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Area Regeneration Manager – Regis Road Support (Ref: 3606) Starting salary:&nbsp;£53,857 Job level:&nbsp;Level 5 Zone 1 Work location: 5 Pancras Square, N1C 4AG Hours per week:&nbsp;36 Contract type:&nbsp;Permanent Closing date: Wednesday 16^th July 2025 at 23:55 Interviews to be held: W/C 21^st July 2025 Alternative flexible working options available / open to discussion&nbsp; Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. About us&nbsp; Camden is building a place where everyone can thrive, by making our borough the best place to live, work, study and visit. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.&nbsp; The area regeneration team plays a key role in bringing the We Make&nbsp;Camden Vision to life.&nbsp; We deliver place-based regeneration projects&nbsp;that make a positive social, economic and environmental change for&nbsp;Camden’s Neighbourhoods. We do this by collaborating with citizens,&nbsp;organisations and across council services, building resilient and&nbsp;inclusive partnerships, proactively seeking opportunities and&nbsp;finding&nbsp;creative solutions to unlock benefits for Camden’s residents and&nbsp;communities. The role This is an exciting opportunity to join the Area Regeneration Team at Camden.&nbsp; We are looking for an experienced and versatile Area Regeneration Manager to work across the Area Regeneration Team’s diverse programmes.&nbsp; Initially the successful candidate will take a leading role in supporting the Council’s regeneration programme for the Kentish Town Regis Road Growth Area. This involves working with landowners, stakeholders and local residents to unlock the creation of a new sustainable neighbourhood of up to 1,000 new homes, jobs, open spaces, community facilities and connections, anticipated to come forward as the Camden Film Quarter. Current activity includes working with landowners and developers to coordinate a comprehensive approach to delivering a masterplan in-line with the vision and ambitions set out in the Kentish Town Planning Framework and Kentish Town Neighbourhood Plan; programming the reprovision of Council facilities and services; planning for delivery of strategic infrastructure; implementing the housing strategy and commitments for residents; engaging the community and stakeholders; preparing the Appropriation &amp; CPO Strategy; and procuring and managing supporting consultancy services.&nbsp; The role involves working in a strategic, political and complex setting, requiring leadership to support a multi-disciplinary approach to regeneration- working across council services, public sector organisations and with the multiple stakeholders.&nbsp; The post come with line management responsibilities and as one of the team’s four Area Regeneration Managers you will be expected to be an inspiring and compassionate leader within the team.&nbsp; As a manager you will lead by example to support and encourage diversity in all respects, including diversity of thinking within the workplace and in the delivery of our services to create a truly inclusive directorate.&nbsp; The post holder will need transferable skills and adaptability to work on other regeneration projects across the work programme of the Area Regeneration Team, as required.&nbsp; The wider Area Regeneration programme includes a variety of projects including: Camden Town Pedestrianisation Trial;); One Kilburn community partnership (Community Improvement District Pilot); Securing funding such as £7.7m of Levelling Up Funding for a Healthy and Connected Neighbourhood in Gospel Oak; The Neighbourhood and Vacant Spaces programmes- Activating vacant spaces through co-creation for community benefit.&nbsp; About you We are looking for a pro-active and dedicated Area Regeneration Manager to be part of a dynamic team. &nbsp; You will be a self-starter with the experience to work independently on your own initiative, whilst being a supportive and collaborative team player. You will have a track record for leading regeneration projects through from inception to delivery in a local authority context.&nbsp;Ideally you will have experience in areas such as land assembly, compulsory purchase, strategic infrastructure and working with developers and multi-disciplinary teams to unlock regeneration delivery.&nbsp; &nbsp;&nbsp; You will need excellent project/ programme management skills and will demonstrate excellent team working, collaboration and partnership building skills.&nbsp; You must be comfortable working with complexity, across a diverse range of disciplines and stakeholders to creatively problem solve and deliver projects on the ground.&nbsp; You must be able to manage projects to meet demanding deadlines, lead others and galvanise support.&nbsp; You will be an engaging communicator and able to report to senior officers, boards and members, in both written and verbal form and will demonstrate strong political awareness. We are seeking a candidate who not only believes in our journey and approach but who has the passion and commitment to continue to move us forward in our ambition to be a place of innovation and impact for our citizens and communities.&nbsp; Overall, you will have a passion for creating exceptional, sustainable places for communities and will need to have the same core values and level of ambition as set out in We Make Camden and the Way We Work.&nbsp; To find out more about what it is like to work at Camden, meet some of our People by clicking&nbsp;HERE Working for Camden We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting our communities, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk. At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click&nbsp;HERE to&nbsp;see full details of our benefits. Additional information&nbsp; To view the Job Profile, please&nbsp;CLICK HERE To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrat

Camden Council

Area Regeneration Manager - Regis Road Support

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Housing and Land
The Housing and Land directorate is responsible for the Mayor’s plans to deliver new and improved homes and strong communities. &nbsp;Working closely with boroughs and partners, we manage the Mayor’s housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration.
<h2>About the team: Specialist Housing and Services</h2>
The Specialist Housing and Services (SHS) Team delivers the following areas of work:
<ul>
<li>Rough Sleeping: delivering the Mayor’s work to tackle rough sleeping in London. The team commissions a wide range of frontline services, manages a variety of different projects aimed at reducing rough sleeping and oversees the revenue element of programmes which deliver more accommodation for this group of Londoners.&nbsp;<a href="https://www.london.gov.uk/programmes-strategies/housing-and-land/homelessness/what-mayor-doing-tackle-rough-sleeping" target="_blank">Find out more</a>.</li>
<li>Specialist and Supported Housing: managing capital investment programmes to deliver specialist and supported housing for groups of Londoners who may be marginalised by the housing market. People experiencing homelessness, survivors of domestic abuse, adults with learning disabilities and older people are just some of the groups the team supports.&nbsp;<a href="https://www.london.gov.uk/programmes-strategies/housing-and-land/increasing-housing-supply/funding-supported-and-specialist-housing" target="_blank">Find out more</a>.</li>
<li>Housing Mobility: delivering two services which support particular groups of Londoners to move home either within or outside of London, according to their needs. The homes freed up as result of these moves are used to meet other Londoners’ housing needs, including by preventing and alleviating homelessness. Find out&nbsp;<a href="https://www.london.gov.uk/programmes-strategies/housing-and-land/council-and-social-housing/housing-moves" target="_blank">more</a>&nbsp;and&nbsp;<a href="https://www.london.gov.uk/programmes-strategies/housing-and-land/council-and-social-housing/seaside-country-homes" target="_blank">more</a>.</li>
<li>Domestic Abuse Safe Accommodation: working in partnership with the Mayor’s Office for Policing and Crime (MOPAC) to deliver the Mayor’s duties under Part 4 of the 2021 Domestic Abuse Act to support victims/survivors of domestic abuse and their children in relevant safe accommodation. This includes commissioning and grant funding a range of services and providing capital funding to deliver safe accommodation.&nbsp;<a href="https://www.london.gov.uk/programmes-strategies/housing-and-land/mayors-priorities-londons-housing-and-land/domestic-abuse-safe-accommodation-and-support" target="_blank">Find out more</a>.</li>
</ul>
<h2>About the roles</h2>
The roles will support the development and delivery of housing and support-services &nbsp;in line with the strategic outcomes set out in the&nbsp;<a href="https://www.london.gov.uk/programmes-strategies/housing-and-land/housing-and-land-publications/mayors-rough-sleeping-plan-action-2025" target="_blank">Mayor’s Rough Sleeping Plan of Action</a>,&nbsp;<a href="https://www.london.gov.uk/programmes-strategies/housing-and-land/mayors-priorities-londons-housing-and-land/domestic-abuse-safe-accommodation-and-support" target="_blank">Domestic Abuse Safe Accommodation Strategy</a>, Housing Strategy&nbsp;and associated plans. This will include putting in place plans and partnerships to ensure the delivery of those policies, projects and programmes, and to support the Mayor in directing the use of London’s capital and revenue funding to better meet the needs of Londoners marginalised by the housing market.
The permanent post will focus on overseeing the Mayor’s capital investment programmes to deliver specialist and supported housing.
One of the 12-month FTE posts will have a specific focus on coordinating and delivering activities at a strategic level to help ensure that rough sleeping for women&nbsp;can be prevented where possible and where it occurs is rare, brief and non-recurrent. The other 12-month FTE post will have a specific focus on contract managing specialist rough sleeping services for non-UK nationals, such as immigration advice services for migrants sleeping rough, as well as other wider rough sleeping responsibilities.
What your day will look like
<ul>
<li>Driving forward projects and services to deliver on the Mayor’s priorities to tackle rough sleeping and meet the diverse housing needs of Londoners.</li>
<li>Engaging, and coordinating engagement, with central and local government partners as well as charitable partners on issues affecting people sleeping rough.</li>
<li>Monitoring the delivery of existing schemes, supporting partners to deliver projects to time and budget, closely monitoring delivery challenges and identifying lessons learned</li>
<li>Working in partnership with government bodies to advocate for and develop new funding programmes aligned to emerging needs of Londoners.</li>
<li>Collaborating with colleagues in other GLA teams on cross-cutting issues;</li>
<li>Taking part in procurement activity and overseeing the development and assessment of new schemes via the GLA’s capital and revenue funding programmes.</li>
</ul>
<h2>Skills, knowledge and experience</h2>
The following are essential criteria for these roles:
<ul>
<li>A good understanding of issues and policy relating to specialist and&nbsp;supported housing or an equivalent social policy area;</li>
</ul>
<ul>
<li>Experience of contract monitoring for homelessness, domestic abuse, social care services or capital housing programmes;</li>
<li>Building and Managing Relationships (Level 2);</li>
<li>Planning and Organising (Level 2);</li>
<li>Problem Solving (Level 2);</li>
</ul>
Given that the fixed term roles will be supporting specialist work over a limited period, it would be advantageous if the successful candidates were able to get up to speed as quickly as possible after starting in the roles. For this reason, prior knowledge of or experience in the following areas are &nbsp;desirable (but not essential) criteria for each of the respective fixed term roles:
<ul>
<li>Women’s homelessness and rough sleeping in London.</li>
<li>Migrant homelessness and rough sleeping in London.</li>
</ul>
The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:&nbsp;<a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA Competency Framework</a>&nbsp;&nbsp;&nbsp;&nbsp;
How to apply
If you would like to apply for the role you will need to submit the following:
<ul>
<li>Up to date CV</li>
<li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential and desirable criteria outlined above in the advert.</li>
</ul>
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
If these instructions are not followed, your application may not be considered.
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
<h2>If you have questions about the role</h2>
If you wish to talk to someone about the role, the hiring managers,&nbsp;Lidia Estevez Picon&nbsp;(for the fixed-term roles) and&nbsp;Laura Parry-Billings&nbsp;(for the permanent role), would be happy to speak to you. Please contact them at&nbsp;<a href="mailto:lidia.estevezpicon@london.gov.uk" target="_blank">lidia.estevezpicon@london.gov.uk</a>&nbsp;and&nbsp;<a href="mailto:laura.parry-billings@london.gov.uk" target="_blank">laura.parry-billings@london.gov.uk</a>&nbsp;.
If you have any questions about the recruitment process, contact the&nbsp;<a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a>&nbsp;who support the GLA with recruitment.
If you have a preference between the three roles, please set that out in your supporting statement.
<h2>Assessment process</h2>
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment. The interview will involve questions on the criteria set out above and the assessment will be designed to assess your level of Excel and writing skills.
The interview/assessments will take place in early/mid August (exact dates TBC).
Equality, diversity and inclusion
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements.&nbsp;We would welcome applications from candidates who are seeking part time work as this role is open to job share.&nbsp;
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
<h2>Benefits</h2>
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
Additional Information
Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
<a href="https://www.gov.uk/find-out-dbs-check" target="_blank">Find out which DBS check is right for your employee - GOV.UK (www.gov.uk)</a>
Secondment Opportunity
If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying&nbsp;
<ul>
<li>On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;</li>
<li>successfully completed your probation period and are performing to the required standard for your current role; and</li>
<li>at least 18 months service with the GLA&nbsp;</li>
</ul>
If you do meet the criteria listed above, you will need to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy.&nbsp;This form must be received by the closing date of the vacancy.&nbsp;Failure to provide this form will mean your application cannot be progressed.
If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. &nbsp;For further information, please see&nbsp;<a href="http://intranet.london.gov.uk/node/17077" target="_blank">Secondment Policy and Procedure</a>.
IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form as it is not a secondment.
If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application
<h2>More Support</h2>
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk</a>

Senior Project and Policy Officer

Job Description Homeownership Services Manager&nbsp; Starting Salary: £61,425 per annum Grade: H Permanent Contract 37 Hours per Week&nbsp; Thurrock is an exciting place to live and work. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have retail and leisure that is among the best, with the magnificent Lakeside, and breath-taking countryside all around. There is over 1,000 acres of land ready for commercial development and there are likely to be 30,000 new homes built with transport links that can get you into London and other parts of the UK quickly and easily.We are an area of massive growth; £6bn has already been invested by the private sector in Thurrock. We have seen 7,000 new jobs created, with a further 30,000 anticipated in the next 20 years, and 1,170 new businesses in the borough, with leading centres in ports and logistics, retail, and creative industries.&nbsp;Thurrock Council’s Homeownership Service has an exciting opportunity to join an established housing department as Homeownership Services Manager. This is a management position within the Place Directorate, responsible for leading a team to deliver high-quality leasehold management, service charge setting and Right to Buy administration to support Council leaseholders while ensuring compliance with relevant housing regulations and legislation.Thurrock Council manages a diverse homeownership portfolio, consisting of leasehold, and freehold properties across the borough. This portfolio presents a unique opportunity to engage with a range of tenure types, ensuring that leaseholders and homeowners receive excellent service.This role provides a unique challenge for an initiative-taking and strategic leader with a vision for improving homeownership services. The successful candidate will be responsible for driving service improvements, ensuring financial accuracy in service charges, and maintaining strong relationships with leaseholders and key stakeholders.A key part of the role will be championing customer engagement, ensuring leaseholders are well-informed and that their voices are heard in decision-making processes. They will lead on ensuring transparency in billing, managing disputes effectively, and implementing best practices in leasehold services.We are seeking an initiative-taking individual who can self-manage their time effectively while also working collaboratively with other housing teams to enhance homeownership service delivery. You must have the ability to develop policies, manage financial risks, and support members of the homeownership team to meet targets.The successful candidate would have a strong understanding of homeownership legislation, economic management, and dispute resolution, and would be expected to hit the ground running in this role.A Disclosure and Barring Service (DBS) Check is not required for this post.&nbsp; Advert Closing Date <ul> <li>Redeployment Only:&nbsp;10th July 2025</li> <li>Internal &amp; External:&nbsp;27th July 2025&nbsp;</li> </ul> Interview Dates:&nbsp;To Be ConfirmedWe reserve the right to withdraw the role at any time - Candidates may be invited to interview upon submitting a complete application.&nbsp;Previous applicants need not re-apply.&nbsp; To view the Job Profile and Person Specification please follow the link below: &nbsp;<a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EcX1Op-u-IlFnWiNIT32IvsBW5njKKUb-5oS3cLgy6Psew?e=s2mBrA" target="_blank">Download Job Profile (PDF Document)</a> “If you encounter an error message when opening the Job Profile link please refresh the error page”About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Thurrock Council

Homeownership Manager

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Private Sector Housing Compliance Officer £41,442- £44,331 per annum&nbsp; About Us Do you want to improve the lives of people? Work in a flexible environment? Further your career by learning from some of the best experts in their field? The London Borough of Newham’s Private Sector Housing Service is at the forefront of the regulation of the private rented sector through its pioneering borough wide property licensing schemes. Our schemes have protected Tenants and Landlords by creating a genuine and tangible deterrent for Criminal Landlords. We are looking to build upon this good work and are looking for creative, enthusiastic and professional individuals to continue to improve our scheme. From the outset of employment, there will be flexible working arrangements and training opportunities. We wish to recruit talented people from not only London but across the Country. Newham offers a Relocation Package of up to £7000*, to provide assistance to newly appointed staff who are required to move home as a result of their appointment. *Subject to eligibility criteria. Newham is located only 5 miles (8 km) east of the City of London and north of the River Thames. Our Office is only 13mins from the M11 and 20mins from the M25.&nbsp;&nbsp; Public Transport in Newham is served by the London Underground and Overground, the Docklands Light Railway (DLR), Buses and National Rail, which includes the new cross-London rail service (Elizabeth Line) that will stop close to our offices. About the Job The Compliance Officer role is within the regulatory and compliance side of Property Licensing. It will require the inspection of private rented dwellings to ensure license conditions are being adhered to, checking the standards of management and identifying any potential housing disrepair.&nbsp; You will ensure a high number of inspections are carried out to strict deadlines, whilst being customer focused. Your attention will also be on the detecting of criminality, gathering evidence and ensuring this is acted upon.&nbsp; All with a view to improving housing standards and putting people at the heart of everything you do. For this role, you must have a full UK driving licence and use of a vehicle. About You As a Compliance Officer you will be organised and flexible in your approach to work. You will have excellent customer service and communication skills.&nbsp;&nbsp; You may be required to work early mornings, late evenings and/or weekends on a regular basis. You will need to provide an excellent service to landlords, owners, occupiers and tenants in all tenures.&nbsp; You will be part of a team of high performing officers and are expected to ensure&nbsp; you work efficiently, continually monitor and meet your&nbsp; targets and provide a quality service and to effect change where required.&nbsp;&nbsp; You will need to have the aptitude and experience of using technology to input and access information using various IT systems (Excel, Word, databases etc.) For more information regarding the role, please click on the job specification link below:&nbsp; Please view JD here The closing date for applications is Friday 18^th July 2025. Interviews will be held on the weeks beginning 28^th July 2025 and 4^th August 2025 Due to high demand of applications, we reserve the right to close the vacancy early. Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

London Borough of Newham

Private Sector Housing Compliance Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7450/Customer_Support_and_Admin_Officer_job_summary_June_25_Final.docx" target="_blank">Customer_Support_and_Admin_Officer_job_summary_June_25_Final</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Customer Support &amp; Administration Officer&nbsp; Reigate &amp; Banstead Borough Council Location: Town Hall, Reigate Salary: £24714 - 29355 Per annum Basis: Permanent, Full time 
 Are you looking for a new career opportunity in a fast developing, forward thinking and ambitious organisation?
The successful candidate will be a motivated person that has proven recent experience of working in an administrative role, in a capacity involving direct face to face support to the public and internal teams.
You will be a key member of the busy Homeless Prevention &amp; Homeless Relief Team who work to assist households within the borough to avoid homelessness. At Reigate &amp; Banstead we work in partnership with professionals where we aim to prevent homelessness at the earliest opportunity.
Applicant’s will be approaching for housing advice and assistance, and you will ensure all documents are available to the Homeless Prevention and Relief Teams in a timely and effective manner. You will provide essential administrative support to the wider team.
We are looking for a positive, supportive, flexible and innovative person that can engage well with households experiencing housing need. You will be responsible for managing your own caseload and providing excellent customer service to our residents. You will support our most vulnerable residents at a time of crisis, working with and empowering them to resolve their threat of homelessness.
You will be working with a friendly, supportive, positive and diverse housing team. We will provide you with a wealth of training opportunities.
The work is fast paced, and no two days are the same. We are proud to be an innovative and forward-thinking team who constantly strive to develop best practice to support residents.
About the Person
&nbsp; You will be organised and thrive in a fast paced environment. You must have excellent verbal and written communication skills, be an outstanding team player and be able to work on your own initiative. A commitment to providing high standards of customer service, with the skill and discipline to deliver this across a varied workload and to work to deadlines are essential.
The role is based at our modern offices at the Town Hall in Reigate, as well as visiting residents in the borough.

Staff Benefits:
&nbsp; In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with:
&nbsp; • Competitive annual leave • An inclusive and social working environment • Staff wellbeing activities • Staff Network Groups • Training and career development • Modern offices in Reigate town centre • Contribution of 15% towards the LGPS pension scheme • Access to a reduced annual ‘Better’ leisure centre membership • Discounts for local and high street stores • A cycle lease scheme through salary sacrifice • Flexible working
Closing date: 27th July 2025 Interview date: 13th &amp; 14th August 2025
Values and Behaviours
&nbsp; Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
**NO AGENCIES PLEASE**

25 Housing Jobs in Sevenoaks, UK