First Line Support Engineer
Salary: £39,871.93 per annum with yearly increments based on performance, plus £4613.61 London Allowance and 10% On call Allowance per annum
Contract Type: Permanent
Location: Ebury Bridge, 3 Ebury Bridge, London, SW1W 8RP
Type of Working Arrangement: Blended approach of home and office-working is available
Hours: 37 hours per week
British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.
The Opportunity:
Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for a First Line Support Engineer to join the Control Rooms and Visual Services team. As a First Line Support Engineer, you will provide proactive technical support to maintain the operational integrity of BTP's CCTV infrastructure and associated systems. Working closely with internal stakeholders and external providers, you will diagnose, troubleshoot and resolve technical issues, helping to ensure the availability and reliability of critical visual services across the Force.
What you'll be doing:
- Providing first-line technical support for CCTV systems, PCs, laptops and associated infrastructure within the department.
- Diagnosing, troubleshooting and resolving hardware, software, network and CCTV-related issues, including liaison with external service providers
- Supporting remote server infrastructure, carrying out daily system checks and helping maintain high availability of critical services.
- Working with Technical Support Engineers and the Head of Visual Services Network and Infrastructure to implement new hardware, software and infrastructure improvements.
What you'll bring to the team:
- A Bachelor's degree, HND in Computer Science, Information Technology or a related discipline, or equivalent professional experience.
- Previous experience in a technical support, IT support or service desk environment.
- Knowledge of IP and analogue CCTV systems, including fault diagnosis and troubleshooting.
- Understanding of Windows Server environments, networking principles and network protocols.
- Strong problem-solving, prioritisation and communication skills, with the ability to manage multiple tasks effectively
What we offer:
- 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
- Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
- Bespoke benefits platform and Blue Light Card access.
- Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
- Interest-free annual rail season ticket loan after 6 months.
- Access to the Transport Benevolent Fund for health, welfare, and financial support.
- Development opportunities, including fully funded apprenticeships.
- Excellent Pension scheme: We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.
Additional Information:
This role requires additional Security Clearance, you must be willing to undertake this.
Further information about this vacancy can be found in the attached job description.
Vetting: Successful applicants will be required to pass Management Vetting (5 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document.
Medical: We’ll ask for relevant health and medical history details to support employee wellbeing.
References: We'll ask for references to cover the past 5 years.
Notice Period - This role is subject to a one month notice period.
Applications will be via an up-to-date CV and online application form, as part of this application please outline how your skills and experience demonstrate your suitability for the role. AI can be a useful tool to spark ideas or help you organise your thoughts, but when it comes to your application, we want to hear from you, not an algorithm. What truly stands out to us are genuine stories, personal insights and the experiences that have shaped who you are. Authenticity matters - it helps us understand your motivations, your strengths and how you’ll contribute to our team. So, use AI if it helps you get started, but let your own voice lead the way.
Completed applications must be submitted by 11.59pm, Thursday 23rd July 2026
Inclusion & Diversity:
We are committed to building a workforce where everyone feels they belong.
We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve.
We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all. We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices.
If you need any reasonable adjustments during the recruitment or selection process, please let us know - we are happy to support you. Your talent, your potential, and your unique perspective matter here.
For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme
Join Us:
Ready to take the next step in your career? At BTP, you’ll have the opportunity to grow, make a real impact, and be part of something extraordinary.
Find out why BTP could be the perfect fit for you - About Us - British Transport Police
Curious about what life at BTP is really like? Hear directly from our people and discover what makes working here so rewarding. Explore real stories on our blog: Our Stories - British Transport Police
For further information, please contact our Resourcing Team -RecruitmentTeam@btp.police.uk.
Salary range
- £43,985.54 per year