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Job Title: Team Leader
Starting Salary: £34,434 progressing to £37,280 per annum (pro rata for part time)
Hours: 37
Location: Welwyn Garden City
Contract Type: Permanent
Directorate: Adult Care Services

About the team

St Michael’s House is a short break service for adults with various disabilities. They come to St Michael’s for a break, to give their main carers a break, or when there’s been a breakdown in support. Therefore, you will need to work in partnership with a range of professionals; – social workers, including hospital social workers, GPs, health support services such as physios, speech and language, district nurses etc, as well as with the people we support and their families. You will need to be an excellent communicator, with good interpersonal skills.

No two days are the same here, so you must be able to problem solve and multitask in a fast-paced environment.

You will also lead the team to ensure compliance with local and national quality standards and ensure that this is recorded and evidenced.

About the role

As a team leader, you will oversee the work of the whole team and ensure they deliver high quality support to people using our service, working in partnership with other professionals and agencies. You will also be required to work direct support shifts as part of the induction process and if needed from time to which will enable you to both observe practice, and coach and mentor the team. You will be required to formally supervise staff, administer medication, assist with compiling the rota, support with training and sickness management, and take on a key role, such as health and safety co-ordinator, or medication co-ordinator.

You will be required to work flexibly within our service. This role does not require you to work Bank holidays or weekends. However, if you do work a weekend day you get a day off in lieu during the week.

You will also be required to complete waking night checks a couple of times during the year.

You will be expected to promote good practice and consistently high standards of support, by providing formal supervision in line with the policies and procedures of the organisation, to nominated junior staff.

Participate in improving the quality of the service experienced by the people we support, through developing robust support plans which are implemented and then reviewed regularly, completing audit processes aiming to continually improve the service experience of the people we support.

About you

Essential:

• An NVQ, QCF or RQF Level 3 qualification (or equivalent) in care is essential to this role, and you will be encouraged and supported to undertake an RQF Level 4 qualification.
• Good communication skills, both written and verbal are essential to this role, as you will be required to liaise with social workers and families and other professionals involved with the people using our service.
• Previous experience of working with people with disabilities, and knowledge of safeguarding and CQC standards are essential.
• The ability to reflect on your own experiences and practice to build professional relationships with people we support, family carers and other agencies, in order to understand the needs and rights of disabled adults.
• To always be aware of risks and how they can be minimised ensuring the health and safety of colleagues and the people you support.

Desirable

• Experience in conflict resolution, working within budgets set and having to make decisions under pressure.
• Ability to drive.

We offer fantastic opportunities for you to grow and develop in your role, with excellent career prospects. You will be well-supported by an experienced management team and be part of a wider, knowledgeable team of supportive colleagues.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 9. Please locate the job profile here:

Job profiles - Health and social care

To hear more about this opportunity please contact Joanne Gear (Joanne.Gear@hertfordshire.gov.uk) - 01707 281475

Interview Date: 5th August 2026

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

We are changing
Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.