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Tenancy Support Officer(Temporary Accommodation)(RP0131)Starting salary £33,363pa with potential progression to £36,301pa on achieving designated skills and experience12 months fixed term contract37 hours per week (hybrid working)Are you someone who enjoys assisting others? Are you able to find solutions for people? If so, this could be the ideal job for you!We are looking for a dedicated and empathetic individual to join our Temporary Accommodation Team.Working as part of a busy Housing Needs Team, across several locations, you will be helping families and vulnerable people whilst they reside in the Council’s temporary accommodation. You will have the knowledge, flexibility and skills to deal with people from different backgrounds and situations.As part of the Temporary Accommodation team, you will assist residents with maintaining their rent payments, making claims for welfare benefits and ensuring income maximisation.Safeguarding vulnerable people is at the heart of the service we provide, and you will be expected to have a sound understanding of safeguarding principals.You will have strong technical and working knowledge of welfare benefits and in particular the processes and entitlements to housing benefit. Part of the role will involve referring to and liaising with partner organisations and to actively participate in statutory and multi-agency case meetings such as professional’s meetings and child protection conference as required.Our customers come from all backgrounds with different life experiences. When they approach us, they are often going through the most stressful time in their life. You will assist them in areas they are struggling and need support with.This team changes lives, and you can be part of that!Applicants will need to have a full driving licence and use of a car as the role involves frequent travel between sites.Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do. We value everyone who works with us, no matter what their role is. We are committed to supporting and developing our staff.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results. If you would like to have an informal discussion about the role, please contact Dan Parsons Temporary Accommodation Manager on 01707 357618Closing date for applications is 29 June 2025Remote assessments to be held on 7 July 2025Interviews will be held on 14 July 2025 Keywords: welwyn hatfield, housing needs, temporary accommodation, support, safeguarding, welfare.

Welwyn Hatfield Borough Council

Tenancy Support Officer (Temporary Accommodation) (RP0131)

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Youth Support Worker - Young People’s Housing Service - St AlbansFull time - 37.5 hours per week - £25,857paDo you want to make a lasting impact in the lives of young people? We are looking for a compassionate and motivatedSupport Worker to join our dedicated team at the Young People’s Housing Service (YPHS) in St Albans, supporting separated migrant children aged 16-18 who are homeless or at risk of homelessness.This role operates within a 24-hour rotational shift pattern, which includes regular overnight sleep-in shifts on a weekly basis. Support Worker’s must be prepared to work a variety of shifts, including evenings, weekends, and bank holidays, as part of a consistent rota.As a Support Worker, you will play a vital role in helping young people build the skills and confidence they need to live independently. You will work closely with each individual to:<ul>
<li>Develop personalised support plans tailored to their goals and needs</li>
<li>Promote independence through life skills such as cooking, cleaning, and budgeting</li>
<li>Support access to education, employment, and healthcare services</li>
<li>Build trusting relationships and provide emotional support</li>
<li>Respond effectively in crisis situations and contribute to safeguarding plans</li>
</ul>You’ll be part of a passionate, values-driven team that works collaboratively with social workers, local authorities, and other professionals.About you: We’re looking for someone who is empathetic, resilient, and committed to empowering vulnerable young people.You will also need to:<ul>
<li>Communicate clearly and adapt to diverse needs and backgrounds</li>
<li>Work flexibly as part of a 24-hour rota, including weekends, bank holidays, and sleep-ins</li>
<li>Work independently and as part of a team in a fast-paced environment</li>
<li>Hold a full UK driving licence and have access to a vehicle</li>
</ul>We offer a structured induction, ongoing training, and the opportunity to gain a nationally recognised qualification in health and social care.Hightown Benefits:<ul>
<li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li>
<li>£25,857 pa for a 37.5 hour a week contract</li>
<li>Workplace pension scheme and life assurance of three times your annual salary</li>
<li>Mileage paid for car usage</li>
<li>Fully paid DBS</li>
<li>Annual bonus based on satisfactory performance</li>
<li>Monthly attendance bonus and annual salary and cost of living review</li>
<li>Ongoing professional development and training to help you deliver outstanding support</li>
<li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li>
<li>Employee assistance helpline</li>
</ul>Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Youth Support Worker

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21 to 28 hours per week 
 
The advertised salary is for full time work (36 hours per week), the salary for part time will be calculated on a pro-rata basis 
 
Enfield Legal Services are recruiting a Senior Civil Litigation Lawyer, this is a fantastic opportunity for talented and ambitious professionals to join a friendly, committed and highly regarded in-house legal team to help deliver quality legal advice, as well as making a real contribution to the quality of life and sustainability of the borough. 
 
Specialising in general civil litigation including Landlord and Tenant, employment, licensing, commercial litigation, judicial review, injunctions, ASB, possessions, tenancy fraud, we are looking for individuals who are real team players who are self-motivated and flexible. 
 
Successful candidates will have a minimum of 5 years post-qualification experience in the relevant area and will be used to carrying a heavy caseload, working with minimum supervision. You will have excellent communication skills and will be able to deal with people at all levels. You will have excellent drafting and negotiating skills and will have a strong understanding of the relevant area(s) of law. Local authority experience is desirable but not essential, provided you have good experience in the right areas of work. Litigator roles will require advocacy experience. 
 
We work collaboratively and flexibly and welcome applications from all members of the community. Enfield Legal Services is a friendly and progressive team focussed on delivering our clients’ objectives. We provide training and mentoring for the right candidates and can offer a competitive package. Car parking is available on-site and we are close to two train stations. If you want to be part of our journey, we would love to hear from you. The roles are open to Solicitors, Barristers or Fellows of CILEX. 
 
The post is part time between 21 to 28 hours per week. This post is classified as a flexible worker and requires 2 days office attendance a week, although during the probationary period to support learning and assisting the post holder to excel in the role office attendance maybe up to 5 days per week. 
 
Applicants are invited to submit a C.V. together with a supporting statement, addressing the criteria outlined in the job role and person specification of the role before the closing date. For more information, please see the attachments at the bottom of this advert. 
 
The roles will sometimes require cross-working with other teams within the department. 
 
Contact Details - 
 
If you would like to know more about the role, please contact Antonia Makanjuola on 020 8132 1122 for an informal discussion. 
 
If you have any difficulties accessing this information, please contact Andrea Walkerdine at <a href="mailto:andrea.walkerdine@enfield.gov.uk" target="_blank">andrea.walkerdine@enfield.gov.uk</a> or on 020 8132 1022. 
 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
Planned closing date 29/06/2025 - We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

London Borough of Enfield

Senior Civil Litigation Lawyer

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Salary range: £50,574 - £53,607 p.a. inc. London weighting
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
&nbsp;
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
&nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
&nbsp;
The Post
We are looking for a highly motivated individual to join a dynamic and growing Infrastructure Planning Team, in a borough that has an ambitious programme for regeneration and growth that is inclusive and delivers real benefits for its businesses, residents and communities.
This is an exciting opportunity to make a positive contribution to ensure regeneration and growth in the borough is delivered in line with Brent’s Local Plan and Borough Plan priorities through the planning and provision of infrastructure. At principal level you will supervise career grade officers and lead collection and processing of CIL income and s106 financial and non-financial contributions. You will proactively provide advice to colleagues and applicants on s106 obligations, CIL, infrastructure, planning applications and pre-application enquiries. &nbsp;You will establish and improve effective S106 and CIL processes, reconcile s106 and CIL accounts, and transfer MCIL collected on behalf of the Mayor of London. Working with the Infrastructure Planning Manager you will develop a new Infrastructure Delivery Plan, to better prioritise and deploy S106, CIL and other capital investment, to deliver infrastructure that best supports development and growth for the benefit of new and existing communities alike.
This is a fantastic opportunity for an experienced planner (or equivalent background and qualification) to further develop their career in this vibrant and diverse borough in north-west London. This permanent post is based at Brent Council’s award-winning offices at the heart of the Wembley Park regeneration and within walking distance of Wembley Park station.
The Person
You will have passion and enthusiasm for infrastructure planning, a track record of delivery, and desire to play your part in ensuring Brent’s diverse communities can participate and share in the benefits of regeneration and growth.
Experience of infrastructure planning and supervising staff, a comprehensive knowledge of s106 and CIL legislation and regulations, infrastructure planning policy and issues, as well as partnership working between the public and private sector, will be essential to ensure successful delivery of service objectives, and infrastructure planning and project delivery. With a positive can do attitude, you will take the initiative and be creative in problem solving and planning, collecting and investing s106 and CIL.
The role presents a fantastic opportunity for a well-organised, highly motivated individual, passionate about infrastructure planning to deliver high quality outcomes and projects.
Closing date: 29 June 2025 (23:59)
&nbsp;
Additional Information&nbsp;

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.


This position is only open to redeployees currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Forwarding ‘internal only’ roles to external candidates may lead to disciplinary action being taken.
&nbsp;
This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Forwarding ‘internal only’ roles to external candidates may lead to disciplinary action being taken.


Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. &nbsp;
The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found&nbsp;<a href="https://www.cifas.org.uk/fpn" target="_blank">here</a>. &nbsp;
Brent has a positive approach to flexible working.
&nbsp;
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on&nbsp;&nbsp;<a>recruitment@brent.gov.uk&nbsp;</a>

Brent Council

This is Brent

Principal CIL S106 Infrastructure Officer

<ul></ul>





Grants Processing Officer Required&nbsp;&nbsp;
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
&nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
&nbsp; &nbsp;&nbsp;The Post
This is an excellent opportunity to join a successful team in providing a high quality; customer focussed front-line service facilitating adaptations for residents who are elderly, young, vulnerable or have disabilities.
Private Housing Services have a successful adaptation program, we also provide assistance to residents with property repair needs. We are seeking to appoint an additional Grants Processing Officer to assist with the increase in demand for our service.
You will be responsible for processing enquiries for disabled adaptations, handyperson and hospital discharge service, and enquiries for repairs. This will involve liaising with customers, hospitals, occupational therapists and contractors, effectively dealing with enquiries about the service and offering a support function for our very busy grants &nbsp;team.
Attention to detail and the ability to accurately record information is essential as well as the ability to communicate with customers, their representatives and our internal and external partners
The Person
<ul>
<li>Are you customer focussed?</li>
<li>Do you have a keen eye for detail and accuracy?</li>
<li>Do you have the ability to work effectively, both on your own and within a team?</li>
<li>Do you possess excellent oral and written communication skills?</li>
<li>Are you able to effectively prioritise your own workload and work to deadlines?</li>
</ul>
If so, we welcome your application!
Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits:
•&nbsp;&nbsp;&nbsp;&nbsp;27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service •&nbsp;&nbsp;&nbsp;&nbsp;Very generous employer pension contribution •&nbsp;&nbsp;&nbsp;&nbsp;Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) •&nbsp;&nbsp;&nbsp;&nbsp;A wide range of family friendly policies such as parental leave •&nbsp;&nbsp;&nbsp;&nbsp;Access to affordable parking nearby •&nbsp;&nbsp;&nbsp;&nbsp;Access to our Zipcar scheme&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Access to our Employee Assistance programme for free confidential counselling •&nbsp;&nbsp;&nbsp;&nbsp;Season ticket loan for public transport •&nbsp;&nbsp;&nbsp;&nbsp;Cycle to work scheme and good onsite facilities •&nbsp;&nbsp;&nbsp;&nbsp;Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.

Grants Processing Officer

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Salary range: £43,299 - £49,551 p.a. inc. London weighting
Contract: Fixed term/Secondment - 12 Months&nbsp;
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time &nbsp;
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
&nbsp;
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
&nbsp;
The Post
&nbsp;
We are looking to recruit an Environmental Health Officer/Enforcement Officer to join our Health &amp; Safety Enforcement Team with responsibilities primarily for health and safety interventions, accident investigations, special treatment licensing, and smoke free enforcement.
&nbsp;
The Person
We are looking for enthusiastic individuals&nbsp;who are looking to make a difference and contribute to the Borough's wellbeing&nbsp;with opportunities to gain experience in a wide range of commercial settings; explore opportunities and take part in regular high profile projects to improve the health and wellbeing of the Borough’s visitors and businesses. Consideration will also be given to newly qualified EHOs who have signed up to the CIEH EHP pathway to registration.
To be successful you will need to have a professional qualification to undertake health and safety interventions e.g. NEBOSH or a&nbsp;Diploma/BSc/MSc in Environmental Health and EHRB registered with the CIEH. You will also need to have a good working knowledge and understanding of health and safety legislation as well as experience of investigating RIDDOR notifications, health and safety complaints and enforcement action.
Closing date: 29 June 2025 (23:00)

 Additional Information&nbsp;

If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.&nbsp;
This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Forwarding ‘internal only’ roles to external candidates may lead to disciplinary action being taken.


Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
&nbsp;
The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found&nbsp;<a href="https://www.cifas.org.uk/fpn" target="_blank">here</a>. &nbsp;
Brent has a positive approach to flexible working.
&nbsp;
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on&nbsp;&nbsp;<a>recruitment@brent.gov.uk&nbsp;</a>

Senior Environmental Health and Enforcement Officer

<ul></ul>





Complaints and Resolution Officer Location: Hemel Hempstead (Hybrid) Salary: £39,822 Hours: Full-timeAre you passionate about making a difference in people's lives? Do you have a knack for resolving issues with empathy and efficiency? If so, Hightown has an exciting opportunity for you to join our newly established Complaints and Resolution team!About Us:Hightown is a charitable housing association dedicated to providing homes and support to those in need across Hertfordshire, Bedfordshire, and Buckinghamshire. With over 9,000 homes and a team of more than 1,000 dedicated staff, we are committed to building new homes and delivering excellent housing and support services.The Role:As a Complaints and Resolution Officer, you will be at the forefront of our mission to provide exceptional customer service. It is important that you have previous complaints handling experience, preferably within the social housing sector. Your role will involve:<ul>
<li>
Listening and Responding: Be the first point of contact for customers expressing dissatisfaction, ensuring their concerns are heard and addressed promptly.</li>
<li>
Investigating and Resolving: Work closely with customers, colleagues, and contractors to investigate complaints, identify service failures, and provide comprehensive responses.</li>
<li>
Building Relationships: Use your excellent communication skills to build constructive relationships with customers, resolving concerns at the earliest opportunity.</li>
<li>
Ensuring Compliance: Follow the Housing Ombudsman Service's Complaints Handling Code, ensuring all deadlines are met and processes are followed meticulously.</li>
<li>
Driving Improvement: Identify and share learning opportunities from complaints to promote continuous service improvement.</li>
</ul>Key Responsibilities:<ul>
<li>Administer Hightown's complaints handling process, including logging, tracking, and recording outcomes.</li>
<li>Engage proactively with colleagues to gather information and respond to complaints effectively.</li>
<li>Provide feedback to customers on changes made due to lessons learned from complaints.</li>
<li>Support the Complaints and Resolution Manager with annual submissions and performance reports.</li>
<li>Liaise with external agencies to ensure successful resolution of complaints.</li>
</ul>About You:<ul>
<li>
Empathetic and Customer-Focused: You understand the importance of listening and responding to customer needs with empathy.</li>
<li>
Detail-Oriented: You have a keen eye for detail and ensure all records and documentation are accurate.</li>
<li>
Proactive and Collaborative: You work well with others and take initiative to resolve issues efficiently.</li>
<li>
Communication: Excellent written and verbal communication</li>
<li>
Knowledgeable: You stay updated on current legislation, regulatory requirements, and best practices and ideally have experience in housing.</li>
<li>
Experience: You have previous experience in investigating complaints and demonstrating your ability to handle complex issues and provide thorough resolutions.</li>
</ul>What We Offer:<ul>
<li>
A Supportive Environment: Join a team that values collaboration and mutual support.</li>
<li>
Professional Growth: Opportunities for training and development to enhance your skills.</li>
<li>
Annual leave: 33 days including Bank Holidays (increasing with service)</li>
<li>
Competitive Salary: £39,822 per annum for a 35-hour week.</li>
<li>Monthly Attendance Bonus</li>
</ul><ul><li>
Flexible working: Hybrid working after 3 months service</li></ul><ul>
<li>
Workplace Pension Scheme: And life assurance cover of three times your annual salary.</li>
<li>
Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.</li>
<li>
Employee Support: Health &amp; wellbeing services.</li>
<li>Free On-site Gym Access</li>
</ul>Join Us:If you are ready to make a meaningful impact and be part of a team that is dedicated to providing excellent housing and support services, we want to hear from you!Apply now and help us continue to build a better future for our communities.We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.Hightown is an Equal Opportunities &amp; Disability Confident Employer

Complaints and Resolution Officer

<ul></ul>





Complaints Assistant Location: Hemel Hempstead Salary: £27,663 Hours: Full-time (Hybrid)Do you have strong administration skills and would like to be part of a new team that delivers high-quality customer service? If so, Hightown Housing Association has an exciting opportunity for you!About Us:Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.The Role:As a Complaints Assistant, you will play a crucial part in supporting the Complaints &amp; Resolution Manager and the wider Complaints &amp; Resolutions Team. Your responsibilities will include:<ul>
<li>
Administrative Support: Provide essential administrative support, including taking calls from customers and acknowledging complaints in writing.</li>
<li>
Complaints Log Management: Coordinate and administer the Complaints Log, ensuring it remains up-to-date and accurate.</li>
<li>
Data Input and Record Keeping: Input data, process information, and maintain the Complaints and Compliments logs with precision.</li>
<li>
Monitoring and Follow-Up: Regularly monitor and chase progress on commitments made during and after complaints investigations.</li>
<li>
Customer Engagement: Champion excellent customer service and engagement within the organisation.</li>
</ul>Key Responsibilities:<ul>
<li>Support the team to ensure a robust and consistent approach to complaint handling.</li>
<li>Provide administrative support to the Customer Complaints Scrutiny Panel and Quarterly Complaints Lessons Learnt meetings by taking minutes at meetings and sharing feedback.</li>
<li>Assist with collating responses to Subject Access Requests.</li>
<li>Complete complaints closure surveys with customers and support data collection.</li>
<li>Collaborate across the organisation to gather information and produce reports.</li>
<li>Promote customer engagement and excellent service within the wider organisation.</li>
</ul>About You:<ul>
<li>
Empathetic and Customer-Focused: You understand the importance of listening and responding to customer needs with empathy.</li>
<li>
Detail-Oriented: You have a keen eye for detail and ensure all records and documentation are accurate.</li>
<li>
Proactive and Collaborative: You work well with others and take initiative to resolve issues efficiently.</li>
<li>
Confident: You will be confident chasing colleagues and customers for information to ensure deadlines are met.</li>
</ul>What We Offer:<ul>
<li>
A Supportive Environment: Join a team that values collaboration and mutual support.</li>
<li>
Professional Growth: Opportunities for training and development to enhance your skills.</li>
<li>
Annual leave: 33 days including Bank Holidays (increasing with service)</li>
<li>
Competitive Salary: £27,663 per annum for a 35-hour week.</li>
<li>Monthly Attendance Bonus</li>
<li>
Workplace Pension Scheme: And life assurance cover of three times your annual salary.</li>
<li>
Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.</li>
<li>
Employee Support: Health &amp; wellbeing services.</li>
<li>Free On-site Gym Access</li>
</ul>Join Us:If you are ready to make a meaningful impact and be part of a new team that is dedicated to providing excellent housing and support services, we want to hear from you!Apply now and help us continue to build a better future for our communities.We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.Hightown is an Equal Opportunities &amp; Disability Confident Employer

Complaints Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0074/4159/HGV_Driver_Loader__A___post_nos_on_JD_.docx" target="_blank">HGV_Driver_Loader__A___post_nos_on_JD_</a></li>
</ul>

Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.
Hertsmere Borough Council are looking for HGV Driver/Loaders, to join our efficient street cleansing, waste and recycling collection service within and around Hertsmere.
The job involves driving a HGV refuse collection vehicle, being responsible for routine inspections, maintenance and cleansing of the vehicle.&nbsp; As part of the role you will complete all necessary paperwork and lead and also assist a small team involved in the collection of refuse.&nbsp;
&nbsp;
To apply you will need to have at least 1 years’ experience in a HGV driving role, &nbsp;you will have proven experience of manual handling and be capable of walking long distances and pulling and emptying refuse bins when required.
&nbsp;
This post is offered on a full time, permanent basis (36 hours per week) with opportunities for overtime. &nbsp;
Benefits include 27 – 32 days annual leave (depending on the length of Local Government Service), local government pension scheme, free car parking, free gym membership, cycle scheme, free Beryl Bike scheme, and season ticket loans.&nbsp;

This role is advertised on an ongoing basis and applications will be assessed on receipt.&nbsp; You will receive a response to your application within 3 weeks of submission.
Closing date for receipt of applications: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 31st March 2026, 10am

122 Jobs in Stevenage, UK