{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1749818599375,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"fb6360fd-1c74-42a2-9c06-be90a86e8934","title":"Senior Customer Repairs Officer","employer":"Portsmouth City Council","department":"","location":"Somerstown Area Office, Somerstown Central, Portsmouth","locationType":3,"description":"You will be based at one of our area housing offices working as part of a repairs support team supporting the Assistant Customer Repair Managers. <br><br>You will be part of the Customer Repairs management team; previous management experience is not essential, and you will be supported to develop your skills and gain management experience using the ‘Systems Thinking’ methodology. <br><br>You will be part of a team responsible for supporting the building maintenance service. The team assists us in meeting our purposes which are, to maintain and improve our properties, ensure the right repair is carried out at the right time and provide suitable homes when needed.<br><br>You will support and deputise for the Assistant Customer Repairs Manager responsible for managing and leading a team of customer repairs officer within the call centre. This will include supervising the repairs support team as appropriate to ensure the repairs support team have capacity by allocating phone and admin tasks to effectively manage all demands received accurately and efficiently. <br><br>You will be part of a team that manage repairs demand, raise repairs, arrange servicing, coordinate surveying appointments and undertake customer satisfaction surveys. We maintain a varied housing stock including a diverse range of corporate, operational, commercial and community assets.<br><br>You will coach and mentor customer repairs officers to use our databases accurately, ensuring they are following our value steps, gathering clean clear information, asking effective questions ensuring that the right resource is allocated to undertake the repair at the right time that is convenient with the customer. You will also be required to support the team in busy periods by answering the calls and liaising with our service providers.<br><br>You will assist in managing complex administration tasks such as demands raised through the shared inbox, by liaising with residents and varied building users in a timely manner ensuring that repairs raised are our responsibility. <br><br>You will manage other administration tasks such a raising works orders and issuing tenders to contractors. <br><br><br><br><b>Skills:</b><br><br>Your application needs to demonstrate that you:<br>1.\tHave experience of working in a call centre or challenging front line service<br>2.\tHave knowledge of being part of a repairs service, receiving demand and raising repairs together with the ability to advise others. <br>3.\tHave the ability to communicate effectively, develop relationships with residents and building occupiers, asking the right questions to get the information required, as well as someone who shows empathy for people who may be in difficult situations.<br>4.\tBe very comfortable to operate in a changing and evolving environment, enjoying the challenge and embracing change with a positive attitude.<br>5.\tBe comfortable in dealing with all staff to motivate, mentor, ensure understand and comply with all building maintenance policies and processes and direct them to assist in providing an efficient and effective service.<br>6.\tAbility to remain calm & professional when dealing with difficult customers.<br>7.\tCan work independently, be organised, methodical and able to prioritise and manage multiple complex demands.<br>8.\tCan be assertive and challenging while dealing professionally with team members and service users.<br>9.\tBe able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the demands of the team.<br>10.\tHave experience of undertaking a range of administrative tasks effectively to support others.<br>11.\tHave experience and be competent using a variety of IT databases and systems to update them in timely manner with accurate information.<br>12.\tHave a positive attitude towards work, be resilient, embrace change and actively work with your colleagues to improve the service offered to customers.<br>","shortDescription":"","salaryDescription":"Band 7 - £31,067 - £35,235 p.a.","publishDate":"2025-06-05T11:31:15.000Z","expirationDate":"2025-06-20T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/79346950-664c-4340-8b3b-7f6b0d4e0bf4.png","score":1,"featured":false,"enhanced":false},{"id":"f83f117f-347c-4678-be19-9664cd7ca2f4","title":"Scheme Manager (Category 1 Sheltered Housing)","employer":"Portsmouth City Council","department":"","location":"Somerstown / Portsea sheltered schemes","locationType":3,"description":"Residents in Sheltered Housing have a range of physical and mental health needs which means that they need our support to maintain their independence. You will work to achieve this as per the Sheltered Housing purpose.<br><br>You will be working as a Cat 1 Scheme Manager providing advice and support to residents living in Cat 1 Sheltered Housing schemes in either the Portsea or Somerstown area. You will be based in this area and will have an office directly linked to the location or close by. <br><br>You will also work closely with other Scheme Managers and will be paired with a buddy to ensure continuity of service in your absence. You will be expected to provide cover for your buddy's residents when they are not at work.<br><br>Part of your role will mean meeting and greeting new residents, introducing them to the Cat 1 Sheltered Housing Service and making them aware of the service they can expect to receive. You will also act on any actions arising from ongoing issues in your regular contact with them.<br> <br>You will act as an advocate for residents when working with other agencies and you will be acting as a link to social services and mental health services. You will be responsible for ensuring the completion and updating of needs, risk and support plans and ensuring that identified follow up actions are taken. This may include offering advice and signposting to the correct agencies to help with financial issues including payment of rent and bills, arranging for support with daily chores and shopping and helping residents arrange repairs, where relevant<br><br>You will also respond to incidents & problems relating to the residents, to accurately record information and incident reports and liaise with members of the residents' families. Where appropriate you will have the responsibility for raising Safeguarding alerts. In addition, as the scheme manager you will also encourage social activities in the scheme.<br><br>You will be expected to be able to use Microsoft 365 as a key part of the role is accessing and updating online resident records on a regular basis.<br><br>As a scheme manager you will have overall responsibility for the security and safety in relation to the welfare of residents. You will also be responsible for carrying out pull cord checks in resident's homes to ensure that all equipment is in working order.<br><br>You will form part of the Sheltered Housing Team. However, as a Cat 1 Scheme Manager you will spend a lot of your time as a lone worker in the scheme you are based. You will need to be confident in making on the spot decisions and following these through. You will also need to be flexible as you may be required to cover other schemes at short notice in the event of an emergency.<br><br><br><b>Skills:</b><br><br><br>1.\tExperience of working directly (face to face) with people.<br>2.\tHave an understanding of the impact of physical and mental health issues experienced by older persons.<br>3.\tBe a good listener with a calm manner, with the ability to converse at ease with customers and provide advice in accurate spoken English.<br>4.\tHave the confidence to advocate for residents when needed and to work proactively with other professionals to achieve positive outcomes for residents.<br>5.\tHave an awareness of the importance of confidentiality when working with residents, in particular regards to GDPR requirements.<br>6.\tBe a strong team player and willing to support those in your team when they are facing challenges.<br>7.\tHave an understanding of the need for you to maintain appropriate professional boundaries with residents that you are supporting.<br>8.\tHave an understanding of the role of Social Services, Health Services and voluntary agencies in the provision of services to people and be able to work with them with the purpose of achieving the best outcome for service users.<br>9.\tHave good written skills as you will need to be able to write concise notes in residents files, respond to complaints and compile reports, for example in relation to Safeguarding matters.<br>10.\tThe ability to prioritise workloads and self-manage your time effectively to meet the different needs of each resident.<br>11.\tHave basic IT skills, including the use of Microsoft Outlook and Word/Excel and be able to use in house databases as required.<br>12.\tHold a full UK Driving License and have access to a vehicle during working hours.<br>","shortDescription":"","salaryDescription":"Band 5 - £25,652 - £27,363 p.a.","publishDate":"2025-06-04T08:57:50.000Z","expirationDate":"2025-06-25T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/a8ee1226-4742-4c05-ad55-0546a9f21973.png","score":1,"featured":false,"enhanced":false},{"id":"bdee5d6c-9f97-46d0-b598-37592282b8f6","title":"HRA Building Safety Manager","employer":"Portsmouth City Council","department":"","location":"Civic Offices, Portsmouth","locationType":3,"description":"We are seeking a HRA Building Safety Manager to join the Compliance Service within Building Services of the Housing, Neighbourhood and Building Services (HNB) Directorate. <br>The role will have responsibility for managing the Building Safety Team, ensuring the team delivers on critical areas of building safety and fire safety for both the Housing Revenue Account (HRA) and General Fund (GRA) assets. The building safety activities managed by the team are diverse and focus on activities arisen from the requirements of the Building Safety Act 2022, Regulatory Reform Fire Safety Order 2005, Fire Safety (England) Regulations 2022 and the Social Housing (Regulation) Act 2023. <br>Candidates must be enthusiastic, good communicators and qualified Building Surveyors with extensive experience of providing a range of building surveying professional services, assisting with the creation of fire remediation programmes and managing consultant and building projects to both housing and corporate assets.<br><br><br><b>Skills:</b><br><br>1.\tHave extensive project management / delivery knowledge, a degree qualification in a relevant building surveying or construction related subject and have or working towards RICS or CIOB member status. Where a professional qualification is not held, candidate is to have extensive knowledge and experience in the area. Have or be willing to obtain a Level 6 Diploma in Building Safety Management. <br><br>2.\tMotivate and inspire team members to continually improve both themselves and the services they provide. Undertake line management functions for direct reports, this includes regular 1-2-1's, team briefs, absence, conduct and performance issues. Undertake reviews into the structure and resources of services working with HR colleagues to ensure that all legislative and corporate policy requirements are met.<br><br>3.\tWork with Councillors and the administration to plan and prioritise specific projects ensuring engagement and understanding of the fire remediation capital programme. <br><br>4.\tHave a proven track record of managing and leading a team managing building projects and consultants.<br><br>5.\tHave extensive knowledge of building design and building construction technology including fire and building safety elements and be able to advise or coach others. <br><br>6.\tHave extensive knowledge of building related legislation and application. Specifically, the Building Safety Act 2022, Fire Safety Act 2021, Fire Safety (England) Regulations 2022, building regulations, planning policy, party wall act, fire safety, with the ability to advise others to ensure processes within the team comply with the legislation. Have a thorough understanding of the Building Safety Act 2022 and the Social Housing (Regulation) Act 2023. <br><br>7.\tHave extensive knowledge of contracts, contract law and guidance including their application and administration. Specifically, to include a range of contracts within the JCT and NEC contract suites both for works and consultant contracts, with the ability to advise others regarding contract management.<br><br>8.\tHave good knowledge, experience and be able to apply construction related health & safety legislation generally including advising others. Specifically, the CDM Regulations 2015 and asbestos at work regulations, with the ability to advise others and ensure processes within the team comply with the legislation.<br><br>9.\tExperience of developing a team of property professionals including recruitment and management of relevant professional development programmes.<br><br>10.\tExperience of managing and leading substantial complex projects with multiple external consultants from feasibility, procurement, contract administration until practical completion. <br><br>11.\tRelevant knowledge to develop the building safety programme alongside resident engagement strategies through an understanding of customer demand incorporating consultation with our residents, stakeholders, Ward Cllrs and the Administration.<br><br>12.\tHave relevant knowledge and experience to apply cost control and budget management techniques managing budgets of approximately £5m per annum. Demonstrate commercial awareness and be able to undertake cost estimates for building work, exercise financial control and assess value for money for the service provided when evaluating the applications for payment and manage client fees. <br><br>13.\tHave relevant experience of using and coaching all Microsoft packages; in particular be able to demonstrate practical IT skills using Excel spreadsheets to analyse data and PowerBi Dashboard and MS Project to assist planning as well as the ability to use various software packages as part of undertaking the role including capability charts and Photoshop.<br><br>14.\tHave relevant experience of AutoCAD or similar drawing packages to produce and coach others preparing relevant documents and be able to interpret and comment on complex drawings. <br><br>15.\tHave relevant experience of interpreting complex specialists' reports related to building safety and advise on the outcome and any remediation works required. <br><br>16.\tHave relevant experience of leading public procurement using the appropriate rules and procedures for consultant building work to gain quotations and tenders including managing and developing consultant frameworks. <br><br>17.\tBe able to interrogate, analyse and evaluate stock data, project information and repair details providing updates to government agencies as required. Being able to manage the Building Projects Database, ensuring consistency and quality of recording of information.<br><br>18.\tBe organised and methodical when managing resources available, including allocating workloads to technical staff, to provide the service.<br><br>19.\tBe an excellent communicator and assertive as necessary ensuring excellent working relationships are maintained. 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Housing job vacancies in Southsea

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Housing job vacancies in Southsea

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Senior Customer Repairs Officer

Portsmouth City Council

Band 7 - £31,067 - £35,235 p.a.

Somerstown Area Office, Somerstown Central, Portsmouth (On-Site)

Posted 8 days ago

Scheme Manager (Category 1 Sheltered Housing)

Portsmouth City Council

Band 5 - £25,652 - £27,363 p.a.

Somerstown / Portsea sheltered schemes (On-Site)

Posted 9 days ago

HRA Building Safety Manager

Portsmouth City Council

Band 13 - £59,017 - £66,085 p.a.

Civic Offices, Portsmouth (On-Site)

Posted 21 days ago

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