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You will be based at one of the Area Housing Offices working as part of the Customer Repairs team reporting directly to the Senior Customer Repairs Officer and Assistant Customer Repairs Manager The Customer Repairs Officer role will be supporting the Building Repairs teams providing a repairs service. You will work flexibly in a call centre and be part of a rota which is regularly reviewed and adjusted appropriately to meet the demands of the service undertaking your contracted hours. You will act as the main point of contact for residents, leaseholders, PCC employees and site managers who are requesting repairs. You will need to be able to collect accurate repair information and ask effective questions ensuring that the right resource is allocated to undertake the repair at the right time that is convenient with the customer. You will also support all the Building Repairs teams providing a repairs service by carrying out a range of technical administrative duties including, updating repairs following authorisation of quotes, customer satisfaction surveys, administering Disabled Facility Grants (DFG) requests, uploading information to our stock database, arranging surveyor and annual service appointments. Skills: Your application needs to demonstrate that you: 1.	Ideally have experience in a telephone or call centre role, managing large amounts of inbound and outbound calls in a timely manner 2.	Have customer service experience, strong phone and verbal communication skills along with active listening skills. 3.	Able to develop relationships with residents and building occupiers, asking the right questions to get the information required, as well as someone who shows empathy for people who may be in difficult situations. 4.	Ability to remain calm &amp; professional when dealing with difficult customers. 5.	Can work independently, is well organised, methodical and able to prioritise and manage multiple demands. 6.	Can be assertive and challenging while dealing professionally with service users. 7.	Be able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the demands of the team. 8.	Have experience of undertaking a range of administrative tasks effectively to support others. 9.	Have experience and be competent using a variety of IT databases and systems to update them in timely manner with accurate information. 10.	Have a positive attitude towards work, be resilient, embrace change and actively work with your colleagues to improve the service offered to customers. 11.	Ideally have some knowledge of building repairs, although training will be available

Customer Repairs Officer

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We are seeking a Mechanical &amp; Electrical and Lifts Contracts Manager to join our Compliance service within Building Services of the Housing, Neighbourhood and Building Services Directorate. The role will have responsibility for managing strategic Term Service Contracts in relation to mechanical and electrical repair, servicing, and compliance activities and lifts repairs, servicing and compliance activities. Specifically, the role will have responsibility for the contract management and service delivery of our Gas Servicing and Repairs contract in relation to our HRA stock of 17,000 dwellings and commercial mechanical and electrical repairs, servicing and compliance contract in relation to our HRA stock and corporate assets with Landlord repair responsibility and lift repairs, servicing and compliance contract. The role will hold responsibility for the overall management of all contracts relating to M&amp;E and Lifts, ensuring that contracts are suitably procured and managed, delivering a high service and providing value for money, whilst continually seeking to delivery service improvement. The role will also assume responsibility for ensuring policies and procedures are in place, relevant to the service area and to ensure that they are implemented so that statutory responsibilities are met with the safety of residents, members of the public, staff and our buildings being maintained. Skills: 1	Have a relevant property related degree in a relevant building or technical subject area and preferable be a Chartered Member or working towards a relevant professional body such as the RICS / CIBSE / CIOB. Where candidates are not Chartered or hold lower qualifications, they should be able to demonstrate relevant experience in a similar role. 2	Have excellent technical knowledge of mechanical and electrical areas within the scope of the role, being able to identify statutory requirements, assess quality of works and be able to provide professional advice to others. 3	Have experience of the management of strategic service contracts, ideally with knowledge of the NEC4 Term Service Contract suite and Schedule of Rate Contracts. 4	Have experience of the procurement of term service contracts including the development of scope of service documentation, contracting models and evaluation of bids in line with Public Procurement Regulations 5	Have experience of managing significant budgets including monitoring and cost control techniques to ensure services are delivered within available budgets. 6	Excellent practical knowledge of relevant legalisation and technical guidance, including, The Gas Safety (Installation and Use) Regulations 1998, Requirements for Electrical Installations 18th Edition, The Control of Asbestos Regulations 2012 and Health and Safety at Work etc. Act 1974, The Building Regulations and relevant Approved Documents and Lifting Operations and Lifting Equipment Regulations 1998. 7	Have experience of preparing and developing strategies, policies and guidance documents to ensure compliance with statutory functions. 8	Have knowledge and experience recording and analysing compliance data on relevant compliance IT systems, using measures to monitor performance and inform service improvement. 9	Have experience of leading and managing teams and services, including continual improvement of both staff and service delivery. 10	Experience of managing significant change within an organisation, ensuring that adequate resources are in place and that plans are clearly communicated with staff and key stakeholders to ensure understanding and successful implementation. 11	Experience of working with and communicating with a wide range of stakeholders including Directors, Assistant Directors, and other senior staff across the council and external organisations, undertaking presentations and leading meetings as appropriate. Building and maintaining relationships as required. 12	Experience of interpreting data to be able to ascertain the capital works that are required. 13	Personally demonstrate, develop and lead your service in accordance with the value and behaviours set out in the PCC Behaviour Framework. 14	Have a driving licence and provide a car for work to be able to effectively travel to assets as necessary.

Mechanical, Electrical & Lifts Contracts Manager

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Are you passionate about housing, regulation, and making a difference in your community? Portsmouth City Council is excited to offer an opportunity to kickstart your career in housing regulation. Join our Private Sector Housing service and be part of a team dedicated to ensuring homes are safe, liveable, and healthy. We are looking for individuals with experience or interest in housing, regulation, enforcement, licensing, compliance, built environment, public health, health and safety, or environmental health. Role Overview: As a Housing Regulation Officer Apprentice, you will support landlords and tenants, ensuring their homes meet safety and health standards. You will also support in carrying out enforcement activities when necessary. This role involves assessing customer queries, conducting property visits, and providing advice and guidance to ensure compliance with housing regulations. As an apprentice, you will learn about the varied elements of the work, alongside gaining an industry recognised qualification. Skills: •	Strong written and spoken English and numeracy skills. •	Interest in the housing sector, HMOs, and housing conditions. •	Ability to manage a varied workload and handle difficult conversations. •	Comfortable with property inspections and visiting people in their homes. •	Understanding of the Council's role as a regulator. •	Competent in using IT systems, including Microsoft Word, Outlook, and Excel.

3 Housing Jobs in Havant PO9, UK