, verbally and in writing with people having a broad range of roles and capabilities. </li><li> Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. </li><li> Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. </li><li> Relationship Management - The ability to interact and build productive relationships internally and externally. </li><li> Resilience - Demonstrates resilience in pressured and stressful situations. </li><li> Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle a number of tasks simultaneously and accurately. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Wednesday, 12 November 2025<h4>Interview Date:</h4>Wednesday, 19 November 2025<a href="https://prteam.typeform.com/to/lZYXEahr" target="_blank">Apply now</a>





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Town and Country Housing

Housing Options Administrator

**Previous Applicants May Not Apply**Title: Service Charge Specialist (Managing Agents)Contract: Permanent, Full-TimeHours: 35 hours per weekSalary: Starting from £40,649 per annum (London) £36,073 per annum (Outside London) Dependant on experienceGrade: 8Reporting Office: Stratford, London or Old Trafford, ManchesterWorking Location: Please note, the properties being managed by this role are all based in the South. Therefore frequent travel to the London office, to the sites and to the tribunals in courts in the areas we operate will be required.Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAXykI5nP5mYp3+dunKVvD5m5mOek9U0meFmnSld/iogN52Acg30ZZXHeqZJCkerWe" target="_blank">Role Profile - Service Charge Specialist (Managing Agents).pdf</a> Closing date for completed applications: 9th November 2025 at 11 PM<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Service Charge Team at L&amp;Q!<ul><li>Do you have a strong understanding of service charges, leasehold legislation, and financial administration?</li><li>Are you confident in managing complex stakeholder relationships, challenging costs, and maintaining compliance across third-party managed estates?</li></ul>If so, we’d love for you to bring your expertise and make a lasting impact in this dynamic role.This is an exciting opportunity to join L&amp;Q’s Service Charge (Managing Agents) Team, supporting over 20,000 residents living in homes where services are provided by Managing Agents. As a Service Charge Specialist (Managing Agents), you will monitor the service charge expenditure and compliance activity undertaken by Managing Agents appointed by L&amp;Q or superior landlords, ensuring fair, reasonable, and transparent charges for residents.Your Impact in the Role:<ul><li>Managing Agent Relationship Management: Build and maintain effective working relationships with Managing Agents, ensuring that service charge expenditure is reasonable and that statutory compliance requirements are met.</li><li>Service Charge Budgeting &amp; Reconciliation: Set up, monitor, and reconcile accurate and complete service charge budgets and accounts for schemes managed by external agents.</li><li>Resident Support &amp; Communication: Help residents understand the relationships between L&amp;Q, the superior landlord, and managing agents, providing clarity on service charges and service delivery.</li><li>Compliance &amp; Risk Management: Check compliance with legal agreements, leases, and management agreements. Challenge unreasonable charges and ensure that services being charged for are provided.</li><li>Collaboration Across Teams: Work closely with internal stakeholders such as Neighbourhoods, Finance, and Legal teams to support service charge activities, budget forecasting, and First-Tier Tribunal (FTT) cases.</li></ul>What you'll bring:<ul><li>Service Charge and Leasehold Expertise: TPI and or RICS qualifications or relevant experience with a strong understanding of service charge processes, and ability to read, interpret, apply, and communicate title/ lease / Tenancy Agreement provisions in regards to the allocation of service charges to relevant audiences.</li><li>Legislative &amp; Regulatory Knowledge: Working Knowledge of relevant legislation, including the Landlord and Tenant Act 1985 (S18-30), Commonhold &amp; Leasehold Reform Act 2002, and Leasehold &amp; Freehold Reform Act 2024, as well as RICS and TPI guidelines, regulations and procedures.</li><li>Financial and Analytical Skills: Good financial accounting knowledge (income / expenditure, VAT, accruals) with strong attention to detail and the ability to analyse service charge budgets, actual costs, and identify variances.</li><li>Stakeholder Management: Strong interpersonal and negotiation skills to build and maintain good working relationships with external managing agents and collaborating effectively with internal teams.</li><li>Effective Communication Skills: Ability to diplomatically resolve complaints and challenge unreasonable costs, finding solutions that balance resident satisfaction and financial accountability.</li><li>Technical Proficiency: Advanced skills in Microsoft Excel, including V-Lookups, macros and pivots, and adaptability to learn new systems.</li></ul>If this sounds like you, we would love for you to apply!We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South-East and North-West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!





<ul></ul>

Service Charge Specialist (Managing Agents)

Job Description Technical Licensing Officer – Licensing Team Salary: £33,531 – £38,052 per annum Number of openings - 5 Grade: D Contract Type: &nbsp;Permanent&nbsp; Hours: 37 hours per week Location: Thurrock Council About the Department The Selective Licensing Team sits in the Private Housing Service within Community Protection &amp; Enforcement Services at Thurrock Council. Our goal is to ensure that private rented housing across the borough is safe, well-managed, and compliant with legal standards. We work closely with landlords, tenants, and partner agencies to improve housing conditions and protect residents. As a Technical Licensing Officer, you will play a key role in delivering our licensing schemes and supporting our commitment to raising housing standards. About the Role We are seeking a proactive and detail-oriented Technical Licensing Officer to join our Licensing Team. You will be responsible for assessing and processing property licence applications, managing a caseload, and ensuring compliance with housing legislation. Key Responsibilities <ul> <li>Apply housing and licensing legislation, particularly the Housing Act 2004, to assess, process, and determine licence applications.</li> <li>Use digital systems and data tools to manage cases, maintain accurate records, and produce performance reports.</li> <li>Manage an active caseload, ensuring all tasks are completed within statutory and service deadlines.</li> <li>Communicate effectively with landlords, tenants, and partner agencies to resolve issues and promote compliance.</li> <li>Support the improvement of housing standards across Thurrock through advice, inspection, and enforcement activity where required.</li> </ul> What We’re Looking For <ul> <li>Experience in housing, environmental health, property licensing, or a related regulatory field.</li> <li>Confidence in working with legislation, data systems, and digital tools.</li> <li>Strong organisational skills with the ability to manage caseloads and meet deadlines.</li> <li>Excellent communication skills and the ability to build effective relationships with a range of stakeholders.</li> <li>A commitment to improving housing standards and supporting residents across Thurrock.</li> </ul> Additional Information <ul> <li>DBS Check: Standard</li> <li>Informal Enquiries: For an informal discussion about the role, please contact Dulal Ahmed, PRS Regulation Manager, at <a href="mailto:dahmed@thurrock.gov.uk" target="_blank">dahmed@thurrock.gov.uk</a></li> </ul> Benefits of Working with Us At Thurrock Council, we value our employees and offer a comprehensive benefits package, including: <ul> <li>Generous annual leave entitlement</li> <li>Local Government Pension Scheme</li> <li>Flexible and hybrid working opportunities (where applicable)</li> <li>Ongoing training and professional development</li> <li>Employee assistance programme and wellbeing support</li> <li>Staff discounts and local offers</li> <li>A supportive and inclusive working environment</li> </ul> Important Dates <ul> <li>Closing Date: 09/11/2025&nbsp;</li> <li>Interview Date: To be confirmed</li> </ul> &nbsp;To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EZ9yiM6dI-1AuuZBkZo0UlcB76At_E_vCcvUBjUCllxJ2w?e=UegMgl" target="_blank">&nbsp;Technical Licensing Officer JD</a> &nbsp;About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Thurrock Council

Technical Licensing Officer

Job Description Licensing Breach Officer Salary: £29,253 - £32,736 per annum Grade: C Contract Type: 12 Months Fixed Term Contract Hours: 37 hours per week&nbsp; DBS Check: Standard Closing Date: 09/11/2025 Interview Date: TBC About the department&nbsp; The Selective Licensing Team sits in the Private Housing Service within Community Protection &amp; Enforcement Services at Thurrock Council. Our goal is to ensure that private rented housing across the borough is safe, well-managed, and compliant with legal standards. We work closely with landlords, tenants, and partner agencies to improve housing conditions and protect residents. As a Licensing Breach Officer, you will play a key role in delivering our licensing schemes and supporting our commitment to raising housing standards. About the Role Key Responsibilities: <ul> <li>Monitor compliance with property licence conditions through audits, inspections, and document reviews.</li> <li>Investigate breaches such as overcrowding, substandard property conditions, and poor management practices.</li> <li>Issue formal notices and assist in preparing enforcement actions.</li> <li>Maintain accurate records and contribute to performance monitoring.</li> <li>Support engagement initiatives including landlord forums and awareness sessions.</li> </ul> What We’re Looking For <ul> <li>Knowledge of property licensing and housing enforcement.</li> <li>Experience in regulatory compliance, inspections, or case management.</li> <li>Strong analytical skills to assess evidence and follow due process.</li> <li>Educated to A-level standard or equivalent.</li> <li>Excellent interpersonal and IT skills.</li> </ul> Benefits of Working with Us <ul> <li>Generous annual leave entitlement</li> <li>Local Government Pension Scheme</li> <li>Flexible and hybrid working opportunities (where applicable)</li> <li>Ongoing training and professional development</li> <li>Employee assistance programme and wellbeing support</li> <li>Staff discounts and local offers</li> <li>A supportive and inclusive working environment</li> </ul> Additional Information For informal enquiries, please contact: Dulal Ahmed – PRS Regulation Manager 📧 <a href="mailto:dahmed@thurrock.gov.uk" target="_blank">dahmed@thurrock.gov.uk</a> &nbsp; To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EVw1h7GMRMJPsNSq3Dr9s54BRhon505XSjra0BZOJ_6Fyg?e=F41cwm" target="_blank">Licensing_Breach_Officer_JD.pdf</a>&nbsp; About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Licensing Breach Information Officer

<a href="index.cfm?fa=jobs.accessapplication">Load Application</a><h4>Compliance specialist (Electrical Gas and Lifts)</h4>Team :Housing Technical ServicesLocation: Castle Point Council Offices, Kiln RoadSalary: Grade 9 - £48,226- 52,413 per annumWorking Hours: 37 hours per week Contract Type: PermanentNumber of Positions: OneDBS Check:YesClosing Date: 12:00pm 09th November 2025Council Offices, Kiln Road, Benfleet, Essex, SS7 1TFCompliance specialist (Electrical Gas and Lifts)Full Time– 37 hours per weekGrade 9 - £48,226- 52,413Castle Point Borough Council are seeking a motivated and capable Compliance Specialist to join our Housing Services Directorate. This is an exciting opportunity to be part of a team delivering a resident-focused, data-led, and performance-driven service, ensuring that every home we manage is safe, compliant, and maintained to the highest standards.Working within the Property Compliance Team, you will support the Council in managing statutory safety programmes Gas Electrics and Lifts helping to ensure that Castle Point Borough Council fully meets its landlord compliance duties and continues to improve safety outcomes for residents.Please note that this role will be based in the council offices and will require regular travel to sites in the borough, Driving Licence, suitable own transport with business insurance is required.Key Responsibilities:<ul><li>Support the delivery and monitoring of statutory compliance programmes for: Gas Electrics and Lifts</li><li>Ensure that all, inspection programmes, and remedial works are completed to a high standard and within required timescales.</li><li>Oversee the completion and quality assurance of al Gas, electrical and Lift works.</li><li>Maintain and validate compliance data, certification, and risk registers on the Council’s compliance IT system.</li><li>Review contractor performance, ensure appropriate remedial actions are implemented, and escalate issues of non-compliance.</li><li>Support the development, review, and implementation of compliance policies, procedures, and improvement plans.</li><li>Contribute to assurance reporting through accurate KPI and performance reporting.</li><li>Engage effectively with residents, contractors, and colleagues to promote a strong culture of safety and compliance.</li></ul>Skills and Abilities:<ul><li>Strong understanding of landlord compliance obligations, particularly Gas Safety (Installation and Use) Regulations 1998, Electrical Safety Standards , and Lifting Operations and Lifting Equipment Regulations (LOLER) 1998.</li><li>Ability to interpret compliance certificates, inspection reports, and regulatory guidance.</li><li>Experience working and managing h contractors, coordinating safety works, and implementing robust quality control measures.</li><li>Ability to identify and scope remedial works.</li><li>Excellent written and verbal communication skills, with the ability to produce clear technical reports.</li><li>Strong attention to detail and an analytical approach to managing data and compliance evidence.</li><li>Strong IT skills, including the ability to use housing compliance systems.</li><li>Ability to manage multiple priorities and work effectively both independently and as part of a team.</li></ul>Essential Qualifications: <ul><li>Demonstrable experience in property compliance, maintenance, or building services, ideally within social housing or a regulated environment.</li><li>Experience managing or auditing gas, electrical, or lift compliance programmes.</li><li>Strong working knowledge of health and safety and landlord statutory obligations.</li><li>Valid UK driving notice</li></ul>Desirable Qualifications:<ul><li>Gas Safety: ACS-qualified Gas Engineer (CCN1, CENWAT, or equivalent) or recognised Gas Safety Management qualification.</li><li>Electrical Safety: City &amp; Guilds 2391 (Inspection &amp; Testing), 2382 (Wiring Regulations – 18th Edition), or equivalent.</li><li>Lifts: Lifting Operations and Lifting Equipment (LOLER) competence or LEIA-accredited awareness training.</li><li>Health &amp; Safety / Compliance: IOSH Managing Safely, or equivalent.</li><li>Building Services / Property Compliance: HNC, HND, or equivalent qualification in Building Services, Engineering, or Construction.</li></ul>.Applicants without formal qualifications but with substantial relevant experience in compliance, building safety, or housing asset management will be fully considered.What We OfferThis is a fantastic opportunity to join a forward-thinking organisation that places resident safety and service quality at the heart of everything we do.As part of our team, you will benefit from:<ul><li>27 days annual leave (plus bank holidays)</li><li>Free Gym Membership</li><li>Local Government Pension Scheme</li><li>Flexible working arrangements</li><li>Comprehensive training and professional development support</li></ul>Apply NowIf you’re passionate about housing safety and compliance, and want to help ensure our homes are safe, warm, and compliant, we’d love to hear from you.The successful applicant will be subject to an Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/645/Complaince speaclist Electrical, Gas, Lifts SC1.pdf">Complaince speaclist Electrical, Gas, Lifts SC1.pdf</a> (179kb)</li></ul>





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Compliance specialist (Electrical Gas and Lifts)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9244/DPLS_Technical_Assistant_-_Candidate_Pack.pdf" target="_blank">DPLS_Technical_Assistant_-_Candidate_Pack</a></li>
</ul>

Please complete your application by using the apply button below
Do not send your CV – only fully completed application forms will be accepted



This post provides administrative support to the Dartford Private Leasing Scheme within The Housing Solutions Team.
This includes:
<ul>
<li>Raising work orders &amp; recording stage history using the Councils housing management system</li>
<li>Arranging contractors to deliver work</li>
<li>Reporting on contractor performance</li>
<li>Supporting the management of property portfolio</li>
<li>Liaising with landlords</li>
<li>General administrative duties</li>
</ul>
Relevant experience of working in a customer services role in a Local Authority or Building Maintenance environment would be beneficial. The successful applicant will also have an excellent working knowledge of Microsoft Word, Outlook and Excel packages. A basic understanding of building maintenance.
Interviews will take place on 17th and 18th November.

Dartford Borough Council

DPLS Technical Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9374/Visiting_Officer_-_Candidate_Pack.pdf" target="_blank">Visiting_Officer_-_Candidate_Pack</a></li>
</ul>

Please complete your application by using the apply button below
Do not send your CV – only fully completed application forms will be accepted



To receive and investigate applications from people who are homeless or threatened with homelessness, ensuring that applicants housing and support needs are assessed and met in accordance with the Council’s statutory duties and policies.&nbsp;
Duties and responsibilities will include:
<ul>
<li>Complete visits to temporary accommodation properties within the Dartford Borough and out of borough</li>
<li>Meet with the families/individuals living in the temporary accommodation to gain update of their circumstances and offer support, guidance and assistance</li>
<li>Produce a comprehensive visiting report and upload to the customers housing application and ensure robust data entry for statistical reporting purposes.</li>
<li>Escalate any safeguarding concerns to management and report accordingly</li>
<li>Investigate housing disrepair issues including damp and mould and report to temporary accommodation providers / Dartford Borough Council repairs team and follow up to ensure repairs are remedied</li>
<li>Investigate complaints regarding temporary accommodation standards and liaise with temporary accommodation providers to escalate concerns</li>
<li>Provide applicants with comprehensive advice on the full range of housing options available to them taking into account their needs and aspirations</li>
<li>Work in partnership with the wider housing solutions team to create viable housing solutions that provide pathways into alternative housing where homelessness was not able to be prevented</li>
<li>Develop and maintain close working relations with a broad cross-section of council services and partners in order to encourage joint working and secure the assistance and support that is required with applicants housing issues.</li>
</ul>
Interviews will take place between Monday 24th and Wednesday 26th November.

Visiting Officer

<a href="index.cfm?fa=jobs.accessapplication">Load Application</a><h4>Compliance specialist (Fire Water and Asbestos)</h4>Team :Housing Technical ServicesLocation: Castle Point Council Offices, Kiln RoadSalary: Grade 9 - £48,226- 52,413 per annumWorking Hours: 37 hours per week Contract Type: PermanentNumber of Positions: OneDBS Check:YesClosing Date: 12:00pm 09th November 2025Council Offices, Kiln Road, Benfleet, Essex, SS7 1TFCompliance specialist ( FIRE ASBESTOS &amp; WATER HYGIENE)Full Time– 37 hours per weekGrade 9 - £48,226- 52,413Castle Point Borough Council are seeking a motivated and capable Compliance Specialist to join our Housing Services Directorate. This is an exciting opportunity to be part of a team delivering a resident-focused, data-led, and performance-driven service, ensuring that every home we manage is safe, compliant, and maintained to the highest standards.Working within the Property Compliance Team, you will support the Council in managing statutory safety programmes fire safety, asbestos, and water hygiene (Legionella) helping to ensure that Castle Point Borough Council fully meets its landlord compliance duties and continues to improve safety outcomes for residents.Please note that this role will be based in the council offices and will require regular travel to sites in the borough, Driving Licence, suitable own transport with business insurance is required.Key Responsibilities:<ul><li>Support the delivery and monitoring of statutory compliance programmes fire safety, asbestos management, and water hygiene.</li><li>Ensure that all risk assessments, inspection programmes, and remedial works are completed to a high standard and within required timescales.</li><li>Oversee the completion and quality assurance of Fire Risk Assessments (FRAs), Asbestos Surveys, and Water Hygiene Risk Assessments.</li><li>Maintain and validate compliance data, certification, and risk registers on the Council’s compliance IT system.</li><li>Review contractor performance, ensure appropriate remedial actions are implemented, and escalate issues of non-compliance.</li><li>Support the development, review, and implementation of compliance policies, procedures, and improvement plans.</li><li>Contribute to assurance reporting through accurate KPI and performance reporting.</li><li>Engage effectively with residents, contractors, and colleagues to promote a strong culture of safety and compliance.</li></ul>Skills and Abilities:Understanding of landlord statutory obligations and health and safety legislation relating to:<ul><li>Fire Safety: Regulatory Reform (Fire Safety) Order 2005 and Fire Safety (England) Regulations 2022</li><li>Asbestos: Control of Asbestos Regulations 2012</li><li>Water Hygiene: HSE ACOP L8 and HSG274 Parts 1–3</li></ul><ul><li>Ability to interpret risk assessments, survey data, and contractor reports.</li><li>Strong organisational and problem-solving skills with excellent attention to detail.</li><li>Capable of managing multiple compliance programmes simultaneously.</li><li>Clear written and verbal communication skills, including the ability to prepare technical reports and recommendations.</li><li>Ability to build effective relationships with contractors, consultants, and internal stakeholders.</li><li>Ability to identify and scope remedial works.</li><li>Excellent written and verbal communication skills, with the ability to produce clear technical reports.</li><li>Strong attention to detail and an analytical approach to managing data and compliance evidence.</li><li>Strong IT skills, including the ability to use housing compliance systems</li></ul>Experience and Qualifications:Essential<ul><li>Demonstrable experience working within property compliance, building safety, or housing asset management.</li><li>Experience supporting compliance programmes for fire safety, asbestos, or water hygiene.</li><li>Experience coordinating external contractors and validating safety certification.</li><li>Valid UK driving licence</li></ul>Desirable<ul><li>Fire Safety: Fire Risk Assessor certification (e.g. FPA, IFSM, IFE) or equivalent fire safety qualification.</li><li>Asbestos: BOHS P402 (Surveying and Sampling), P405 (Management of Asbestos in Buildings), or equivalent.</li><li>Water Hygiene: Legionella Responsible Person / Water Hygiene Management qualification (e.g. City &amp; Guilds accredited).</li><li>Health &amp; Safety / Compliance: NEBOSH General Certificate or IOSH Managing Safely.</li><li>Building Services / Construction: HNC, HND, or equivalent in a relevant discipline.</li></ul>Applicants without formal qualifications but with substantial relevant experience in compliance, building safety, or housing asset management will be fully considered.What We OfferThis is a fantastic opportunity to join a forward-thinking organisation that places resident safety and service quality at the heart of everything we do.As part of our team, you will benefit from:<ul><li>27 days annual leave (plus bank holidays)</li><li>Free Gym Membership</li><li>Local Government Pension Scheme</li><li>Flexible working arrangements</li><li>Comprehensive training and professional development support</li></ul>Apply NowIf you’re passionate about housing safety and compliance, and want to help ensure our homes are safe, warm, and compliant, we’d love to hear from youThe successful applicant will be subject to an Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/646/Complaince speaclist FIre Water Asbestos SC1.pdf">Complaince speaclist FIre Water Asbestos SC1.pdf</a> (180kb)</li></ul>





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Compliance specialist (Fire Water and Asbestos)

<h4>About the role</h4><h4>Role Summary</h4>Housing Support Worker The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows: (i)To respond to emergency calls from tenants, responding in accordance with agreed procedures; (ii)To support individual tenants and leaseholders to sustain their tenancies/leases with the Society (iii)To ensure the scheme is safe and action any required emergency repairs and log any other (iv)To complete administrative tasks as directed by the Housing Officer The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes We have extra care schemes in the following areas:Lawson House (Larkfield) Watling Court (Gravesend) Meadow View Court (Wateringbury) Rosewell House (Tonbridge)If you are interested in one or more schemes, then please state this in your application. We may not be recruiting in your preferred scheme at the moment but we will be in touch to advise when something is available. <h4>Salary:</h4>£12.75ph<h4>Hours of Work:</h4>Flexible<h4>Contract:</h4>Bank, fixed term contract and permanent (Depending on what is available)<h4>Probation Period:</h4>6 Months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>1. 24 hour ‘emergency’ Wellbeing Service 1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.1.3 Priority MUST be given to emergency calls at all times and all emergency calls must recorded. 2. Tenancy Support 2.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.2.2 The post holder will ensure that appropriate records are maintained relating to services provided. 3. Scheme Safety and Repairs 3.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. 3.2 The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures 3.3 The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action. 4. Other Duties 4.1 The post holder will carry out other administrative tasks as directed by the Housing Officer No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.<h4>General</h4>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. •Recognise, respect, and promote the different roles and diversity of individuals. •To actively contribute towards the key performance indicators and professional standards. •Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. •To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. •To participate in training, attend other meetings, and staff events as required. •Be an effective member of your team, presenting a positive impression of your section and the Group. •Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. •Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. •Maintain awareness of budget requirements and value for money while delivering your role. •Consider and highlight any risk to the organisation or individuals whilst delivering your role. •Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.<h4>About You</h4><h4>Education &amp; Qualifications</h4>•Demonstrate evidence of competence to undertake the post •Housing management (or similar) experience in the voluntary, public or private sectors •Willing to undertake training •Efficient and effective administrative skills. •To demonstrate honesty, trustworthiness, reliability and respectfulness. •Enhanced Disclosure from the Disclosure and Barring Service. •Application of H&amp;S practices •Health and Safety risk assessment<h4>Key Skills &amp; Competencies</h4>•Ability to manage and work within a small budget •Use of IT to facilitate and support improvements to services, good communications and useful Management Information<h4>Behaviours</h4>•Ability to lead and motivate •Manage conflict •Demonstrate awareness of different values, cultures and needs amongst tenants , staff and communities •Recognise and work to meet where possible the diverse and unique needs of each tenant •Strong commitment to non-discriminatory housing services •Ability to have ideas accepted even in the face of initial opposition •Negotiate effectively, •Good communication skills - both written and verbal •Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives •Commitment to providing excellence in Housing Services •Think ahead and plan •Demonstrate a positive attitude towards change •Take on further responsibilities •Undertake relevant training and development •Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions •Ability to prioritise •Problem solving abilities •Meet deadlines and advise of any problems early •Ability to function effectively under pressure and in a crisis •Ability to prioritise •Problem solving abilities •Meet deadlines and advise of any problems early •Ability to function effectively under pressure and in a crisis •Some flexible approach to working hours may be required •Ability to represent the organisation and lead and participate in a wide range of social activities •Be aware of support needed by others and identify and address any issues at an early stage where possible •Consider how actions could support others •Be prepared to give encouragement and offer assistance or advice when needed •Strong sense of customer focus •Explain things logically •Keep to the point •Style that is warm, caring and friendly •Express ideas confidently where required •Caring and compassionate towards people in need of care and support •Tailor style and service to meeting individual’s needs •Build rapport with customers, colleagues and staff •Demonstrate a pleasant, professional manner •Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant •Ask questions to gather necessary information •Weigh the advantages and disadvantages of a course of action before reaching a decision •In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary<h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Friday, 28 November 2025<h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





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Housing Support Worker

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Job Title:&nbsp;Housing Lead
Location:&nbsp;Havering, Close to Harold Wood Elizabeth Line station. Please note that this service does not have step free access.&nbsp;
Salary:&nbsp;£30,400
Shift Pattern:&nbsp;37.5 hours per week Monday to Friday between 09:00 - 17:00. You may need to be flexible on these hours as per service requirements.
About the role
This is an exciting opportunity to join a new service which works with offenders as they are released from prison. It is a community based setting, rather than custodial where residents can go out in the community, depending on their Licence restrictions. Join our team as a Housing Lead to play a major part in supporting our residents with their long term housing needs. You will act as a bridge between various housing stakeholders and residents, to ensure a tailored move on plan is put in place which meets the needs of all. We thrive to ensure our residents have the right access to resources and tools to support them in reintegrating into the community, and re-establishing relationships to support with their rehabilitation.&nbsp;
Responsibilities include:
<ul>
<li>Act as the main point of contact between landlords, housing associations, local authorities, private landlords, wider Social Interest Group Services, and our residents</li>
<li>Work with the wider team to support residents with their long term needs</li>
<li>Provide specialist support to the wider team to ensure they are regularly trained and kept up to date with policies and procedures, including government changes</li>
<li>Provide regular reports and updates</li>
<li>Manage current resident tenancies, ensuring timely rent payment</li>
<li>Support with property and building management and maintenance including scheduling repairs</li>
</ul>
About you
We're looking for someone who has knowledge on different types of tenancies, an understanding of the types of needs of our resident group, and able to provide tailored solutions to meet their long term goals. You will have a true passion to support in making a change, supporting rehabilitation, and providing opportunities to people to make positive changes to their lives, and reintegrate into society. You will have a general understanding of the criminal justice system, and/or have experience supporting people with multiple/complex needs. Further, you will have:
<ul>
<li>Previous experience in coordinating/delivering activities and interventions with people from different backgrounds</li>
<li>Experience of working with people of complex backgrounds and/or a good understanding of the sector</li>
<li>Knowledge of risk management and risk assessment</li>
<li>Knowledge of license conditions and public protection</li>
<li>Knowledge of tenancy management, able to share knowledge with others in the team and residents</li>
<li>Understanding of the housing and social needs of people with multiple and complex needs</li>
<li>The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.</li>
<li>Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others</li>
<li>Ability to influence and negotiate positive outcomes with others</li>
<li>Proactive in making decisions</li>
<li>Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents</li>
<li>Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency</li>
</ul>
We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages.&nbsp;As a note, Interviews are scheduled for week commencing 10th November.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
<ul>
<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>
<li>Employer Pension Contribution</li>
<li>Eligibility to register with Blue Light Discount Card</li>
<li>Access to discounted tickets for music events, shows, sports and more</li>
<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work</li>
<li>Training and Development, including access to courses, upskilling, and progression plans</li>
<li>Employee Assistance Programme, including counselling</li>
<li>Life Assurance Scheme</li>
<li>Cycle-to-work scheme</li>
<li>Annual Staff Awards</li>
<li>EDI Ambassador programme</li>
</ul>
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.&nbsp;
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:&nbsp;<a href="https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be" target="_blank">Theory of Change</a>&nbsp;Further details can be found on our website here:&nbsp;<a href="https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk" target="_blank">Theory of Change - Social Interest Group - Social Interest Group</a>.&nbsp;
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.&nbsp;
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email&nbsp;<a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a>&nbsp;or call our central office on&nbsp;<a href="tel:02036689270" target="_blank">020 3668 9270</a>&nbsp;to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.&nbsp;
<blockquote>
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.&nbsp;
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our&nbsp;<a href="https://socialinterestgroup.org.uk/" target="_blank">website</a>.
</blockquote>

Housing Lead

<h4>About the role</h4><h4>Role Summary</h4>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows;<ul><li> To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures. </li><li> To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer. </li><li> To support individual tenants and leaseholders to sustain their tenancies/leases with TCH. </li><li> To ensure the scheme is safe. </li><li> To complete administrative tasks as directed by the Housing Officer. </li><li> The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes. </li></ul><h4>Salary:</h4>£12.75<h4>Hours of Work:</h4>Day, Evening and Night shifts available<h4>Contract:</h4>Bank/Casual <h4>Probation Period:</h4>NA<h4>Notice Period:</h4>ASAP<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>"I've been with TCH for a couple of years now, and the people here really make it a great place to work!The Housing Support team enables people to maintain their independence in their own self-contained flats.If you enjoy making a difference to people's lives, then this role could be ideal for you!"Sharon Davies, Housing Officer<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures. </li><li> Work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies. </li><li> Priority MUST be always given to emergency calls and all emergency calls must recorded. </li><li> Help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. </li><li> Encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events. </li><li> Follow the Risk Assessments and Health and Safety policies and procedures when planning and running events. </li><li> Where payment is required for activities the post holder will follow the cash handling procedures. </li><li> Provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers. </li><li> Ensure that appropriate records are maintained relating to services provided. </li><li> Make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </li><li> Carry out other administrative tasks as directed by the Housing Officer. </li><li> No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder. </li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li><li> This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Demonstrate evidence of competence to undertake the post. </li><li> Housing management (or similar) experience in the voluntary, public or private sectors. </li><li> Willing to undertake training. </li><li> Efficient and effective administrative skills. </li><li> To demonstrate honesty, trustworthiness, reliability and respectfulness. </li><li> Enhanced Disclosure from the Disclosure and Barring Service. </li><li> Ability to manage and work within a small budget. </li><li> Application of H&amp;S practices. </li><li> Health and Safety risk assessment. </li><li> Use of IT to facilitate and support improvements to services, good communications and useful Management Information. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Ability to lead and motivate. </li><li> Manage conflict. </li><li> Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities. </li><li> Recognise and work to meet where possible the diverse and unique needs of each tenant. </li><li> Strong commitment to non-discriminatory housing services. </li><li> Ability to have ideas accepted even in the face of initial opposition. </li><li> Negotiate effectively. </li><li> Good communication skills - both written and verbal. </li><li> Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relatives. </li><li> Commitment to providing excellence in Housing Services. </li><li> Think ahead and plan. </li><li> Demonstrate a positive attitude towards change. </li><li> Take on further responsibilities. </li><li> Undertake relevant training and development. </li><li> Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions. </li><li> Ability to prioritise. </li><li> Problem solving abilities. </li><li> Meet deadlines and advise of any problems early. </li><li> Ability to function effectively under pressure and in a crisis. </li><li> Some flexible approach to working hours may be required. </li><li> Ability to represent the organisation and lead and participate in a wide range of social activities. </li></ul><h4>Behaviours</h4><ul><li> Be aware of support needed by others and identify and address any issues at an early stage where possible. </li><li> Consider how actions could support others. </li><li> Be prepared to give encouragement and offer assistance or advice when needed. </li><li> Strong sense of customer focus. </li><li> Explain things logically. </li><li> Keep to the point. </li><li> Style that is warm, caring and friendly. </li><li> Express ideas confidently where required. </li><li> Caring and compassionate towards people in need of care and support. </li><li> Tailor style and service to meeting individual’s needs. </li><li> Build rapport with customers, colleagues and staff. </li><li> Demonstrate a pleasant, professional manner. </li><li> Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant. </li><li> Ask questions to gather necessary information. </li><li> Weigh the advantages and disadvantages of a course of action before reaching a decision. </li><li> In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Monday, 15 September 2025<h4>Interview Date:</h4>Wednesday, 24 September 2025<a href="https://prteam.typeform.com/to/naPyEt0B" target="_blank">Apply now</a>





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39 Housing Jobs in Gillingham, UK