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Job summary

Are you someone who enjoys helping others learn and develop? Do you thrive when working with people and have the confidence to lead conversations, facilitate discussions and support others to achieve their potential?

We're looking for a Learning Delivery Officer Apprentice to join DWP's Learning Design and Delivery team. This is an exciting opportunity to develop a rewarding career in learning and development while working towards a recognised apprenticeship qualification.

As a Learning Delivery Officer Apprentice, you'll play an important role in helping colleagues across DWP build the knowledge, skills and confidence they need to deliver excellent public services. You'll learn how to facilitate engaging learning experiences, support learners with different needs, and create positive learning environments that encourage participation and growth.

You don't need previous experience in a learning delivery environment. We're looking for people with enthusiasm, curiosity, strong communication skills and a genuine desire to help others succeed. We'll provide the training, support and development needed to help you build your skills and confidence.

You'll join a supportive and collaborative team where you'll work alongside experienced learning professionals, develop valuable facilitation and coaching skills, and contribute to programmes that make a real difference to colleagues and customers across the UK.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the society we serve. We champion diversity, inclusion and wellbeing and strive to create a workplace where everyone feels valued and feels they belong. In DWP our values – We Care, We Deliver, We Adapt, We Work Together and We Value Everyone – guide how we work with each other, our customers and others. They sit at the heart of everything we do.

Job description

As a Learning Delivery Officer Apprentice, you'll learn how to deliver high-quality learning experiences that help colleagues develop the knowledge and skills needed to provide excellent customer service.

The role will involve:

• Delivering learning sessions through Microsoft Teams and in classroom environments, supported by experienced learning professionals.
• Building confidence in facilitating discussions, encouraging participation and supporting learners to achieve successful outcomes.
• Working with a variety of learner groups and adapting your approach to meet different learning styles and needs.
• Creating engaging and inclusive learning environments where colleagues feel supported to learn and develop.
• Collaborating with fellow Learning Delivery Officers, leaders and business stakeholders to deliver learning programmes.
• Developing coaching and feedback skills to support learners in embedding new knowledge and skills into their roles.
• Using learner feedback and business insight to continuously improve the learning experience.
• Taking ownership of your professional development, completing your apprenticeship programme and building your capability as a learning professional.

The role involves delivering learning remotely and face-to-face across multiple locations, and will require regular travel with occasional overnight stays.

Person specification

As learning professionals, we align to the Human Resources Profession and work closely with our operational colleagues to build capability through impactful, engaging and accessible learning experiences.

To succeed in this role, you will demonstrate and will continue to develop skills such as:

Communication, Facilitation and Influencing – communicating clearly, confidently and inclusively with a wide range of people. You can explain information in a way that others understand, facilitate discussions that encourage participation, and adapt your approach to suit different audiences and situations.

Team Working – building positive relationships and working collaboratively with colleagues, stakeholders and learners. You enjoy being part of a team, sharing knowledge and supporting others to achieve common goals.

Coaching and Development – supporting people to learn, improve and grow. You can encourage others, provide constructive feedback and help individuals build confidence and capability in a supportive and inclusive way.

Leadership and Personal Accountability – taking ownership of your responsibilities, demonstrating professionalism and acting with integrity. You can create positive learning environments, role model inclusive behaviours and contribute to the success of the wider team.

Presentation Skills – confidently presenting information to groups, both virtually and face-to-face, using a range of tools and techniques to engage your audience.

Adaptability – responding positively to change and being open to learning new skills, working across a variety of topics and business areas as priorities evolve.

Continuous Improvement – using feedback, insight and reflection to identify opportunities to improve both your own performance and the learning experience for others.

Commitment to Learning – showing enthusiasm for your own development, taking opportunities to build your knowledge and skills, and actively engaging with the apprenticeship programme.

Learning requirements

The DWP is committed to investing in people and developing a professional workforce. During your apprenticeship you will be asked to produce a portfolio of work demonstrating your learning which may include:

• Using different approaches to encourage effective adult learning;
• Identification of training or learning needs;
• Structuring learning to meet a variety of needs.

The Learning and Development Practitioner Apprenticeship is expected to take up to 18 months to complete, however the full learning journey for this role will take up to 24 months. You will be given time out from your role to work on your apprenticeship. You must be committed to seeing through the apprenticeship and completing the qualification within the appropriate time period.

You will be supported by your line manager, skills coach, fellow Apprentices and DWP Apprenticeship Team. You will have access to a variety of sources of encouragement to help you succeed. There is a lot to learn and do, so you need to be proactive, work hard and participate in the many opportunities you will be given to showcase your skills.

Please Note - Successful appointments to this role will be subject to completion of the apprenticeship programme. Failure to comply or failure to achieve the required apprenticeship may be dealt with under disciplinary or poor performance procedures and may lead to termination of the employment contract or exceptionally, redeployment into another DWP role.

Further information on the Learning and Development Practitioner Apprenticeship can be found on the Skills England website.

Eligibility Criteria

To be eligible for this appointment and the apprenticeship funding, there are a number of eligibility criteria set out by the Department for Work and Pensions (DWP). Full details can be found at Apprenticeship funding rules. Candidates should ensure that they can meet these before applying.

Some key points are listed below:

• Have the right to live and work in the UK valid for the full 24-month duration of the apprenticeship and associated learning journey.
• Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date or hold some form of exemption see DWP Funding Rules Annex A.
• Not be in full-time education or be already undertaking another apprenticeship by the apprenticeship start date. If you are 16 or 17 you are required to stay in full time education or training until you are 18 – commencing this apprenticeship will allow you to meet this requirement.
• You must not hold an existing qualification at the same or higher level in a similar subject to the apprenticeship. A qualification in a non-related subject would be acceptable.
• You must not already have significant previous work experience covering the knowledge, skills and behaviours demonstrated in the Learning and Development Practitioner apprenticeship standard. If you have already worked in a similar field such as education, you should consider applying for other vacancies that do not require you to complete the apprenticeship, as too much relevant experience will make you ineligible and we would need to withdraw the offer in these circumstances.
• Apprentices aged 16 to 18 at the start of their apprenticeship, that do not already hold a relevant English and Maths qualification, will still be required to complete the appropriate functional skills qualifications to pass their apprenticeship.
• Please list your qualifications in the qualification section. Failure to meet any of the eligibility criteria or not listing your qualifications may result in you being withdrawn

Additional Information

For roles located in Wales, the ability to speak Welsh is a desirable skill.

Technical skills

We'll assess you against these technical skills during the selection process:

• Coaching Skills
• Career Motivation
• Communicating, Facilitating, and Influencing

We only ask for evidence of these technical skills on your application form:

• Coaching Skills
• Career Motivation

Benefits

Alongside your salary of £32,137, Department for Work and Pensions contributes £9,310 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Ability, Experience and Technical skills.

To apply for this post, you will need to complete the following actions:

Online Test:

After submission of the first stage of your application you will be invited to complete a Civil Service Verbal Test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55pm on Tuesday 4th August 2026. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

Written Sift:

Please provide a CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years. Our CV element is short and allows an initial check of eligibility but is not scored so please put the main content of your evidence and skills in your written statements.

The written sift will be conducted using evidence from your responses to the following key questions based on Technical Skills:

Q1. Coaching Skills - Tell us about a time when you helped someone learn, understand something new, or improve their skills. This could be in work, education, volunteering, sport, family life or another setting. What did you do, how did you communicate with them, and what was the outcome. (Lead Question)

Q2. Career Motivation - Tell us why you feel a career in DWP's Learning Delivery Team is right for you. In your response, tell us what attracts you to the role, what motivates you to learn and develop yourself, and how your skills, qualities and experiences will help you succeed as a Learning Delivery Officer Apprentice.

Please answer each of these two questions, using no more than 250-words in response to each individual question.

In the event of a large number of applications an initial sift will be carried out on responses to the lead question (Q1). Candidates who pass the initial sift will be progressed to a full sift or direct to interview.

If you withdraw your application at any stage, it will not be progressed any further.

Interview

Shortlisted candidates will be invited to attend an interview lasting up to 45 minutes. This will take place via MS Teams. The interview panel will be a minimum of two people and will assess Experience and Technical Skills.

During the first 5 minutes of your interview, you will be asked to deliver a presentation which will assess the Technical Skill of Communicating, Facilitating, and Influencing.

To help you settle into the interview you will be sent the presentation topic 7 days prior to your interview. This question should be treated as confidential. The interview panel may ask you other questions which will not be shared in advance, including follow-up probing questions.

Please note that visual aids will not be permitted.

Indicative Sift and Interview Timeline:

• Sift week commencing 27th July
• Interviews week commencing 21st September

Working Arrangements

Roles are available for full time, part time or flexible working arrangements. When delivering learning in a classroom, Learning Delivery Officers are required to be physically present on site between the hours of 09:15 and 16:45. We would be unable to consider applicants who would be unable to commit to these hours of onsite working on specified days, as it is a core requirement to the role.

We welcome both full time and part time applications. Full time working patterns are 42.5 hours Monday - Friday.

Part time Learning Delivery Officers have the option of the following working patterns:

• 25.5 hours Monday to Wednesday
• 25.5 hours Wednesday to Friday
• 34 hours Monday to Thursday
• 34 hours Tuesday to Friday

Regrettably we would not be able to accommodate other working patterns due to the structure of delegate learning delivery days.

Important Information – Visa Sponsorship

Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note:

• If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual part time working pattern cannot be accommodated in the initial role offered or in the case of serious ill health).
• If we make an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.

Location

You should only apply for suitable posts where you can travel to and from your home office location daily within a reasonable time. Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed. Make sure the location works for you before applying!

Hybrid working​

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Hybrid working will not commence until any training and consolidation period has been successfully completed.

Reasonable Adjustments

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Integrity, Plagiarism and Civil Service Principles

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.

Examples of plagiarism can include:

• Presenting the work, ideas and experience of others as your own.
• Copying content or answers from an online or published source that is not your own.

Disclosure and Barring Service and Internal Fraud Database Checks

To process applications without delay, we will be sending a Criminal Record Check to Disclosure Barring Service/ Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

For further information on National Security Vetting please visit the Demystifying Vetting website

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

If successful and transferring from another Government Department a criminal record check will be carried out.

Salary

New entrants are expected to join on the minimum of the pay band.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks.

Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWP’s Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role.

Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions.

Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website.

Find out more about working for DWP on the DWP Careers Hub.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : clt.recruitmentanddeployment@dwp.gov.uk
• Email : clt.recruitmentanddeployment@dwp.gov.uk

Recruitment team

• Email : dwprecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

Attachments

DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB)Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)