Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

The Business Change Manager works proactively to ensure the business is prepared and ready to adopt and embed new ways of working, enabling realisation of project or programme benefits.

Job description

As a Business Change Manager, you will be a confident collaborator, building strong stakeholder relationships. This includes agreeing and assuring co-ordinated business change activities using recognised business change tools and methodologies.

Demonstrating excellent communication skills, you will create support for change, understand impacts, and implement identified activities required for successful delivery.

Key Responsibilities

Provide visible and effective leadership by leading delivery of the full suite of business change activities within the project, supporting business case benefits and outcomes in an inclusive and respectful manner.
Provide line management where required, and offer expert business change advice, coaching and support to develop skills and achieve high performance.
Champion best practice by enhancing stakeholders' understanding of change and recognising their contribution to successful delivery.
Prepare and update business change elements of the Business Case, and lead creation of required products, defining the approach and applying appropriate tools and methodology based on scale and scope.
Ensure all business change activity is completed on time and to appropriate standards to facilitate adoption of change, assessing impacts enabling mitigation planning.
Create and maintain the change plan, driving delivery progress, monitoring and reporting through governance, and identifying business readiness criteria to assess readiness to go live with stakeholders.
Support identification of benefits and plan for benefits realisation, working with the project team to ensure adoption of new capabilities.
Create and maintain the project communications plan, ensuring communications are clear and accessible, and manage stakeholders by identifying, analysing, and engaging them to influence adoption and foster strong change networks.

Please ensure you read the Project Delivery Capability Framework here and Project Delivery Accreditation details in full prior to applying.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.

Travel

Occasional travel may be required to other Home Office locations. Any associated costs will be reimbursed in line with Home Office policy.

Person specification

Essential Criteria

You will have a passion for Business Change, with the following skills or proven experience:

Ability to lead and deliver a full suite of Business Change activities for one or more projects, while supporting and developing teams to achieve high performance in an inclusive and respectful environment.
Experience of identifying, analysing, and engaging stakeholders, creating and maintaining engagement plans, and influencing stakeholders to secure buy-in and advocacy of change.
Ability to create required Business Change products and apply principles and methodologies to understand and address impacts on stakeholders.
Experience of planning and maintaining business change plans that mitigate change impacts and support successful delivery for all affected parties.
Ability to identify, assess, and update business readiness criteria to ensure smooth transition and adoption of change, considering diverse stakeholder needs.
Experience of creating and maintaining communications plans that meet stakeholder and project needs.
You will have (or be willing to attain) a recognised professional accreditation in change management.

Desirable Criteria

Experience of leading complex, high-profile change initiatives within large transformation programmes, ideally in a technical environment.
Ability to support benefits identification and profiling, and plan for benefits realisation to demonstrate value from change initiatives.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Communicating and Influencing
Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

Leadership

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

A Civil Service pension with an employer contribution of 28.97%.
In-year reward scheme for one-off or sustained exceptional personal or team achievements.
25 days annual leave on appointment, rising with service to 30 days.
Eight days of public holidays, plus one additional privilege day.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
See more of our benefits on our careers website.

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Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

Application – by 1st February 2026

As part of the application process, you will be asked to complete:

CV
Personal Statement (maximum 1000 words).
Evidence of the Behaviour Leadership (maximum of 250 words).

Your CV should consist of your career history, qualifications and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

2. Sift – week commencing 9th February 2026

The sift will be held on the CV, Personal Statement and Behaviour Leadership.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement and CV. Candidates who pass the initial sift will then be progressed to a full sift that will consist of the Behaviour Leadership.

3. Interview – week commencing 2nd March 2026

If you are successful at sift stage, you will be invited to an interview that will be Behaviour (as listed in the job advert) based questions.

The interview will take place via video, using Microsoft Teams.

In addition, candidates will be asked to prepare a presentation that will be delivered at interview. The presentation question/scenario will be disclosed closer to the interviews.

The presentation will be assessed against 'Experience' on the 'Success Profiles' and will be assessed against the 'Essential Criteria' as listed in the job advertisement.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Location

You can select up to threelocations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred location(s) and you decline, your application will be withdrawn.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Reserve lists will be held for each location. Candidates will be appointed in merit order by location.

Candidates judged to be a near miss at interview may be offered a post at the grade below the one advertised without the need to go through a further selection process, providing the role has the same Success Profiles elements and essential skills. There is no guarantee that further such vacancies will arise.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. The level of Criminal Record Check required for this role is Basic. Further details are included in the Notes to Candidates.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

1 Management Job in Southport, UK