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Job summary
UK Export Finance (UKEF) is seeking a Lead Performance Analyst to lead the development and use of high‑quality performance insight across digital services and wider organisational performance.
You will work across product teams, operational areas and senior stakeholders to ensure that performance is clearly defined, measured and actively used to drive better outcomes, value for money and continuous improvement.
This role sits within the Data & Analytics team in UKEF’s Digital and Technology division (DDaT) .
Job description
As a Lead Performance Analyst, you will:
- Lead the design and implementation of performance measurement frameworks including UKEF’s existing Business Plan metrics and DDaT Digital Services (KPIs, outcomes, benefits and user‑centred measures)
- Deliver complex, multi‑source analysis that supports evidence‑based decision‑making at both operational and senior leadership level
- Ensure performance insight is clear, trusted, and actionable, not just reported
- Improve organisational capability by automating, standardising and enabling self‑service performance insight, rather than creating dependency on analysts
You will not have formal line management initially, but you will be expected to provide technical leadership, set standards and influence how analysis is carried out and used across teams.
Main Activities
- Performance measurement and frameworks
- Lead the development of robust performance measurement frameworks, ensuring alignment to organisational objectives, digital service outcomes and user needs.
- Translate strategic goals into clear, evidence‑based KPIs and success measures that are understood and used by delivery teams and senior stakeholders
- Advanced analysis and insight
- Deliver complex performance analysis, drawing on multiple data sources to identify trends, drivers and issues affecting service and organisational performance.
- Evaluate the impact of changes and interventions, ensuring learning feeds back into decision‑making and prioritisation.
- Communication and storytelling with data
- Turn complex data into clear, compelling and actionable narratives for senior, non‑technical and technical audiences.
- Confidently communicate both positive and negative findings, offering proportionate, evidence‑based recommendations.
- Tooling, automation and self‑service
- Design and maintain analytical products using Power BI, underpinned by SQL and reliable data models.
- Use GA4 to integrate digital analytics with wider performance insight.
- Reduce manual reporting through automation, repeatable data pipelines and self‑service dashboards, enabling teams to access insight independently .
- Quality assurance and data integrity
- Take responsibility for the accuracy, robustness and appropriate use of data and analysis.
- Specify data preparation and joining approaches, clearly communicate limitations, and ensure insight is fit for purpose.
- Lifecycle and user‑centred analysis
- Apply performance analysis across multiple stages of the product and service lifecycle, selecting appropriate methods and metrics at each stage.
- Integrate quantitative performance data with qualitative insight (e.g. user feedback or research findings) to develop hypotheses and test improvements.
- Working with users and stakeholders
- Work confidently with senior stakeholders, challenging assumptions where evidence requires it.
- Operate effectively within constraints such as data quality, security, privacy and delivery pressures, adapting approaches pragmatically.
- Community and capability leadership
- Contribute to the performance analysis and Power BI communities of practice at UKEF by sharing good practice, approaches and standards.
- Support and upskill colleagues through guidance, templates, peer review and coaching, despite no formal line management.
This role aligns to Government DDaT Lead Performance Analyst role profile with Practitioner‑level capability required in the following skills:
- Analysis and insight
- Communicating analysis and insight
- Performance measurement
- Quality assurance of data and analysis
- Technical understanding (performance analyst)
- Understanding analysis across the product lifecycle
- User‑centred analysis
- Working within constraints
What success looks like (first 6 months)
- Clear, agreed performance frameworks exist for priority services and organisational metrics.
- Power BI dashboards and GA4 insight are actively used in decision‑making, not just reporting.
- Senior stakeholders demonstrate increased confidence in data‑led decisions.
- Teams are more self‑sufficient in accessing and interpreting performance insight.
This list is not exhaustive, and you may be required to carry out additional duties according to business needs.
Person specification
PERSON SPECIFICATION
UK Export Finance is looking for motivated individuals with a desire to learn about the business. Successful candidates will be provided not only with functional training to enable them to do well in their role, but also with personal development to help them to achieve their career ambitions. Please note that the person specification below outlines at which stage(s) you will be assessed on how you meet the criteria for the role(s) including:
A = assessed at application stage
I = assessed at interview stage
= assessed at presentation stage
Essential
Qualifications
- A degree in Data Analytics, Statistics, Mathematics, Economics, Operational Research, Computer Science, Social Research; and/or another relevant analytical discipline, or relevant demonstrable experience delivering complex analytical and performance measurement work. (A)
Knowledge
- Familiarity with Agile or product‑based delivery environments. (A, I)
- Leadership of performance measurement frameworks and KPIs aligned to business objectives and outcomes. (I)
Skills/Ability
- Ability to analyse user journeys, conversion funnels, and digital service performance using web analytics platforms (e.g., Google Analytics 4, Adobe Analytics, or similar). (A, I, P)
- Proven approach to assuring data quality, communicating limitations and building trust in insight. (I)
- Delivery of complex performance and organisational analysis using multiple data sources. (A, I)
- Ability to produce clear, accurate and well-structured written communication tailored to the appropriate audience, including senior leaders, technical colleagues and non-technical users. (A, I, P)
- Ability to translate complex data, analysis and performance information into clear narratives, recommendations and briefing material that support informed decision-making. (A, I)
- Ability to challenge assumptions constructively and use evidence to influence stakeholders, priorities and service improvements. (I)
- Ability to balance technical detail with strategic context, ensuring insight is meaningful, proportionate and relevant to business objectives. (I, P)
- Ability to work collaboratively across multidisciplinary teams, including product, digital, operational and policy colleagues, to define meaningful measures of success. (I)
Experience
- Experience preparing reports, dashboards, briefings or presentations that communicate performance insight clearly to different audiences. (A, I)
- Experience using data and analysis to identify issues, explain trends and recommend practical improvements to services or organisational performance. (A, I)
- Experience working with senior stakeholders to agree performance measures, interpret findings and support evidence-based decisions. (I)
- Excellent experience with Power BI, SQL and digital analytics tools such as GA4. (A, I)
- Experience influencing stakeholders and improving how organisations use performance data to make decisions. (I)
- Experience working across both digital service performance and corporate or operational performance. (A, I)
- Experience creating self‑service analytical products that reduce dependence on analysts. (I)
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Working Together
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Technical - Question - 250 WordsoPlease describe a specific example where you designed or improved a performance measurement framework, dashboard, or analytical approach that influenced business, operational, or service decisions.
- Presentation - a short presentation, this will be a topic determined by UKEF and will need to be prepared in advanced. (Lead criteria in the event of tied scoring)
We only ask for evidence of these technical skills on your application form:
- Technical - Question - 250 WordsoPlease describe a specific example where you designed or improved a performance measurement framework, dashboard, or analytical approach that influenced business, operational, or service decisions.
Benefits
Alongside your salary of £61,250, UK Export Finance contributes £17,744 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.We are assessing candidates using Success Profiles (see Appendix 1) and across the whole process we will assess your Experience, Technical, and Behaviours as highlighted below.
The application must be completed by 23.55 on the day of the closing date for it to be accepted.
Use of Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Please ensure that you read through the Candidate Information Pack attached to this advert, before applying.
All applications will be sifted against our essential criteria outlined in the personal specification.
- Qualification
- A degree in Data Analytics, Statistics, Mathematics, Economics, Operational Research, Computer Science, Social Research; and/or another relevant analytical discipline, or relevant demonstrable experience delivering complex analytical and performance measurement work. (A)
- Statement of suitability - you should fully articulate in 500 words how you meet the essential criteria outlined in the person specification within the Information Pack.
For the initial sift your application will be evaluated against:
- Experience - CV / Application and Statement of Suitability
- Technical - Question - 250 Words
- Please describe a specific example where you designed or improved a performance measurement framework, dashboard, or analytical approach that influenced business, operational, or service decisions.
In the event of a high volume of applications, there will be a pre-sift on the following;
- Technical - Question - 250 Words
- Please describe a specific example where you designed or improved a performance measurement framework, dashboard, or analytical approach that influenced business, operational, or service decisions.
- Essential Criteria
- Ability to produce clear, accurate and well-structured written communication tailored to the appropriate audience, including senior leaders, technical colleagues and non-technical users. (A, I, P)
- Ability to analyse user journeys, conversion funnels, and digital service performance using web analytics platforms (e.g., Google Analytics 4, Adobe Analytics, or similar). (A, I, P)
If you are successful following the sift stage, you will be invited to a first stage interview, via MS Teams; this will include the following assessment:
- Technical - you will be assessed across your technical expertise and acumen, in relation to the essential criteria
- Questions - You will be assessed across your technical expertise and acumen, in relation to the essential criteria and the DDAT Capability Framework - Lead Performance Analyst.
If you are successful following the first stage interview, you will be invited to a second stage interview, at 1 Horse Guards Road, London; this will include the following assessment:
- Behaviours / Experience - a formal panel interview where you will be interviewed across all three behaviours highlighted in Appendix 1.
- Behaviour - Communicating and Influencing
- Behaviour - Working Together
- Behaviour - Delivering at Pace
- Technical - you will be assessed across your technical expertise and acumen, in relation to the essential criteria
- Presentation - a short presentation, this will be a topic determined by UKEF and will need to be prepared in advanced. (Lead criteria in the event of tied scoring)
Details of interview panel members will be e-mailed to all successful candidates who are invited for interview.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : UKEF Recruitment
- Email : Recruitment2@ukexportfinance.gov.uk