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Job DescriptionOrganisation: London Borough of Waltham ForestSalary:&nbsp;SO2 £40,182 - £42,060Contract Type: Permanent&nbsp;Working hours per week:&nbsp;36&nbsp;Application Deadline: 18/01/2026Proposed Interview Date(s):&nbsp;TBC&nbsp;Reference: 1946About Us:&nbsp;Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp;We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp;London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp;The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="http://recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp;About the role:&nbsp;Responsible for negotiating and the procurement of good quality accommodation of suitable type, size and location across the private sector to meet the Council’s duties to homeless households. These includes accommodation for use as emergency / long term / discharge of duty. To procure accommodation if required for use by other Council services responsible for the provision of accommodation to customers meeting qualifying criteria (i.e. careleavers, no recourse to public funds’ households, etc.) To ensure all properties acquired comply with property standards and statutory requirements and are as cost-effective as possible in line with Pan London Rates as applicable.Any candidates that previously applied for this positions in the last 3 months cannot apply again.&nbsp;<a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-%20Accommodation%20Procurement%20Officer%20%281946%29.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a>Key Responsibilities:&nbsp;Commitment to high standards of customer care and the ability to deal sensitively with a wide range of customers&nbsp;Ability to communicate effectively to a broad range of stakeholders&nbsp;Ability to produce complex correspondence and reports&nbsp;High level of IT skills working with a data base and software applications to produce letters and reports effectively, and to use workflow systems to reduce hand-offs and minimise transaction costs&nbsp;Knowledge of private sector housing law, health and safety rating system and other health and safety regulations (gas, electrics and energy efficiency) and legislation relating to the letting of private sector tenancies.&nbsp;Experience of working effectively with private sector landlords and/or within a homelessness context&nbsp;Good knowledge and understanding of the government’s welfare reform and its implications on the private rented sector &amp; individuals&nbsp;Excellent current knowledge of private rented sector housing market and contracts, particularly the issues affecting private rented sector customers and landlords&nbsp;Ability to inspect properties, assess their suitability against a set of standards based on the Housing Health and Safety Rating System, and clearly identify defects and works necessary to achieve the required standard&nbsp;Ability to work across service boundaries and to deliver a consistent and cost-effective approach to procurement for the full range of accommodation duties accepted by the Council Working knowledge of procurement principles, homelessness legislation, and the Council’s duties towards children in need and households with no recourse to public funds&nbsp;Ability to engage effectively with private sector landlords and agents and to promote the benefits of working in partnership with the service to meet housing need&nbsp;Ability to work constructively with other services and agencies and to negotiate successful outcomes for customers”Qualifications and Requirements:&nbsp;5 GCSE’s or equivalent qualifications including Maths and EnglishTerms and conditions:&nbsp;Satisfactory employment references and CIFAS identity checks;&nbsp;Satisfactory declaration of interest;&nbsp;Satisfactory DBS check;&nbsp;Suitable driver’s license;&nbsp;As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp;How to Apply:&nbsp;Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp;We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp;Equal Opportunity Employer:&nbsp;Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp;To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp;We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp;For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp;Contact Information:&nbsp;If you have any questions about this vacancy or the application process, please contact Jamil Miah &nbsp;Accommodation Procurement Manager at <a href="http://Jamil.Miah@walthamforest.gov.uk" target="_blank">Jamil.Miah@walthamforest.gov.uk</a>If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at&nbsp;<a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp;Click here for further information on the&nbsp;<a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





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London Borough Of Waltham Forest

Accommodation Procurement Officer

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking a highly motivated and experienced professional to take on the pivotal role of Housing Transformation Project Manager within the Housing &amp; Regeneration Directorate.This critical position is responsible for supporting the development and delivery of Harrow’s Housing Transformation Programme, driving service improvements and cultural change to meet the division’s vision, strategic aims, and regulatory requirements. You will play a key role in planning, coordinating, and delivering projects that enhance compliance, improve customer experience, and embed innovation across housing services.A core focus of the role is ensuring alignment with regulatory standards, including those set by the Regulator of Social Housing, the Building Safety Regulator, and the Housing Ombudsman Service. You will research and implement best practices, champion digital innovation, and work collaboratively with internal teams, residents, and external partners to deliver measurable outcomes. The successful candidate will demonstrate strong project management expertise, excellent analytical and communication skills, and the ability to influence and engage stakeholders at all levels.This position is offered as a fixed-term contract or secondment for a period of 2 years. About You The successful candidate will have:<ul><li>Educated to degree level or equivalent, or substantial relevant work experience.</li><li>Knowledge of the regulatory and statutory requirements that apply to social housing providers.</li><li>Experience in strategic reviews, continuous improvement, benchmarking, and project management within a complex organisation.</li><li>Proven ability to manage projects on time and within budget, delivering significant organisational and service improvements.</li><li>Experience of delivering service improvements and evidencing outcomes in a regulatory, governance, or assurance-based environment.</li><li>Strong analytical skills with experience in Knowledge Information Management, including data analysis and reporting.</li><li>Proficiency in Microsoft applications, systems, and other business tools.</li><li>Ability to build and maintain effective working relationships across all levels of the organisation and with external partners.</li><li>Excellent written and verbal communication skills, including the ability to persuade, influence, negotiate, and present complex information clearly.</li></ul>This post will require occasional travel for business purposes. Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=27230&amp;hashed=300438891" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Harrow Council

Housing Transformation Project Manager

<h4> Job Description </h4>Overview The London Borough of Harrow is seeking an accomplished and visionary professional to take on the pivotal role of Housing Transformation Programme Manager within the Housing &amp; Regeneration Directorate.This critical leadership position is responsible for developing and delivering a comprehensive transformation programme for the Housing division, ensuring alignment with Harrow’s vision, strategic aims, and the new national regulatory framework for social housing. You will lead on interpreting legislation and regulatory requirements, embedding compliance, and driving service improvements that enhance quality, efficiency, and customer satisfaction.A core focus of the role is evidencing outcomes and demonstrating compliance with the expectations of the Regulator of Social Housing, the Building Safety Regulator, and the Housing Ombudsman Service. You will champion innovation, digital solutions, and best practices while working collaboratively with internal teams, residents, elected members, and external partners to deliver measurable improvements. The successful candidate will demonstrate exceptional programme management skills, strategic insight, and the ability to influence and engage stakeholders at all levels.This position is offered as a fixed-term contract or secondment for a period of 2 years. About You The successful candidate will have:<ul><li>Educated to degree level or equivalent, or substantial relevant work experience.</li><li>Wide-ranging knowledge of the regulatory and statutory requirements that apply to social housing providers.</li><li>Experience in strategic reviews, continuous improvement, benchmarking, and programme management within a complex organisation.</li><li>Proven ability to manage a programme of projects on time and within budget, delivering significant organisational and service improvements.</li><li>Experience of delivering service improvements and evidencing outcomes in a regulatory, governance, or assurance-based environment.</li><li>Strong analytical skills with experience in Knowledge Information Management, including data analysis and reporting.</li><li>Proficiency in Microsoft applications, systems, and other business tools.</li><li>Ability to build and maintain effective working relationships across all levels of the organisation and with a range of external stakeholders.</li><li>Excellent written and verbal communication skills, including the ability to persuade, influence, negotiate, and present complex information clearly.</li><li>Level 4 Housing Management Qualification or willingness to undertake this.</li></ul>This post will require occasional travel for business purposes. Related Documents For more information please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=27231&amp;hashed=1376992300" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





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Housing Transformation - Programme Manager

Job Description Organisation: London Borough of Waltham Forest&nbsp; Salary: PO6 £52,584 - £55,620 Contract Type: Full-time, permanent&nbsp; Working hours per week: 36&nbsp; Application Deadline: 16/01/2026 Reference: 1843 About Us: &nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. &nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. &nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. &nbsp; About the role: &nbsp; We are seeking a skilled and empathetic Housing Landlord Complaints Investigator to lead on Stage 2 complaint investigations within our Housing Management and Assets service. This role will also lead relationship management and liaison with the Housing Ombudsman Service and provide insight to the senior management team and service leads to help drive continuous improvement.&nbsp;&nbsp; <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role_Profile_HLCI_1843.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt; </a>&nbsp; Key Responsibilities: &nbsp; Investigate and resolve Stage 2 housing complaints in line with the council’s policy and the Housing Ombudsman’s Complaint Handling Code.&nbsp; Liaise with residents to understand their complaint and desired outcome, taking into account any specific needs of vulnerable residents&nbsp;&nbsp; Carry out investigations empathetically with an open mind, ensuring that all issues raised by the complainant are fully addressed&nbsp; Produce high-quality written complaint responses and reports, ensuring clarity and compliance.&nbsp; Assess and apply appropriate remedies, including compensation.&nbsp; Hold contractors and internal teams accountable for timely and effective complaint resolution.&nbsp; Lead relationship management with the Housing Ombudsman, including responses to orders and requests.&nbsp; Lead the Council’s annual self-assessment and reporting on complaint handling performance.&nbsp; Identify areas of significant or persistent service failure identified through complaint investigations and analysis, recommending actions to deliver improvements.&nbsp; Skills, Experience and Qualifications: &nbsp; Excellent investigative skills and experience of undertaking high quality complaint investigations within a local authority, other public sector organisation, regulatory body or similar.&nbsp; Experience of liaising with and responding to the requirements of a regulatory body.&nbsp; Ability to use housing, legal and regulatory knowledge to resolve issues.&nbsp; Excellent written and verbal communication skills, with the ability to explain complex issues clearly.&nbsp; Skilled in stakeholder engagement, negotiation, and influencing to drive positive outcomes.&nbsp; Excellent time management skills to manage a complex caseload, prioritise, set deadlines and cope with conflicting and changing demands.&nbsp; Ability to work both autonomously and collaboratively with a wide range of stakeholders and make evidence based decisions in a fast paced environment.&nbsp; Excellent analytical and report writing skills, with the ability to produce concise, accurate and informative written material for a variety of audiences.&nbsp; Experience of working in social housing and a good understanding of the responsibilities of social housing landlords.&nbsp; Familiarity with the Housing Ombudsman Complaint Handling Code.&nbsp; Experience of working in a local authority with an understanding of a local authority’s responsibility to elected members (desirable).&nbsp; Degree-level education or equivalent, with evidence of continuous professional development.&nbsp; Terms and conditions: &nbsp; The below terms and conditions apply to this role: &nbsp; Satisfactory employment references and CIFAS identity checks; &nbsp; Satisfactory declaration of interest; &nbsp; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. &nbsp; How to Apply: &nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. &nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.  &nbsp; Equal Opportunity Employer: &nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. &nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposesof the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. &nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. &nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>. &nbsp; Contact Information: &nbsp; If you have any questions about this vacancy or the application process, please contact Salvatore Barbato, Acting Head of Housing Engagement &amp; Service Improvement via email: <a href="mailto:Salvatore.Barbato@walthamforest.gov.uk" target="_blank">Salvatore.Barbato@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. &nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>. &nbsp;





<ul></ul>

Housing Landlord Complaints Investigator

Job Description Organisation: London Borough of Waltham Forest Salary: Grade: PO3 £45,750 - £49,056 (Pro Rata) Contract Type: Permanent Working hours per week: 14.4 (Thursday &amp; Friday)&nbsp; Application Deadline: 04/01/2026 Proposed Interview Date: TBC&nbsp; Reference: 1941 About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; About the role:&nbsp; Homelessness Review Service is looking to recruit enthusiastic, experienced Reviewing Officers, who have the skills and commitment to deliver a high quality reviews service. The purpose of this role is to complete s202 Housing Act reviews and Parts 6 and 7&nbsp; of the Housing Act 1996 reviews to a high standard. To ensure full compliance with statute, case law and good practise. To ensure that the Reviews service is customer focused and efficient, to protect the service from litigation and to ensure customers receive the right decision, within target deadlines. The successful candidate will have a detailed knowledge of the operation of the Homelessness Reduction Act 2017, conversant with the Suitability Order 2012 and allied legislation, case law, code of Guidance. You will be able to communicate at an appropriate level with all service users. The successful candidate will also have ability to meet strict deadlines while also juggling competing priorities, has a passion for investigative work, and has an eye for details. Increasingly the bulk of the reviews comprise suitability of accommodation offered to discharge Relief Duty and Main Duty.&nbsp; You will draft complex decisions. Make recommendations where service improvements have been identified. You must be IT literate, able to analyse information and reports in various forms. The successful candidate must have the following skills/attributes: An extensive knowledge of Housing legislation and case law Ability to conduct detailed and thorough investigations Excellent letter and report writing skills The ability to build affective collaborative working relationships across internal Services. Inquisitive mind and ability to think on their feet Ability to work under pressure&nbsp; Ability to work to deadlines <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20%20-%20Reviews%20Officer%20%281941%29.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a> Qualifications and Requirements:&nbsp; Candidates must have the following An extensive knowledge of Housing legislation and case law Ability to conduct detailed and thorough investigations Excellent letter and report writing skills The ability to build affective collaborative working relationships across internal Services. Inquisitive mind and ability to think on their feet Ability to work under pressure&nbsp; Ability to work to deadlines Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; Satisfactory employment references identity checks;&nbsp; Satisfactory declaration of interest;&nbsp; This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;&nbsp; Satisfactory DBS check; &nbsp; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp; Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact &nbsp;Millie Kasumba Review Manager <a href="mailto:millie.kasumba@walthamforest.gov.uk" target="_blank">millie.kasumba@walthamforest.gov.uk</a>&nbsp; If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





<ul></ul>

Reviews Officer

<ul></ul>





Are you passionate about making a difference in the community? Join our dynamic Housing Advisory Service team as a Housing Caseworker. You will play a crucial role in providing support, guidance, and advice to households seeking assistance. This role involves working across different locations to meet the needs of the service. 
Key Responsibilities: 
 
 - Deliver high-quality housing options, advice, and homeless prevention casework in line with the Housing Act 1996 (as amended). 
 - Support households through applications under Part VII of the Housing Act 1996, including attending court to assist with possession proceedings. 
 - Make informed decisions in line with statutory duties and provide support under Section 17 of the Children Act 1989 when necessary. 
 - Conduct home visits to confirm homelessness, inspect housing conditions, and verify household circumstances. 
 - Liaise with Property and Procurement to secure accommodation and recommend access to other accommodation schemes. 
 - Interpret and explain complex legal matters to tenants, landlords, and other interested parties. 
 - Provide advocacy for applicants in court and support around claiming benefits. 
 
What We’re Looking For: 
 
 - Experience in handling homelessness applications and making decisions in accordance with the Housing Act 1996. 
 - Strong case management skills with the ability to plan, prioritise, and communicate effectively with customers. 
 - Excellent interpersonal skills to handle complex enquiries and complaints tactfully. 
 - Ability to work both independently and as part of a team. 
 - Proficiency in using IT databases to manage information effectively. 
 
Why Join Us? 
 
 - Be part of a team dedicated to preventing homelessness and improving housing conditions. 
 - Work collaboratively with various departments and external agencies. 
 - Opportunity to make a real impact in the community. 
 - Supportive work environment with opportunities for professional development 
 
Contact details: 
If you would like to know more about the role, please contact <a href="mailto:Violet.Mukungu@Enfield.gov.uk" target="_blank">Violet.Mukungu@Enfield.gov.uk</a> and <a href="mailto:Rebecca.Porthouse@Enfield.gov.uk" target="_blank">Rebecca.Porthouse@Enfield.gov.uk</a> for an informal discussion. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Housing Caseworker

Job DescriptionOrganisation: London Borough of Waltham ForestSalary:&nbsp;SO1 £38,256-£39,276&nbsp;Contract Type:&nbsp;&nbsp;Fixed Term Contract (12 months)&nbsp;Working hours per week:&nbsp;36Application Deadline:&nbsp;07/01/2026&nbsp;Proposed Interview Date(s):&nbsp;TBC&nbsp;Reference: 1952About Us:&nbsp;Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp;We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp;London Borough of Waltham Forest is one of the&nbsp;<a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp;The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email&nbsp;<a href="http://ecruitment&amp;/#64;walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk&nbsp;</a>so we can arrange an alternative application method.&nbsp;About the role:&nbsp;You will act as the first point of contact for tenancy-related queries, ensuring clear, timely, and accurate information. Responsibilities include processing tenancy changes, supporting specialist housing services, and maintaining high standards of customer experience.Key Responsibilities<ul> <li>Deliver a high-quality, customer-focused tenancy management service.</li> <li>Respond to resident queries within target timescales and update systems accurately.</li> <li>Process tenancy change requests (assignment, succession, name changes, household amendments).</li> <li>Manage the Tenancy Management team inbox and allocate tasks.</li> <li>Coordinate introductory tenancy review panels and support forced entry for gas servicing.</li> <li>Maintain accurate customer contact records and housing management systems.</li> <li>Produce reports, correspondence, and documents to Council standards.</li> <li>Raise purchase orders, process invoices, and manage supplier expectations.</li> <li>Support responses to member enquiries, complaints, and statutory requests (FOI, Subject Access).</li> <li>Promote a positive image of the Council and ensure compliance with all policies and procedures.</li></ul><a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-%20Tenancy%20Management%20Coordinator%20%281952%29.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a>Qualifications and Requirements:&nbsp;<ul> <li>Proven administrative experience, ideally within a housing environment.</li> <li>Strong organizational skills and ability to manage competing priorities.</li> <li>Excellent communication and customer service skills.</li></ul>Terms and conditions:&nbsp;The below terms and conditions apply to this role:&nbsp;<ul> <li>Satisfactory employment references and CIFAS identity checks;&nbsp;</li> <li>Satisfactory declaration of interest;&nbsp;</li> <li>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp;&nbsp;</li></ul>How to Apply:&nbsp;Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp;&nbsp;We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp;Equal Opportunity Employer:&nbsp;Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp;To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp;We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp;For more information on the benefits of working for the Council, please visit&nbsp;<a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp;Contact Information:&nbsp;If you have any questions about this vacancy or the application process, please Sharon Allen-Cabey (Tenancy Service Manager) at &nbsp;<a href="mailto:Sharon.Allen-Cabey@walthamforest.gov.uk" target="_blank">Sharon.Allen-Cabey@walthamforest.gov.uk</a>If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at&nbsp;<a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp;Click here for further information on the&nbsp;<a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;<ul></ul>

Tenancy Management Coordinator

<ul></ul>





This post focuses on establishing, managing and investing in strong partnerships with affordable housing providers in the Borough including our Tenant Management Organisations to oversee that &nbsp;homes are well maintained and continue to deliver for Brent residents.
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
&nbsp;
The Post
This post focuses on establishing, managing and investing in strong partnerships with affordable housing providers in the Borough including our Tenant Management Organisations to oversee that &nbsp;homes are well maintained and continue to deliver for Brent residents&nbsp;
The Person
We are looking for someone with a good understanding of Local Authority housing issues and an ability to think and act strategically, contributing to long-term planning and supporting improvement strategies and opportunities. &nbsp;Experience in building and maintaining constructive relationships with various partners and influencing them to achieve shared goals. You will also need skills to effectively manage projects, ensuring timely delivery and risk mitigation. You must have excellent communication skills, with the ability to challenge constructively and influence stakeholders while working collaboratively, be a problem solver and resilient. &nbsp; CIH Level qualification is required or willingness to undertake the course, &nbsp;provided by the council.&nbsp;
Why join us?

We know people achieve their best when they feed valued. At Brent, you’ll benefit from:
<ul>
<li>Up to&nbsp;33 days annual leave&nbsp;(depending on length of service) plus bank holidays</li>
<li>Excellent pension&nbsp;with generous employer contributions<a href="https://www.lgpsmember.org/" target="_blank">&nbsp;(LGPS)</a></li>
<li>Hybrid and flexible working options&nbsp;available for most roles</li>
<li>Supportive family-friendly policies&nbsp;for parent, guardians, and carers</li>
<li>Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme</li>
<li>Financial support&nbsp;such as education sessions, childcare deposit loans, and season ticket loans</li>
<li>Travel perks&nbsp;including Zipcar access, affordable parking nearby, a Cycle to Work scheme, and great onsite facilities</li>
<li>Learning and development opportunities&nbsp;to help you grow your career</li>
<li>Access to My Brent Rewards&nbsp;with exclusive discounts on shopping, travel, leisure, and entertainment</li>
</ul>

Brent Council

This is Brent

Strategic Housing Partnerships Officer

Join Peabody as a Housing Support Worker – Make a Real Impact in the Lives of Vulnerable Adults This role is a Fixed Term Contract position and will come to an end in August 2026. At Peabody, we are committed to helping vulnerable tenants and individuals in our communities live well and independently. We provide specialist housing, care, and support to people who are socially excluded, disabled, unwell, or homeless. As a Housing Support Worker, you will play a vital role in enabling people to sustain their tenancy and thrive within the community. This is a rewarding opportunity to make a real difference in people’s lives by offering practical and emotional support that empowers them to take an active part in their community. This is not a care role. It’s about empowering people to take steps toward stability and independence, helping them access housing, manage benefits, and develop essential life skills. What You’ll Be Doing You’ll work directly with adults who may be navigating complex challenges such as trauma, mental health issues, or substance misuse. Your role will involve: • Supporting individuals to access and sustain housing • Assisting with budgeting, benefits, and tenancy management • Creating a safe, respectful, and non-judgmental environment • Encouraging engagement in meaningful activities and community connections • Collaborating with colleagues and external agencies to ensure holistic support What We’re Looking For We’re looking for someone who: • Builds trust and rapport with vulnerable adults, especially those with lived experience of homelessness • Is confident and creative in engaging people through shared interests or community activities • Can manage a caseload and work both independently and as part of a team • Has strong communication and IT skills, with knowledge of safeguarding and support planning • Brings transferable experience from housing, support work, social care, or related fields Why Join Us? When you join Peabody, you become part of a team that lives by our values: Be Kind • Do the Right Thing • Love New Ideas • Celebrate Diversity • Keep Our Promises • Pull Together We’re dedicated to creating a workplace where everyone feels supported, included, and empowered. What You’ll Get: • 25 days’ annual leave • Flexible benefits including healthcare, dental, and discounts • 4x Life Assurance and up to 10% pension contribution • Professional development, including funded apprenticeships • Two paid volunteering days each year • Family-friendly policies and a supportive team culture Please Read Before Applying This is a full-time, onsite role. You’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is essential. Interviews for this role will take place between 12/01/26 and 16/01/26. Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role. For questions, contact <a href="mailto:harry.lund@peabody.org.uk" target="_blank">harry.lund@peabody.org.uk</a>, we’re happy to help! If this sounds like the right fit for you and you’d love to be part of Peabody, apply today by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.





<ul></ul>

Peabody

Housing Support Worker 

Join Us as a Housing Support Worker – Make a Real Difference in Young LivesAt Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence.This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future.What You’ll Be DoingIn this role, you’ll support young people to develop the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. You’ll help create a safe, non-judgmental environment where they feel empowered and respected. By bringing your own passions, whether in music, art, sports, or other interests, you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time.What We’re Looking ForWe need someone who:<ul><li>Connects easily with young people, especially those who’ve faced trauma, mental health challenges, or substance misuse.</li><li>Is creative and confident in engaging young people, whether through music, sports, art, or other interests.</li><li>Can work independently and as part of a team, managing a caseload and supporting residents with budgeting, benefits, and housing options.</li><li>Has strong communication and IT skills, and ideally some knowledge of safeguarding, support plans, or key working.</li><li>Brings transferable experience from youth work, education, housing, or similar sectors.</li></ul>Why join us?When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What You’ll Get<ul><li>Up to 25 days’ annual leave. </li><li>Flexible benefits including healthcare, dental, and discounts.</li><li>4x Life Assurance and up to 10% pension contribution.</li><li>Professional development, including funded apprenticeships.</li><li>Two paid volunteering days each year.</li><li>Family-friendly policies and a supportive team culture.</li></ul>Please read before applying:This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key. We’re reviewing applications as they come in, so you might hear from us before the closing date, keep an eye on your inbox and your phone! Interviews will take place between 5th January 2026 - 9th January 2026 and between 19th January 2026 - 24th January 2026. Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.For questions, contact <a href="mailto:harry.lund@peabody.org.uk" target="_blank">harry.lund@peabody.org.uk</a>, we’re happy to help!If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.





<ul></ul>

About the BoroughWith a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London.&nbsp; Our colleagues work and engage with residents in the borough and wider for our private sector colleagues. At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.&nbsp; About the Service and TeamAt Sutton Housing Partnership (SHP), our strength comes from the experience, dedication and customer-focused mindset of our colleagues.&nbsp; Our Planned &amp; Major Works team plays a key part in this mission, placing residents at the centre of everything we do. We continuously improve our services based on feedback and ensure residents are actively involved in decisions about their homes.Our Resident Liaison Officers (RLOs) are essential to delivering a consistently excellent resident experience. As the primary point of contact during planned works, they ensure residents feel listened to, informed and respected at every stage.Everything we do is guided by our HOME values:<ul><li>High Performing – We continuously learn, improve and strive to deliver the best outcomes. </li><li>One Team – We work collaboratively, supporting one another to achieve success together. </li><li>Make it Happen – We take responsibility, drive positive change and deliver on our commitments. </li></ul>Excellent Customer Service – We put residents first, ensuring their needs shape our work and approach. About the Role and Our Ideal CandidateWe’re looking for two enthusiastic, customer-focused Resident Liaison Officers to support residents through our Planned &amp; Major Works programmes. You’ll be the key point of contact for residents, ensuring they feel informed, supported and valued while works are carried out in their homes. You’ll build strong relationships with residents, contractors and colleagues to deliver a smooth, positive experience.What you’ll need:<ul><li>Strong background in customer service and engagement, with the ability to improve satisfaction </li><li>Excellent understanding of customer care, especially when supporting vulnerable residents </li><li>Confident communicator with great interpersonal skills – approachable, tactful and able to influence at all levels </li><li>Highly organised, able to manage busy workloads and meet tight deadlines </li><li>Good IT skills (Google) and a proactive, solutions-focused attitude </li><li>Ability to work independently and as part of a team </li><li>Experience in housing or local government is an advantage </li><li>Full driving licence and flexibility to travel across sites </li><li>5 Days working from Sutton Gate</li><li>Willingness to complete/enhold a standard DBS </li></ul>If you’re passionate about delivering great customer experiences and making a real difference to residents’ lives, we’d love to hear from you.Our Offer to YouColleagues at SHP take pride in delivering our priorities and working in&nbsp; rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.&nbsp;&nbsp;A good work-life balance is important and our key benefits are:<ul><li>Membership of the <a href="https://www.lgpsmember.org/" target="_blank">Local Government Pension Scheme (opens in new window) </a>– a career average scheme where employees contribute between 5.5% and 12% .&nbsp; Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025 .&nbsp;&nbsp;</li><li>Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.</li><li>Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.</li><li>Employee Benefits to include cycle to work scheme and a range of discounts schemes&nbsp;&nbsp;</li><li>Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year</li><li>Investment in your learning&nbsp; and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training.&nbsp; Opportunities for external training that meet both individual and strategic requirements are considered through an application process. </li></ul>Application ProcessBefore applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile.The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.&nbsp;We anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforceWe guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. Additional InformationWe are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href="https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know" target="_blank">GOV.UK website</a> for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.





<ul></ul>

London Borough of Sutton

Resident Liaison Officer (Planned and Major Works Team)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3551/GENERIC_HOUSING_OFFICER_JDPS_Dec25.pdf" target="_blank">GENERIC_HOUSING_OFFICER_JDPS_Dec25</a></li>
</ul>





Housing Officer (Generic)
Job Title: Generic Housing Officer
Salary: £36,409.03 per annum plus car user allowance
Contract Term: Permanent
Working Hours: Full time 37.5 hrs - Mon – Fri 9:00 – 17:30
Reports to: Housing and Partnership Manager
We are looking for a housing professional with a laser focus on customer service and satisfaction.
Are you able to ensure that our ambitions of maintaining top-quartile performance and better, is delivered, and demonstrate that you have the all-round skills, positive attitude, competence, knowledge and experience to move the service forward with drive and customer focus?
As part of the housing management team reporting to the Housing and Partnership Manager and working closely with residents and all internal departments, you will live and breathe the values of Ekaya and ensure that the voice of the customer is heard. &nbsp;This is an exciting time to be joining Ekaya, we have ambitious growth plans, and you will need to be comfortable working directly with our customers providing First Class services and finding solutions when things do go wrong.
A people person, who listens and has empathy. You will build strong relationships with customers, colleagues and stakeholders. You will demonstrate success in working collaboratively with colleagues to improve performance and increase satisfaction.&nbsp; You will be a confident communicator and have excellent interpersonal skills.&nbsp;
We are looking for someone who is an experienced Housing Officer with a positive outlook and a proactive hands-on approach. The ability to develop strong relationships with a broad range of internal and external stakeholders will be key.
We offer an excellent package which includes:
<ul>
<li>Competitive salary</li>
<li>7% employer pension contribution</li>
<li>4 x life insurance</li>
<li>Employee Assistance Programme</li>
<li>25 days holiday plus public holidays, rising to 30 days after five years continuous service</li>
<li>Health benefits</li>
</ul>
To apply, please submit a current and up to date CV along with a personal statement.
Ideally in no more than two pages we want to see evidence of how your work experience relates to the requirements set out in the role specification.
Please submit your completed application by email to <a href="mailto:recruitment@ekaya.co.uk" target="_blank">recruitment@ekaya.co.uk</a>.
Closing date – 5pm Monday 5 January 2026.

Generic Housing Officers

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2796/JDPS_Directory_of_Operations_Dec25.pdf" target="_blank">JDPS_Directory_of_Operations_Dec25</a></li>
</ul>

Send your CV and personal statement to:&nbsp;<a href="mailto:recruitment@ekaya.co.uk" target="_blank">recruitment@ekaya.co.uk</a>
DIRECTOR OF OPERATIONS
Do you have what it takes to lead a values-driven organisation?&nbsp; We are looking for a Housing Professional with a laser focus on customer service and satisfaction.
Are you able to ensure that our ambitions of maintaining top-quartile performances and better, is delivered, and demonstrate that you have the all-round skills, competence, knowledge and experience to move the service forward with innovation and creativity?
As part of the Senior Management Team reporting to the Chief Executive and working closely with the Board, you will live and breathe the values of Ekaya Housing Association and ensure that the voice of the customer is heard.&nbsp; This is an exciting time to be joining Ekaya, we have ambitious growth plans, and you will need to be comfortable working operationally and strategically, with the energy and drive to inject pace into how we do things.
An inclusive and inspirational leader, who has operated in a complex and dynamic environment, you will need to be strategic but pragmatic in your approach and able to demonstrate success in working collaboratively with colleagues to deliver change.&nbsp; You will have exceptional interpersonal and communicational skills and be a role model for staff.
We are looking for someone who is technically strong with a hands-on approach and excellent attention to detail while also crucially able to see the big picture and steer strategically.&nbsp; The ability to develop strong relationships with a broad range of internal and external stakeholders will be key.
We offer an excellent package, which includes:
<ul>
<li>Competitive salary £89,250 per annum</li>
<li>7% employer pension contribution</li>
<li>4x life insurance</li>
<li>Hybrid working</li>
<li>Employee Assistance Programme</li>
<li>25 days holiday plus public holidays, rising to 30 days after five years continuous service</li>
<li>Health benefits</li>
</ul>
To apply, submit a current and up to date CV along with a personal statement.&nbsp; Ideally in no more than two pages, we want to hear about your motivation for applying to this role/organisation, and evidence of how relevant your experience is to the role specification.
For an informal and confidential discussion, please contact Ben Laryea, CEO on:&nbsp;020 7091 1807
Please submit your completed application by email to: <a href="mailto:recruitment@ekaya.co.uk" target="_blank">recruitment@ekaya.co.uk</a>
No agencies please.
Closing date: 31 December 2025
Interviews: on-going

Director of Operations

Job Description Organisation:&nbsp;London Borough of Waltham Forest&nbsp; Salary:&nbsp; Scale 6 - PO1 &nbsp;£35,520 - £43,680(career graded/depending on experience) Retention Bonus:&nbsp;Yes Contract Type:&nbsp;Permanent Working hours per week:&nbsp;36 Application Deadline: 11/01/2026 Proposed Interview Date(s):&nbsp;TBC Reference: 1901 About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; About the role:&nbsp; This is a fantastic opportunity to make a real difference to some of the most vulnerable residents in the borough. Are you pro-active, resourceful, customer-resolution focused? Then this role might be for you.&nbsp; As a Housing Options &amp; Assessment Officer, you’ll be working in a busy and often challenging environment, where you will be supporting our vulnerable residents, some of whom may have complex needs. If you join our team, you’ll be focused on preventing residents from becoming homeless, as well as providing&nbsp;tailored support and interventions when prevention is not an option. The successful candidate will have at least 2 years experience of working within a busy Prevention and Assessment Service, as well as being enthusiastic, resilient and self-motivated. &nbsp; For more information please visit our website page -&nbsp;<a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/explore-career-housing" target="_blank">Explore a career in Housing | London Borough of Waltham Forest</a> <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%20-%20Housing%20Options%20%26%20Assessment%20Officer%20%281901%29.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a> Key Responsibilities:&nbsp; <ul> <li>Deliver a high quality and collaborative assessment of the housing requirements and options for people in housing need.</li> <li>Understand the abilities and the complex, multiple needs of individual residents/households.</li> <li>Motivate and empower residents to find and sustain new housing through the creation of Personal Housing Plans.</li> <li>Assessing residents against the prevention, relief and main duties in the Homelessness Reduction Act.</li> </ul> Qualifications and Requirements:&nbsp; <ul> <li>3 A levels or equivalent through experience</li> <li>Demonstrable ability in written English and basic mathematics</li> </ul> Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; Satisfactory employment references and CIFAS identity checks;&nbsp; Satisfactory declaration of interest;&nbsp; Satisfactory Basic DBS check;&nbsp; Suitable driver’s license; &nbsp;is desirable not essential As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit&nbsp;<a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us." target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.</a> Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact Sharron Stewart, <a href="mailto:sharron.stewart@walthamforest.gov.uk" target="_blank">sharron.stewart@walthamforest.gov.uk</a> or Gbemi Tinubu-Pratt <a href="mailto:gbemi.tinubu-pratt@walthamforest.gov.uk" target="_blank">gbemi.tinubu-pratt@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at&nbsp;<a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp; Click here for further information on the&nbsp;<a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp; Same Posting Description for Internal and External Candidates





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14 Housing Jobs in Greater London