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You’ll lead and empower the team to deliver an excellent service, ensuring that deadlines are met, and decisions are compliant with legislation.</p>\n<p>With your wealth of experience, you’ll be comfortable providing advice on complex housing situations and building strong working relationships with our partners and other departments. You’ll encourage and support customers to live independently by providing information and support, to make a difference in our community.</p>\n<p>Development is a key focus in our department, so you’ll create a focus on skills sharing and knowledge building within the team. You’ll promote best practice and ensure that the team stay up to date with housing legislation.</p>\n<p>So, if you have a passion for housing with a customer focused approach then we would love to hear from you.</p>\n<p>This role will be based between the Council Offices, Argyle Road, and the office at Vine Court Road Supported Accommodation, Vine Court Road, Sevenoaks. We currently operate a hybrid working model for the majority of our roles where your working time service permitting may be divided between the two offices and home working.</p>\n<p><strong>Do you want to know more about the role? </strong></p>\n<p>For and informal discussion about this role, please contact Stephen Tring, Housing Options & Solutions Manager, on 01732 227184.</p>\n<p><strong>Do you want to ensure you have the best chance of being shortlisted?</strong></p>\n<p>Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.</p>\n<p><strong> </strong></p>\n<p><strong>Closing date: 23 April 2025 </strong></p>\n<p><strong> </strong></p>\n<p><strong>Interviews:    28 April 2025</strong></p>\n<p> </p>","shortDescription":"","salaryDescription":"£40,219 - £43,414","publishDate":"2025-04-17T14:30:00.000Z","expirationDate":"2025-04-23T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/646f7bd1-296f-47d9-bd75-b00b0e84024b.png","score":1,"featured":false,"enhanced":false},{"id":"2d11b259-947a-4757-a139-7c7b2d2523d5","title":"Support Worker","employer":"Sevenoaks District Council","department":"","location":"Sevenoaks District Council","locationType":2,"description":"<p><strong>Support Worker </strong></p>\n<p><strong>Salary: £34,072 - £36,830 </strong></p>\n<p>Working in our support and options team, you’ll actively support our customers and encourage them to live independently.</p>\n<p>Day to day, you’ll manage your own caseload and carry out risk assessments, keeping them up to date with changing circumstances. With your excellent communication skills, you’ll build strong working relationships with our partners and other services to ensure that our customers have the appropriate support framework in place.</p>\n<p>You’ll be comfortable dealing with difficult and emergency situations and look for innovative ways to improve the service.</p>\n<p>Our Housing team focuses on development, so you’ll have the opportunity to grow and develop your skills with us.</p>\n<p>This role will be based between the Council Offices, Argyle Road, and the office at Vine Court Road, Supported Accommodation, Vine Court Road, Sevenoaks. We currently operate a hybrid working model for the majority of our roles, where your working time, service permitting, may be divided between the two offices and home working.</p>\n<p><strong>Do you want to know more about the role? </strong></p>\n<p>For an informal discussion about this role, please contact Stephen Tring, Housing Options and Solutions Manager, on 01732 227184.</p>\n<p><strong>Do you want to ensure you have the best chance of being shortlisted?</strong></p>\n<p>Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.</p>\n<p><strong>Closing date:     5 May 2025 </strong></p>\n<p><strong>Interviews:      12 May 2025 </strong></p>\n<p> </p>","shortDescription":"","salaryDescription":"£34,072- £36,830","publishDate":"2025-04-17T14:30:00.000Z","expirationDate":"2025-05-05T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/bdef98a8-a8a4-459e-990f-d50f000d6550.png","score":1,"featured":false,"enhanced":false},{"id":"bbb3d4b6-f632-4151-bf11-5bee74c64818","title":"Senior Service Charge Coordinator","employer":"Lambeth Council","department":"","location":"6 Brixton Hill","locationType":3,"description":"<p><span><strong>Senior Service Charge Coordinator</strong></span></p> <p><span><strong>PO5: Starting salary £52,674 per annum rising in annual increments to £55,710 per annum incl LW</strong></span></p> <p></p> <p><span><strong>About Us:</strong></span></p> <p><span>It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our </span><span>Lambeth 2030 Plan ‘Our Future, Our Lambeth.</span><span> To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated </span><span>One Lambeth Values and Behaviours page.</span><span> </span></p> <p><span><strong>About the Borough:</strong></span></p> <p><span>Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.</span></p> <p><span>With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.</span></p> <p><span><strong>About the Team:</strong></span></p> <p><span>Billing over £19 million of revenue per year the Service Charge Calculation team forms an essential part of the Housing and Adult Social Care directorate, recovering vital income that allows Lambeth Council to continue providing essential services to our residents.</span></p> <p><span>The team sits within the Homeownership and Rents department. The team is responsible for calculating the day-to-day service charges for over 9000 leasehold and freehold properties in the borough. The team also leads on gathering information for service charge queries and ensuring the charges are both accurate and reasonable.</span></p> <p><span><strong>About the Role:</strong></span></p> <p><span>The role would suit a service charge professional with extensive experience in setting leasehold service charges for either a local authority or housing association.</span></p> <p><span>The successful candidate must have excellent interpersonal skills and the ability to have a goal-orientated approach to complex problems.  Leading a busy team, you will need to have an organised approach to service charge construction, be a great team player, lead by example and be flexible and approachable. </span></p> <p><span>You must be able to ensure statutory and corporate deadlines are met in issuing the service charges. You must also have knowledge of current housing legislation as it relates to service charges. You will also occasionally be required to attend evening meetings as well as give evidence in court/first tier tribunal cases.</span></p> <p><span><strong>To be considered for interview, your CV and supporting statement will clearly evidence:</strong></span></p> <ul>\n<li><span>An excellent knowledge of leasehold issues, including but not limited to: service charges; major works projects; current law and legislation.</span></li> <li><span>Broad knowledge and awareness of current issues and developments affecting the management of council housing.</span></li> <li><span>Excellent knowledge of the accounting process when constructing service charges.</span></li> <li><span>Substantial management experience in leasehold management and practice, with a focus on the financial management of service charges.</span></li> <li><span>Experience as a team leader or line manager within a large, complex, customer-focused organisation and of monitoring team performance, preparing performance reports and acting to continually improve the business based on performance.</span></li> <li>\n<span>Experience of working with property management and accounting IT systems.</span><br> <span> </span>\n</li> </ul> <p><span>For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:</span></p> <p><span><strong>Job Description and Person Specification</strong></span></p> <p></p> <p><span><strong>Contact Information:</strong></span></p> <p><span>For an informal discussion about the role, please contact Robert Mowatt at rmowatt@lambeth.gov.uk.</span></p> <p><span><strong>How to Apply:</strong></span></p> <p><span>If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage.</span></p> <p><span><strong>We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.</strong></span></p> <p></p> <p><span><strong> </strong><i><strong>Recent applicants need not to apply</strong></i><strong> </strong></span></p> <p></p> <p><span><strong>Recruitment Timelines:</strong></span></p> <p><span><strong>Closing date: 11:59pm Monday 5th May 2025.</strong></span></p> <p></p> <p><span><strong>Benefits:</strong></span></p> <p><span>We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:</span></p> <p><span>·         </span><span>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</span></p> <p><span>·         </span><span>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</span></p> <p><span>·         </span><span>Membership in the Local Government Pension Scheme.</span></p> <p><span>·         </span><span>Hybrid Working.</span></p> <p><span>·         </span><span>Employee Assistance Programme.</span></p> <p><span>·         </span><span>Occupational Sick Pay based on length of service.</span></p> <p><span>·         </span><span>Discounts at local restaurants.</span></p> <p><span>·         </span><span>Discount at our Active Lambeth Gyms.</span></p> <p><span>·         </span><span>Learning and Development opportunities, including Apprenticeships.</span></p> <p><span>·         </span><span>Cycle to Work Scheme.</span></p> <p><span>·         </span><span>Secure Bike Storage facilities at our Town Hall and Civic Centre.</span></p> <p><span>·         </span><span>Trade Union Membership.</span></p> <p><span>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click </span><span>here</span><span>.</span></p> <p><span> </span></p> <p><span>We actively support applications from Lambeth Care Leavers</span></p> <p><span> </span></p>\n\n <img src=\"https://ars2.equest.com/?response_id=fb8a52398e74de17ba63236e8398eaea&view\" alt=\" \" width=\"1\" height=\"1\">","shortDescription":"","salaryDescription":"£50,000 - £74,999","publishDate":"2025-04-16T15:40:04.000Z","expirationDate":"2025-05-05T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/44f0a70f-31b5-41d7-a0fa-d15c2465fdc4.jpg","score":1,"featured":false,"enhanced":false},{"id":"4f9ae98c-045d-4a88-a033-1592c5566b33","title":"Housing Services Manager","employer":"CCHA","department":"","location":"Croydon","locationType":3,"description":"<p><span><strong>Do you want to be part of a caring, forward thinking team who make a difference? Join us as our Housing Services Manager.</strong></span></p><p><span><strong>Housing Services Manager</strong></span></p><ul>\n<li><span>Full time: 35 hours per week</span></li>\n<li><span>Permanent</span></li>\n<li><span>Office Location: Croydon</span></li>\n<li><span>Hybrid working: 2-3 days in office/on site, dependent on business needs</span></li>\n<li><span>Salary: £65,897</span></li>\n<li><span>Reports to: Director of Customers</span></li>\n<li><span>Benefits on offer: 25 days leave (+1 day increase after each year of employment), extra holidays for celebration days, matching pension, private healthcare and health plan benefit provider, flexible working, and more.</span></li>\n<li><span>Interview dates: 13 & 16 May 2025</span></li>\n<li><span>Advert Closing date: 5 May at 23:59</span></li>\n</ul><p><span><strong>We are looking for an exceptional individual who shares our passion and commitment to deliver the best possible services to our residents. </strong></span><span>As the lead for our Supported Housing and Older Persons Independent Living accommodation, you'll have the opportunity to really shape and improve services and make a difference.</span></p><p><span><strong>Essential requirements:</strong></span></p><ul>\n<li>\n<span>DBS, </span><span>Right to Work, d</span><span>riving license</span>\n</li>\n<li><span>Extensive experience working in social housing</span></li>\n<li><span>Staff management experience</span></li>\n</ul><p><span><strong> </strong><strong>What you’ll bring to ccha:</strong></span></p><ul>\n<li>\n<span>Customer focused with a</span><span>bility to understand customer needs</span>\n</li>\n<li><span>Track record delivering high standards and improvements</span></li>\n<li><span>Successful project management skills</span></li>\n<li><span>Experience developing partnerships</span></li>\n</ul><p><span><strong>Essential criteria & key skills</strong></span></p><ul>\n<li><span>Experience working in supported/older persons housing</span></li>\n<li><span>Knowledge of legislation & good practice in housing/estate management</span></li>\n<li><span>Contract management, procurement and compliance experience</span></li>\n<li><span>Developing policies/procedures</span></li>\n<li><span>Excellent communication & competent IT skills</span></li>\n<li><span>Able to prioritise, make sound decisions and get things done</span></li>\n<li><span>Able to work collaboratively and inspire others</span></li>\n<li><span>Ability to adapt, use initiative and achieve successful outcomes</span></li>\n</ul><p><span><strong>About us </strong>Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have 1600 homes across 3 London Boroughs, Croydon, Sutton & Bromley. These include social housing, shared ownership and outright sales.</span></p><p><span><strong>If you’re interested, please apply via </strong><a href=\"https://ccha.biz/about-us/working-for-us/\"><strong>https://ccha.biz/about-us/working-for-us/ </strong></a><strong>where the full job description can be found. Please apply for this role through the ccha website (detailed above) to complete an application to be considered.</strong></span></p><p><span>Please note, correspondence regarding your application form will come from either of the email addresses email@vacancyfiller.net or HR@ccha.co.uk.  </span></p><p><span>Equal Opportunities Statement: ccha is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We encourage applicants from all backgrounds to apply. If you need any assistance with your application please contact <a href=\"mailto:hr@ccha.co.uk\">hr@ccha.co.uk</a></span></p><p> </p><p><span><strong>Other roles you may have experience could include</strong>: Supported Housing Manager, Sheltered Housing Manager, Neighbourhood Manager, thanks</span></p>","shortDescription":"","salaryDescription":"£65897 Per Annum","publishDate":"2025-04-16T14:27:03.000Z","expirationDate":"2025-05-14T14:06:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/04f9b4ad-cbf0-46be-8fa1-ea68be6f461c.png","score":1,"featured":false,"enhanced":false},{"id":"97b3a0a0-855e-4120-bfcd-1b8c111ec483","title":"Coordination & Review Officer","employer":"Lambeth Council","department":"","location":"6 Brixton Hill","locationType":3,"description":"<p><span><span><strong>Coordination and Review Officer x2 posts</strong></span></span></p> <p><span><span><strong>PO2: Starting salary £43,542 per annum incl LW.</strong></span></span></p> <p><span><span><strong>Fixed Term Contract or Secondment Opportunity until 30 September 2026</strong></span></span></p> <p> </p><p><span><span><strong>About Us:</strong></span></span></p> <p><span>It is an exciting time to join Lambeth Council, <span>we have bold ambitions for the future of Lambeth’s communities and residents through our</span> </span><span><span>Lambeth 2030 Plan ‘Our Future, Our Lambeth.</span></span><span><span> To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; </span>Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated </span><span><span>One Lambeth Values and Behaviours page.</span></span><span><span> </span></span></p> <p> </p><p><span><span><strong>About the Borough:</strong></span></span></p> <p><span><span>Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. </span></span></p> <p><span><span>With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.</span></span></p> <p><span><span><strong>About the Team:</strong></span></span></p> <p><span><span>The number of Lambeth households in temporary accommodation has increased rapidly in recent years, as seen across London. We face a shared housing crisis and a limited supply of homes with which to help people. We know that living in temporary accommodation for extended periods of time can impact people deeply, from their health and wellbeing to their relationships, education and access to employment.  In addition, the quality and or suitability of their accommodation may further impact their well-being. </span></span></p> <p><span><span>We are required by law to ensure temporary accommodation is suitable having regard to client’s needs and continue to keep under review the suitability of their accommodation.  This role will be responsible for completing formal written suitability assessments of accommodation and offers of accommodation in a timely and effective way. </span></span></p> <p><span><span><strong>About the Role:</strong></span></span></p> <p><span><span>You will work within a multi-disciplinary team.  This includes Temporary Accommodation Team Leader who will lead the team; Temporary Accommodation Complaints Officers who will assist in the investigation and response to complaints; Temporary Accommodation Inspection Officers, who will inspect accommodation in response to complaints and reviews; Temporary Accommodation Review Officers who will conduct formal Suitability Assessments. </span></span></p> <p><span><span>The successful candidate will be passionate, hard-working and motivated in the investigation and writing of suitability reviews. We especially welcome applications from people who have knowledge of homelessness and temporary accommodation and competency in investigating and writing suitability assessments, with high a level of attention to detail. </span></span></p> <p><span><span>You will be results-driven and will have the ability to work in a fast-paced, highly pressurised environment, to competing priorities, with a strong orientation to achieving targets and KPIs and achieving value for money.</span></span></p> <p><span><span>You will have excellent people skills, and an ability to see things from others’ perspectives. </span></span></p> <p><span><span>You will have excellent oral and written communication skills </span></span></p> <p><span><span>You will undertake your work within the legal framework of statutory homelessness and will ensure that the team is compliant with the council’s legal obligations. You will be responsible for the management, investigation and completions of suitability assessments.</span></span></p> <p><span><span>A key part of your role is to implement the Council’s legal duties to people living in temporary accommodation, requiring knowledge of the legal framework of statutory homelessness. This will include decision making which is in line with the law and the council’s duties to homeless clients. You will need to communicate decisions clearly and with care, providing detailed written decision letters that will stand up to challenge. </span></span></p> <p><span><span>The team will be based within the Housing Needs / Temporary Accommodation Service, and you will work alongside </span></span><span><span>other relevant teams as part of your role.</span></span></p> <p><span><span><strong>To be considered for interview, your CV and supporting statement will clearly evidence:</strong></span></span></p> <p><span><span>In this section, provide a short and concise summary of the values, behaviours, and skills needed for success. Use bullet points for specific skills, experiences, or qualifications.</span></span></p> <p><span><span><strong>Equity</strong></span></span></p> <ul>\n<li><span><span>Listen to the views of others and ask for their opinions making sure that everyone in my team inputs into the things that matter. </span></span></li> <li><span><span>Ensure fairness and justice is at the heart of my decision making and support to my team and others. </span></span></li> <li><span><span>Take time to build trust, building the respect of our stakeholders and ensuring as a team we take accountability for doing what we agree to do. </span></span></li> <li><span><span>Develop others and ensure we work as <strong>one team for Lambeth</strong>, encouraging everyone to play their part  </span></span></li> <li><span><span>Take positive action to ensure <strong>everyone</strong> in my team has opportunities to <strong>learn and grow </strong>at work </span></span></li> <li><span><span>Encourage everyone to <strong>be themselves</strong> at work and value who they are </span></span></li> <li><span><span>I am inclusive and actively <strong>celebrate diversity, </strong>recognising everyone in my team as individuals.</span></span></li> </ul> <p><span><span><strong>Key Knowledge</strong> </span></span></p> <ul>\n<li><span><span>K1: Extensive knowledge of the Housing Act 1996 as amended and related legislation and caselaw.</span></span></li> <li>\n<span><span>K2: </span></span><span><span>Demonstrable knowledge of s.202 & s.204 review procedures.</span></span>\n</li> <li>\n<span><span>E1: </span></span><span><span>Experience of applying legislation from Part 6 and Part 7 of the Housing Act, and other relevant legislation, case law and best practice to homelessness or review cases.</span></span>\n</li> <li><span><span>E2: Experience of excellent written and verbal communication skills with ability to explain complex legislation so it is easily understood by diverse range of customers.</span></span></li> <li><span><span>E5: Experiencing of prioritising competing demands in a pressurised environment, recogni<img src=\"https://ars2.equest.com/?response_id=f54b59b89144a00d011f797f00372589&view\" alt=\" \" width=\"1\" height=\"1\"></span></span></li>\n</ul>","shortDescription":"","salaryDescription":"£40,000 - £49,999","publishDate":"2025-04-14T15:40:05.000Z","expirationDate":"2025-05-05T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/722cfea0-0a66-44a6-a79b-7d0f48f8febd.jpg","score":1,"featured":false,"enhanced":false},{"id":"2db4aace-6e2b-4189-9757-6c811f1470c8","title":"Empty Homes Officer","employer":"Tonbridge & Malling Borough Council","department":"","location":"Tonbridge & Malling Borough Council","locationType":2,"description":"<p><strong>We’re looking to recruit an Empty Homes Officer to work within the Council’s Housing Improvement Team.</strong></p>\n<p>Supported by their Private Sector Housing Team colleagues, they will coordinate work undertaken by the Council to bring empty homes back into use.  This may include providing advice and information to homeowners, facilitating grants and loans (such as those provided by Kent County Council’s ‘No Use Empty’ scheme), and enforcement action where necessary.</p>\n<p>The successful candidate will have a good standard of education and recent experience of working in a housing or enforcement type role.</p>\n<p>They will be self-motivated, a good negotiator and have a keen interest and determination to bring empty homes back into use.</p>\n<p>This is a fixed-term position for a period of two years.</p>\n<p><strong>For an informal discussion about this role, please contact Jason Wheble, Housing Improvement Manager on 01732 876261</strong></p>\n<p> </p>","shortDescription":"","salaryDescription":"£28,629 - £34,263","publishDate":"2025-04-10T07:40:00.000Z","expirationDate":"2025-05-05T22:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/ba9ec9e3-fe2a-48fd-a560-11ae32bee7f4.png","score":1,"featured":false,"enhanced":false},{"id":"20627961-b7b6-412c-ae40-23bd96d7da67","title":"Resident Involvement Officer","employer":"Dartford Borough Council","department":"","location":"Kent","locationType":3,"description":"<p>Dartford Housing Services really value the contribution our staff make and in return, we offer the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment</p>\n<p>We are looking for an enthusiastic, self-motivated and organised professional who is looking for a challenging role in a busy housing office environment and join our Housing Team to improve communications with residents, help drive up tenant satisfaction levels and increase participation.</p>\n<p><strong>You will:</strong></p>\n<ul>\n<li>Be experienced in customer involvement/resident communications</li>\n<li>Have knowledge of legislation surrounding resident consultation, Regulation of Social Housing (including Tenant Satisfaction Measures, and Consumer Standards) and Complaint Handling (including the Housing Ombudsman Service)</li>\n<li>Be passionate about housing and customer service excellence and will be a significant contributor to our vision of being the best Housing Landlord Service in Kent.</li>\n</ul>\n<p> </p>\n<p><strong>Key areas of responsibility will include:</strong></p>\n<ul>\n<li>To make a positive contribution to improving communications with residents, driving up tenant satisfaction levels and increasing participation.</li>\n<li>To increase the use of digital technology in communicating with residents</li>\n<li>To increase resident representation (overall numbers and diversity)</li>\n<li>To work with colleagues from across the Housing Service, to implement initiatives that lead to a tangible increase in the number of residents contributing to the service, responding to consultation, participating in surveys and TSM satisfaction scores.</li>\n<li>To monitor performance for dealing with complaints, Members Enquiries, Freedom of Information and Subject Access Requests performance monitoring process within the Housing Service</li>\n<li>To be an internal advocate of tenants and leaseholders when the Council considers making changes to service delivery</li>\n<li>Working with residents to promote social inclusion and well-being </li>\n<li>Have an innovative approach to public services, improving tenant satisfaction, meeting the requirements of the Government’s Regulation of Social Housing, the Housing Ombudsman’s Complaint Handling code and delivering the Council’s Corporate Plan</li>\n</ul>\n<p> </p>\n<p><strong>You must be able to demonstrate the following:</strong></p>\n<ul>\n<li>Ability to manage and prioritise a busy workload</li>\n<li>Using social media and modern communication platforms</li>\n<li>Confidence, enthusiasm and a flexible approach</li>\n<li>Excellent administration skills, writing complex reports, accuracy and attention to detail</li>\n<li>Experience of customer involvement/resident communications within a housing management organisation</li>\n<li>Knowledge of legislation surrounding resident consultation, Regulation of Social Housing (including Tenant Satisfaction Measures, and Consumer Standards) and Complaint Handling (including the Housing Ombudsman Service)</li>\n<li>Proven ability to learn and utilise new software</li>\n<li>Excellent written and oral communication skills</li>\n</ul>\n<p> </p>\n<p><strong>This post is considered by DBC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements</strong></p>\n<p><strong> <em>“The Council is an Equal Opportunities Employer”.</em></strong></p>","shortDescription":"","salaryDescription":"£40,206.79 rising to £42,635.99 after 12 month’s satisfactory service","publishDate":"2025-04-04T08:05:00.000Z","expirationDate":"2025-04-20T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/f46f5199-7ad8-41e7-827d-e039114f0cb9.png","score":1,"featured":false,"enhanced":false},{"id":"ff7644f0-f561-42cc-abe4-3aedc4059475","title":"Customer Services Adviser","employer":"Hexagon Housing","department":"","location":"Sydenham, SE26","locationType":2,"description":"<p><strong>About Us</strong></p>\n<p>Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.</p>\n<p>As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.</p>\n<p>We are looking for an outstanding individual who will strive to provide the best service to our residents.  You will be the first point of contact for our customers and will provide a responsive, solution focused service to all. </p>\n<p>You must have a proven background of working in a busy contact centre or directly with members of the public, both face to face and over the phone as well as experience of logging repairs and raising job orders for external contractors. Your desire to want to help people, be empathetic and understanding is crucial. The CSC is a small team, so being a team player is essential – you must also be resilient, be able to work under pressure and be able to deal with challenging situations.</p>\n<p>This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold, that is committed to employee engagement, values its staff, and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.</p>\n<p>We will offer you training and supervision to help you achieve your full potential, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working, and 26 days annual leave rising one day per year to 31 days.</p>\n<p><strong>Previous applicants (within the last 12 months) need not apply.</strong></p>\n<p>For further details and to apply, please click on the apply link above. </p>\n<p><strong>No agencies.</strong></p>\n<p><strong>Closing Date: Sunday 20 April 2025.</strong></p>\n<p><strong>Interviews will be held on Tuesday, 29 April 2025.</strong></p>\n<p>We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.</p>\n<p> </p>","shortDescription":"","salaryDescription":"£31,074 - £34,523 per annum","publishDate":"2025-04-03T15:38:00.000Z","expirationDate":"2025-04-20T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/fb1389f5-5a3e-4741-8c6b-45f59bd16e10.jpg","score":1,"featured":false,"enhanced":false},{"id":"f0e47ce9-57ef-452c-9d95-db811e297ae6","title":"TA Officer","employer":"Tonbridge & Malling Borough Council","department":"","location":"Tonbridge & Malling Borough Council","locationType":3,"description":"<p><strong>The Council's current ambition is to increase our own supply of Temporary Accommodation. </strong></p>\n<p><strong>It is an exciting time to be joining the housing service. This role has been created to assist and ensure those who are staying in TA are supported whilst there. Given this, we are seeking a highly motivated and enthusiastic individual who wants to get the very best of outcomes for residents of the Borough.</strong></p>\n<p>To support this ambition, we have an exciting new opportunity to join our Housing Solutions service in a part time permanent role. The role will be three days a week and based in our new accommodation in Tonbridge.</p>\n<p>You will work with and support both the Housing and Benefits teams as well as households directly to minimise any stay within temporary accommodation.  There will also be a focus on helping to prevent any arrears occurring because of the stay within the temporary accommodation.</p>\n<p>Whilst you will be primarily based in Tonbridge, there may be times when you will be required to visit other temporary accommodation in other areas. The role will be focused on working with households who have been placed in temporary accommodation to check on occupancy and welfare.</p>\n<p>In addition, you will recognise, report and monitor situations and/or changes in circumstances within temporary accommodation placements which may give cause for additional support, warnings, impact on housing duties e.g. anti-social behaviour.</p>\n<p>You will have experience of working in a similar role with a local authority, Registered Social Landlord, homeless charity or similar.</p>\n<p>Above all you will be self-motivated and able to work with minimal supervision, possess excellent communication skills and have the enthusiasm to help others overcome their problems.</p>\n<p><strong>For an informal discussion about this role please contact Claire Keeling, Housing Solutions Manager on <a href=\"mailto:claire.keeling@tmbc.gov.uk\">claire.keeling@tmbc.gov.uk</a> (Direct candidates only, strictly no agencies please)</strong></p>","shortDescription":"","salaryDescription":"£28,629 - £34,263 (FTE) / £17,177 - £20,558 (pro-rata) plus an essential car user allowance of up to £1,239","publishDate":"2025-04-02T15:45:00.000Z","expirationDate":"2025-04-27T22:55:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/201a5002-f29a-4b75-b73e-cab35f01de05.png","score":1,"featured":false,"enhanced":false},{"id":"78138734-29b5-4eec-9f4a-4cb38d469424","title":"Director of Housing Needs","employer":"Lambeth Council","department":"","location":"6 Brixton Hill","locationType":3,"description":"<p><strong>Director Housing Needs</strong></p> <p><strong>Hay 1: Starting salary £122,110 per annum</strong></p> <p><i><strong>18-months Fixed Term Contract</strong></i></p> <p><span><span><strong>About Us:</strong></span></span></p> <p><span>It is an exciting time to join Lambeth Council, <span>we have bold ambitions for the future of Lambeth’s communities and residents through our</span> </span><span><span>Lambeth 2030 Plan ‘Our Future, Our Lambeth.</span></span><span><span> To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; </span>Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated </span><span><span>One Lambeth Values and Behaviours page.</span></span><span><span> </span></span></p> <p> </p><p><span><span><strong>About the Borough:</strong></span></span></p> <p><span><span>Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. </span></span></p> <p><span><span>With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.</span></span></p> <p><span><span><strong>About the Team:</strong></span></span></p> <p><span><span>You will be leading an established housing needs team, who have made significant progress over the last 18 months in stabilising the number of households requiring TA. This has been achieved by changing policies and practice in relation to how we prevent homelessness and support those to whom we owe a housing duty. This has required cross council collaboration working with transformation programme managers and commissioners as well as the established team. There is an experienced Assistant Director within the team and a number of ADs across housing and finance will work closely with you.</span></span></p> <p> </p><p><span><span><strong>About the Role:</strong></span></span></p> <p><span>As the Director of Housing Needs, you will lead the strategic vision across the service, focusing on rough sleeping, homelessness prevention, supporting vulnerable adults in housing pathways and reducing reliance on temporary accommodation.</span></p> <p><span>You will have operational experience of delivering a housing needs service, including allocations, understand the responsibilities of local authorities in relation to homelessness and be able to demonstrate a track record in service transformation and financial recovery. </span></p> <p><span>Your leadership in partnership with the Director of Housing Strategy and Delivery, and the Director of Housing (operations) will be crucial in delivering the Council’s Housing strategy.<span> </span>You will also be responsible for delivering Lambeth’s Homelessness Strategy, with a focus on early intervention and reducing rough sleeping. Additionally, you will oversee significant programmes and budgets, ensuring financial efficiency while driving cultural and operational change across the department.</span></p> <p><span><span><strong>To be considered for interview, your CV and supporting statement will clearly evidence:</strong></span></span></p> <ul> <li><span><span>Senior management (ideally at Director level) within housing needs</span></span></li> <li><span><span>Track record of delivering transformation within housing </span></span></li> <li><span><span>Ability to lead a team and support culture change to improve delivery</span></span></li> <li><span><span>Operational experience within a housing needs service</span></span></li> <li><span><span>Excellent financial acumen and ability to demonstrate value for money</span></span></li> <li><span><span>Understanding of relevant housing legislation and duties for Local Government</span></span></li> </ul> <p><span><span>For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:</span></span></p> <p><span><span>Job Description and Person Specification</span></span></p> <p> </p><p><span><span><strong>Contact Information:</strong></span></span></p> <p><span><span>For an informal discussion about the role, please contact Ruth Hutt (RHutt@lambeth.gov.uk)</span></span></p> <p> </p><p><span><span><strong>How to Apply:</strong></span></span></p> <p><span><span>If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. </span></span></p> <p><span><span><strong>We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.</strong></span></span></p> <p><span><span><strong>Recruitment Timelines:</strong></span></span></p> <p><span><span><strong>Advert close date: 11:59pm on Sunday 20th April 2025</strong></span></span></p> <p><span><span><strong>Benefits:</strong></span></span></p> <p><span><span>We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:</span></span></p> <ul> <li><span><span>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</span></span></li> <li><span><span>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</span></span></li> <li><span><span>Membership in the Local Government Pension Scheme.</span></span></li> <li><span><span>Hybrid Working.</span></span></li> <li><span><span>Employee Assistance Programme.</span></span></li> <li><span><span>Occupational Sick Pay based on length of service.</span></span></li> <li><span><span>Discounts at local restaurants.</span></span></li> <li><span><span>Discount at our Active Lambeth Gyms.</span></span></li> <li><span><span>Learning and Development opportunities, including Apprenticeships.</span></span></li> <li><span><span>Cycle to Work Scheme.</span></span></li> <li><span><span>Secure Bike Storage facilities at our Town Hall and Civic Centre.</span></span></li> <li><span><span>Trade Union Membership.</span></span></li> </ul> <p><span><span>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click</span></span><span><span> </span></span><span><span>here</span></span><span><span>.</span></span></p> <p> </p><p>We actively support applications from Lambeth Care Leavers</p>\n\n <img src=\"https://ars2.equest.com/?response_id=f13e55a59461df096b7435f05aa57385&view\" alt=\" \" width=\"1\" height=\"1\">","shortDescription":"","salaryDescription":"£100,000 - £150,000","publishDate":"2025-03-25T15:40:04.000Z","expirationDate":"2025-04-22T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/eaa5594f-c6aa-4d43-ad65-bc69f95106a2.jpg","score":1,"featured":false,"enhanced":false},{"id":"70a9d939-b740-4d91-bdb7-9c907806bb71","title":"Senior Planning Officer - Development Management (Part time up to 29 hours)","employer":"Tonbridge & Malling Borough Council","department":"","location":"Opportunity for flexible/hybrid working, Kings Hill, West Malling","locationType":3,"description":"<p><strong>We have an exciting new opportunity for a Senior Planner to join us on a part time basis, working up to 29 hours per week.</strong></p>\n<p>Our track record in planning and development has delivered a progressive approach to growth and economic investment, balanced with preserving the heritage and natural quality of the Borough. We are currently experiencing significant interest in investment across the Borough which is resulting in a range of planning applications for new housing, commercial and employment development.</p>\n<p><strong>The Role:</strong> </p>\n<p>As a Senior Planning Officer you will have the opportunity to become involved in varied and challenging casework focusing on larger housing and commercial applications, as well as providing support and advice to both colleagues in other departments and Elected Members to deliver the Council’s priorities. You will also be required to provide excellent pre-application advice to applicants, developers and architects.</p>\n<p>Ideally you will have experience of not only managing a casework of challenging planning applications, but have also been involved in negotiating s106 agreements and presenting at Committees.  Experience of hearings and public inquiry appeal work is also preferable.</p>\n<p>The Council receives a broad variety of proposals across the Borough, with wide ranging opportunities for development, along with many high-level constraints providing interesting challenges for decision making.</p>\n<p>Working for Tonbridge and Malling Council you’ll have easy access from London by train and have all that Kent can offer set in stunning countryside. You’ll also have the opportunity to develop your skills and experience within an organisation that prides itself on supporting its staff. We encourage staff to undertake vocational and technical training. In addition to learning & development, we also offer many flexible working opportunities, including job share, flexi time, compressed hours and of course hybrid.</p>\n<p><strong>What we are looking for:</strong></p>\n<p>You should possess enthusiasm, be well motivated and have excellent communication skills. You should possess a relevant degree and an RTPI accredited Post Graduate Degree in Planning. Eligibility for membership of the Royal Town Planning Institute (RTPI) would also be desirable.</p>\n<p>You must be able to demonstrate a high level of experience as a Planner working within a busy Development Management environment, have a high degree of autonomy, independently managing your own workload whilst positively engaging with the wider team and Borough Councillors.</p>\n<p>Experience of acting as a witness at public inquiry would also be desirable.</p>\n<p><strong>Please note, we are considering any hours up to 29 for this vacancy. 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Housing Options and Support Team Leader

Sevenoaks District Council

Sevenoaks District Council logo

£40,219 - £43,414

Sevenoaks District Council (Hybrid)

Posted 3 days ago

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