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Salary: £42,221 - £47,940 Grade:&nbsp;Level 3 Zone 2 Location:&nbsp;Holmes Road, Camden Hours per week:&nbsp;36 Hours (Full Time) Contract Type:&nbsp;Permanent/ Full Time Closing date:&nbsp;Sunday 12^th October 2025 at 23:59 Flexible working options available – open to discussion Come and meet us! Come along to our Holmes Road depot in Camden on Friday 3 October (from 9:30am, all day) to meet the team, find out about our new service, and see what it’s like to work with us.&nbsp; Drop in any time, we’d love to see you! About Camden At Camden, we’re building somewhere everyone can thrive. Our borough is one of the most vibrant and diverse places in the UK – and we’re working hard to make sure nobody gets left behind. We’re not just home to a fast-growing economy, we’re home to bold ideas, radical social change, and a spirit of innovation. Join us, and you’ll help shape a better future for everyone. The role We’re looking for a Senior Housing Repairs Co-ordinator to join our Housing Repairs Contact Centre. This is a key role where you’ll lead the day-to-day planning and scheduling of high-volume repair works – from the first customer call right through to completion. As well as handling complex cases and supporting residents, you’ll play a leadership role in mentoring and guiding colleagues, ensuring that service standards are consistently met and that residents receive a first-class experience. What you’ll do <ul> <li> Lead and coordinate scheduling and allocation of responsive repairs. </li> <li> Act as first point of contact for operatives and contractors, tracking progress in real time. </li> <li> Train, mentor, and support Housing Repairs Co-ordinators in the team. </li> <li> Handle high call volumes and complex customer enquiries with professionalism and care. </li> <li> Ensure accurate processing of repairs in line with Camden’s policies and statutory requirements. </li> <li> Monitor outstanding works, escalate delays, and drive completion within set timescales. </li> <li> Contribute to service improvements and support management in achieving team targets. </li> <li> Work closely with repairs supervisors to maximise operatives’ efficiency and customer satisfaction. </li> </ul> About you We’re looking for someone who combines strong service delivery skills with team leadership qualities. You’ll bring: <ul> <li> Experience working in a busy contact centre or scheduling environment. </li> <li> The ability to mentor, support, and guide colleagues. </li> <li> Excellent communication and problem-solving skills. </li> <li> Strong organisational skills and the ability to manage multiple priorities. </li> <li> Experience diagnosing repairs, booking appointments, and using repairs IT systems. </li> <li> A positive, resident-focused approach, even in challenging situations. </li> </ul> Working for Camden At Camden, we’re not afraid to do things differently. We welcome your ideas, your views, and your energy. In return, we offer a flexible and supportive environment, a range of staff benefits, and the opportunity to help redefine what a career in local government can be. Inclusion and Diversity We want Camden Council to reflect the communities we serve. That means we value diversity in all its forms, including diversity of thought. We particularly welcome applications from Black, Asian and other Ethnic Minority communities, LGBTQ+, disabled, and neurodiverse candidates. Equalities and justice sit at the heart of what we do, and we need diverse voices to help us make a real difference. Accessibility and Adjustments We are committed to making our recruitment process as accessible as possible. If you need any adjustments during the application, interview, or assessment process or if you’d like information in an alternative format, please contact us at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or call 020 7974 6655. Apply To view the full Job Profile, please click (HERE). To apply, please follow the "Apply" link. In the “Why you?” section of the application, show us how you meet the criteria set out under the “About You” section of the Job Profile.

Camden Council

Senior Housing Repairs Coordinator

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Salary:&nbsp;£38,923 - £43,749&nbsp;&nbsp; Grade: Level 3 Zone 1 Location: Holmes Road, CamdenHours per week:&nbsp;36 Hours (Full Time)&nbsp; Contract Type: Permanent/ Full Time Closing date: Sunday 12^th October 2025 at 23:59Flexible working options available – open to discussionCome and meet us! Come along to our Holmes Road depot in Camden on Friday 3 October (from 9:30am, all day) to meet the team, find out about our new service, and see what it’s like to work with us.&nbsp; Drop in any time, we’d love to see you!About CamdenAt Camden, we’re building somewhere everyone can thrive. Our borough is one of the most vibrant and diverse places in the UK – and we’re working hard to make sure nobody gets left behind. We’re not just home to a fast-growing economy, we’re home to radical social change, creativity, and innovation. Join us, and you’ll help decide a better future for everyone.The roleAs a Housing Repairs Co-ordinator, you’ll be at the heart of our Housing Repairs Contact Centre. You’ll manage all incoming and ongoing customer contact, planning and scheduling responsive repair works from start to finish.From booking appointments and allocating jobs to our trade staff, through to monitoring progress and ensuring works are completed, you’ll make sure our residents get a first-class service every time. You’ll be the first point of contact for trades staff and contractors, keeping everything on track in real time.This is a busy and rewarding role where no two days are the same – and where your work directly improves the day-to-day lives of our residents.What you’ll do<ul>
<li>Take ownership of customer enquiries, diagnosing and logging repairs accurately.</li>
<li>Book and schedule repair works, allocating the right jobs to the right operatives.</li>
<li>Keep residents updated and ensure a smooth journey from first call to completion.</li>
<li>Monitor outstanding repairs and make sure they’re completed on time.</li>
<li>Work closely with supervisors and colleagues to maximise efficiency and customer satisfaction.</li>
<li>Contribute to team targets and service improvements.</li>
<li>Handle high call volumes with professionalism, patience, and care.</li>
</ul>About youWe’re looking for someone who:<ul>
<li>Has experience in a busy contact centre or scheduling role.</li>
<li>Is confident handling high call volumes while providing excellent customer care.</li>
<li>Can diagnose and raise repairs accurately using IT systems.</li>
<li>Works well under pressure and thrives in a fast-paced environment.</li>
<li>Enjoys working with others to solve problems and improve services.</li>
<li>Communicates clearly and warmly with residents, colleagues, and contractors.</li>
<li>Is flexible and able to work to shift patterns when needed.</li>
</ul>Working for CamdenAt Camden, we’re not afraid to do things differently. We welcome your ideas, your views, and your energy. In return, we offer a flexible and supportive environment, a range of staff benefits, and the opportunity to help redefine what a career in local government can be.Inclusion and DiversityWe want Camden Council to reflect the communities we serve. That means we value diversity in all its forms, including diversity of thought. We particularly welcome applications from Black, Asian and other Ethnic Minority communities, LGBTQ+, disabled, and neurodiverse candidates.Equalities and justice sit at the heart of what we do, and we need diverse voices to help us make a real difference.Accessibility and AdjustmentsWe are committed to making our recruitment process as accessible as possible. If you need any adjustments during the application, interview, or assessment process or if you’d like information in an alternative format, please contact us at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or call 020 7974 6655.ApplyTo view the full Job Profile, please click (HERE).To apply, please follow the "Apply" link. In the “Why you?” section of the application, show us how you meet the criteria set out under the “About You” section of the Job Profile.

Housing Repairs Co-ordinator

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Salary: £50,537 - £57,583 Grade:&nbsp;Level 4, Zone 2 Location:&nbsp;Holmes Road Depot, NW5 3AP Contract Type:&nbsp;Permanent&nbsp; Hours:&nbsp;Full Time (36 hours) Closing Date:&nbsp;Wednesday 8^th&nbsp;October at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. &nbsp;Here’s where you can help decide a better future for us all. How You’ll Be Involved&nbsp; As a Legal Disrepair&nbsp;Works Manager reporting directly to the Disrepair Manager, you’ll play a pivotal role in ensuring our Legal Disrepair cases&nbsp;are delivered to the highest standards. You’ll bring strong surveying expertise and a proven ability to balance technical knowledge with excellent interpersonal skills. Whether working independently or as part of a team, you’ll be trusted to oversee the full lifecycle of planned repairs—making sure every project meets our quality benchmarks and compliance requirements. Your day-to-day will involve working off Scott Schedules&nbsp;and have close collaboration with contractors and Legal staff, from scoping works on-site to conducting thorough inspections before, during, and after repairs. You’ll be the driving force behind quality assurance, proactively identifying and resolving any issues to keep projects on track and within agreed timescales. With a keen eye for detail, you’ll also manage authorisations for payments and expenditure, always upholding our commitment to health and safety throughout every stage of the process. You will be required to update a tracker of all your cases on a regular basis and record any issues preventing works from being carried out and highlight any delays This is an opportunity to make a real impact ensuring our residents receive the best possible service, and that every repair reflects our dedication to excellence. This post is exempt from the Rehabilitation of Offenders Act and will require an Basic DBS.&nbsp; All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. You’ll bring a blend of excellent technical knowledge and strong interpersonal skills, with the confidence to work both independently and as part of a team. Your background includes extensive experience supervising contractors within social housing, and you’re comfortable operating in high-volume maintenance or void environments. You have a proven ability to produce clear, precise technical reports for a range of audiences, and you keep your understanding of health and safety responsibilities up to date—ideally holding an IOSH Managing Safely qualification. Familiarity with employment law, as well as policies and systems such as health and safety and quality assurance, is important. You’re adept at managing scopes, conducting health and safety checks, and overseeing handovers, while also using data systems to check quotes, approve variations, and track work progress. Your planning and organisational skills are strong, and you’re confident using IT systems, particularly Excel and Microsoft Office. A full UK driving licence is essential for this role. How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.&nbsp; To view the Job Profile, please click HERE or copy and paste the below URL into your browser: What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know&nbsp;that a work life balance is extremely&nbsp;important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.&nbsp; Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit&nbsp;<a href="https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity&amp;nbsp</a>; Asking for Adjustments&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG, Anonymised Application&nbsp;–&nbsp;in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

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