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To provide high‑quality operational and coordination support for learning and capability activity, enabling effective delivery through accurate administration, use of digital tools and responsive customer support.

The role supports efficiency, data quality and service delivery, working under the direction of the EO and within established processes.

About the role:

The Capability & Learning Support Officer provides practical support to the Culture & Capability team, ensuring learning activity runs smoothly and that records, systems and enquiries are managed accurately and professionally.

The role increasingly uses digital and AI‑supported tools to improve efficiency and consistency, while remaining focused on delivery support rather than decision‑making or oversight.

This role reports to the Culture & Capability Operations Officer.

Job description

Core Responsibilities:

Administrative and coordination support

Provide administrative support for learning and capability activity, including scheduling, bookings and logistics.
Support preparation of materials, communications and documentation.
Manage shared mailboxes and routine queries, escalating issues where appropriate.

Systems and data support

Maintain accurate records in learning systems and spreadsheets.
Support data collection for attendance, feedback and participation.
Use agreed digital and AI‑enabled tools to automate routine tasks where appropriate.

Financial processing support

Process purchase orders, invoices and payments in line with agreed procedures.
Maintain accurate records to support budget monitoring and financial assurance.

Service quality and teamwork

Deliver a responsive, courteous service to colleagues and external providers.
Work collaboratively within the team, supporting shared goals and priorities.
Identify issues or errors early and highlight them to the EO.

Person specification

Job Specific skills and Competencies:

This section states which skills and experience are deemed to be essential for this role, and also which are considered desirable.

You should refer to these in your application form.

Job Specific criteria:

Strong administrative and organisational skills.
High attention to detail and accuracy.
Ability to manage routine tasks effectively and meet deadlines.
Confidence using digital tools and systems.

Desirable criteria:

The following qualities are not essential for this particular post but have been deemed as desirable. These will only be taken into account in the event of two (or more) candidates acquiring the same score at either application or interview stage.

Experience supporting learning, HR or service delivery teams.
Experience working with administrative or finance systems.

Benefits

Alongside your salary of £15,869, Welsh Parliament contributes £4,597 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Details of the Selection Process:

Candidates are required to complete an application form through our recruitment portal addressing the job specific and desirable criteria.

Closing Date for applications:

23:59 02 August 2026.

Your application must be submitted before midnight on the closing date.

You will be updated on your progress via the email address you first register with. Please check your Junk Mail and Spam folders to make sure you don’t miss any future correspondence.

Interviews will be held in person week commencing: 19 or 20 August 2026.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Recruitment Team
Email : jobs@senedd.wales
Telephone : 03002007588

Salary range

£15,869 - £18,136 per year