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There are a number of casual opportunities available within Hillingdon Music Service.

Hillingdon Music Service is looking to recruit enthusiastic and reliable Casual Officers to support the delivery of a wide range of music activities, events and tuition programmes across the borough.

This is a varied role that combines safeguarding responsibilities, customer service, event support and administrative assistance. You will play an important part in ensuring that children and young people can participate safely in Music Service activities, including after-school and weekend tuition centres, concerts and special events.

Working as part of a supportive team, you will help maintain safe and welcoming environments, provide assistance to students, parents and visitors, support event delivery and contribute to the smooth day-to-day operation of the service.

You will:

• Support the supervision and safeguarding of children and young people attending Music Service activities and events.
• Assist with the safety and security of premises during Music Service sessions and events.
• Monitor public areas to ensure they remain safe, clean and accessible.
• Provide a welcoming and professional service to students, parents, visitors and staff.
• Assist with concerts and events, including ticket distribution, front-of-house duties and customer enquiries.
• Support emergency procedures, including acting as a First Aider and Fire Warden following appropriate training.
• Record student attendance and absence information.
• Respond to enquiries and direct questions to the appropriate members of staff.
• Support the movement and handling of musical instruments and equipment in accordance with manual handling guidance.
• Log and report maintenance, health and safety and safeguarding concerns.
• Assist with administrative tasks, including photocopying music, relaying messages and maintaining records.
• Ensure buildings are left clean, safe and secure at the end of each shift.

About You

We are looking for enthusiastic and dependable individuals who enjoy working with children and young people and take pride in delivering excellent customer service.

The ideal candidate will:

• Have excellent communication and interpersonal skills.
• Be approachable, supportive and able to build positive relationships with a wide range of people.
• Have a strong customer service focus and a positive, professional attitude.
• Be reliable, punctual and able to work independently when required.
• Be comfortable dealing with challenging situations calmly and confidently.
• Have good organisational skills and attention to detail.
• Be able to follow procedures and respond appropriately to emergencies and safeguarding concerns.
• Be willing to undertake First Aid and Fire Warden training.
• Be able to carry out manual handling tasks safely and appropriately.
• Be committed to safeguarding and promoting the welfare of children and young people.

No specific qualifications are required; however, experience working with children, young people, customers or within events, education or community settings would be advantageous.

The role requires regular contact with children and young people and includes responsibilities relating to their supervision and welfare.

Benefits

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development. Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:

• Enhanced DBS Check
• 5 years of Referencing

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.