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The Homelessness and Housing Needs Team is looking for a Housing Needs Triage Officer to join our team to be the first point of contact for households in the borough who have a housing need and to triage households so that they are then assessed by the most relevant parts of the service.

Responsibilities will include:

To provide a triage services via telephone, email and using our online case management system to households who have a housing need and to households who are homeless or threatened with homelessness
To provide a first point of contact for the Housing Online and Allocations services
To provide initial housing advice to households and details of suitable housing options in the private and public sector, including information on homelessness prevention
To respond to all of the referrals that the Council receives under the Duty to Refer, making initial inquiries and triaging as appropriate
To make emergency accommodation bookings on behalf of the Homelessness Prevention Officers
To provide effective operational and administration support within the Homelessness and Housing Needs Team, including telephone calls to applicants to gather information, making third party enquiries, writing letters, taking notes, responding to emails and updating applicant records

Relevant experience in frontline/ operational Homelessness services is desirable.

⭐Staff Benefits⭐

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐Generous Annual Leave – 27 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays

⭐Local Government Pension Scheme

⭐GP Helpline - Available 7 days a week

⭐Employee Assistance Programme - Including a 24/7 Your Care Helpline

⭐Free Eye Tests and Flu Vaccines

⭐Free Onsite Gym - Located at Shute End Offices, Wokingham

⭐Salary Sacrifice Schemes - Including Car and Cycle to Work schemes

⭐Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more

⭐Move through Menopause Course

⭐Sports & Social Group Activities – Including running, football, cricket & more

⭐Learning & Development Opportunities

⭐Employee Networks

⭐And more!

Closing date: Monday 20th July 2026 11:55pm

Interview date: TBC

For an informal discussion about the role, please contact Kerry Flynn, Allocations Team Leader - Kerry.Flynn@wokingham.gov.uk

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, and other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Wokingham is an equal opportunities employer.

Salary range

£28,598 - £31,023 per year