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Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 24 months.

Join our Housing Specialisms Team at L&Q:

L&Q is one of the UK’s largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

We are looking for an experienced and passionate colleague to join us as a Domestic Abuse Specialist. This is an exciting opportunity to make a real difference to the lives of our residents.

The Domestic Abuse Specialist plays a vital role in supporting residents experiencing domestic abuse, working closely with internal teams and external partners to ensure safety, wellbeing, and access to specialist services. You will work in partnership with our front-line housing teams to ensure confidence and best practice when supporting residents who are currently, or who have experienced domestic abuse.

Resident safety and satisfaction are at the heart of everything we do. We expect our Coordinators to have demonstrable experience working with MARAC and victims/survivors of domestic abuse. Candidates will need excellent interpersonal skills, a trauma-informed approach, and the ability to manage sensitive situations with empathy and professionalism.

You will have excellent practical knowledge of legislation, regulation, and best practice in the fields of domestic abuse and safeguarding. You will also have strong case management skills when working with complex cases, making assessments, formulating solutions, managing risks, and safety planning effectively.

If this sounds like you, we would love for you to apply!

Your impact in the role:

Coordinate MARAC Cases: Take ownership of all domestic abuse cases that meet the MARAC threshold, ensuring actions are tracked, completed on time, and accountability is maintained.
Act as Single Point of Contact: Serve as the primary liaison for multi-agency partners regarding MARAC cases, fostering strong collaborative relationships.
Facilitate Complex Case Management: Support effective safeguarding for customers with complex needs through robust case coordination and problem-solving.
Engage with Victims/Survivors: Proactively contact individuals whose cases are being heard at MARAC, offering reassurance and clear information about next steps.
Ensure Smooth Internal Handover: Manage transitions to internal support services when additional assistance is required, ensuring continuity of care.
Maintain Accurate Information: Keep detailed, compliant records of MARAC cases and actions in line with data protection and safeguarding standards.

What you'll bring:

Expertise in Domestic Abuse: Minimum 2 years’ experience managing high-risk domestic abuse cases, including MARAC coordination, risk assessment (DASH), and safety planning.
Strong Legal & Best Practice Knowledge: In-depth understanding of the Domestic Abuse Act 2021, safeguarding frameworks, housing law, and legal remedies for survivors.
Trauma-Informed Approach: Ability to apply trauma-informed practice and champion survivor-focused decision-making.
Multi-Agency Collaboration: Skilled in partnership working with statutory and voluntary agencies, influencing and advising at all levels.
Communication & Leadership: Proven ability to mentor staff, challenge decisions professionally, and embed best practice across services.
Organisational Skills: Highly organised, able to manage complex caseloads, prioritise effectively, and respond to urgent reviews (e.g., Serious Case Reviews, Domestic Homicide Reviews).
Qualifications: Relevant professional qualification or equivalent experience (essential). SafeLives/Women’s Aid Level 3 and safeguarding training (desirable).

DBS

For this post the successful candidate will need to apply for or be in possession of a Basic/an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

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Salary range

£37,573 - £41,541 per year