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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7450/Customer_Support_and_Admin_Officer_job_summary_June_25_Final.docx" target="_blank">Customer_Support_and_Admin_Officer_job_summary_June_25_Final</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Customer Support &amp; Administration Officer&nbsp; Reigate &amp; Banstead Borough Council Location: Town Hall, Reigate Salary: £24714 - 29355 Per annum Basis: Permanent, Full time 
 Are you looking for a new career opportunity in a fast developing, forward thinking and ambitious organisation?
The successful candidate will be a motivated person that has proven recent experience of working in an administrative role, in a capacity involving direct face to face support to the public and internal teams.
You will be a key member of the busy Homeless Prevention &amp; Homeless Relief Team who work to assist households within the borough to avoid homelessness. At Reigate &amp; Banstead we work in partnership with professionals where we aim to prevent homelessness at the earliest opportunity.
Applicant’s will be approaching for housing advice and assistance, and you will ensure all documents are available to the Homeless Prevention and Relief Teams in a timely and effective manner. You will provide essential administrative support to the wider team.
We are looking for a positive, supportive, flexible and innovative person that can engage well with households experiencing housing need. You will be responsible for managing your own caseload and providing excellent customer service to our residents. You will support our most vulnerable residents at a time of crisis, working with and empowering them to resolve their threat of homelessness.
You will be working with a friendly, supportive, positive and diverse housing team. We will provide you with a wealth of training opportunities.
The work is fast paced, and no two days are the same. We are proud to be an innovative and forward-thinking team who constantly strive to develop best practice to support residents.
About the Person
&nbsp; You will be organised and thrive in a fast paced environment. You must have excellent verbal and written communication skills, be an outstanding team player and be able to work on your own initiative. A commitment to providing high standards of customer service, with the skill and discipline to deliver this across a varied workload and to work to deadlines are essential.
The role is based at our modern offices at the Town Hall in Reigate, as well as visiting residents in the borough.

Staff Benefits:
&nbsp; In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with:
&nbsp; • Competitive annual leave • An inclusive and social working environment • Staff wellbeing activities • Staff Network Groups • Training and career development • Modern offices in Reigate town centre • Contribution of 15% towards the LGPS pension scheme • Access to a reduced annual ‘Better’ leisure centre membership • Discounts for local and high street stores • A cycle lease scheme through salary sacrifice • Flexible working
Closing date: 27th July 2025 Interview date: 13th &amp; 14th August 2025
Values and Behaviours
&nbsp; Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
**NO AGENCIES PLEASE**

Customer Support & Administration Officer (Housing)

<h4> Job Description </h4>Overview The London Borough of Harrow is offering an excellent opportunity for an Accommodation Support Officer to join the Housing Needs division within Harrow Council's Housing Services. In this role, the successful candidate will serve as the first point of contact for customers residing in Private Sector Leased (PSL) temporary accommodation. The position involves ensuring that tenancy agreements are signed promptly and in line with council policies, with the goal of minimising void periods and rent loss. Throughout all interactions, the post holder is expected to treat customers with fairness and respect. About You The successful candidate will: <ul><li>Demonstrate a commitment to the Council’s Equal Opportunities Policy and the ability to understand and implement the policy in relation to the job responsibilities</li><li>Ensure compliance with your responsibilities as laid out in the council’s health and safety policy and take an active role in promoting a positive health and safety culture.</li><li>Promote and participate in the council’s individual performance appraisal and development initiatives and information management best practice.</li><li>Ensure compliance with the council’s information security policies and maintain confidentiality.</li><li>Act in accordance with the Immigration Act 2016, where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.</li><li>provide advice and assistance to customers and representatives of partner organizations who have queries (whether in person, in writing or by e-mail or telephone) about PSL properties, allocations and nominations, referring more complex matters to the Team Manager, in order to deal with customer concerns and complaints in a professional manner and within corporate timescales.</li><li>To operate the Council’s sign up and void information systems (both virtual and manual) and provide a range of monitoring information that will enable Managers to keep council PSL void periods and rent loss to a minimum compatible with treating customers fairly and with respect.</li><li>To arrange sign ups as directed by the Allocation Officer to ensure that all necessary information is conveyed accurately and promptly and that deadlines for notifying tenants of the appointments are met.</li><li>To carry out sign up as soon as property is available and ready to let.</li></ul> Related Documents For more information, please refer to the <a href="https://harrowcouncil.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=23197&amp;hashed=-1891124241" target="_blank">Role Profile/Selection Criteria</a><h4>About us</h4> Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.<h4>Other information</h4> Support for candidates visit:<a href="https://www.harrow.gov.uk/jobs/support-candidates?documentId=12517&amp;categoryId=210277" target="_blank">Harrow.gov.uk</a> Our behavioural indicators roles <a href="https://www.harrow.gov.uk/downloads/file/23864/behavioural-indicators-below-g11" target="_blank">below G11</a> and <a href="https://www.harrow.gov.uk/downloads/file/23865/behavioural-indicators-above-g11" target="_blank">above G11</a> Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' <a href="https://www.harrow.gov.uk/jobs/jobs-harrow-council" target="_blank"> Please click here to view Harrow Council's benefits</a><h4>Important Note</h4> To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our <a href="https://www.harrow.gov.uk/council/Equality-diversity#:~:text=We%20have%20many%20people%20of,cohesion%2C%20fairness%2C%20and%20justice" target="_blank">equality statement</a>. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="www.cifas.org.uk/fpn">www.cifas.org.uk/fpn</a> 





<ul></ul>

Harrow Council

Accommodation Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6973/.Candidate_briefing_note.docx" target="_blank">.Candidate_briefing_note</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6974/Competency_Framework.pdf" target="_blank">Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6979/Overseas_Arrivals_Accommodation_Coordinator_JD.pdf" target="_blank">Overseas_Arrivals_Accommodation_Coordinator_JD</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We have an exciting opportunity available for an Overseas Arrivals Accommodation Co-ordinator to join our Housing Needs and Options Service, here at Wokingham Borough Council. This exciting new post will provide strategic direction for migration in the borough and will be responsible for coordinating a Council wide response to this increasing demand. This post will identify opportunities to prevent and relief homelessness for this cohort by coordinating bids for funding opportunities and effectively managing existing migration budgets to ensure that preventative measures are put into place that deliver quantifiable outcomes in service delivery.
The Role
As the Overseas Arrivals Accommodation Co-ordinator, you will work closely with senior officers in the Housing Needs and Options Service, as well as with other senior officers across the Council in key areas including Housing, Education, Transport and Community Safety. You will also work closely with the Voluntary and Community Sector.&nbsp;
Please note this is a 12-month fixed-term contract.
Your main responsibilities will include:
<ul>
<li>Using data and intelligence to forecast migration numbers and future demands on Council services and to produce regular reports to inform the Corporate Leadership Team.</li>
<li>Undertake research to inform policy development and best practice.</li>
<li>Identify and assess potential risks associated with migration pressures, including financial and operational risks.</li>
<li>To manage migration budgets and migration related funding streams, ensuring that allocated budgets deliver preventative measures which lead to cost avoidance and long-term financial sustainability.</li>
<li>Apply project management principles including coordinating project meetings, producing project plans and risk registers; lead on all projects, strategies and policies relating to migration.</li>
<li>Represent the Council in regional forums and partnerships on migration and in discussions with central government bodies, advocating for local needs and ensuring alignment with national policies.</li>
</ul>
About You
We are looking for an organised and motivated individual with an in-depth knowledge of migration, the asylum process and homelessness legislation. The ideal candidate will have:
<ul>
<li>Experience of managing budgets, project management and partnership working.</li>
<li>An ability to collaborate with senior officers, Elected Members, and partners.</li>
<li>Strong research, evaluation, and analytical skills.</li>
<li>A proactive approach to problem-solving and the ability to inform and influence senior internal and external stakeholders in key decisions.&nbsp;</li>
<li>Programme or project management qualifications or demonstrable experience in supporting projects and/or programmes is highly desirable.</li>
</ul>
Don’t miss out on this exciting opportunity to join an excellent and dynamic team.
Please note, we recommend submitting your application as soon as possible, as this advert may close early if a suitable candidate is identified.
For an Informal discussion, please email Danielle Willmott, Interim Head of Housing Needs and Options - <a href="mailto:danielle.willmott@wokingham.gov.uk" target="_blank">danielle.willmott@wokingham.gov.uk</a>
Closing date of applications: 11.00pm on 13/07/2025
Interview date: Week commencing 14/07/2025&nbsp;
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.&nbsp;&nbsp;&nbsp;
Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful.&nbsp; Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Wokingham is an equal opportunities employer.

Wokingham Borough Council

Overseas Arrivals Accommodation Co-ordinator

<ul></ul>





Housing &amp; Homelessness Review Officer £44,331 - £47,532 About the Role: We are seeking a highly motivated and experienced S202 Review Officer to join our dynamic Homelessness Prevention &amp; Advice Service (HPAS). You will be responsible for carrying out statutory reviews under Section 202 of the Housing Act 1996, ensuring that all decisions are legally robust, fair, and comply with the relevant legislation, guidance, and case law. You will work closely with housing needs officers, legal representatives, and external agencies, providing written decisions that reflect detailed analysis and sound judgement. Your expertise will help shape outcomes that directly affect the lives of those facing housing challenges in our borough. Your workload will vary between PVI and PVII Reviews, experience in both areas preferable. Key Responsibilities: Conduct thorough and independent reviews of homelessness decisions under S202 of the Housing Act 1996 Ensure that all decisions are legally compliant, clearly reasoned, and communicated effectively Liaise with internal teams and external partners to gather relevant evidence and ensure procedural fairness Keep up to date with housing legislation, case law, and statutory guidance Contribute to continuous service improvement and policy development within the housing service About You: We’re looking for someone who has: In-depth knowledge of the Housing Act 1996 (as amended), Homelessness Reduction Act 2017, and associated case law Proven experience of carrying out complex statutory reviews Excellent analytical, decision-making, and written communication skills Strong organisational skills and the ability to manage competing priorities A commitment to delivering high-quality, customer-focused services in a diverse borough Why Work with Us? We've been working hard to make Newham a great place to work.&nbsp; We will offer you: <ul>
<li>A competitive package of up to £47,532</li> <li>Flexible working arrangements and the opportunity to work from home</li> <li>Permanent and stable senior leadership with a consistent vision.</li> <li>Tailored, on the job training developed through personal 1-2-1’s and analysis of cases, in order to create a culture of continual learning</li> <li>Wellbeing service, leisure and discount benefits (Council scheme).</li> <li>Travel season ticket loan, cycle scheme, Local Authority pension.</li> </ul> TO APPLY To apply please submit your CV and a supporting statement through our recruitment portal. The supporting statement should demonstrate how you meet the relevant requirements listed in the person specification section of the job description. This should be no more than 3 sides of A4. ***Applications containing only a CV or those with less than 24 months experience in a Local Authority Housing Needs Service are likely to be rejected***&nbsp; To view the Job Description and Person Specification please click the link below:&nbsp; Please view JD here Shortlisting decisions will be based on candidates' relevant experience and on candidates' suitability for the role in line with the person specification, as described in your supporting statement. Please attach your supporting statement, explaining in no more than x3 A4 sides why and how you meet the criteria for this role. Closing date for applications is 8th July 2025. Please contact&nbsp;<a href="mailto:Olcay.Aniker-Lumley@newham.gov.uk" target="_blank">Olcay.Aniker-Lumley@newham.gov.uk</a> for further information regarding the role Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

London Borough of Newham

Housing & Homelessness Review Officer

<ul></ul>

Please apply online via the link provided.



Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.
As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.
We have an excellent opportunity for an outstanding candidate to join our Team and assist with the management of rent and service charges across Hexagon. You will support the development and implementation of effective service charge management systems in addition to providing support to your colleagues on rent and service charge issues.
This is an ideal opportunity if you are seeking your first officer level role or you may already be an experienced Analyst.&nbsp; You will have:
<ul>
<li>Knowledge and experience of rent and service charge processes.</li>
<li>A good understanding of basic accounting procedures and processes.</li>
<li>Excellent communication skills with the ability to explain complex issues to customers and colleagues.</li>
<li>Excellent IT and Numeracy skills.</li>
<li>Experience of using housing management and financial systems (SUN and CX desirable).</li>
<li>Part qualified Accountant or willing to undertake a relevant qualification.</li>
</ul>
This role presents a brilliant opportunity to further your career with a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.
You will be joining a Great Place to Work accredited organisation with IIP Gold and we will offer you training and supervision to help you achieve your full potential, with an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working, and 26 days annual leave rising one day per year to 31 days.
If you think you have the skills to do all this and more, we want to hear from you.
For further details and to apply, please click on the apply link above.
Closing date: Sunday 13 July 2025.
Interviews will be held on Wednesday 23 July 2025.
We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact <a href="mailto:recruitment@hexagon.org.uk" target="_blank">recruitment@hexagon.org.uk</a>

Rent & Service Charge Analyst

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6965/Information_for_Candidates.doc" target="_blank">Information_for_Candidates</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6966/Organisational_Culture_framework.doc" target="_blank">Organisational_Culture_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6967/Reference_Form_11B_for_posts_requiring_DBS.doc" target="_blank">Reference_Form_11B_for_posts_requiring_DBS</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6968/Reference_Form.docx" target="_blank">Reference_Form</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6975/downloaded_document__99_.docx" target="_blank">downloaded_document__99_</a></li></ul>






Specialist&nbsp; - Neighbourhood Housing (Income)
Full time, permanent
Salary £35,593 - £41,110 per annum (37 hours per week) plus essential car user allowance
Would you like to work for a high performing Income management service?
We are looking for an individual who is self-motivated and enthusiastic with excellent communications skills.&nbsp; A passion for delivering excellent customer service, who has a “can do” attitude and is a good team player.&nbsp; You will need to be an excellent problem solver, whilst offering a balance between enforcement and support in all areas of Income management.
The Housing Income Specialists provide a vital link to other service units enabling the Council to deliver a comprehensive housing and income service. We are seeking an experienced individual to join our team of four front line Housing Income Specialist, within the Neighbourhood Housing, Income Collection Team.
Acting as the first point of customer contact, the role of Housing Income Specialist is to be responsible for rent income collection and associated charges in a defined geographical area within the borough of Guildford. The role involves dealing with sensitive issues, often within a pressurised environment where strong negotiation skills and having assertiveness in difficult situations are essential requirements.&nbsp;&nbsp;&nbsp; Previous experience of giving debt advice and/ or welfare benefit advice would be desirable.
In return we offer a range of benefits including agile working, incremental progression related pay, highly competitive annual leave allowances, flexible working, staff discount scheme and membership of the local government pension scheme.
&nbsp;If you would like further details about this role please telephone Joanne Figg, Income Manager on (01483) 444280.
If you would like to apply for this role, please log on to&nbsp;<a href="http://www.guildford.gov.uk/" target="_blank">www.guildford.gov.uk</a>&nbsp;and click Contact us, then click on Jobs at the top right-hand corner.
Closing date for applications: 18th&nbsp;July 2025
Interview: &nbsp;Week commencing 28th&nbsp;July 2025

About Guildford
Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities.&nbsp; All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.
We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment.&nbsp; To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.

Guildford Borough Council

Specialist - Neighbourhood Housing (Income) 10954

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7351/Role_Profile_-_Assistant_Service_Manager_Bookings_and_Cancellations.pdf" target="_blank">Role_Profile_-_Assistant_Service_Manager_Bookings_and_Cancellations</a></li>
</ul>

Please apply online via the link provided.



About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential.&nbsp; We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock.&nbsp; All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates.&nbsp; There’s space for you to tell us what you need within our application form.
Our Benefits
If you join us, you’ll have access to a range of employee benefits. Read more about these <a href="https://www.hounslow.gov.uk/info/20037/working_for_the_council" target="_blank">here.</a>
About The Role
This is an exciting opportunity to join Homelessness, Independence and Preventative Services, Temporary Accommodation, Bookings &amp; Cancellations Service, which adopts a preventative approach across the housing, health and social care agendas.&nbsp; Your primary focus will be to operationally lead the Council’s placements into all forms of temporary accommodation and effective move-on into different housing pathways. You must be professional, energetic and enthusiastic as we are interested in what you can bring to help us improve and develop our services to support some of our most vulnerable residents.&nbsp;
You will be required to manage a team of three Bookings &amp; Cancellations Officers. You must be able to learn and develop your knowledge required for this role and be able to travel independently around the Borough.&nbsp;
About The Team You’ll Be Working In
This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.
1. You will manage the effective allocation of all types of temporary accommodation including daily emergencies, cancellations and transfers; and to ensure that the placement of suitable accommodation is sufficient to meet with clients' individual needs and service demands. the Bookings &amp; Cancellations Officer are motivational to ensure a high-quality service is delivered.&nbsp;
2. You are an expert negotiator with a wide range of professionals to ensure the best possible outcomes can be achieved while recognising conflicting priorities.&nbsp; You organise your team to be highly efficient and effective in their roles, balancing the need to work independently but collaboratively to meet contextual needs.&nbsp; You are proactive in reviewing and evaluating your own performance and acting on your own initiative to improve and develop.&nbsp;
3. Manage workloads within and across teams to flex resources where needed to ensure workloads are balanced to prevent backlogs arising, i.e. backlog of housing benefit claims, setting up rent accounts, updating accommodation fields on housing databases for accurate recording of TA numbers, placements and move-on.&nbsp;&nbsp;
4. You will manage allocated staff and resources using core processes and procedures consistently across the assigned operational activities in an efficient manner that is in compliance with all relevant policies and guidelines.
About You
<ol>
<li>You have a strong ability to lead, motivate, manage and develop staff in a challenging, high volume, fast paced working environment, supporting staff to deal effectively with the demands of frontline work while delivering key service objectives.</li>
<li>You have expert communication skills both verbally and in writing to engage effectively with a broad range of people to influence, negotiate and persuade and achieve multidisciplinary outcomes across services.</li>
<li>You act with integrity, take personal responsibility and handle stress effectively, being a confident decision maker while motivating others to achieve successful corporate preventative outcomes, using proactive and creative solutions.</li>
<li>You work flexibly and independently, adapting to changing needs and proactively keep the team up to date with legislation, policy and guidance to ensure legally compliant recommendations and decisions.</li>
<li>You have excellent analytical and problem-solving skills, a comprehensive understanding of issues faced by vulnerable people and you work collaboratively with others to meet a range of needs while leading and managing a team to achieve targets and service objectives and make the team the very best it can be.</li>
</ol>
Qualifications: 
<ol>
<li>You have a degree or relevant work-based experience in similar environment dealing with vulnerable households and engaging in continual professional development.</li>
<li>You can travel independently around the Borough to visit residents in their homes and meet other professionals in community settings.</li>
<li>A basic DBS check is required.</li>
</ol>
If the points below resonate with you, we’d love you to put in an application: 
Are you passionate about customer services?
Are you an experienced homelessness professional?
Are you looking to working in a forward thinking and progressive housing department?
Read more about the work you’ll be doing in the Role Profile.
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email: <a href="mailto:Paul.Nally@hounslow.gov.uk" target="_blank">Paul.Nally@hounslow.gov.uk</a> 
Interviews for this job will be held during July 2025.
Closing date – 9th July 2025

London Borough of Hounslow

Assistant Service Manager, Bookings and Cancellations (Mat Cover)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6747/Strategic_Lead_-_Benefits_and_Homeless_Prevention_JD_-_Final__1_.pdf" target="_blank">Strategic_Lead_-_Benefits_and_Homeless_Prevention_JD_-_Final__1_</a></li>
</ul>

Please apply online via the link provided.



Hackney is London's most diverse and dynamic borough. Stretching from the edge of the City, to the Queen Elizabeth Olympic Park, it is an area of rapid economic growth, particularly in the tech, media, fashion and other creative industries. Hackney has more green space than any other inner London borough, some of the capital's best schools, and first class transport connections, which combined with excellent local public services and a thriving arts, cultural and retail sector, are fast making it one of London's most popular areas to live, work and visit.
Our challenge is to make sure that our borough's economic growth provides benefits for everyone who lives here, and to create opportunities that will transform the lives of local people.
We know that staff are key to our success and we are seeking people with ambition, creativity and commitment to our values to help us achieve the best for the people of Hackney.
Our Benefits and Homeless Prevention Service has responsibility for all areas of homelessness; from rough sleeping to housing allocations as well as the assessment of Housing Benefit, Council Tax Reduction and the Here to Help Service. This innovative approach is helping us provide a more joined up service and more focused support for those in Hackney that are at risk of homelessness.
We are currently recruiting for an additional Strategic Lead to join a team of 7, specifically to manage our Housing Supply area. The Housing Supply area is responsible for the procurement and contract management of temporary accommodation providers, as well as sourcing privately rented homes for homeless households.
A large part of this role is negotiation, contract management and establishing and maintaining good relationships with landlords. You will be the face of the Service to private rented sector landlords nationwide and you will lead on the development to source new properties, both in and out the borough. You will have good commercial acumen, and be financially astute exercising effective control over budgets, quality and performance.
The Council regularly tenders for new providers under a Dynamic Purchasing System and this role is responsible for leading on the evaluation and scoring of new tenders and bringing them on to the framework. Part of the role is managing a team who are responsible for visiting and inspecting properties.
With the introduction of the Renters Reform Act this year, you will also lead on implementing changes to ensure compliance and closer working with Private Sector Housing colleagues on enforcement, inspections, licensing and tenancy sustainment for tenants. We are looking for those with significant knowledge and experience managing within a housing supply environment.
The new manager will possess strong negotiating skills and knowledge of relevant legislation which must include a working understanding of the Housing Health and Safety Rating System. You will need to be confident and passionate about outstanding customer service and making sure delivery standards are achieved providing critical support for local people.
You will possess good political awareness skills and be articulate, organised and resilient. The ability to multi-task and be a strategic thinker is imperative. Strong contract management experience is essential encompassing a strong and professional attitude delivering creative and innovative solutions
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Closing date for applications:&nbsp;08 July&nbsp;2025 (22.59)
Interview and assessment date:&nbsp;W/C 21 Jul&nbsp;2025
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

London Borough of Hackney

Strategic Lead-Benefit & Homeless Prevention

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6784/.Candidate_briefing_note.docx" target="_blank">.Candidate_briefing_note</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6785/Competency_Framework.pdf" target="_blank">Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6786/JD_Accommodation_Procurement_Officer.pdf" target="_blank">JD_Accommodation_Procurement_Officer</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.




Wokingham Borough Council is committed to preventing and relieving homelessness in our community by securing suitable accommodation for those in need. Our team plays a critical role in ensuring that homeless households have access to safe and secure housing. We are currently seeking an experienced and proactive candidate to join our team as an Accommodation Procurement Officer. This role is essential in helping us expand our network of accommodation providers and support households in transitioning from temporary or insecure housing to more permanent solutions.


The Role
As an Accommodation Procurement Officer, you will work closely with our Homelessness Prevention Officers to secure private rented sector accommodation for households at risk of homelessness.
Please note this is a 12-month fixed-term contract.
Your main responsibilities will include:
<ul>
<li>Establishing a network of new accommodation providers. Engage with existing and prospective landlords and letting agents to expand our pool of available properties.</li>
<li>Conducting thorough property inspections.</li>
<li>Adhering to procurement processes and compliance checks.</li>
<li>Promoting the uptake of our Rent Guarantee Scheme.</li>
<li>Coordinating property viewings.</li>
<li>Managing properties under the Rent Guarantee Scheme, including conducting regular inspections and taking enforcement action when necessary.</li>
<li>Inspecting and procuring properties to meet business requirements.</li>
<li>Conducting regular visits to households.</li>
</ul>
About You
We are looking for an organised and motivated individual with a strong background in housing procurement or property management. The ideal candidate will have:
<ul>
<li>Experience working with landlords and letting agents, with a proven ability to build and maintain positive relationships.</li>
<li>A thorough understanding of property standards and regulations.</li>
<li>Strong organisational skills and excellent communication and negotiation skills.</li>
<li>A proactive approach to problem-solving and the ability to work independently as well as part of a team.</li>
<li>Experience in housing management is highly desirable.</li>
</ul>
The successful candidate must hold a full clean UK driving licence and have their access to their own vehicle, as the role involves regular travel within and outside the Wokingham borough.
Don’t miss out on this exciting opportunity to join an excellent and dynamic team.
Please note, we recommend submitting your application as soon as possible, as this advert may close early if a suitable candidate is identified.
For an Informal discussion, please email Paul Morgan, Temporary Accommodation and Resettlement Team Lead - <a href="mailto:paul.morgan@wokingham.gov.uk" target="_blank">paul.morgan@wokingham.gov.uk</a>
Closing date of applications: 11.00pm on 21/07/2025
Interview date: Week commencing 28/07/2025
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.&nbsp;&nbsp;&nbsp;
Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful.&nbsp; Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Wokingham is an equal opportunities employer.

Accommodation Procurement Officer

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About the role:
Are you passionate about making a difference in people’s lives through housing? Horsham District Council is looking for a dedicated Housing Officer (Landlord Services) to join our dynamic Housing Services team.
As a Housing Officer (Landlord Services), you will manage a diverse portfolio of properties and tenants, working with private landlords and our council housing company. You will play a crucial role as the vital link between our customers and landlords, helping to ensure safe, affordable, and well-managed housing within our district.
You will be responsible for:
<ul>
<li>Managing tenancies and ensuring both tenant and landlord obligations are met, as outlined in the tenancy agreements.</li>
<li>Supporting a diverse clientele by utilising outreach services to encourage tenancy sustainment.</li>
<li>Facilitating timely rent collection from tenants and working with outreach services in times of financial hardship.</li>
<li>Procuring new private sector landlords to participate in either the Council’s Private Rented Sector or Private Sector Leasing Schemes.</li>
<li>Working closely with the wider Housing Services team, which handles homelessness, the housing register, and the delivery of new affordable homes.</li>
</ul>
About you:
To succeed as Housing Officer (Landlord Services), you will be a solution-focused, people person, with the ability to build rapport with individuals from diverse backgrounds and lived experiences. You will have:
<ul>
<li>Proven experience working within private lettings or a housing association environment.</li>
<li>Strong communication and interpersonal skills</li>
<li>Competence in IT and excellent attention to detail</li>
<li>The ability to work both independently and collaboratively as part of a team.</li>
</ul>
As this position is an essential car user role, you will be required to travel around the District and therefore a full and current UK driving licence and access to your own vehicle is essential.
At Horsham District Council, you will be part of a supportive team that is committed to delivering high-quality housing services. We offer a rewarding work environment where your efforts directly contribute to the wellbeing and stability of our community and make a real difference in the Horsham District.
For an informal discussion about this role please call Margaret Cartmell, Housing Services Manager on 01403 215110.
About us:
We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.
We encourage and support our employees to have a healthy work life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.
We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the&nbsp;<a href="https://www.hants.gov.uk/hampshire-services/pensions/local-government/about-the-scheme/scheme-benefits" target="_blank">Local Government Pension Scheme (LGPS)</a>, where the Council contributes circa 20% of pensionable salary.
To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership &amp; Management (ILM), Master of Business Administration (MBA).
Visit our&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers" target="_blank">Jobs and careers page</a>&nbsp;to find out more about&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers/working-for-horsham-district-council" target="_blank">Working for Horsham District Council</a>&nbsp;and&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers/our-employment-commitments" target="_blank">Our employment commitments</a>.
To apply:
If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.
Internal applicants, if you would like to apply for the role, please submit an expression of interest to&nbsp;<a href="mailto:HR@horsham.gov.uk" target="_blank">HR@horsham.gov.uk</a>&nbsp;explaining clearly how you meet the criteria and what you feel you can bring to the role.

26 Housing Jobs in Woking, UK